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ISPs Hate P2P Video On-Demand Services 231

Scrumptious writes "CNET is running an article that highlights the problems associated with video on-demand services that rely on P2P technology to distribute content. The article points out that ISPs who throttle traffic on current generation broadband, and negate network neutrality by using packet shaping technology, are hindering any possible adoption of the services offered nervously by content companies. Many broadband consumers are unaware of how hindered a service they may receive because of the horrendous constraints enforced by telephone network operators. This was a topic widely covered in 2006 in the US, but is now practiced as a common method within the United Kingdom."
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ISPs Hate P2P Video On-Demand Services

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  • by RichMan ( 8097 ) on Tuesday May 22, 2007 @11:13AM (#19221927)
    Face it ISPs have oversold their bandwidth. Basing their capacity on bursty web page loads by subscribers. Real use of bandwidth is not in the ISP's business model.

    You can't really blame the ISP's as providing full bandwidth to all would be overly costly and ridiculous given the original traffic patterns but they are going to have to adapt to the new data patterns of their subscribers or lose to those who will provide it.
  • by smilindog2000 ( 907665 ) <bill@billrocks.org> on Tuesday May 22, 2007 @11:13AM (#19221929) Homepage
    Of course, it depends on your definition, but the best definition for "network neutrality", for which we should all push, is simple:

            ISP's will not discriminate against packets based on their origin.

    ISPs need to do traffic shaping to remain competitive. Let's not try and take away any truly valuable tools from them in our fight to keep the Internet free.
  • Really? (Score:5, Insightful)

    by CastrTroy ( 595695 ) on Tuesday May 22, 2007 @11:18AM (#19221987)
    I'm not at all surprised by this. The majority of ISPs would love to sell $50 a month internet service to everyone and tell them it's a 5 MBit connection with a 100 GB traffic cap and have them only use it for eMail and browsing sites that contain mostly text. However, I think that things are going to have to change in the future. With all the high bandwidth content being offered online, they are going to have to accept that some people are going to be using a lot of traffic. And they should start charging what they think is fair and stop complaining that people are using their allotted bandwidth.
  • by Jtheletter ( 686279 ) on Tuesday May 22, 2007 @11:18AM (#19221991)
    The ISPs have largely brought this problem on themselves. If only they actually provided the service that they claim to provide then this wouldn't be an issue. Instead of upgrading networks to fiber (for which telcos have received *many* billions-with-a-B of US taxpayer funds to do, and largely haven't) and other infrastructure improvements they have dragged their feet, taken profit when they should have rolled money back into upgrades, and basically lied the whole time about what the service is really capable of. The fact that in the background the infrastructure can't actually handle every subscriber using the pipes to the amount advertised is not the fault of consumers expecting too much, it's wholesale bait and switch!

    Look, if you sell someone a car and tell them it gets 1000 mpg, but in reality this is only achievable when the car is pushed, don't be surprised when they call you out for fraud when it doesn't perform as advertised.

    In my opinion these state-sanction monopolies need to be checked hard, and held accountable for every single dollar given them for fiber upgrades that have never materialized despite huge budget and schedule overruns.
  • multicast (Score:3, Insightful)

    by 4play ( 720611 ) on Tuesday May 22, 2007 @11:19AM (#19222013)
    why not just make a few deals with some isp's like the bbc did http://support.bbc.co.uk/multicast/ [bbc.co.uk] the video quality was pretty high and it didnt stop and start like other live streaming p2p services i have tried.
  • by the_womble ( 580291 ) on Tuesday May 22, 2007 @11:21AM (#19222039) Homepage Journal
    They could be honest about and tell customers that they throttle traffic.

    They could also charge for transfer used above an allowance (as most hosting companies do).

    No, they want to carry on pretending that they are providing a service that they are actually not providing so that all the suckers (also called customers) will be willing to pay for higher bandwidth. If they realised that supposedly higher bandwidth services would just improve page download times a little bit, most people would be quite happy with sticking to the cheapest 1mbps ADSL they can get.
  • by norminator ( 784674 ) on Tuesday May 22, 2007 @11:21AM (#19222043)
    I was going to post the same thing. They're not giving preferential treatment to some P2P video apps or companies (or to their own P2P video services), they're degrading the service for that entire type of traffic. I think certain types of traffic should be given more or less preference, because I need my VoIP calls to stay connected, and have a reasonable level of sound quality, and I think that is important enough that it can take a few extra seconds for someone to download their videos.

    I have to say, I really don't care for the attempt in the summary to rally the Slashdot troops around the call of Net Neutrality, when NN really doesn't have anything to do with it.
  • by Retired Replicant ( 668463 ) on Tuesday May 22, 2007 @11:28AM (#19222167)
    I agree in principle with the concept of network neutrality, but I agree that ISPs still should be able to prioritize by TYPE of packet in order to enhance quality of service. What I mean is that in terms of priority packets should be ordered something like:
    1. Packets involved in real-time emergency-service communication
    2. Packets involved in general real-time communication
    3. Packets involved in streaming media
    4. Packets involved in general file downloading/transfer (e.g. loading web pages)
    5. Packets involved in non-real-time communication (e.g. email, voicemail, videomail, etc.)
  • ISPs vs Consumers (Score:4, Insightful)

    by Doc Ruby ( 173196 ) on Tuesday May 22, 2007 @11:30AM (#19222187) Homepage Journal
    ISPs hate video on demand because it fills the pipes we bought, so they finally have to deliver the bandwidth guarantees they sold us.

    They've been collecting extra money for years by selling us bandwidth we haven't used. They should use that as investment in more capacity to cover their obligations.

    This is just another whining ploy by ISPs to force Network Doublecharge, claiming "Qos" is necessary because increased capacity won't work.

    Just like in the 1990s the telcos tried to charge everyone extra for "data lines" and "data modems" because they were finally forced to deliver the local loop signal they sold, and were legally required to deliver for decades, but had cheaped out to make extra profit. And just like they whined that they couldn't deliver lots of DSL, or any other whining to protect their cartels from investing their perpetually record profits into delivering the product they're selling.

    They're lying again, even the little ones who just want to be in the club with Verizon and AT&T. They should get kicked in the ass again, just like before. Every time that boot flies at them we finally get some innovation and improvement, even though they don't get their guaranteed exorbidant profits.
  • by JohnnyComeLately ( 725958 ) on Tuesday May 22, 2007 @11:34AM (#19222263) Homepage Journal

    This $hit pisses me off. I went YEARS with no break in services (ok, except during very heavy rains when ALL of cable went out). So one day I decide to try out Limewire. Things are good for a few months. THEN! I start dropping connection all the time. I call their tech support and they SWEAR they don't traffic shape. "Your cable modem is 5 years old, it's time to buy another one", is what I'm told. Bull$hit. I couldn't go 2 DAYS without a dropout when I had Limewire and/or XBOX360 (playing on-line).

    I have since moved my gear and computer, and now, 3 months later, I am back to before where it never drops. The difference? No P2P. There's simply no other way to explain it.

    The only way I think I could prove it is if I could packet sniff on the outbound side of the cable modem. The activity light never stops, but I lose connection. Rebooting instantly gets connectivity back to the defauly gateway...the only educated guess I can provide is that they drop your IP off the leased list, and reconnecting renews your IP.

  • Re:No way (Score:2, Insightful)

    by Maxo-Texas ( 864189 ) on Tuesday May 22, 2007 @11:38AM (#19222333)
    I don't know why that two lane toll road built to support pickup trucks won't handle 18 wheelers with double load trailers. You promised me that I could take my produce to market on it from my farm. Sure, I had 30 acres back then but now I have 3,000 but you didn't specify reasonable limits because you thought I was going to be reasonable.

    Fact is- they make a profit or they go out of business. Either bandwidth gets cheaper or you will be paying more for service in the future as these bandwidth intensive applications come on line.
  • by TheCRAIGGERS ( 909877 ) on Tuesday May 22, 2007 @11:38AM (#19222351)
    Normally I'm all for competition, but last I knew most people don't have a choice when it comes to who they get broadband from. For example, I can choose between Comcast or dial-up.

    I don't see how being competitive has anything to do with it when, in most cases, there is no competition to compete against.
  • by Control Group ( 105494 ) * on Tuesday May 22, 2007 @11:40AM (#19222365) Homepage
    This is just reality biting ISPs on the ass.

    For years, they've been touting high speed connections, trying to upsell Joe Average to 3, 4, 5, 6 mbit service. They know full well that the vast majority of Joe Average's internet usage is viewing web sites, sending emails, and streaming porn ten minutes at a time. In other words, they're selling him 6 mbit service for images and text down, text and clicks up. They know Joe Average is only actually using his pipe for a few hours a day, when he's not at work and not asleep.

    Of course, they've succeeded in getting a lot of people to pay more money for more bandwidth that they don't actually use almost ever. Which, in a surprise to no one except the ISPs, means that new services are cropping up that actually use the bandwidth people have been sold.

    So now they don't like it. Whoops.

    It is to be hoped that enough people - enough Joes Average - want to use the new services like VOIP and "legitimate" P2P that the ISPs will actually face market consequences for overselling bandwidth, throttling upstream speeds, and shaping traffic to favor the stuff that's ISP-approved.

    A few geeks bitching about asynchronous connections and random throughput caps just doesn't make a dent in Charter's bottom line. A bunch of people being told that despite CBS' promises, they can't download Survivor 2718: Mariana Trench because their ISP won't let them may actually bring some pressure.

    Overselling is a great profit method right up until people start trying to use what they've bought. Ponzi schemes are always terrific moneymakers until your suckers^W customers try to cash out.
  • by Control Group ( 105494 ) * on Tuesday May 22, 2007 @11:52AM (#19222539) Homepage
    Yes, it is.

    But it's not my problem, as a customer of my ISP. They've sold me 6mbps/1mbps service, with no caveats about where I'm getting data from or sending data to. In my case, I actually had to sign a contract to this effect.

    At that point, I frankly don't care what their costs are for providing me bandwidth. They should presumably have figured that out before selling it to me at the price I'm paying.

    Note that I'm not anti-corporation, nor do I feel they shouldn't be making money, nor do I feel ripped off if they've got record profits every year: I agreed to pay what I agreed to pay because it was worth it to me. But, by the same token, they agreed to provide what they agreed to provide because it was worth it to them. I am expected to hold up my end of the deal by paying my bill every month, they're expected to hold up theirs by providing the promised service.
  • by garcia ( 6573 ) on Tuesday May 22, 2007 @12:01PM (#19222675)
    I think certain types of traffic should be given more or less preference, because I need my VoIP calls to stay connected, and have a reasonable level of sound quality, and I think that is important enough that it can take a few extra seconds for someone to download their videos.

    How cute for you but I think that VoIP traffic is completely unnecessary. I already pay for a land line phone as required by my DSL. However, I don't like to pay for videos and I think that your VoIP calls should be able to take a backseat to my 4mbit download of porn from http://empornium.us/ [empornium.us]

    See how that works?

    ISPs shouldn't oversell their bandwidth (mine doesn't seem to as I get exactly what they advertise) and it's THEIR fucking problem when people start using the bandwidth for more than e-mail, CNN, and the occasional 1.5MB download from CNET.
  • by Anonymous Coward on Tuesday May 22, 2007 @12:02PM (#19222691)
    Bullshit. What if a ISP prioritizes email (because they think It is VERY IMPORTANT) but I myself use... UDP packets for transferring my VERY VERY IMPORTANT DATA to my webserver? Do I get buried because I don't use a years old protocol?

    Both source discrimination and type discrimination are that: DISCRIMINATION. They have been discriminating by another factor for years (direction: upload/download) and it's NASTY that I can't upload my web site under reasonable time.
  • by MarsBar ( 6605 ) <geoff@@@geoff...dj> on Tuesday May 22, 2007 @12:24PM (#19223027) Homepage

    Most users don't need the kind of service which slashdot users expect. If users are prepared to pay more, there are options for them - AAISP [aaisp.net.uk] is one example. However the vast majority don't want to pay more than around £15-£25 ($30-$50) per month which (given the margins involved - BT take £8 per line and then wholesale bandwidth at what works out at around £.90 per GB IIRC) simply doesn't allow the ISPs to provide a decent amount of bandwidth.

    When it comes down to it, they'd rather have 150,000 customers paying £15 and using 500MB per month than 10,000 customers paying £30 and complaining that they get shaped at 30GB.

  • by zCyl ( 14362 ) on Tuesday May 22, 2007 @12:29PM (#19223137)

    Frankly I've never understood why in the US all the ISPs only give "unlimited download" accounts.

    Because people don't like surprises on their bill, don't want to estimate how much they've used, don't want to be calculating the cost of everything they want to do, and don't like to screw around with a complicated connection when simpler ones are available.
  • Re:No way (Score:2, Insightful)

    by VWJedi ( 972839 ) on Tuesday May 22, 2007 @12:45PM (#19223353)

    customers trying to get what they're paying for

    I think you mean "customers trying to get what they think they are paying for". I agree that this is mainly the ISP's fault for making misleading claims, but a wise customer will realize there is a difference between guaranteed service and "best effort" service. Guaranteed service costs more.

  • by VWJedi ( 972839 ) on Tuesday May 22, 2007 @01:14PM (#19223747)

    The fact that in the background the infrastructure can't actually handle every subscriber using the pipes to the amount advertised is not the fault of consumers expecting too much, it's wholesale bait and switch!

    When the advertisment says "Up To 5 Mbps" and you get 2 Mbps, they are providing what is advertised. In reality, they are guaranteeing you won't get more than 5 Mbps. They count on the fact that consumers either ignore the "Up To" or read it to mean "very close to". It is certainly misleading, but not misleading enough to be illegal.

    Look, if you sell someone a car and tell them it gets 1000 mpg, but in reality this is only achievable when the car is pushed, don't be surprised when they call you out for fraud when it doesn't perform as advertised.

    The problem with your car analogy is that fuel economy is measured / estimated by the EPA. In your scenario either the EPA reported a wrong number (and you "innocently" reported what you thought was accurate information), or you misreported the EPA's information (which is a subtly different kind of fraud).

    But along that line of thought... Perhaps broadband needs regulations to ensure that providers supply realistic numbers or make some minimum guarantee. If my mortgage company is required to tell me the "worst case" of how much I will be paying over the next 30 years, why shouldn't my ISP be required to tell me that "due to limited capacity, your 'Up To 5 Mbps' service may provide only 500 kbps at times." Or maybe there should be a law that says they may not advertise an "Up to X Mbps" connection unless they are willing to guarantee at least a tenth of that speed 99% of the time.

  • by Anonymous Coward on Tuesday May 22, 2007 @01:55PM (#19224425)
    Big numbers sell. Anything big sells! A tiny 10 megapixels cameras that takes shitty pictures will sell faster than a 4 megapixels camera that takes great ones. People prefer big plates of bad food over smaller portions of great food. That's how it is anyway in North America.

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