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Communications IT

Striving to Keep Teleworkers Happy 146

coondoggie writes "Employees who work from home or in remote branch offices often feel disconnected from corporate life and worry they will be forgotten and bypassed for promotions. Managers and employees have to make a concerted effort to stay in touch, experts say. At IBM, Pelino and others set out to improve corporate culture. The company sparked new life into an old tradition: IBM Club, which brings together employees for intramural sports, picnics, movies and other types of social, cultural and recreational activities."
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Striving to Keep Teleworkers Happy

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  • by LeddRokkenstud ( 945664 ) on Wednesday December 13, 2006 @08:54PM (#17231272)
    But if a promotion didn't come, I wouldn't be upset. As a teleworker for a local staffing service, I save enough money on gas alone. I have the comfort of my own bathroom, the comfort of my own house, and the comfort of my World of Warcraft video game on my breaks. I really wouldn't trade that to have to travel to the office every day and interact with people, even if it means never getting promoted.
  • by Anonymous Coward on Wednesday December 13, 2006 @09:07PM (#17231388)
    Nice little spin there by IBM -- its been my experience that 40% of IBM's workforce is now in sales and / or on site constractors. I hardly call being put up in a hotel and working at a client site "telecommuting"
  • Spin (Score:5, Interesting)

    by Khel ( 34966 ) on Wednesday December 13, 2006 @09:08PM (#17231402)
    As someone that was an IBM employee and still knows people that work at IBM I can tell you that this is mostly spin. Moving people to work from home is all about the mighty dollar. IBM saves quite a bit in expenses by having people work from home. Also, IBM doesn't really care that much about it's U.S. workforce as it is primarily interested in moving jobs to India. The last announced goal for the workforce in India is 40,000 employees. Little hiring is being done at all in the U.S. by IBM while attrition continually reduces the U.S. numbers.
  • by rHBa ( 976986 ) on Wednesday December 13, 2006 @09:08PM (#17231404)
    Employees who work from home or in remote branch offices often feel disconnected from corporate life

    That's exactly why I freelance instead of work for a corporation.

    I live in the mountains and can go skiing, paragliding, mountain biking, climbing etc whenever the weather permits and fit my work (about two days a week is enough to pay the rent/bar tab) around my play. Sure, I don't have a lot of money but if I worked full time in London I'd spend it all on going to the mountains on holidays.
  • I have the answer (Score:5, Interesting)

    by Lumpy ( 12016 ) on Wednesday December 13, 2006 @09:38PM (#17231658) Homepage
    Beat the shit out of the managers that make teleworkers have to justify that we are really doing our jobs away from the office.

    It never fails, it seems every quarter some moron in Finance or some new manager in some department questions the value of teleworkers and other stupid comments or questions about the people they dont see daily.

    When you have to defend yourself in SPITE of your work quality and quantity on a regular basis it kind of makes us really pissy.

  • Re:Spin (Score:3, Interesting)

    by mabhatter654 ( 561290 ) on Wednesday December 13, 2006 @09:46PM (#17231706)
    The telecommuters are the ones with the most secure jobs... because IBM NEEDS them to be geographically close to the customers. It's the people that are doing all the leg work. Unfortunately that would be really bad SO disconnected. I'm not a people person, but when I'm left completely alone and ignored even by the boss, my disposition goes downhill fast... the kind of slide maxed out on Prozac can stop... It's the main thing that's kept me from traveling jobs even though I'd be REALLY good at it.
  • Re:Don't worry. (Score:5, Interesting)

    by gmack ( 197796 ) <gmack@@@innerfire...net> on Wednesday December 13, 2006 @10:04PM (#17231822) Homepage Journal

    As bad as it sounds, promotions typically come to those who are willing to drop everything for their employer.

    I can tell you that statement is actually quite often crap. Working extra hours and dropping all sense of personal life for your employer is like putting a giant sign on your forehead that says DOORMAT. Why should they promote you and pay you more when they can pay you exactly what your getting now for the same price?. Aside from that it shows you have no backbone and therefore no leadership abilities. If you can't stand up for yourself now how will you stand up to people under you?

    This is a lesson I learned the hard way. I used to spend all my free time at work and put in whatever hours the boss asked for. Now I find I get taken much more seriously now that I have learned to stand up for myself.

  • by jomama717 ( 779243 ) <jomama717@gmail.com> on Wednesday December 13, 2006 @10:17PM (#17231912) Journal
    I work full time from home in a senior development position and can relate very much to the disconnected feeling that is discussed in the article, but the solutions that are discussed are addressing the wrong problem in my opinion. The problem is communication but it is professional communication, not social communication that is often lacking.

    We have found that short and sweet daily "stand-up" meetings in the morning with only the immediate team members (others of whom work from home as well) are far more helpful than weekly or monthly all-staffs or get togethers. In my experience it is rare that more than 2-3 people actually speak on an all-staff conference call of more than 10 people - how can that help improve communication? Get togethers at a restaurant or park, what have you, are fun and allow for familiarization but they are outside of work and do nothing to improve the day to day communication of the issues at hand.

    We have also found webcams to be unhelpful, the concensus being that without eye contact it's just TV. Screen sharing tools like VNC or webex paired with a speaker phone are far more effective when extended collaboration has to happen, while IM takes care of the rest.

    As far as the promotions go if the team you're on isn't communicating professionally and producing crap code you have no chance of getting promoted - no matter how many funny jokes you tell at the IBM "Lunch 'n Bowl" :)
  • Purest of spin (Score:2, Interesting)

    by lufub ( 1039644 ) on Wednesday December 13, 2006 @10:25PM (#17231988)
    Whoever it was that said this was spin was completely accurate. I work in Pelino's old region-- and have been a telecommuter 15 years-- and he was gone before anyone tried to breath life back into the IBM Club. 'Back in the day' it was ok because, having worked in the office, you knew all the folks who showed up at the events. Now with "professional hires" and the for-hire talent coming in and out you can go to these things and not know a soul there. So, most of us don't go anymore. Pelino himself, when he was 'spearheading' this initiative was a complete cipher. He had some big time title and reported into HQ, but he had zero local responsibilities. However long he was in the region, I layed eyes on the guy one time. He was a big difference maker. Not. In fact, one of IBM's biggest problems in terms of morale is the pathetic notion that this sort of pointless garbage raises anyone's spirits. I have reported to someone who lived within 200 miles of me exactly 17 months in the last 15 years. And having this odd idea that managers ought to manage-- which includes sampling activites and results, coaching and directing-- and since IBM managers haven't done any of that in at least 10 years, I'm constantly at odds with this stream of placeholders who've been signing my timecard. Sign me counting the days to retirement ...
  • Other way around (Score:5, Interesting)

    by fishbowl ( 7759 ) on Wednesday December 13, 2006 @11:26PM (#17232436)
    When I was 100% telecommute I was always terrified I would be promoted and given responsibilities that required me to travel, or else, forced to relocate to a main office.

  • Re:Don't worry. (Score:3, Interesting)

    by b0s0z0ku ( 752509 ) on Wednesday December 13, 2006 @11:57PM (#17232618)
    Get a decent paying job AWAY from the big cities where a house is sanely priced, cost of living is sane and you can live 15 minutes from work (GASP!) your life is better. FAR BETTER.. I'll take a $44,000 a year job in a small town over a $250,000 year job in the city any day.

    Housing is more expensive in the city. Then again, salaries are higher. And, yes, you can live 15 minutes away from work - if you're lucky, you won't even have to drive in. As far as the corporate ladder, there are plenty of opportunities with small companies in the cities and opportunities to start your own business. In fact, with a large density of potential clients in the area, finding clients seems to be easier than in BFE.

    -b.

  • Re:Don't worry. (Score:5, Interesting)

    by Zephyr14z ( 907494 ) on Thursday December 14, 2006 @12:00AM (#17232634)
    "Anyone that puts family or themselves first NEVER get promoted." I completely disagree. I have yet to give two shits about any company I've worked for, and usually get promoted pretty quickly. Office space has it right. Just a straight shooter with upper management written all over me, I guess. You're definitely right about good work having zero to do with promotions, though. Talking with your boss(es) instead of working is generally more to your advantage.
  • Re:Spin (Score:2, Interesting)

    by siegesama ( 450116 ) on Thursday December 14, 2006 @12:27AM (#17232780) Homepage

    Different kind of telecommuter here. In this case, we've just been moved from cubes back into our own homes. No traveling, no customers. Just doing the work that would normally be done from the cube farm. Almost all communication is via email and IM, with the occasional conference call thrown in.

    The team I've been working with lately is all based out of Poughkeepsie, and I live near RTP. A VPN connection is cheaper for my department than office rental, network port rental, and phone port rental, so it's encouraged

    Every now and then I wake up and feel very disoriented (like those old dreams of being late for school, not knowing about what your homework was, or what classes you need to be in), and will have a sort of panic attack, because I'll feel like I've just forgotten to go to work. That's a bizarre feeling to have, and it's hard to shake.

    Also, it's hard to separate where work stops and life begins. Especially if you spend a lot of time on the internet anyway. I'm always signed on to Sametime, 24/7, and check my work email as often as my regular email. I effectively live in my work now. That's got to be a great deal for IBM!

  • Re:Spin (Score:2, Interesting)

    by scromp ( 148280 ) on Thursday December 14, 2006 @01:17AM (#17233008)
    I also work from home most of the time. You would benefit, I think, by setting aside a "work area," and even "work computers." When 5pm (or whenever you like to quit) hits, leave that area and don't look back until the next day. I'm not saying you shouldn't goof off on the net while working, but don't goof off working after hours. It makes a world of difference.
  • by bmcent1 ( 598227 ) on Thursday December 14, 2006 @01:33AM (#17233062)
    Who mod'd this insightful?

    I've teleworked over 5 years and received good raises every year. Telework had no impact, positive or negative, on promotions. They were based on performance, and keeping the customer happy. I was actually more organized working offsite, because 1) I could work without interuption and 2) I knew I had something to prove and that was fine with me, they granted a great perk and I stepped it up in return.

    Getting paid is all about being valuable (and making sure your value is known.) It has nothing to do with keeping a seat warm in the office. I'd telework at my next job too, in fact I probably won't take a job that doesn't offer it as a perk.

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