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Forbes Lists Top Corporate Hate Web Sites 456

Posted by timothy
from the forbesucks dept.
windowpain writes "You've seen them. Maybe you've made one, like Walmart-blows.com or Paypalsucks.com. Now Forbes.com has a 'Special Report' devoted to what it considers the best of them. 'The following nine sites--there were ten, but one went unexpectedly dark during the editing of this story--are the crème de la crème of online rage. Note that we substantially cleaned up some of the posts, editing out odd capitulation schemes, iffy grammar and plain incoherence. Apparently blinding anger does not go hand in hand with dotting your i's and crossing your t's.' Maybe this will become an annual thing like the Forbes 400 and the Fortune 500." (I wonder what a capitulation scheme is.)
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Forbes Lists Top Corporate Hate Web Sites

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  • Well... (Score:5, Funny)

    by inertia@yahoo.com (156602) * on Wednesday March 09, 2005 @06:12PM (#11894690) Homepage Journal
    I wonder what a capitulation scheme is.

    They probably meant "odd capitalization scheme." YoU THiNk, hUh?

    Actually, at first I read it as "odd copulation schemes," which makes a lot more sense, doesn't it? * fp
  • by Neil Blender (555885) <neilblender@gmail.com> on Wednesday March 09, 2005 @06:13PM (#11894699)
    It's really a multi purpose hate site, hating so many things/companies. This list was more directed to sites that hated a single thing/company.
    • But what about slashdotsucks.com [slashdot.org]? I was curious, but I get a login prompt..

      I mean, how are we supposed to know if slashdot sucks or not?
      • Slashdot doesn't suck, but just like the internet, the signal to noise ration has been degrading ever since johnny everyman joined.
        Plus the anti-Bush, anti-America, Anti-God, Anti-Microsoft, anti-slashdot-moderator, anti-conservative attitude is getting very tiring.
        So where's the new slashdot? The one that hasn't sunk to the lowest common denominator yet?
  • hmmmm (Score:3, Funny)

    by Munch671 (724210) on Wednesday March 09, 2005 @06:13PM (#11894703)
    My company isn't listed yet......wait I mean (cough couch big brother) WHEW, my company isn't listed yet.
  • forbes (Score:5, Funny)

    by gotem (678274) on Wednesday March 09, 2005 @06:14PM (#11894706) Homepage Journal
    how come there's not a 'forbes-sucks.com'?
  • hmm... (Score:5, Funny)

    by eobanb (823187) on Wednesday March 09, 2005 @06:14PM (#11894709) Homepage
    I didn't notice an SBCsucks or an SBCblows. That's weird, because SBC really really sucks. Well, at least they did until one of their technicians accidently cut power to my high school. I love you, SBC! *Goes to register ilovesbc.com*
    • SBC that bad, Really? SBC offered 6.0/608 ADSL for $44/month over a year ago. I've had it for over a year now, virtually no down time, free modem/router/wireless thing, free install. I've got people on the 1.5/384 plan when it was 26.95/month and its down to 19.95/month now, with no long distance required. Just a basic phone line (which sucks, but hey, cable requires basic TV around here, which is the $40/month package, not the $13/month locals-only cable packet).
      • 26.95/month and its down to 19.95/month now, with no long distance required.

        They changed it this year, you now how to have their all-distance plan or have them pic'd as your ld carrier.
    • Re:hmm... (Score:5, Funny)

      by temojen (678985) on Wednesday March 09, 2005 @06:34PM (#11894907) Journal
      I didn't see electrolux sucks either.
    • I didn't notice an SBCsucks or an SBCblows. That's weird, because SBC really really sucks.

      What do you have against Seattle's Best Coffee. Sure, they were bought out by Starbuck's but their coffee is still a step above Starbuck's normal line of coffees. It's not a small independant coffee stand but it'll still get you going in the morning.

  • by jephthah (681398) <jephthahg@comcast.HELLOKITTY.net> on Wednesday March 09, 2005 @06:14PM (#11894712)
    To honor these quixotic champions, we spent hours trawling the Web looking for the very best corporate hate sites.

  • Best Buy (Score:5, Interesting)

    by kidgenius (704962) on Wednesday March 09, 2005 @06:15PM (#11894713)
    I'm surprised Best Buy Sux [bestbuysux.org] didn't make the list
    • Re:Best Buy (Score:5, Interesting)

      by loraksus (171574) on Wednesday March 09, 2005 @06:55PM (#11895084) Homepage
      Agreed. I'm surprised that their "forced illegal door search" policy hasn't resulted in a shooting, or at least a firearm being drawn.

      Someone could technically make a citizen's arrest for false imprisonment, assault, battery and possibly kidnapping against store employees.

      I believe there was a case not too long ago where Best Buy employees used several vehicles to box in a suspected (and, of course, innocent) customer's vehicle who was attempting to leave the lot. Police were called, charges were filed against the employees.

      Fucking moronic, if you ask me, to use your personal vehicle in such a manner, or even considering using force to stop someone stealing from your store if you're not in loss prevention, but hey, if you're working there, you're not the brightest bulb in the tree (or you're desperate for money and are stealing shit left and right)

      Citizen's arrest laws violate from state to state (I believe in KY you are permitted to kill fleeing felons, while in some states you can't sue private parties for false arrest)
      What I'm trying to say is, that if a shooting should happen, it shouldn't exactly been unexpected. Best Buy has had a history of illegal searches / false imprisonment, and the courts are aware of this. How they don't get bitchslapped by a judge with a nice juicy judgement, I have no idea.
      At least the dead employee's family should get a couple bucks after a lawyer buys a new yacht with the legal fees.
      • Re:Best Buy (Score:5, Insightful)

        by Some_Llama (763766) on Wednesday March 09, 2005 @07:29PM (#11895351) Homepage Journal
        "Agreed. I'm surprised that their "forced illegal door search" policy hasn't resulted in a shooting, or at least a firearm being drawn."

        Fry's electronics has the same policy, in both cases I just hold up my hand and say "no thank you" as I walk out the door when they try to look in my bags.

        If they want to stop me they can, but then i can sue for false imprisonment.

        I refuse to be treated like a criminal for shopping at someone's store (even though they do just by trying to stop me at the door).
      • Re:Best Buy (Score:3, Interesting)

        by CAIMLAS (41445)
        You better believe that if BB pulled that shit on me, they would have some combination of the following occur:

        * I would ask for their manager, and failing that, I would go about the store looking for him/her and ask for a formal written apology.
        * If they were to touch me, even gently, they would be sued and I would call the police alerting them to the fact that Best Buy was trying to hold me without cause.
        * If they tried something drastic like blocking my car in or holding me physically (forcefully), they'
  • by BWJones (18351) * on Wednesday March 09, 2005 @06:16PM (#11894730) Homepage Journal
    A number of years ago I wrote an opinion in Epinions regarding a brand new Dodge truck I had purchased (the new ones in 1994 just after the redesign). The opinion was written after about four years of ownership. One week after writing the opinion I had a lawyer (presumably from Chrysler) call me and threaten libel. I replied all I wrote down were the facts. Nothing more and that I had all documentation to back up my claims. If he would like, I could create a website with all of the documentation. I never heard back, but it was that kind of treatment that unfortunately convinced me to never purchase another product from them again. it's too bad, because they do have some of the most exciting products out there, but they simply cannot build them reliably and their customer service (even at the supposed 5 star dealerships was atrocious).

    • I had roughly the same experience with their manufacturing quality as you did, except with a 1993 Dodge Caravan. Engine failure, broken switches, peeling paint. Every time it went into the shop, it was another three-hour dissertation with the idiot customer service.
      • About the only thing that did not break on my truck was the engine. I was impressed with the engine, but the steering column (replaced X3), steering linkage, rear differential (replaced X3), interior switches and materials, brakes, suspension, electrical, body fit and integrity were all so bad as to not be believed. This thing was a street queen receiving meticulous care and service at all required times, so any claims of abuse were absurd. Every time I had to take it down to be serviced or repaired or t
    • Count Ford out too. With exploding gas tanks and loose tie-rod ends, I would never, EVER buy their crap.

    • Epinions (Score:5, Informative)

      by j1m+5n0w (749199) on Wednesday March 09, 2005 @07:05PM (#11895179) Homepage Journal
      Epinions [epinions.com] is a very interesting site worth looking at for those of you who haven't. Essentially, they're a forum for people to write reviews of products (i.e. to complain loudly).

      I first heard of the site from reading this paper [www2004.org] in www2004, which used epinions data as the basis for a reputation system. (I don't know if epinions uses that same system internally, but they at least do something similar.) The cool part is that you can rate individual reviewers as "trusted" or "untrusted". By examining the graph of trust and distrust relationships between users, they can come up with a reasonable guess for how much any user should trust any other user, and sort reviews accordingly.

      I don't know what the motives are of the people who run the site. Perhaps they're just trying to grease the wheels of capitalism by giving people good information to make informed decisions about what products to buy (or, more formally, to avoid information asymmetry [wikipedia.org]). Perhaps they're secretly tweaking the ratings to support companies that send them money. Perhaps they're just trying to generate ad banner revenue. Who knows.

    • Excting even though they are unreliable? Is that because you get all excited not knowing if the steering wheel will work while driving a 4000 lb. truck 75 mph on a freeway with a turn coming up?
    • I could create a website with all of the documentation.

      On a related thought, I was considering buying some $400 HP or Dell piece-of-shit, loading AdAware and SpyBot on it, then taking screen captures of all the crap these programs find on these boxes before they're even hooked to the Net. Then post these results to a web page for my customers to see. Unfortunately, if I mentioned that I got these results on an HP or Dell, or whatever, I'd be litigated into the dirt. My pockets are nowhere near as deep

  • by Anonymous Coward on Wednesday March 09, 2005 @06:16PM (#11894732)
    There's this great anti-Microsoft website [slashdot.org] that I visit, now and then.
    • Slashdot hates and supports everything with even measure, at the appropriate time. Sometimes repeatedly. As such, it is probably the only website in existance that suffers from multiple personality disorder.
    • My school use to give my entire department's email list to MS every year. So I use to get all this crap from Microsoft. I thought I'd be clever so for my third year I updated my school email to a fuckmicrosoft.com forwarding account. I thought this would stop M$ from sendin me an email every couple weeks. Sadly it didn't and for a year and a half, until a prof told me my email was inappropriate, i use to get Microsoft junkmail through that fuckmicrosoft account.

      Still pisses me off that my school w
  • by pedantic bore (740196) on Wednesday March 09, 2005 @06:17PM (#11894733)
    aka the 'SCO haters web site'?

    • That would be www.thescogroup.net. [thescogroup.net] Mox
    • by eobanb (823187) on Wednesday March 09, 2005 @06:33PM (#11894893) Homepage
      Why did you create this site?

      CmdrTaco: If there was any way to make a lot of money by posting the same article several times in the same day, I was going to discover that way.

      What would Microsoft/SCO/RIAA/whoever need to do for you to take down this site?

      Taco: For one, if they all stopped advertising on here, I'd have no source of revenue now, would I...

      Typical Post:

      CleverHandle1337 writes, CNET is reporting on a clear case of abuse of patent law, which is not unlike a slashdot story from yesterday. Insert unnecessary flamebait comment from slashdot admin here at end of article.
      • by pedantic bore (740196) on Wednesday March 09, 2005 @07:27PM (#11895340)
        Slashdot story topics:

        • Some geopolitical entity is considering wifi.
        • Windows has security flaws. Microsoft is evil.
        • Google did something. Therefore, they'll be doing something tangentially related soon. They're a refreshingly different kind of evil.
        • OMG, someone posted a release candidate for *BSD/*zilla/KDE/Gnome! God bless the OSS developers.
        • I have a stupid question and I want to see how many identical answers I can get.
        • Roland what's-his-name thinks this is news.
        • News for nerds
        • Stuff that matters
  • by snerfu (43580) on Wednesday March 09, 2005 @06:21PM (#11894773) Homepage
    I like the way this was PR handled from UPS for the website UnitedPackageSmashers.com:

    Company Says:
    "We do know of the site. Because we live in a free society, people have the right to their opinion, and we recognize that people will use the Internet to voice their opinion. We believe that customers can get much more valuable and accurate information from our site."

    Thats much better than a legal notice claiming a violation of some act, and gives them a leg up in my book. On a side note I wonder how forbes has/would handle something like forbessucks.com.
    • What I found rather shocking was verizon's very unprofessional reply. They resorted to calling the website "patheric" and "lame". Hmm...I wonder if VerizonPathetic struck a nerve of some kind.
      • Farmers reply to my site was a C&D letter threatening doom if I didn't run away. A few hours on findlaw and I'm fairly certain I'm in the clear. Too bad they (farmers) don't understand there is more to loose by being assholes. If they had let me be the site would have likely died when the 1 year registration ran out. Now I'm going to hold on to that domain like a bitter asshat forever. It's amazing how much you enjoy free speech and how much you under respected the first amendment until someone tri
    • I like the PR for Verizon's reaction to their hate site. Calling the site "pathetic" and "lame" gives the proper level of we-don't-care you want in your reaction. Maybe I have a future at the corporate level after all.

      "What's really pathetic is not Verizon but this sort of lame Web site. In this day and age, anyone with a gripe can put up a Web site and make outrageous claims as the authors of this one did."
    • Seriously UPS does play football with the packages. They are inferior to Fedex in almost every way except price where they are usually just a tiny bit cheaper. UPS package pick up locations are staffed by the most idiotic and rude people I have ever had to deal with especially when compared to Fedex staff. For very small non-fragile items and large non-fragile non-time-sensitive items you are safe with UPS but anything fragile and lighter than 50 pounds will be used for sport. I have been outright told thi
    • by RobertB-DC (622190) * on Wednesday March 09, 2005 @06:37PM (#11894934) Homepage Journal
      On a side note I wonder how forbes has/would handle something like forbessucks.com.

      They have/would have bought it [whois.sc].

      Registrant:
      Forbes, Inc.
      (DOM-1334284)
      60 Fifth Avenue
      New York, NY 10011 US

      Domain Name: forbessucks.com

      Registrar Name: Markmonitor.com
      Registrar Whois: whois.markmonitor.com
      Registrar Homepage: http://www.markmonitor.com

      Administrative Contact:
      Filipe Carreira
      (NIC-14324246)
      Forbes, Inc.
      60 Fifth Avenue
      New York, NY 10011 US
    • I've only had one experience with UPS and it went very badly. The crux of the problem is the fact that I live in Canada and purchased an item on Ebay from an American. Two fur coats (muskrat & beaver) for $475 (that was the final bidding price.)

      When the seller shipped the package he wrote down the retail/market price on the package which was $1800. The UPS guy shows up at my door on a monday morning and tells me that I need to pay for the package, "How much ?" I asked.. $780.21.

      $780 for what ? hu
  • by IgD (232964) on Wednesday March 09, 2005 @06:23PM (#11894799)
    Anti-slash.org!

    The site is outrageous. Apparenly a bunch of -1 posters got together and set it up. I think it's meant to be funny more than an attempt at serious criticism.
    • by XFilesFMDS1013 (830724) on Wednesday March 09, 2005 @06:36PM (#11894926)
      We are in jihad against the editors of slashdot. We will not stop until our demands our met. Until that time, we will conduct civil disobedience on slashdot by constantly pointing out the editors' transgressions and discrediting slashdot as a news site.

      Yes...news site, one that reports everyone else's news. Plus, "editors' transgressions"? WTF? Like posting dupes? I mean, come on, that's never happened. And if it did, I'm sure at least one person would post about it.

      And under demands, The editors show journalistic integrity in the production of slashdot.

      hehehe
  • Where's Dell? (Score:5, Interesting)

    by Hollins (83264) on Wednesday March 09, 2005 @06:25PM (#11894823) Homepage
    I'm surprised an anti-Dell site is not on the list.

    The experiences I have had lately from Dell in getting hardware repairs made under service contract are some of the worst experiences I have ever had dealing with any company. And I've talked to a number of folks who have had similar experiences.

    Ten years ago, Dell was one of my favorite companies.
    • I'm surprised an anti-Dell site is not on the list.

      What's sthe point?

      The purpose of those sites is to get the word out. *Everyone* knows someone who owns a Dell . . .

      "Dude, you've been Delled"

      For crying out loud, on this laptop, the case squaks when I typeo on the right-hand side of the keyboard, while the drive bay cocvers fell off of the big one in gthe first week . . . (no, i didn't have a choice of brands)

      hawk
  • That's where they come up with bizarre revenge plots that wouldn't make it into a B-movie because it's too far-fetched. You know, like setting up porno screensavers at Suck-Mart, changing the passwords, then announcing a special on computers over the PA.

    Generally, it's what they'd love to do but don't have the guts (nor inclination to spend years in jail / debt) to actually follow through.

    • A capitulation scheme is either a plan to surrender the moment the lawyers are called in, or a program written in Scheme to temporarily shut the site down if it gets Slashdotted.
  • by asoap (740625) on Wednesday March 09, 2005 @06:28PM (#11894856)
    Capitulation according to wikipedia [wikipedia.org]

    I guess this is the point where jokes about France start, or *cough* viet nam *cough*.

    • I guess this is the point where jokes about France start, or *cough* viet nam *cough*.

      France or Viet Nam? Didn't France lead the way there, by capitulating in Viet Nam roughly 20 years before we did?

      France and Viet Nam would make more sense.

  • When I was writing this I was going to comment that the writer probably meant "capitalization scheme," meaning the way some people capitalize Random Words in their Posts.

    But then I figured maybe he was referring to what the site makers want in return for tearing down their sites (i.e., how they expect the enemy corporation to capitulate).
  • by loraksus (171574) on Wednesday March 09, 2005 @06:29PM (#11894867) Homepage
    Although, to be fair, a bunch of these companies have recurring issues.
    Paypal, with its "we can suspend your account and you can't do fuckal about it, hooray, we get to keep your money". Allstate, with it's "musical chair claims adjusters".
    Don't even get me started about UAL.
    It isn't like people don't know about the shady shit these companies do, it happens pretty often, and if the company is a bunch of shits, contacting the BBB won't get you anywhere. State attorney generals haven't stepped in either in the cases of most of these companies.
    I interviewed at UPS and we did a tour, a monitor fell off a conveyor belt. Everyone heard the tube pop, and the crash of glass, but one of the employees just tossed it back as if nothing had happened. As we were walking away, we heard another one drop and the sound of smashing glass.
    Un-fucking-believable.
    • by Gregg Alan (8487) on Wednesday March 09, 2005 @06:37PM (#11894929)
      I interviewed at UPS and we did a tour, a monitor fell off a conveyor belt. Everyone heard the tube pop, and the crash of glass, but one of the employees just tossed it back as if nothing had happened.

      That sucks, but the person that shipped these monitors should have put them in boxes.
      • UPS handles shipping for our (small) company. If they damage a package they call us immediately, so that we can reship. Damage claims are processed promptly.
      • by hawk (1151)
        Years ago, I had an ehman monitor--back when a 19" display was gargantuan.

        I apparently had an early one, too. The developer discount was great ($600 instead of $900, including the controller car [yes, it was 1-bit]), but . . .

        Eventaully, it had a problem. Flyback transformer, iirc.

        So I called.

        "No problem. Just send it back in the original shipper carton."
        "There was not carton."
        "pardon?"
        "It came on a shipping pallete with a huge cardboard wrapped around and a cardboard boxtop."
        "Oh. One of *those*. j
    • UPS should be pronounced 'oops'.
    • UPS Anecdote (Score:2, Insightful)

      by ackthpt (218170) *
      I interviewed at UPS and we did a tour, a monitor fell off a conveyor belt. Everyone heard the tube pop, and the crash of glass, but one of the employees just tossed it back as if nothing had happened. As we were walking away, we heard another one drop and the sound of smashing glass. Un-fucking-believable.

      I once worked in the shipping/logistics business and while that may have shocked and disappointed you, it's standard practice. Even a broken CRT must first be delivered before a claim can be filed on i

      • Re:UPS Anecdote (Score:4, Interesting)

        by bluGill (862) on Wednesday March 09, 2005 @07:56PM (#11895511)

        So why isn't there a little sticker they can put next to the address: "Note, this package was accidentally dropped in shipping, please inspect it carefully. Our apologies for any damages." And the driver can live a little instruction sheet on how to file a claim (in this computer age it could be printed in the truck, and have all the tracking numbers on it already). You know they will have to do it, anyway, so you can at least make it as painless as you can.

        Perfect no drop shipping is ideal, but accidents happen.

  • by Anonymous Coward on Wednesday March 09, 2005 @06:32PM (#11894889)
    I'm kind of disappointed that they didn't list Radio Shack Sucks [radioshacksucks.com]. RSS was instrumental in organizing a class action against RadioShack, and in response RadioShack tried to lawyer them to death.
    • RSS was instrumental in organizing a class action against RadioShack, and in response RadioShack tried to lawyer them to death.

      Looks like they pretty much suceeded. RSS have agreed to be "restrained from soliciting clients on behalf of, or providing hyperlinks to, any law firm to persue legal claims against RadioShack", to not "defame RadioShack or its employees (this includes a prohibition against posting pictures of any RadioShack employees)", to "require all visitors to such website relating to Radi

  • by bairy (755347) on Wednesday March 09, 2005 @06:32PM (#11894892) Homepage
    Note that we substantially cleaned up some of the posts, editing out odd capitulation schemes, iffy grammar and plain incoherence

    Perhaps one day Slashdot will steal some of those editors and do that with submissions - well, it's a dream anyway

  • by rogabean (741411) on Wednesday March 09, 2005 @06:33PM (#11894895)
    And it's actually company policy that anyone accessing it from work is to be terminated.

    But it's over 5 years going strong on the (mycompany)sucks.com site...
  • Crappy Tire (Score:3, Interesting)

    by Anonymous Coward on Wednesday March 09, 2005 @06:41PM (#11894969)
    In Canada, Canadian Tire actually bought out a corporate hate site that was really gathering steam - www.crappytire.com.

    It was a real dilemma for them; buy it out and implicitly acknowledge that the site was pissing them off, or try to ignore the dreadful press that this guy was generating. They went with the former, though it must have hurt to have to register a nasty play on your corporation's name.

    BTW, Canadian Tire is just awful - ask any Canadian.
  • by loggia (309962) on Wednesday March 09, 2005 @06:50PM (#11895035)
    "What's really pathetic is not Verizon but this sort of lame Web site..."

    This is as almost as good as T-Mobile saying last week that "The silver lining of this Paris Hilton thing is it is an opportunity for customers to take further steps to protect their data."
  • by Control-G (793543)
    Someone had that name a few years ago, looks like it's down now. They're still bastards.
  • by Doc Ruby (173196) on Wednesday March 09, 2005 @06:56PM (#11895098) Homepage Journal
    An "odd capitulation scheme" might go:

    1: Set up corporate hate website
    2: Demand payoff to comply with corporate "Cease and Desist" order
    3: PROFIT!
    4: Go unexpectedly dark during editing of Forbes article about you

    This is not to be confused with an "odd capitalization scheme", except by your shady accountant.
  • by techno-vampire (666512) on Wednesday March 09, 2005 @06:59PM (#11895122) Homepage
    I used to work for an ISP. (Won't name it for reasons that will be obvious.) We had a hate-site set up by a former employee with a grudge. When we learned about it, it got lots of hits because we all had to take a look at it. I never heard anybody at work agree with the site, but nobody thought we should do anything about it. Then, the owner changed the site to look almost exactly like our own home page. In short order, he'd gotten a letter from our lawyers, telling him to change his site's appearance to one that didn't mimic ours so exactly. He did, and posted a big complaint about it. From then on, he kept his site looking at least a little differnt from ours and we ignored him. It's been years since I've visited it, but I'll bet it's still there, and my former employers still don't care.
  • Not that... (Score:5, Insightful)

    by xstonedogx (814876) <xstonedogx@gmail.com> on Wednesday March 09, 2005 @07:13PM (#11895238)
    ...we were expected to be suprised, but it's not suprising.

    Just an example from the Paypal part of the report:

    Company Says: "We believe that people have a right to express their opinion. PayPal welcomes constructive criticism from members to help us continue to improve our service through our community discussion boards, chat rooms and Voices program. The problem with complaint sites is that the issues reported are sometimes out-of-date and have long since been resolved. Other times, customers may write complaints on the sites without trying to get their issues resolved through our customer service channels first. As a result, we can't confirm the accuracy of the information on these third-party sites. And we've found that they are not interested in providing a balanced view." (emphasis added)

    Why can't they confirm the accuracy of the information?

    Sure, they might not know if Customer Service Person A really hung up on a customer, but certainly they can look into some of these issues. Unless they're the one company in the world that doesn't monitor customer service calls. They have access to this information.

    Why do they expect the site to be fair and balanced? When I complain to a company, I'm not being fair and balanced. I'm advocating for myself against the company. Yes, I want to reach an equitable solution, but these sites have a lot of people who weren't able to reach that equitable solution.

    That's a problem for any company and you'd think they'd actually listen. (Yeah, I know.)

    I realize there's a lot of bull on those websites. But at the same time, there are also patterns of problems. No company is perfect, and here is a chance for those problems to get past the customer service filter (who are the problem a certain percentage of the time).

    What I don't get is why in the world any company wouldn't say something like "Yes, we're aware of those websites and in fact take their concerns into consideration", even if they don't really mean it. They just write those people off as "Never gonna be customers so skrew it: those people are stupid", but apparently don't realize that those people used to be customers, and other current customers will eventually leave them as well.
  • by Afrosheen (42464) on Wednesday March 09, 2005 @07:15PM (#11895259)
    They bag on the sites for using poor grammar and yet, first paragraph in, we get this little gem:

    "But while your average disgruntled consumer simply vents their bile by bellowing at a bewildered service rep, a few go farther. Much farther."

    Farther? Much farther? In my native language, we'd use further. Oh, and I speak English. You do have to appreciate the writer's use of syncopation though, bile bellowing and bewildered are nearly poetic in that sequence.
  • Who sucks? (Score:5, Informative)

    by Kadmos (793363) on Wednesday March 09, 2005 @08:12PM (#11895606)
    The other side of the story (which isn't to say companies don't suck):
    http://www.customerssuck.com/ [customerssuck.com]
  • kmfms (Score:3, Informative)

    by BinLadenMyHero (688544) <binladen@9hell[ ]rg ['s.o' in gap]> on Wednesday March 09, 2005 @09:05PM (#11895878) Journal
    My favourite hate site: KMFMS.com [kmfms.com].
    Author of a very good article "What's so bad about Microsoft", that is referenced in the Microsuck site.
  • by TheBracket (307388) on Wednesday March 09, 2005 @09:11PM (#11895912) Homepage
    A while ago, my employer had some real problems with CenturyTel, the only phone company in town. They messed up some (presumably virtual) paperwork and our DSL line went dead. Our first call resulted in a promise that as a business customer, we were a high priority - and it would be fixed soon. Our second call was greeted with "sorry, our engineers have gone home for the day, try tomorrow". Our third call resulted in "sorry, our engineers have all gone away to enjoy the holiday weekend, try again in 4 days!". Not acceptable!

    So, frustrated (and tired after switching everything over to our other DSL line), I posted a blog entry with the title "I hate CenturyTel" and a big explanation as to what went wrong. Monday morning, our DSL line was fixed. The engineers on the other end were VERY apologetic, but I just assumed that they were trying to make amends - when the next day we got a call in the office from an executive at CenturyTel who had Googled for "I hate CenturyTel", found my blog, and yelled at some people to get things fixed. He then called us to personally apologize, gave us a bunch of freebies to make amends, and chatted with my boss for over half an hour about how to avoid this problem ever recurring. I came in from a client, my boss said "we just got a call about your blog" - and I assumed I'd libelled someone, was in trouble, etc. He then said "make sure you politely insult everyone who screws us over, it did wonders this time!"

  • by xrayspx (13127) on Wednesday March 09, 2005 @09:28PM (#11895992) Homepage
    fuh2 [fuh2.com].

    It's not mysteriously dark, so that couldn't have been the other site.

  • by Zhe Mappel (607548) on Thursday March 10, 2005 @12:51AM (#11897154)
    Thanks for sneering at us little people again, Forbesy-Worbesy! Your contempt is always so gratifying. Next time one of our communities is wrecked by a Wal-Mart or we see our jobs outsourced to a sweatshop, we'll remember you and your flat-taxing ilk kindly!

    Now, if we can do anything more for-- What? You say we can? And all it will cost is our social security system?

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