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Salon.com Editor Looks Back At Paywalls 246

Techdirt pointed out an interesting retrospective by Scott Rosenberg, former managing editor of Salon.com, about their experiments with paywalls and how repercussions can last a lot longer than some might expect. "More important, by this point the public was, understandably, thoroughly confused about how to get to read Salon content. It took many years for our traffic to begin to grow again. Paywalls are psychological as much as navigational, and it's a lot easier to put them up than to take them down. Once web users get it in their head that your site is 'closed' to them, if you ever change your mind and want them to come back, it's extremely difficult to get that word out."
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Salon.com Editor Looks Back At Paywalls

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  • by Bieeanda ( 961632 ) on Friday December 04, 2009 @04:36PM (#30328464)
    I wouldn't know, because after dealing with the fucking thing several times I just gave up on the goddamn site. Seriously-- when they started gating their bloody comics section, and the second half of already pretty poor articles vanished behind 'day passes' and interstitial video ads, my interest in dealing with them as a site vanished.
  • I didn't even know.. (Score:3, Interesting)

    by Sloppy ( 14984 ) on Friday December 04, 2009 @04:56PM (#30328736) Homepage Journal

    ..that Salon had come back. When I see 'em in the status bar, I don't bother clicking because I assume the article isn't really there.

    And that's kind of interesting. Their name got known. That's half the battle. Too bad they got known in a bad way.

    BTW, you know who actually got me to pay? Phoronix.

  • by cowtamer ( 311087 ) on Friday December 04, 2009 @05:08PM (#30328882) Journal

    As much as I don't like it as a user, I believe the "paywall" approach would work if there was one dominant way to pay for a "pass" (or a micropayment account) that would unlock millions of sites.

    I have no interest in paying for a Salon (or a Slashdot) subscription, but I could see myself paying $7/month to "Google Paywall" if it unlocked millions of sites for me.

    Of course, it is IMPOSSIBLE for anyone to compete with the psychology of "free", and I would hate the privacy implications of having to identify myself to every site I visit, even if it were trivially cheap...

  • They opened up? (Score:3, Interesting)

    by Perp Atuitie ( 919967 ) on Friday December 04, 2009 @05:09PM (#30328898)
    I used to go there all the time. Assumed there was still a paywall or equivalent. The psychological thing is interesting -- even if it's perfectly open now I'd have to overcome some kind of habitual negative association to start again. The other thing, of course, is that everybody that didn't want to pay found good-enough alternatives in the meantime and don't necessarily want to put another name on their dance card. Rosenberg has the psychology exactly right.
  • Re:They opened up? (Score:2, Interesting)

    by AkiraRoberts ( 1097025 ) on Friday December 04, 2009 @05:17PM (#30329022) Homepage
    Similar experience for me. Used to read them all the time. When they went pay, I stuck with it for a bit, using that kind of confusing advertising funded day pass thing. Then I just sort of stopped. Back around the election I started checking them out again, and was surprised to find them totally open. But, even with the openness, and even knowing that they actually have some fairly good articles, I'd gotten into a routine of only really checking a few key news-type sites. Salon wasn't in that routine, so I have to make an effort to remember to look at it. Says more about my own laziness, I suppose, but I doubt I'm the only one.
  • Re:salon.com? (Score:1, Interesting)

    by Anonymous Coward on Friday December 04, 2009 @05:21PM (#30329082)

    It is one of the more famous and influential online journals. It would be pretty difficult to have not heard of it, unless you just play video games and don't actually read anything intelligent online.

    Unless, of course, you came of age after the paywall had gone up.

    (I was a reader during their pre-IPO phase. At least the founders got something out of it -- at the time, it was an experiment worth running, even though we now know the paywall to be a broken business model. I, too, had forgotten they'd existed some time after the delisting, and was surprised to see the site was still up.)

    Salon fell into the Web 1.0 trap that Gawker Media's falling in2.0 today. Used to browse 'em daily, then they made the comments require Javascript to be visible, and I grumbled, but kept showing up, then they made it so that multiple mouse clicks were required to view more than a handful of comments on a page, plus another mouse click for "show me comments from all registered users, not just the ones blessed by the site's owners", and finally I just gave up on 'em. *sigh*. I still miss Jalopnik...

  • by TubeSteak ( 669689 ) on Friday December 04, 2009 @05:28PM (#30329184) Journal

    The link for the daypass cookie was easily found for anyone who cared to look
    http://www.google.com/search?q=salon+cookie756 [google.com]

  • by Anonymous Coward on Friday December 04, 2009 @05:36PM (#30329282)

    I simply can't believe that $31.50 is the sane, profit-optimizing price for a single academic paper from 1979 -- especially not when it's electronic, so the marginal cost of distribution per copy is essentially zero

    You think you've got troubles... try finding service manuals for A/V equipment. I'm not doing this professionally; I'm just trying to keep useful gear out of the landfill (and in my living room :)

    90% of the links are robot-generated spam pages. 10% of the links are pirated versions of the service manuals... behind paywalls, and the prices vary from $10 to $50 for the pirated copies. Most manufacturers are beginning to make the content available, but their prices aren't much better (yes, the legit prices are usually around $30ish) than those of the pirates.

    And then you've got middlemen like scribd -- which is sometimes where the service-manual hosting sites store "their" content. Great, here's a 100-page manual that explains everything I need to know to revive this dumpster-dived flat-screen! But it's not in PDF, it's in Flash. And the "print" button works just fine, but if your print spooler isn't done in 60 seconds, that's all you get. (Seriously -- a 100-page manual, 15 pages of which would print-to-PDF on a slow machine, and 80 of which would print-to-PDF on a faster machine. The only common ground was that there was a 60-second timeout [blogspot.com] in the Flash, which was so rifuckulous that I didn't believe it until I googled it and found that link. Scribd isn't even in the business of charging for content -- all their content is user-uploaded. The YouTube analogy would be that you can watch any video you want, as long as you consume fewer than 10 CPU-seconds of system time to render it. WTF?)

  • by megamerican ( 1073936 ) on Friday December 04, 2009 @05:36PM (#30329288)

    If you can get past the left-right paradigm then you'd see that MSNBC and CNN are on just as bad as Fox.

    As for Wikipedia I've seen a peer-reviewed scientific article deleted from an article because it gave "undue weight" to a "fringe theory."

    The Franklin Scandal, according to wikipedia was a "hoax" because one state senator called it a hoax. I was banned from wikipedia for simply pointing out that the person pursuing the case was also a state senator and thus changed it to "controversy."

  • by Lemmy Caution ( 8378 ) on Friday December 04, 2009 @05:36PM (#30329290) Homepage

    Part of the problem was also part of Salon's strength: they were started and run by writers. Old-school, ink-and-paper writers.

    And their writing was and is very good, some of the best online. They raised the bar on the quality of online writing in the late 90's. I still regularly read some of their columnists (especially Glenn Greenwald, and their film reviews are among the best anywhere.) The intersection of the literati who would follow Salon and the tech-geeks who populate Slashdot is pretty small, so I don't expect this to resonate with many of them. They haven't fallen off the web; they've largely recovered from the hemorrhaging of readers from the paywall-period, but they won't get back the revenues they've lost in the meantime.

  • by MichaelSmith ( 789609 ) on Friday December 04, 2009 @05:44PM (#30329376) Homepage Journal

    And their writing was and is very good, some of the best online.

    I just went to their front page and I don't see it. They look pretty tabloid to me, with not much good writing to grab me.

    The intersection of the literati who would follow Salon and the tech-geeks who populate Slashdot is pretty small

    I suspect many of their natural readers are just now getting their very first home computer.

  • by plopez ( 54068 ) on Friday December 04, 2009 @05:45PM (#30329398) Journal

    Here's a freaky one.

    My boss buys a reference book, 200+ USD at Amazon. We both work at a research arm of a Uni. and I would like to learn some of the background information. I am a newbie to the field so I take it home. The next day a cow-orker wants it. Ooops! So I go home that night and log in to the Uni. library to see if I can at least find it via inter-library loan. Since I am taking classes I have a student ID so no problem on that front.

    It seems the local Uni. library has a copy but it is checked out. Since I am affiliated with the Uni. I can get an online copy of the book in pdf form.

    But wait! There's more! I can get an actual bound, printed, black and white version in my grubby hands for the princely sum of.... (wait for it)..... 24 USD.

    You heard that correctly my friend. Shipped in 5 days via US Snail Mail. for only 24 USD.

    I'm trying to work out how to tell him. I hope he kept his receipt.

    But please explain this to me.

  • by jdmonin ( 124516 ) on Friday December 04, 2009 @06:20PM (#30329828) Homepage

    My favorite weekly column, Ask the Pilot [salon.com] by Patrick Smith, is on Salon. I think a lot of us geeks would enjoy his anecdotes and perspective. I look forward to it each week, but I wouldn't have gone past a paywall for it.

  • by LihTox ( 754597 ) on Friday December 04, 2009 @06:43PM (#30330194)

    a single academic paper from 1979 -- especially not when it's electronic, so the marginal cost of distribution per copy is essentially zero.

    This probably isn't true in this case: unless they're popular, single academic papers from 1979 are likely to have few readers, and you might be the only person to pay the cost of translating said paper over to an electronic format. That wouldn't cost $32 to do, of course, but it's not as close to zero as the cost of a popular song or software package. I think your suggested $10 would be much more reasonable. The real reason for charging is to get university libraries to pay for the entire archive, but surely evne a $5 or $10 price point for older articles would be enough of a nuisance to convince libraries to buy archive access.

    A suggestion if it hasn't occurred to you (if you'll pardon my gall in offering advice to a complete stranger): you might be able to get electronic copies of papers through ILL via your community college library. If not, you might try to get an affiliation with that university down the road: that may give you online access to those journals through their library. If that university isn't game, perhaps an alma mater would be willing to extend affilation to you. I did this while unemployed and while teaching at a community college, and it was very useful.

  • Re:What? (Score:4, Interesting)

    by jc42 ( 318812 ) on Friday December 04, 2009 @06:53PM (#30330330) Homepage Journal

    Funny thing is that a couple of years ago, a friend sent me a link to a couple of their political comic pages, and I've been following a few of them since then, checking them once or twice a week to see if there's anything new. But it never occurred to me to try salon's news pages, because I thought they would just block me. Guess I didn't get the message that this had changed. Actually, I'm not sure I'd bother even now, because I've mostly been following links via google news, and I don't recall ever noticing a salon.com link there. Maybe I'm just not paying attention, or maybe just have a low page rank in google's database so their articles don't get listed. Or maybe salon doesn't publish articles about things that attract my attention.

    There are so many interesting news sources now that's it's hard to feel sorry (or at all) for a site that intentionally drives away their readers. (OTOH, if they're being blocked by ISPs or government filters, that tends to make them interesting and worth searching for. Sorta like how if you forbid a kid to look at something, it becomes fascinating. ;-)

  • Re:What? (Score:3, Interesting)

    by DoninIN ( 115418 ) <don.middendorf@gmail.com> on Friday December 04, 2009 @09:39PM (#30331788) Homepage
    M3 2

    I think it's hilarious how many /. readers have already chimed with the Salon isn't behind a paywall? I haven't read anything on there in years, I just forgot about it when they put up the annoying paywall. I might be willing to pay to get quality content, but I'm just going to be annoyed if you post 1/3 of a story, and then cut me off and ask for money. Which is what I remember post paywall salon to be like, so I stopped going there, ever.

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