Microsoft eOpen Site Down For Nearly a Week 133
Posted
by
kdawson
from the service-available-but-not-to-you dept.
from the service-available-but-not-to-you dept.
mauriceh writes "Since Monday Dec. 7, the Microsoft eOpen license website has been mostly 'Down for Maintenance.' When we do not see this message, we still do not see most of the normal functionality. As this is Microsoft's main channel for managing and installing licenses for products such as Server, and for open license products for business, this makes the company effectively 'closed for business!' Attempts to connect to https://eopen.microsoft.com/ are redirected (after a bad certificate warning) to https://www.microsoft.com/licensing/servicecenter/sitemaintenance.html. For those who wish to activate Microsoft Business Solutions software need to obtain Software Registration keys, and these also can not be obtained, as the site http://www.microsoft.com/BusinessSolutions/MBSRegistration does not resolve; instead one gets a Microsoft Search page. Telephone calls to their support numbers for the licensing program yield either busy signals, or a message saying one should 'call back later.'"
New licensing portal (Score:5, Informative)
As a Microsoft reseller, we received notification on Tuesday Dec 8th that eOpen is supposed to be gone and replaced with:
www.microsoft.com/licensing/servicecenter/
Of course this new link doesn't work either, but at least we know that the eOpen portal itself not working is intentional.
Re:New licensing portal (Score:2, Informative)
same - I've known through the eOpen portal itself since November 1 that the site is no longer going to "exist" as of 8th Dec. So to all the MS bashers - the site going down has been public knowledge for well over a month.
The new one not working is a separate issue. GG failed migration.
eOpen was replaced on the 6th with VLSC (Score:5, Informative)
eOpen was closed on december 6th and replaced by VLSC (Volume Licensing Service Center) at the following link: https://www.microsoft.com/licensing/servicecenter/home.aspx [microsoft.com]
Morte info can be found at: http://www.microsoft.com/licensing/existing-customers/manage-my-agreements.aspx [microsoft.com]
The VLSC site also appears to be down now, but maybe the swap is taking longer then planned or they are working out a bug on the week old site.
Not saying Microsoft doesn't screw up, but lets get all the facts, eOpen is closed for good and has been replaced.
It was useless anyway (Score:5, Informative)
As one of their ideal customers, we used to make a lot of use of eOpen. We registered all our licences on there, and it was nice, a single portal to track all of our Microsoft licences and upgrade rights.
Then we left it without logging on for a while (after all, it was all working fine), and the next time we tried to use it we discovered Microsoft had wiped *ALL* of our licence information that we had painstakingly entered into their site.
Turns out that they linked the accounts to Live, and that your account expires if you don't use it for 90 days.
Handy that for corporate account licence management, and strangely enough we haven't used it since.
Re:No, all cases without a license server (Score:5, Informative)
Re:Maybe it was running Vista... (Score:5, Informative)
There has been a notification in BIG RED LETTERS on the eOpen site since October saying they were going to shut it down on 12-7. Maybe someone didn't get the memo about the upcoming stampede?
-ellie
Re:Extended chistmas hollidy (Score:3, Informative)
The site, or portions thereof, are down damned near every time I go to use it. Microsoft's own web services suck very badly.
Re:eOpen was replaced on the 6th with VLSC (Score:3, Informative)
I hate to comment on my own post, but I just found out that another service window for the VLSC site was planned on the 12th, it actually states that in the second link I posted below. Anyone in IT will tell you a weekend outage lasting into Monday morning is not a basis for front page news.
I don't know about you but I'd probably be out looking for a job if the sites I run were down on open of business monday morning.