Vonage Allowed to Sign New Customers

terrymr writes "The Court of Appeals for the federal circuit has stayed the injunction against Vonage pending their appeal." The appeals judge agreed with Vonage's argument that the amount of consumer churn that Vonage or any telco suffers from would surely mean disaster for their bottom line, were they denied an influx of new customers.

this wouldn't be a problem for them

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The appeals judge agreed with Vonage's argument that the amount of consumer churn that Vonage or any telco suffers from would surely mean disaster for their bottom line, were they denied an influx of new customers.

... if they offered good enough service to actually have some customer loyalty and not spend all their days chasing around the customers from provider to provider, looking for someone that won't give them the shaft. If you have that much turnover with your customers that you are slamming them with like $350 "early termination fees" just to hang onto them, maybe it's time to review your customer satisfaction levels? Use good customer service and a quality product to keep your customers? What a novel concept!

They should have not gotten the stay. It would have been a good lesson for them to actually do something to keep their customers, besides raping their phonebill if they leave. If I were the judge I would have said OK you can sign on new customers again, but for now we are capping your early termination fee at $20. That wouldn't put them out of business but would make them clean up their act, and isn't that what the judge is supposed to be making happen?