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No iPhone For 64-Bit Windows

Posted by kdawson on Sun Jul 01, 2007 07:02 AM
from the very-fine-print dept.
Mizled writes "After buying a new iPhone yesterday and bringing it home to sync and activate it, I found out that Windows 64-bit is not supported. Neither XP 64-bit nor Vista 64-bit works with the iPhone. I called the Apple support line and the rep said I needed to downgrade my computer from a 64-bit operating system. I also posted about my concerns on the Apple iPhone discussion forums, but my post was quickly removed."
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  • by niceone (992278) * on Sunday July 01 2007, @07:03AM (#19705819) Journal
    the rep said I needed to downgrade my computer

    Look on the bright side, he could have told you needed to upgrade to OSX.
    • by tsa (15680) on Sunday July 01 2007, @07:07AM (#19705837) Homepage
      Yeah, whatever. The customer should not have to worry that his/her computer is 'compatible' with the iPhone in any way, as long as it's fairly modern and mainstream. Isn't one of Apples 'soundbites' "It just works?"
      • by Odiumjunkie (926074) on Sunday July 01 2007, @07:13AM (#19705869)
        It "just works" with *our* hardware and *our* software.

        Come on, who'd buy a first-gen iPod without checking to see if it would work with their XP box? Or a Newton without checking to see if it could data transfer with Windows 3.1?

        • by Dogtanian (588974) on Sunday July 01 2007, @08:04AM (#19706201) Homepage

          Come on, who'd buy a first-gen iPod without checking to see if it would work with their XP box? Or a Newton without checking to see if it could data transfer with Windows 3.1?
          That's a poor and downright misleading comparison. The listed product requirements [blogsmithmedia.com] mention XP and Vista, but didn't (and at the time of writing still don't [apple.com]) mention anything about incompatibility with 64-bit versions.

          It's reasonable to assume that- unless otherwise stated- the requirements in Apple's list would be both necessary and sufficient. It's not like it says "see this obscure Apple doc for more details". Apple probably kept that on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying 'Beware of the Leopard'... ;-)
          • by doce (31638) on Sunday July 01 2007, @08:39AM (#19706427) Homepage
            In fact:

            http://docs.info.apple.com/article.html?artnum=305 703 [apple.com]

            The default search option only hits "Manuals" and ignores technical documents, leading any casual search to _appear_ empty. Changing it to search _everything_ rendered that link. Notice footnote (1) in the Windows section...
          • by Wordsmith (183749) on Sunday July 01 2007, @11:03AM (#19707697) Homepage
            Actually, it says "Beware of the 64-bit Windows." It should work just fine with Leopard.
          • by Scrameustache (459504) on Sunday July 01 2007, @11:16AM (#19707845) Homepage Journal

            Come on, who'd buy a first-gen iPod without checking to see if it would work with their XP box? Or a Newton without checking to see if it could data transfer with Windows 3.1?
            That's a poor and downright misleading comparison. The listed product requirements [blogsmithmedia.com] mention XP and Vista, but didn't (and at the time of writing still don't [apple.com]) mention anything about incompatibility with 64-bit versions.
            So they list the ones they support, and don't list the ones they don't support?

            What a shocker.

            The official name of the 64 bit product is Windows XP Professional x64 Edition [microsoft.com].
            That name is not listed on the iPhone page, don't expect it to be supported.
                • by Dogtanian (588974) on Sunday July 01 2007, @12:03PM (#19708303) Homepage

                  Are you honestly claiming that "Windows XP Professional x64 Edition" isn't being sold as a particular version of "Windows XP Professsional"?
                  I'm actually saying that when you're reading a particular product's requirements you should make sure that the actual product name is actually listed.
                  Yes, but your argument only holds water if "Windows XP Professional x64 Edition" can't reasonably be considered a version of "Windows XP Professsional".

                  MS's naming/marketing clearly implies that it *is* being sold as such (regardless of the actual underpinnings), so it's disingenuous to suggest that Apple didn't imply compatibility when they listed "Windows XP Professional" without qualifying that in any way.
            • by Anonymous Coward on Sunday July 01 2007, @09:48AM (#19706989)
              No, it is not. Microsoft's own documentation is clear on what the name of its products are. Just go to their website and you will see that when 64-bit is not specified, the version of Windows being discussed is a 32-bit one. Microsoft's names for the 64-bit versions of its operating systems:

                      Windows Vista Home Basic 64-bit Edition
                      Windows Vista Home Premium 64-bit Edition
                      Windows Vista Business 64-bit Edition
                      Windows Vista Enterprise 64-bit Edition
                      Windows Vista Ultimate 64-bit Edition
                      Windows XP Professional x64 Edition

              This is not a raw deal. Until Apple offers to support its products on 64-bit editions of Windows, no such contract as you describe exists.
        • by timeOday (582209) on Sunday July 01 2007, @08:51AM (#19706519)

          Come on, who'd buy a first-gen iPod without checking to see if it would work with their XP box? Or a Newton without checking to see if it could data transfer with Windows 3.1?
          I'm surprised to hear that the iPhone needs a computer at all. Why would it? The thing is a computer... the "real internet" on your phone. Especially if it's locked to a single provider (AT&T) anyways, it ought to be able to connect to that provider to activate itself without a computer.
      • by Kohath (38547) on Sunday July 01 2007, @07:26AM (#19705965)
        64-bit Windows isn't mainstream.

        Linux is more mainstream than 64-bit Windows. iTunes doesn't support Linux either. But if you complain about that on the Apple forums, no one will listen to you. Why should it be different with 64-bit Windows?
      • by MCSEBear (907831) on Sunday July 01 2007, @10:12AM (#19707221)
        If Microsoft doesn't support Zune on Windows 64 bit, then why in the heck should Apple bother to write drivers for iPhone? 64 bit Windows is *not* mainstream and never has been.
        • by DrXym (126579) on Sunday July 01 2007, @07:49AM (#19706127)
          Apple would address linux before 64 bit windows. With that said, the manual says it in quite a few places that it's not supported.

          Building software for 64-bit windows would usually be a matter of a few compiler switches and using the proper types and macros. Or just building a 32-bit app that runs properly in 64-bit. Apple might have some crazy in-house cross-platform environment or a lack of QA resources which prevents doing either but that isn't much of an excuse.

          They could be doing it for political reasons of course which isn't forgiveable either.

          Considering Apple's reputation for software which "just works", their recent offerings on Windows seem to be doing anything but.

          • by Zeinfeld (263942) on Sunday July 01 2007, @09:07AM (#19706653) Homepage
            Building software for 64-bit windows would usually be a matter of a few compiler switches and using the proper types and macros. Or just building a 32-bit app that runs properly in 64-bit. Apple might have some crazy in-house cross-platform environment or a lack of QA resources which prevents doing either but that isn't much of an excuse.

            No its not.

            64 Bit Vista uses the new driver model. It requires code to be done right. The botchwork that programmers could get away with for 32 bit Windows no longer works.

            And 64 Bit Vista drivers have to be signed. Which is something that vendors should do for all versions of Windows, its only been a recommendation for like 5 years.

            That said, I beleive that to get the 'designed for Vista' logo you have to support 64 bit.

            Taking the comment off the bulleting board is doubleplus lame. Makes it look like Apple can't deal with non cult members as customers.

        • by dosquatch (924618) * on Sunday July 01 2007, @09:01AM (#19706601) Journal

          the manual says it in quite a few places

          You're suggesting people should RTFM for products they haven't even bought yet? BWAAHAHAHAHAhahaha.. heh... hooooo... oh, you're serious, aren't you?

        • by KarmaMB84 (743001) on Sunday July 01 2007, @11:06AM (#19707731)
          If Microsoft didn't want x64 to be mainstream, why do they require that any software and hardware with a Certified For or Works With Vista logo to be tested and pass on x64 editions? Vendors got a free pass on XP x64 since it wasn't in the logo requirements so that is how we've gotten into this mess, but any new retail boxes with a logo for Vista must work on all version of Vista.
    • The rep should have said "Stop whining. Noone supports desktop 64 bit windows"
    • Is there anything that DOES?
    • by speaker of the truth (1112181) on Sunday July 01 2007, @07:42AM (#19706091)
      I thought by downgrade he did mean switch to OSX.
  • Locking down (Score:5, Interesting)

    by dreamchaser (49529) on Sunday July 01 2007, @07:08AM (#19705849) Homepage Journal
    Apple has been so intent on totally locking the iPhone that you *have* to use iTunes just to use the damn thing. They through the anti-DRM a small bone with DRM free iTunes, but in almost every other area they show an almost manic desire to maintain total control over their hardware and software.

    This surprises me just a little. How hard could it be to port iTunes to Vista x64?

    The list of reasons I didn't and won't buy an iPhone anytime soon keep growing. No, not this one specifically as I'm not running Vista x64, but the overall arrogance Apple shows routinely plays a part.
    • by Anonymous Coward on Sunday July 01 2007, @07:31AM (#19706003)
      wow - I've never actually seen someone use "through" for "threw." I've seen the opposite - but you've correctly spelled the longer, incorrect, homophone. Congratulations sir.
    • Re:Locking down (Score:5, Insightful)

      by Kohath (38547) on Sunday July 01 2007, @07:40AM (#19706069)
      I think you're confusing a "manic desire to maintain total control over their hardware and software" with Apple just not doing what you wish they would do. (You haven't specifically said what that is though.) I'm not sure why Apple should want to make you happy with their actions. They're offering some products. Your choice is to take them or leave them.

      Apple doesn't owe each individual person their dream product -- specifically tailored to your personal individual desires and biases. No one owes you that. And it's not "arrogance" when folks don't focus on what you want.

      If you don't like their products, you're probably outside their target market.
  • virtualize man! (Score:5, Insightful)

    by wwmedia (950346) on Sunday July 01 2007, @07:11AM (#19705857)
    install xp in a virtual machine! virtual pc + windows xp FREE from microsoft! [msdn.com]

    or install your legal 32bit copy of windows in vmware

    or google for running osx in vmware [imageshack.us] like im doing
    • Re:virtualize man! (Score:4, Insightful)

      by dreamchaser (49529) on Sunday July 01 2007, @07:12AM (#19705863) Homepage Journal
      Or buy a phone that doesn't make you jump through hoops to use it? I can't believe you're actually saying people should use kludges just to use a phone. Amazing.
      • Re:virtualize man! (Score:4, Insightful)

        by weave (48069) on Sunday July 01 2007, @08:25AM (#19706325) Journal

        I can't believe you're actually saying people should use kludges just to use a phone. Amazing.

        Kind of like how I had to install XP inside a Parallels VM to use my Nokia smartphone on my Mac?

        Mac users have to live with that kind of crap all the time, and we hear it's because Mac OS is not mainstream enough. Well guess what, 64 bit Windows is not mainstream either.

      • by Hal_Porter (817932) on Sunday July 01 2007, @10:13AM (#19707229)
        Or buy a phone that doesn't make you jump through hoops to use it? I can't believe you're actually saying people should use kludges just to use a phone. Amazing.

        It's not just a phone, it's the iPhone. Apple fans queued overnight to get one. Some dude sold his corneas on eBay just to get the $500. He can't see for shit anymore unless he holds it a few inches from his face, but he's got his iPhone and he growls at people like a dog when they try to take it away.

        You've got to be more careful. Apple fans monitor these forums. What you posted may get you bitten by some blind fanatic.
    • Re:virtualize man! (Score:4, Informative)

      by ditoa (952847) on Sunday July 01 2007, @07:12AM (#19705865)
      Unfortunately Virtual PC has no USB support so your plan fails :(
  • ...on this page [apple.com].

    Apple's hardware is generally very well-designed, and their software is solid on Macs, but they can't seem to write a decent Windows program to save their lives. For example: why does iTunes run the iPod service even when iTunes isn't running and even though I've never used an iPod? Why does Quicktime automatically have your browser open MP3s in Quicktime instead of downloading them (and not give you the option of turning this "feature" off?) Why do Apple programs "break" the usual look and feel of Windows programs? Honestly, this isn't rocket science here. How hard would it have been to recompile the iPhone software for a 64-bit machine?
    • by doctormetal (62102) on Sunday July 01 2007, @07:20AM (#19705923)

      How hard would it have been to recompile the iPhone software for a 64-bit machine?
      It is not just about recompiling the code. The device drivers for the iphone must be rewritten to run on a 64 bit OS.
      If they made their dfrivers right that should not be hard, But we are talking about apple here...
      • by weicco (645927) on Sunday July 01 2007, @07:48AM (#19706125)

        The device drivers for the iphone must be rewritten to run on a 64 bit OS

        Not if you did it the right way at the beginning. MSDN has contained information on this one for quite a time. I remember that back in 2000, when I was writing network driver for Windows 2000, I thought "What are these stupid macros, why I can't just write unsigned int instead of that ugly looking DWORD." Luckily my code wasn't compiled to any 64 bit Windows since I think I unintentionally left couple of mines there :)

        But device drivers are just a small part of "iPhone software" what ever that is. I can envision that GUI and data transfer parts are much bigger things. User-space components are much easier to write to be 32/64-bit compatible unless you really don't know what you are doing.

        I don't know why Apple can't produce quality stuff for Windows (and many other companies). Or maybe they are and this is just a marketing decision "See? It doesn't run nicely on Windows because Windows sucks. Luckily we have nice OS X here for you..."

    • by garcia (6573) on Sunday July 01 2007, @07:39AM (#19706065) Homepage
      I use iTunes to play my MP3s which unfortunately requires QuickTime be installed. Is QT opening the MP3 because of your browser settings because it's not happening to me in Firefox (and I just had a computer upgrade at work and had to reinstall QT and iTunes).
  • by CSHARP123 (904951) on Sunday July 01 2007, @07:20AM (#19705925)
    People are waiting in line to buy our product and you are complaining about not working in 64 bit OS. Man, this was not released to people like you. The buyers we thought would shell out this kind of money to buy our product will only be running 32 bit OS. You sir, should get a life. Thanks Apple Customer support.
  • by C R Johnson (141) on Sunday July 01 2007, @07:24AM (#19705941) Homepage
    I am required to have a computer to use the phone?

    Huh?

    You would think that with the supposed capabilities, you would it could be your computer.
  • not surprising (Score:5, Informative)

    by edwardpickman (965122) on Sunday July 01 2007, @07:25AM (#19705947)
    A lot of apps still aren't supporting 64 bit. Might have been a good idea to ask. That would have been my first question. I have both Macs and PCs so I don't forsee a problem when I make the plunge. Personally I'm waiting for the dust to settle. There seems to be a few issues that are going to be resolved with software upgrades and the service provider wasn't ready for the onslaught so I can wait a few weeks to make the switch.
  • Join the club (Score:5, Informative)

    by Alioth (221270) <no@spam> on Sunday July 01 2007, @07:28AM (#19705979) Journal
    Join the club, I bet the iPhone doesn't support Linux at all either.

    I like Apple hardware but I won't be buying the iPhone. Too expensive, too locked down. FIC are apparently releasing an open phone (the OpenMoko project), if I upgrade any time soon it'll be to the FIC product.
  • Apple Forums (Score:5, Informative)

    by WrongSizeGlass (838941) on Sunday July 01 2007, @07:34AM (#19706031) Homepage

    I also posted about my concerns on the Apple iPhone discussion forums, but my post was quickly removed.
    There are several threads in the iPhone forums mentioning that 64-bit Windows isn't supported. I'm guessing Mizled's iPhone post may have been removed because it might have been less charming than this one about his iPod [apple.com] calling iTunes 7 Junk and crappy software. I don't think Apple should remove a legitimate post (and Mizled's iPhone issues are definitely legit), but perhaps it was a little too unpleasant (and who can blame him after dropping $$$ on an iPhone).
  • Cheer up. (Score:5, Insightful)

    by jrq (119773) on Sunday July 01 2007, @07:58AM (#19706163)
    At least if you downgrade you can run Google Desktop, and a whole host of other programs and utilities that don't properly support XP 64bit.
  • So,
    this is waht we from the Free world use to claim: closed source slows down inovation and locks you out.

    In a few weeks there will be some reverse engeneered software to synch IPhone with GNU/Linux.

    Yes, if I want to use it on the day it is out, I will have to compile it (which likely ammounts to typing three or four commands on my console), and quite possibly it still be a command line tool but in a few more days, it will be improved to integrate nicely with other tools I already use, under the same interface, without changes. Open specifications anyone??

    And...it will work with 32 or 64bit gnu/Linux, and possibly even with other Unix variants.

    But people prefer to be trapped to a monoculture of badly writen code than "pioneering" very nice software.

    I should remember that the fact that now we have to wait for having iPhone or other vendors official support is mainly due to not having a "meaningfull slice of desktop share" of desktops in use. And even then...if they invent things like "no 64 bit support" - we can run our own.

  • by nurb432 (527695) on Sunday July 01 2007, @08:37AM (#19706409) Homepage Journal
    You can count the number of apps that currently support 64 bit windows on one hand.. ( ok, not quite that bad, but close ).

    Hell, not all of micrsoft apps dont even support it yet, and its THEIR OS.

    By the time this matters to their target market, it will have been taken care of.
  • Now you know (Score:5, Insightful)

    by theolein (316044) on Sunday July 01 2007, @10:28AM (#19707371) Journal
    "After buying a new iPhone yesterday and bringing it home to sync and activate it, I found out that Windows 64-bit is not supported. Neither XP 64-bit nor Vista 64-bit works with the iPhone. I called the Apple support line and the rep said I needed to downgrade my computer from a 64-bit operating system. I also posted about my concerns on the Apple iPhone discussion forums, but my post was quickly removed."

    Now you know what it's like to be a Mac or a Linux user.
    • by Sycraft-fu (314770) on Sunday July 01 2007, @08:14AM (#19706253)
      Not that it is useful to respond to an inarticulate troll, but whatever I'm bored.

      There are plenty of reasons to install a 64-bit OS, even if you don't have >4GB of RAM. One would simply be to support larger amounts of memory in the future. If you've just got a new computer, why not be prepared? Seems rather silly to install an OS that you know you can hit a limit on and have to reinstall later.

      Another would be that 4GB isn't the real 32-bit limit. There are two limits you hit first. One is the 2GB per process limit. In Windows, virtual address space is divided right down the centre, with 2GB of kernel, 2GB for user (64-bit Windows does the same just with larger limits). This means that no single process can access more than 2GB of memory, since that is all the virtual address space it is given. So having more memory is fine for multiple programs, but if you have a single program that wants more it doesn't do you any good. Another is the 3.somthing GB limit from PCI devices. PCI devices grab memory ranges to use for getting data to and from them. Not a problem when your memory isn't near the limit of the address space, but when you get above 3GB, you run in to it. At work we have a DVR system with 4GB of memory but only 3.4GB is actually addressable, the rest of the address space is eaten up by the PCI devices.

      So really if you have more than 2GB of memory, and especially if you have more than 3GB, a 64-bit OS is the way to go.

      However there are other reasons too. In 64-bit mode, the processor has some features it doesn't in 32-bit mode. The most notable are extra registers and 64-bit integers. The extra registers are useful for optimising certain complex, but tight calculation loops (like encryption and such). 64-bit integers are useful any time you have a counter that needs to go past 4.some billion. In 32-bit mode, those numbers must be split in to 32-bit parts with a math library and that is rather slow. In 64-bit mode, they can be operated on natively.

      What it really comes down to is that 64-bit is the future. We are rapidly approaching 4GB in normal systems, and the need to move over is well recognised. Even Apple is releasing their OS as 64-bit soon.

      Perhaps in the future you'll take a bit more time to educate yourself before posting.
    • by SteveM (11242) on Sunday July 01 2007, @09:14AM (#19706709)

      "Customer service, security, and quality are at best an afterthought at Apple."

      Curious, Business Week [businessweek.com] would seem to differ, at least on the customer service ranking.

      I'm just wondering, how many iPods do they need to sell before it's "more than a happy accident"?

      SteveM