Yahoo Edges out Google in Customer Satisfaction

athloi writes "The University of Michigan's American Consumer Satisfaction Index shows some significant shifts this year in consumer satisfaction among several major online players: Google, Yahoo, Ask, and AOL. For one, Google no longer holds first place. 'The ACSI report notes that Yahoo's jump into first place was a 4 percent increase over its score from last year, while Google saw a 4 percent decrease during the same time period. ACSI says that to the untrained eye, Google's home page today looks almost identical to the way it looked years ago. This is where Google's simplicity is apparently hurting it in the long-term, as new users just aren't seeing Google's new offerings--such as increased storage options, additions to Google Maps, and tweaks to Google Image Search--right in front of their faces like they do with other sites.'"

Good ping times

[suso]

Yeah, I have no gripes with Yahoo, they always return my ping requests within milliseconds.

Yahoo! - it's the new AOL.

[seanadams.com]

Who exactly takes these surveys? Isn't it largely midwestern housewives who have time to answer the phone during the day, and are happy just to have someone to talk to?

Re:Yahoo! - it's the new AOL.

[Sciros]

Hey, who are you calling largely?!

It's true we just sit around the house, and I mean literally *around the house,* and have no-one to talk to, but that doesn't give you the right to make fun of our weight!

(Ok I had 1 hour of sleep and I don't know how many coffees. Please excuse!)

Re:Yahoo! - it's the new AOL.

[JesseL]

There will always be money to be made in catering to morons, but it's not really something we all need to aspire to.

Re:Good ping times

[Anonymous Coward]

Yes you are right. I did my own study on this, and here are my results:

Pinging www.yahoo-ht3.akadns.net [209.131.36.158] with 32 bytes of data:

Reply from 209.131.36.158: bytes=32 time=5ms TTL=50
Reply from 209.131.36.158: bytes=32 time=4ms TTL=51
Reply from 209.131.36.158: bytes=32 time=5ms TTL=50
Reply from 209.131.36.158: bytes=32 time=5ms TTL=51

Ping statistics for 209.131.36.158:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
        Minimum = 4ms, Maximum = 5ms, Average = 4ms

--------------------

Pinging www.l.google.com [74.125.19.103] with 32 bytes of data:

Reply from 74.125.19.103: bytes=32 time=6ms TTL=238
Reply from 74.125.19.103: bytes=32 time=6ms TTL=238
Reply from 74.125.19.103: bytes=32 time=6ms TTL=238
Reply from 74.125.19.103: bytes=32 time=6ms TTL=238

Ping statistics for 74.125.19.103:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
        Minimum = 6ms, Maximum = 6ms, Average = 6ms

As the above scientific study shows, Yahoo wins hands down by a margin of 1.25ms!

Re:Spot on

[fm6]

If you learned to use the shift key, your resume would probably come across better.

Re:Spot on

[Anonymous Coward]

No upper case is just one of many issues (long convoluted sentences, weird logic...) that make me disinclined to have a conversation with you.

that's fine by me you're a tard anyway the worst kind, that don't know they're a tard they think their smart.