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FCC Won't Release Cell Carrier Reliability Data

Posted by Zonk on Fri Dec 15, 2006 05:39 PM
from the sooper-seekrit dept.
imuffin writes "MSNBC is reporting that the FCC has been collecting data on the reliability of different cell phone carriers in the US. This data could be invaluable to consumers trying to choose a company to sign a lengthy contract with. Just the same, the FCC won't release the data to consumers, citing national security risks. The data collection on cell services began in 2004, but were simultaneously pulled from public view. FOIA requests to obtain the data have been denied, and commentators feel this is simply for the government's convenience." From the article: "'There is nothing mysterious behind it, it is corporate competition protection,' said [terrorism analyst Roger Cressey] ... 'The only reason for the government to not let these records get out is then one telco provider could run a full-page ad saying 'the government says we're more reliable.'' Cressey added that he couldn't imagine a scenario where the reports would be valuable to terrorists."
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  • by User 956 (568564) on Friday December 15 2006, @05:41PM (#17262588) Homepage
    Just the same, the FCC won't release the data to consumers, citing national security risks.

    Once again, confirming the fact that "national security risks" and "risks to corporate profit" are the same thing.
    • by windowpain (211052) on Friday December 15 2006, @05:49PM (#17262688) Journal
      Your "risk to corporate profit" argument doesn't fly unless you're arguing that the Bush administration has some kind of stake in the least reliable carriers.

      If the figures were published the effect would presumably be that the profits of the worst carriers might suffer and the profits of the best carriers might improve as customers migrate to the better carriers.

      Why would the Bush administration care who wins and who loses?
      • Re: (Score:2, Insightful)

        by Anonymous Coward
        Why would the Bush administration care who wins and who loses?

        Because one of the carriers that would be losing was one of the Republicans' biggest contributers, maybe?

        Bush or no Bush, your entire post was on how releasing the information would hurt some companies' bottom lines, while it contained no information whatsoever on how it would be useful to terrorists, and therefore does nothing to refute the assertion that "risk to national security" was codespeak for "risk to corporate profit".
      • by lawpoop (604919) on Friday December 15 2006, @06:00PM (#17262816) Homepage Journal
        It's about removing the government's ability to regulate business and promote the interest of citizens above the interest of corporations. They don't feel that corporations should have any accountability or responsibility whatsoever. It's about creating a climate and culture where the government doesn't oversee corporations and punish wrongdoing. Bush & Co. don't have any specific interest in telecoms; they just want corporate feudalism in general.
        • by ivan256 (17499) on Friday December 15 2006, @06:59PM (#17263396)
          Oh, give me a break. If that were the case, they would be pusing to prevent the FCC from having anything to do with the carriers at all. The report never would have existed.

          More likely, somebody is an idiot and actually believes that data is sensitive, somebody thinks calling the data sensitive will make them seem more important, thus advancing their career, or the report is so poorly done that they want to bury it before people realize their incompetence.

          This culture we have of pinning things we don't like on politicians we don't like even if there is no evidence or connection is absurd. It is *the* reason that the leaders of both our major political parties are complete morons who's sole talent is pinning blame on somebody else. We get it. You don't like Bush. But stand up and have some principles. Otherwise you are no better than he is.
        • Re: (Score:3, Informative)

          I think there is more behind the scenes than people realize. There have been complaints about unreliable cell coverage and other telecommunications issues filed with the FCC for years. Maybe they're gathering evidence to determine if charges or additional legislation are required.

          If that's the case, it's pretty clear why they don't want to release the data: it's evidence.

          • Re: (Score:3, Informative)

            Each cell within the network provides comprehensive parametric info, so billing addresses don't factor in, not directly anyway. If the carrier has an outage, it's not so difficult to figure a fairly accurate estimate of the numbers affected. Mostly it would come down to the honesty of the telco's.
      • Re: (Score:2, Interesting)

        Why would the Bush administration care who wins and who loses?

        Maybe one of the lesser reliable carriers made large campaign donations?

        I don't see the big deal since if the report said that carrier Z had the best quality and tons of customers migrated to carrier Z, it would add additional strain to their system and they would end up with lesser reliablity. Of course, the people leaving carriers A through Y would leave those carriers with a lighter load and probably better service, so it would all balance out in the end.

        The point is that people should be able to get a

      • Bush? (Score:3, Insightful)

        Your "risk to corporate profit" argument doesn't fly unless you're arguing that the Bush administration has some kind of stake in the least reliable carriers.

        The FCC is an independent agency that answers to Congress, not the president. See USC Tile 47 151 [cornell.edu] and 154 [cornell.edu]
        • Correct me if I'm wrong, but it's my understanding that the FCC chair is appointed by the President.

          Completely independent, I'm sure. Just like Congress has been completely independent for the last half decade.
            • When you read article II you realize the president can't do shit without Congress's approval.

              The mandate of the Commander in Chief, as we've seen lately, is rather broad. The U.S. Constitution is one of enumerated powers, but where the separation of powers is unclear, history has demonstrated that politics is the deciding factor. Whichever branch of the federal government jumps in first is likely to control, at least until they screw up. Witness our Fearless Leader. For years Congress didn't want to exe

        • Mod parent +5 funny (Score:5, Informative)

          by rhombic (140326) on Friday December 15 2006, @06:54PM (#17263358)
          The FCC is an independent agency that answers to Congress, not the president.

          Wow, thanks for the laugh, that's the funniest thing I've read all day.

          FWIW, the commissioners are appointed by the President, and then confirmed by congresscritters. 3/2 split by political party.

          Source? The FCC website [fcc.gov] The congressional oversight is a joke.

    • by profplump (309017) <zach@kotlarek.com> on Friday December 15 2006, @06:21PM (#17263026) Homepage
      Given that the security and stability of a nation is in large part a function of a sufficiently strong economy, "national security risks" and "risks to profit" are the same to some degree, regardless of your politics.

      That's not to say this data should be kept secret, or that the "national security" banner isn't used to hide thing for political purposes, but it's silly to pretend that the economy plays no part in security.
  • by LordPhantom (763327) on Friday December 15 2006, @05:43PM (#17262604)
    Cressey added that he couldn't imagine a scenario where the reports would be valuable to terrorists.

    Except, say, if they're trying to pick a quality cell phone provider?
    • by wiredlogic (135348) on Friday December 15 2006, @05:53PM (#17262724)
      Except, say, if they're trying to pick a quality cell phone provider?

      Osama: Hello? Hello? Mustafa, are you still there? WTF! I should've heeded that government report and gone with Sprint!
    • Obviously, terrorists will manipulate this information to drive down the stock of the lower-performing carriers (yes, Cingular, I'm looking at you). Then, once they drop low enough, they'll purchase the company at fire-sale prices and...#5 PROFIT!
    • by Chris Burke (6130) on Friday December 15 2006, @06:01PM (#17262822) Homepage
      Except, say, if they're trying to pick a quality cell phone provider?

      Of course!

      The idea is that without knowing which carriers are reliable, the terrorists will by chance pick an unreliable carrier. Then, when they're making the final call to initiate the attack, the call might be dropped, hopefully at a point that makes it sound like the attack is cancelled (like in those television commercials).

      Come on, that's about as effective as most of our anti-terrorism initiatives, isn't it?
      • by timeOday (582209) on Friday December 15 2006, @06:09PM (#17262918)
        Besides, the fact that something can help terrorists should NOT prevent it, unless the benefit to them outweighs the benefit to the rest of us. Roads, electricity, phones, Internet, cars... all are crucial terrorist tools, so what?
  • by dingbatdr (702519) on Friday December 15 2006, @05:43PM (#17262616) Homepage
    Money Talks.
  • by xlordtyrantx (958605) on Friday December 15 2006, @05:44PM (#17262620)
    ... to have some information like that. I know when I first got a cell phone plan, I had no clue as to who to go with. After joining up with Cingular, I find out that they don't cover my area really well, and that if I wanted coverage, I needed to go with Verison. I could have used that info early on, before getting stuck into a two year contract... Oh, and everything that we want to know these days seems to only help the terrorist. Anyone else notice that?
  • by way2trivial (601132) on Friday December 15 2006, @05:47PM (#17262660) Homepage Journal
    it could be financial, technilogical prowess, who knows..

    even if it 'were' terrorists, how else will they know which companies service to use for their remote triggers?

    lastly. when WHATEVER entity commissioned the collection of data, started with a request for funds to collect the data.. the request must have detailed SOME benefit to justify (stop laughing, even though it's government, it's true) anyone have an idea of what the original justification was?

  • by Anonymous Coward on Friday December 15 2006, @05:48PM (#17262666)
    Why the hell did they do the study in the first place?
  • by Dachannien (617929) on Friday December 15 2006, @05:48PM (#17262674)
    The reports at issue here concern the uptime of the cell phone providers' networks, not the rate of dropped calls or coverage problems.
  • Whom to Trust? (Score:3, Insightful)

    by andphi (899406) <phillipsam&gmail,com> on Friday December 15 2006, @05:50PM (#17262702) Journal
    FTA: Consumers have no idea how reliable their cell phone service will be when they buy a phone and sign a long-term contract.

    My solution is not to trust any of them. I had a contract with Cingular. Largest Network, Fewest dropped calls, blah blah. I don't buy it. Why should I trust Verizon not that it's claiming to have the largest network? If I get a prepaid phone, It'll be Cingular because most of the rest of my family is on Cingular, but I'm under no illusions that it will work more than 85% of the time away from large towns or cities.
    • Part of the problem is there's network, and then there's network. Just because you operate the most extensive network of any single cell phone company doesn't mean you have the biggest area where your customers can place non-roaming calls.

      For example, I have a phone with T-Mobile. T-Mobile has a pretty small network; however, you can roam on a lot of other networks, particularly Cellular One in my area, at no additional charge over your normal plan. So the effective network is bigger than their actual co
  • Not happy (Score:5, Insightful)

    by LParks (927321) on Friday December 15 2006, @05:53PM (#17262728)
    So the Government uses my tax dollars to commision a report, and then denies me the information within that report?

    This is information that I am paying for and could weigh heavily in my decision of which service to subscribe to. It is ridiculous that the government does not support a consumer-driven economy.
  • See, if the terrorist had information about who had the most outtages and where, they could all buy into the most reliable plan for their area. And then their calls would be free to each other while they coordinate the descruction of our nation.

  • Grammar nazi alert (Score:5, Informative)

    by imuffin (196159) on Friday December 15 2006, @06:00PM (#17262810) Homepage
    You know, I normally mod down grammar nazis. But I can't help but complain here. My article summary has been so heavily edited that I barely recognize it. When I submitted this story, it didn't have these subject/verb disagreements:

    The data collection on cell services began in 2004, but were simultaneously pulled from public view.
    or
    FOIA requests to obtain the data has been denied,

    And I certainly wouldn't use the questionable idiom "Just the same."

    Come on, mods. If you're going to edit my submission beyond recognition and destroy its grammatical integrity while you're at it, at least don't attribute the submission to me.
    • by Anonymous Coward on Friday December 15 2006, @06:12PM (#17262952)
      Sorry but, you're grammer isn't up to hour standards. Let us insure you that, as semi-professional mod's I know how to edit. Furthermore, we excepted your submission irregardless, and thank you even if you are not happy too except it.
    • Direct quote?! (Score:5, Insightful)

      by ThePyro (645161) on Friday December 15 2006, @06:30PM (#17263094)
      What I think is more important than grammar mistakes is that your article summary was posted in the form of a direct quotation, with no indication that your words had been edited. That's extremely poor journalism. Quotation marks should always been reserved for direct word-for-word quotations... any changes by editors must be clearly indicated as such by the use of brackets. Or, the editors should paraphrase the summary instead of writing it in the form of a direct quote.
    • Come on, mods. If you're going to edit my submission beyond recognition and destroy its grammatical integrity while you're at it, at least don't attribute the submission to me.

      Hmm, I wonder if we'll start seeing stories with this byline:

      Alan Smithee writes...

  • ...a scenario where the reports would be valuable to terrorists.

    Rip out the land lines, shoot down the communication satellites, blow up the unreliable cell phone carriers, thank the reliable cell phone carrier for doing a job well done, and Google stock shoots straight up as they own all of the undamaged dark fiber. Did I miss anything?
  • by AtariDatacenter (31657) on Friday December 15 2006, @06:02PM (#17262836) Homepage
    Cressey added that he couldn't imagine a scenario where the reports would be valuable to terrorists.



    And that is the threat! We must be prepared for threats we can't even imagine! The terrorists are cunning and we have to remove any information that could be used in any conceivable way by terrorists, even if we can't think of how they may use them!



    I can't believe how careless cities are by providing traffic flow numbers and population densities. That kind of reckless pre-911 behavior will get us all killed!

    • Yeah! Like, how about a bomb that has two cell phones as a trigger, one from Cingular and one from Verizon, and the terrorists dial each of them 1000 times, and when one of them receives two more calls than the other, BOOM! And when they bark they shoot bees out of their mouths... AIIIEE!
    • >>> Cressey added that he couldn't imagine a scenario where the reports would be valuable to terrorists.

      How about if the report highlights single points of failure that are a bit dicey already and could be targeted to wipe out the network causing untold damage to businesses.

      It didn't exactly take much imagination to come up with that.

      All it needs is a large explosion somewhere (not necessarily with any loss of life) added to a communication blackout and you've got pandemonium. Yeah I've heard of la
      • Re: (Score:3, Insightful)

        So how is knowing that carrier A drops 3% of calls and carrier B drops 5% of calls really going to make a fking difference to that scenario, brainiac ?

        "OMG teh Al Kayeeda blew up the mobile tower, I can't call Mom and tell her to pick me up from soccer practice, let's start pandemonium!!!!1"

        "pfft, don't panic, that tower drops 7% of calls anyway, n00bs"

  • Yet another... (Score:5, Insightful)

    by FunWithKnives (775464) <ParadoxPerfect&terrorist,net> on Friday December 15 2006, @06:07PM (#17262902) Journal
    Yet another incident wherein the public is not allowed to see/do/say/read/etc something because it would be a "national security risk". This is bullshit, obviously. They're using the Terrorism Scare (sort of a neo-Red Scare) to justify actions that would otherwise generate a lot of flack.

    "We've been collecting information on cellphone services, and have produced a ranking of reliability. But, unfortunately, if we let Joe Sixpack have access to this information, the terrorists will win! So of course you realize that we're just keeping your best interests at heart, right? You wouldn't want the terrorists to blow up little Johnny's elementary school, now would you?"
  • FTA: Consumers have no idea how reliable their cell phone service will be when they buy a phone and sign a long-term contract.

    This blatant over generalization is contradicted by ...

    FTA: Complaints about cell phone service are near the top of every list of consumer gripes. The Illinois attorney general's office, for example, last year ranked cell phone complaints as the fourth-most-common complainComplaints about cell phone service are near the top of every list of consumer gripes. The Illinois attorney gene
    • As a result, everybody knows spotty service is an issue when they decide on *any* service provider... A much more significant factor is the family/friends connection.

      Not necessarily. What if I just moved into the area, and I don't have that many local friends? What if my friends are stupid, and I'd rather trust some sort of objective report? What if my friends are generally poor and don't have cell phones? What if my friends all work at the same place and their phones all come from a single provider,

  • by CallFinalClass (801589) on Friday December 15 2006, @06:12PM (#17262956)
    OK folks - I'm associated to the industry and this isn't as juicy as people would make it out to be.

    RTFA, and you will see that only really large outages are noted. This does not cover MUCH more common issues like:

    * Poor RF optimization, leading to dropped calls and poor coverage

    * Span outages to cell sites, forcing all calls on that site to drop and new attempts to be blocked

    * Audio issues

    ...and so on.

    AFAIK, while the feds may compile the data, I know of no efforts by any govt agency to independently collect this sort of data, IIRC it's all self-reported.

    Now, if they lowered the thresholds (not gonna happen), then you would see more things of interest.

  • Honestly, who doesn't see it coming? I'm also guessing that the information will become available via a "lost" laptop, CD, DVD, pen drive, or possibly floppy (it *is* the government, we're talking about), that will leak the results. The most reliable companies' stocks skyrocket, people sell sell sell for the poor performers, and the government workers buy buy buy before the leak occurs.
  • by Anonymous Coward on Friday December 15 2006, @06:23PM (#17263046)
    What are they really hiding?

    The real issue that is being hidden here is the number of times paranoid homeland security dickheads takeout the cell networks in response to perceived local threats. This may be done with or without the carriers co-operation. However, the carriers know when it is happening.
  • by banerjek (1040522) on Friday December 15 2006, @06:24PM (#17263054) Homepage
    No one seems to care how easy we make things for the terrorists -- at least the FCC is trying to do something.

    When will people learn that terrorists may be using our roads, electrical grid, water supply, and grocery stores to benefit themselves? I hear some of them may even be using the telecommunications infrastructure to communicate with each other!

    Once we deprive the terrorists of access to these resources, we can live safe and free. Limiting access to these things will be difficult as a practical matter, our best option is probably to blow all these things up.

    We should probably burn down the schools and universities too -- there's no telling what a terrorist might do with knowledge they could gain there....

  • was written with just such an event in mind... EFF, go to work!
  • by Doc Ruby (173196) on Friday December 15 2006, @07:14PM (#17263496) Homepage Journal
    If America doesn't convert the totally unaccountable "national security" excuse into a government system that's part of the oversight mechanism of checks and balances, then unaccountable government will destroy America. The national security excuse is therefore clear and present danger to real national security.

    I note that "national security" is the excuse that Bush gives to protect his warrantless NSA spying on Americans, which covers the same telcos these reliability data could expose as unreliable with immunity, though they can use the data themselves for anything they want, including business competition.

    Is there anyone left who believes Bush and his "national security" excuses are anything but fascism: government by and for, but not of, corporations? Anyone who believes anyone coming after Bush will be any more accountable, now that Bush has proven how easy it is for even a fool to abuse us this way, while we're actually under attack?

    Why do they hate America?
  • by Fred_A (10934) <fred@NospAm.fredshome.org> on Friday December 15 2006, @07:34PM (#17263724) Homepage
    Cressey added that he couldn't imagine a scenario where the reports would be valuable to terrorists.
    That's why I keep seeing all those full page ads in Al Quaida weekly : "9 terrorists out of ten choose Wiretelzoom, the most reliable wireless carrier according to the government"
  • Market balance (Score:3, Insightful)

    by pumpknhd (575415) on Friday December 15 2006, @08:29PM (#17264228)
    The idea that if the government releases the data, everyone will switch to the best provider is ridiculous. If everyone switches to the "best" provider, they'd become oversaturated, lots of service unavailable, and drop calls. They'd stop being the best. Then with the next report, everyone would switch to the new "best" provider. No, it doesn't work that way. Reporting will make all the companies more accountable and try harder to improve their service.
  • by Eric_Utah (55690) on Friday December 15 2006, @10:58PM (#17265314)
    I'm involved with contributing data to the reports in question. Let me point out that the accusation against the FCC isn't quite right. Submitter claims that the FCC has been collecting data on the "reliability" of different cell phone carriers in the US -- data that could be be invaluable to consumers. The data in question are actually "outage reports" that involve FCC reportable events. These types of events generally involve damage to systems and read like: "911 service down to 175,000 subscribers for 17 hours due to fiber burned in arson event at 777 Bozo St.", or "45,000 subscribers had no services in Deer Meadows when falling tree knocked over Hwy 32 repeater". They describe specific incidents and addresses with number of subscriber minutes affected.

    Outage event reports full of acts of God (and acts of vandals) do not provide any data on the actual "reliability" of cell phone carriers as judged by consumers. Consumer reliability is seen as: "How often do my calls drop - how many areas of town have no service - how often do my call attempts say 'try again' or 'network busy'". Knowing that 20,000 users lost long distance service in BFE when an idiot with a backhoe dug up a fiber does not help with those questions -- oversubscribed cell phone towers are not reported as outage events. In short, the FCC does not know who the most "reliable" carriers are -- only which ones sustain the most damage to their facilities.

    As for security matters: If anyone wanted to create havoc, they'd take one glance at the report and burn down the sites responsible for the largest outages listed. "National infrastructure" is described in painstaking detail. It wouldn't take a criminal mastermind - only a couple of drunk high school kids.