eBay Denies New Design Is Broken, Blames Users

krick-zero writes "eBay recently rolled out a new page design. Many eBay sellers are reporting issues with missing description text, resulting in lost sales. Buyers are reporting the same intermittent issue, on multiple platforms, with multiple browsers. After complaining to eBay customer service, one user got this response: 'I have reviewed several of your listings using my computer and had several of my coworkers view your listings as well and we are seeing the complete listings. Many times when buyers are not able to see the whole description or just bits and pieces it is due to browser issues they are having. A lot of times if they simply clear out their cache and cookies or change browsers (i.e. change from Internet explorer to Firefox or vice versa) they no longer have this problem.'"

Sounds familiar

[SilverHatHacker]

Javascript causes a new interface to act up, be unreliable and unpredictable on all browsers across all platforms? Now where have I heard that before?
;)

Re:broken by design

[unlametheweak]

broken by design

No, people need to adapt to the technology. As technology gets better and smarter, people need to change their way of thinking and become better and smarter themselves in order to use this much more complicated technology. The Chinese had the write philosophy by sculpting the foot [wikipedia.org] to fit the shoe.

Don't argue with customer service. There's a saying in the industry; "Customer service is always right". Don't argue with the people who are paid to help you. Listen to your superiors and clear your cache instead of complaining, because complainers generally tend to get hung-up on and ignored.

This can't be ebay's falt....

[McFortner]

Their new layout has a 100% feedback and hundreds of people have it as "A++++++++++++++!!!"

Re:Sorry, this is eBay's fault.

[Shikaku]

<META HTTP-EQUIV="expires" CONTENT="Wed, 19 Feb 2003 08:00:00 GMT"> <!-- or any other day in the past, place in all your pages-->

Hey Ebay, I just fixed the cache clearing problem, can I get paid now?

Re:Lack of standards.

[Strider-]

<sarcasm>The great thing about standards is that there are so many to choose from.</sarcasm>

Re:Lack of standards.

[MaskedSlacker]

I only use one kind of hammer: sledge.

Of course, I never build anything either. I just like breaking stuff.

Re:Always the same story

[icebike]

> What's a power seller?

Someone living in his mom's basement selling stuff he's never seen, and doesn't even own yet.

Re:Lack of standards.

[Ira Sponsible]

That's why I make my own hammers. My favorite is the 1.00 lb tungsten-steel head hammer with stainless steel shaft wrapped in a nice rubber grip. It's small but the extra weight is great for good driving force in smaller spaces and precision work. But I actually use my stainless/brass mini-sledge more often (it's not much larger overall than the tungsten one but it's a lot heavier), it's great for really putting some hurt on a stubborn part. And no discussion of hammers would be complete without repeating the old saw that when your only tool is a hammer everything looks like the back of someone's head.

Re:CraigsList Keeps It Simple. Shame Slashdot Does

[dangitman]

I've never had a problem loading the site or having it work incorrectly,

Most of use don't have a problem getting slashdot to work incorrectly, it's true. However, having it work correctly would be more desirable.

Re:Sorry, this is eBay's fault.

[commodoresloat]

yeah. and then give him the HTML pedant award.

Re:Sorry, this is eBay's fault.

[TheThiefMaster]

HTTP in fact.