kdawson from the gravel-in-ya-guts-and-the-spit-in-ya-eye dept.
mikek2 writes "When retired Philadelphia-area doctor and Vietnam veteran Dr. Herman I. Libshitz went to upgrade his dial-up connection to Verizon DSL, he was informed they wouldn't complete the order because his last name contained an expletive. Repeated calls to several levels of management at Verizon failed to resolve the problem, with several managers suggesting he change his last name. It all worked out in the end, after the Philadelphia Enquirer intervened."
If it happens once, it's a bug. If it happens twice, it's a feature.
If it happens more than twice, it's a design philosophy.