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London's Oystercard Gets New Contract, But Same Suppliers
Posted by
timothy
on Wed Nov 19, 2008 01:15 PM
from the captain-amazing-wears-no-glasses dept.
from the captain-amazing-wears-no-glasses dept.
nk497 writes "Over the summer, the London travelcard ticketing system — called Oyster — fell over twice, forcing the transport authority to offer free travel to the six million Londoners using the system. After that, it cut its contract with the supplier of the system, a consortium called TranSys. But now, Transport for London has signed a new contract to replace the TranSys one — with the same two companies that made up the TranSys consortium. Sure, that should fix everything."
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Hardware: Hacked Oyster Card System Crashes Again 95 comments
Barence sends along PcPro coverage of the second crash of London's Oyster card billing system in two weeks. Transport for London was forced to open the gates and allow free travel for all. "There is currently a technical problem with Oyster readers at London Underground stations which is affecting Oyster pay as you go cards only," explains the TfL website. This follows the first crash two weeks ago, which left 65,000 Oyster cards permanently corrupted. Speculation is increasing that the crashes may be related to the hacking of the Oyster card system by Dutch researchers from Radboud University, though TfL denies any link. Plans to publish details of the hack were briefly halted when the makers of the chip used in the system sued the group, although a judge ruled earlier this week that the researchers could go ahead. During the court action, details briefly leaked on website Wikileaks.
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Because... (Score:2, Insightful)
Re:Because... (Score:4, Insightful)
When you get the weather forecast, since you don't know the meteorologist's job it will seem like he is incompetent when you get rained on in what is supposed to be a sunny day. Your expectations of their abilities clouds your understanding of what can really happen.
The same things happen in the IT world. When those in charge have clouded vision (some even wear bloody blindfolds) they will have no useful understanding of how to manage an IT project. I believe that in the London area this is not the first demonstration that government types are fairly blind to how to successfully complete a major IT project. In fact, there have been so many stories of such blindness from London that it makes one wonder how they planned to use IT to manage all those cameras.
Anyway, when you only know two companies that want to do the job... whose CEOs happen to drink in the same club that you do..... errr well, a change in name should be good enough. After all, it worked for those blokes who make voting machines in America. Right!
Parent
Re: (Score:2, Funny)
those in charge have clouded vision
some even wear bloody blindfolds
Their lasik surgery went wrong and now the bleeding won't stop...?<rimshot />
Re:Because... (Score:5, Interesting)
Parent
Re:Because... (Score:5, Interesting)
For the most part Oyster cards work extremely well. Two downtimes in several years isn't the worst thing ever considering the number of people with travelcards on their Oyster cards who are paying regardless of whether the system is up or down at a particular time.
Without Oyster the entire network would grind to a halt at peak hours due to added processing time (even to put a ticket through the tube gate machines, never mind queues and buying bus tickets instead of simply swiping).
There isn't any room to raise taxes right now, they've done it consistently over the past 11 years until people have very little spare cash. Anyway, Oyster works in London, which has the congestion charge for cars, so most people don't drive to work here if they don't have to. If they did they wouldn't ever get to work.
The only issue is the Oyster card hack, that took years to appear. But the track record is pretty impressive, so choosing them as the supplier seems quite a sensible solution to me. At least it wasn't one of the waste of time governmental contractors like EDS who just absorb public money in return for nothing or freedom-inhibiting systems.
Parent
Re:Because... (Score:4, Insightful)
I would have to agree that the Oyster card has all-in-all been a success. I used to live in London in the late 90's and at peak times you would have 20-person queues at each barrier-gate as the millions of people who use the "tube" daily tried to insert their paper card in the the narrow slit.
Using the tube on recent holiday to the U.K. I noticed things certainly seemed to go smoother with the majority of people swiping a card above a sensor at much greater speed than previously.
This is an example of technology making things easier and more efficient for the end-user. Exactly what technology should do.
Parent
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Okay, comrade.
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Ever notice how the people who make the snarky remarks about communism always have houses full of objects that were manufactured in communist countries, and yet, somehow, they still manage to feel that their society is superior, even though they're nothing but con artists and goons when you get right down to it?
Yeah, me too.
Re: (Score:3, Interesting)
The problem is that London's transport system can't cope the the volume of passengers that use it at the moment. Make it free, and the whole system will completely melt down from the number of people using it.
Very few people drive to work in London, as parking is way more expensive than public transport, and there is congestion charge on top.
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That's true of any bureaucracy.
bureaucracy do complected things well. Most people only se the bureaucracy thorough a keyholes. as such often what they see makes little sense.
Calling what's-his-name... (Score:2, Funny)
London needs help on their series of tubes.
Damaged RFID cards (Score:3, Insightful)
Why do the cards need to be writeable in a way that can cause permanent damage?
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Unless I'm misunderstanding, it's not writing to them, it's overloading them. RFID works a bit like a crystal set radio, they're powered off the transmission and use that power to transmit a signal back. Transmit a powerful enough signal to them, and you fry the chip.
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Transmit a powerful enough signal to them, and you fry the chip.
So if I walk through a facility with my Chip Frier(TM) I can just wantonly destroy
any RFID chip that stands in the way of me and my goal? That seems bad.
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A casual look at wikipedia [wikipedia.org] reveals the following:
The system is asynchronous, with the current balance and ticket data held electronically on the card rather than in the central database. The main database is updated periodically with information received from the card by barriers and validators. Tickets purchased online or over the telephone are "loaded" at a preselected barrier or validator./quote
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> The system is asynchronous, with the current balance and ticket data held electronically
> on the card rather than in the central database.
This is remarkably stupid.
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Why is it incredibly studid?
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I love the articles about the UK; my sarcasm detector goes off the scale.
Re:Damaged RFID cards (Score:5, Insightful)
Well, with a server-side solution, you just have to make sure that every turnstile can call a central server and process a transaction in less than 200ms. This includes the turnstiles in buses and in remote locations...
Truth is, every transportation system with more than a few fixed turnstile stores the rights of the user locally, in the smartcard chip. Of course, transactions logs are analysed every night and it is usually possible to detect incoherences between the values stored in the card and the reference value stored in the server. In that case, the ID of the misbehaving card is placed on a "hot list" and the card cannot be used anymore.
Of course, this works only if you use real cryptographic algorithms (like 3DES or AES) to protect the content of the card instead of relying on a vendor's snake oil.
Parent
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Off the top of my head...
1. Anyone capable of altering the card [schneier.com] can give themselves free unlimited travel.
2. If the card is damaged to the point where it no longer works, you lose your remaining balance.
It's the RFID equivalent of storing all your Internet banking data (accounts, balances, etc.) on the client side as a browser cookie.
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1. Anyone capable of altering the card can give themselves free unlimited travel.
Yeah, sure. That's why transport operators with half a clue use standard cryptographic algorithms to protect the content of their cards instead of proprietary, unpublished algorithms like the Oyster card.
2. If the card is damaged to the point where it no longer works, you lose your remaining balance.
Storing the data in the card does not prevent you from mirroring it on a server.
The objections you rise are valid. Thankfully the smartcard industry knows how to handle them.
Re: (Score:3, Informative)
The first link is related to the Mifare hack. Mifare cards are insecure, this has been known for a long time. Now I will grant you that the response from the MTBA and NXP have been distateful but predictable.
The second link is an "Analysis of an Electronic Voting System" so it has nothing to do with the security of smartcards per se. If Diebold doesn't know how to implement a secure voting system, this cannot be blamed on smartcards.
The third link points to a PR from the Smart Card Alliance ("a nonprofit in
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Rule 1: Never trust the client.
Rule 2: Never trust the client.
Rule 3: Never, ever, ever, trust the client.
This is a good rule when the customer can do whatever he wants with the client, including reading and modifying values in memory. So this is true for PCs. Smartcards are different in the sense that they are designed to prevent the customer from accessing and modifying the content of the card. Of course, given enough time and money, everything can be cracked. Now, in some cases it is possible that the convenience of storing the data locally, in the chip, outweighs the risks. The people in charge of the deplo
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Two Things: (Score:5, Informative)
2) The renegotiated contract includes 'significant savings'.
Sounds like the government decided five nines wasn't as important as cutting the bill in half... as well as one of the former parties to the contract. ;)
FYI (Score:5, Informative)
TranSys is a consortium of four global companies:
Bank station (Score:4, Interesting)
So, who here from London has the misfortune of having to use Bank or Monument Stations? I'm staggered how they can fuck something like replacing an escalator up.
Just for everyone who doesn't know what I'm talking about, here's the lowdown:
TFL are replacing the escalators that connect Bank and Monument stations together. How long do you think this should take? 2 weeks? 1 month? Nope, here's how long:
18 months.
18 months to replace a fucking escalator. The building opposite where I work was put up quicker than that! Meanwhile, the poor bastards who have to use the station all have to walk down a corridor that's been designed to only take a 1/4 of the volume it's experiencing now.
I love the advert projectors too, especially the one they've placed right in front of the LCD screen so you can't tell when the next train is due.
Greed, nothing but.
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18 months? I'm amazed. I thought the TTC (Toronto) had lengthy escalator repair times.
They always put signs up with the date it should be back in service, and week-to-week they extend that date by another week. (Some of the damn things are broken more than they're working.)
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They changed some escalators in the Montreal (Montreal, Quebec, Canada) metro too and it seemed like it took forever.
I recall the escalator change at the Guy Concordia station taking at least 12 months, more like 14 I believe.
Now they also have their new Opus system, which looks very similar to the Oystercard system. It's ridiculous. It's slow, their refill terminals are running Windows XP and I've seen them crash, and all the seniors using the subway are utterly confused.
Re:Bank station (Score:4, Interesting)
I have a friend who is an engineer working on this project.
The back story is that TFL awarded this contract to Metronet. After a year of delay, Metronet went bust. So TFL took a few months to rethink, and re-awarded the contract to Tubelines.
My friend has spent the last three months trying to get the basic design information out of Metronet and their sub-contractors. They are refusing to provide any, or dragging their feet so slowly that they get the same effect. So Tubelines are having to design the new escalator again from scratch.
That's why it's taking so long....
Parent
Re:Bank station - obligatory reply (Score:3, Funny)
My My... (Score:5, Funny)
Tracking (Score:2, Insightful)
Better not mention that this card will enable the authorities to track all travel. They have already got rid of paying by cash on a lot of bus routes, forcing cash payers to pay twice as much as the Oyster payers to "encourage" the card use. To aid this, they have recently got rid of the pre-pay paper *1 tickets under disguise of mass fraud *2. Also children under 16 get "free" *3 travel using Oyster whilst data is actually being secretly collected for the governments ID card system.
*1: They were offering t
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Re: (Score:3, Interesting)
Better not mention that this card will enable the authorities to track all travel.
I depend on the public transportation infrastructure of New York City, and I wish "the authorities" (ooo, spooky) would start tracking all travel here already.
Right now, what does the MTA know about subway usage patterns? They know how many people get into the system at each station (thanks to electronic fare control gates), and have a pretty good idea of how many people exit the system at each station (not all exit gates hav
UK transport a disgrace (Score:4, Informative)
Comments here that gripe about the UK, always seem to focus on privacy and the state. But transport in London and the rest of the UK is our real embarrasment.
Entirely foreign owned, manned by minimum-wage slaves who can't speak a word of English and run by greedy, grossly incompetent asshats the UK public transport system is a disgrace. It's a dirty, unreliable, overcrowded, polluting, expensive, piss poor apology for a public transport system. On a good day.
Roads and railways close at random. Everything is at a halt while speed cameras, penalty travel fines and congestion zones rob any traveller of money to feed the machine. We have a war on travel in the UK.
It has a staggering downtime. On any random day, particualrly at weekends, you will find whole subnetworks of the UK public transport system closed off due to 'engineering works'. You'll often get stranded in some back of beyond town and need to hire a taxi, hitch-hike, sleep in a hotel (or if you have no money in a station). Surely no other system in the world is this much of a fucked up, crumbling mess.
The airport and railway authorities are laws unto themselves, still wielding ancient bylaw legislation from the days when it was a National state run transport system. Passengers are just unwanted cattle. The fare structures are unfathomable, even if you have a degree in maths and logistics just try working out the best ticket to buy. They change the names of products and prices at random to stop any customers or intermediate sellers getting settled. They misrepresent contract law, making specious pseudo-legal announcements telling lies about where and when you must buy a ticket in order to maximise their profits. Station staff who could once help you have been sacked and replaced with machines and ticket barriers.
Lord only knows what it costs our economy! The UK government and the private companies that run our roads and railways are a complete and utter failure at transport policy. I honestly think they have an agenda to halt the entire country and make sure everyone stays in their homes.
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At least you have fucking mass transit.
Re:UK transport a disgrace (Score:4, Insightful)
You have a system in London that supports 4.5 million riders a day, in a city of 7.3 million. That's nearly 2/3 of the population.
Here in America, most of our major metropolitan areas have abortive mass transit systems that support closer to 1/10th of their population. Diesel buses are the workhorses of our transit systems and carry the vast majority of our transit commuters. Most are standing-room-only, thanks to the gas prices of the past few years and infrequent service. Most of our metro areas are just now starting to build small light-rail transit lines to supplement the bus service.
Be thankful you don't live in the Atlanta or Phoenix areas. At least you can get to "some back of beyond town" on your system. On ours, you're lucky if it's even theoretically possible to do a weekday commute.
Parent
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I'd say that the vast majority of your post doesn't apply to the London transport system. I've visited a couple of times this year and was amazed by how efficient and useful it was. Everything seemed to be within walking distance of a Tube or DLR station.
Compare with Glasgow where the subway has never, ever been expanded from the single circle line, which doesn't really go anywhere now that the shipbuilding areas have collapsed. They've been talking about extending it for a while now but nothing seems to
I get the impression that (Score:2)
a lot of people use the tube.
I wonder if it would be cheaper to subsidize it and make it 'free' to use.
The reason I bring this up is becasue I ahve seen instances where the fee's collects just barely cover the cost of collecting fees.
If your goal is to get cars off the road, this seems ideal.
Note: I know nothing about the London system, my experience is in areas in the US.
Re:I get the impression that (Score:5, Informative)
Parent
They've been collecting fares for almost 150 years (Score:2)
Why has it suddenly gotten so bloody difficult?
New Zealand adopted the idea (Score:2)
I am still trying to figure out why they put it in in the first place, with its inspiration being plagued with issues.
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Stupid Slashdot Stories (Score:5, Insightful)
So the Transport organization formed a new contract with the same parties that failed them before. HOWEVER, the new contract is much more robust, with many more protections for the transport authority, and many more penalties for the provider if and when they fail.
So what exactly wrong with this? That someone who screwed up got a new contract?
Let me say that there are very few organizations that have the ability to deliver ANY service in this area. Having a contractor with a track record and some history of failure doesn't mean that the contractor aren't the best choice for the job.
Is this corruption or stupidity? Likely not. This is simple business.
I've always thought that public transit (Score:3, Interesting)
should be free. It'd take a large, complex function out of running a transit system, and simplify travel. I wonder what percentage of a fare dollar goes to managing the fare collection?
Of course, outfits like the AAA don't like the idea of transit riders getting, er, a free ride. But you don't pay to drive on a freeway, and that's pretty expensive to keep up. You don't pay the cost of the pollution you emit either. A big city like London ought to do everything it can to reduce the impact of cars: the traffic, pollution, parking problems and so forth.
I'm not saying this is a solution for smaller cities , but for huge cities, especially old huge cities like London or New York, cars just aren't a reasonable solution to moving people around; the density of the cities makes them impractical. You could try to keep them out, of course, with high bridge tolls, but I think it makes much more sense to make public transit really, really easy to use: no fare zones, no fare cards, no toll collectors, nothing.
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It says: