VOIP to be Made Illegal in India 258
Krish writes "Providers like Skype, Yahoo, Net2phone, Dialpad, etc. will not be able to offer VOIP in India under the proposed govt. clampdown. BPOs and other call centers will face the axe if they use any of the VOIP services provided by the above companies. It is not clear if this clampdown will affect regular home users."
In classic Slashdot form... (Score:1, Interesting)
It's not the phone company (Score:4, Interesting)
Re:Network neutrality (Score:4, Interesting)
That is what is making the Indian government pissed. They are not trying to restrict VOIP for the hell of it. They just want what any government wants- to regulate it and tax it, and if they can't, to make it illegal and then extract fines from it.
Sorry, I'm confused. (Score:1, Interesting)
Not that I've read TFA, but what's "licensed" VOIP?
I don't think any VOIP I've used has ever been "licensed" by anyone.
Re:Just one more effort (Score:3, Interesting)
It's a standard, relatively sane, completely understandable move. Hell, I'm 90% sure the FCC has already done this.
Now, there are a lot of reasons why it's not a good thing. But that doesn't detract from any of the above.
Re:Network neutrality (Score:3, Interesting)
ZOMG! People exchanging ideas! This is bad, they may get smart and overthrow our corrupt government!
VOIP in india (Score:1, Interesting)
Re:In classic Slashdot form... (Score:3, Interesting)
That's why the british law is on the books- to prevent people from using systems exactly like this. Let's say you're charged with murder, but the evidence is locked up in this cryptostream. You can provide the keys, and have the government jail you for murder, or you can not provide the keys, the government, having no evidence, will drop the murder charge, and slam you with thirty years in prison for impropper use of crypto. You're punished the same either way.
Re:Funny as hell (Score:2, Interesting)
Re:Slashdot mantra (Score:2, Interesting)
Disclaimer: I'm not Indian, but I do live in India. I've run software projects and managed dev teams on most continents, and the team I run here is
I really think that only by spending a few years away from your home country can you begin to gain some kind of perspective about how countries, people & world-views really compare.
The rubbish I read on Slashdot about India and the Indians is the kind of thing I'd expect to see in the Daily Mail.
Re:Oh the irony... (Score:4, Interesting)
Ask yourself honestly: will you make any purchase decision based on whether the call centers are in India or in the US? How many times does it come up in your head when you are picking a VOIP carrier? Shopping for a digital camera? Deciding between a Amex or a Visa card?
Now ask yourself the next question: will you make any purchase decision based on the price? If one VOIP costs $19.99/month and has call centers in India, and another costs $39.99/month and employs only American citizen call agents, which one will you choose?
To businesses, call centers are "cost centers", and accordingly should be as cheap as possible. If they can make the same amount of money with cheaper call centers, they will. If customers don't care, they won't care.
Re:In classic Slashdot form... (Score:3, Interesting)
Just in case anyone doubts the truth of this, Kay Skelton is locked away as I post on a contempt of court charge. Six weeks so far, and will probably be spending Christmas in a cell.
jfgi. [google.com]
Wish we could get some of that in the SCO lawsuit..
Re:Oh the irony... (Score:5, Interesting)
1. The law has been in force for a very long time. Ask anyone who has actually done a proper costing and the legal aspects of outsourcing to India and they will tell you this.
2. The law as such dissallows you to interface into a PBX or anything else which is also connected to the local network over there. In fact as far as the letter of law is concerned this is not that much different from telco regulations in many places around the world.
3. The law does not dissallow you to host as many VOIP phones there as you like provided that they are off your own PBX located outside India and do not interface into the local phone network by any means. So a call center whose guts are located offshore is still fully legal. On(Indian)shore is very murky and it is not something call center outsourcers care about. After all the call center chickens working 10.5 hour shifts are usually not allowed local calls anyway.
4. As far as Yahoo, Dialpad, etc are concerned they are simply required to be registered under the Indian telecoms regs to offer service. This for all practical purposes means that they or their subsidiaries will have to go under majority Indian ownerships. So much for WTO here (actually dunno if they are a member). In fact it is about time someone beat up India in terms of trade treaties and obligations on this.
So overall, this law does not change anything as far as call centers are concerned. The Idian government is not mad to kill their primary GDP source. All it does is to ensure that the near-monopoly of Idian companies on the Idian telecoms market is retained for times to come.
Voice over Frame Relay (Score:4, Interesting)
I in fact know a call center that specifically has the technology, to avoid the proposed Voice over IP law in Costa Rica. Usually law makers are shortsighted with technology, so there is always a way around.
Re:Oh the irony... (Score:3, Interesting)
While there is some danger is using an Indian call center, it isn't as bad as people make it out to be. It is like out sourcing anywhere. There are some shitty operations that literally pull people off the street and have them babble in thickly Indian accented English that is utterly incomprehensible to your average American. There are also plenty of institution that use people who speak perfectly good English and can tone down their accent to be perfectly understandable to your average American.
I just had experience with just such a call center. I had to call the same damn company three times, and each time got an Indian call center. They were polite, well spoken, and while I could detect a slight accent, it was no harder to understand then if it had been an Alabama call center. Not withstanding the constant fuck-ups of the company unrelated to the call center, their service was fine.