An anonymous reader writes "The European Network and Information Security Agency released its new spam report, which looks at spam budgets, the impact of spam and spam management. Less than 5% of all email traffic is delivered to mailboxes. This means the main bulk of mails, 95%, is spam. This is a very minor change, from 6%, in earlier ENISA reports. Over 25% of respondents had spam accounting for more than 10% of help desk calls. The survey targeted email service providers of different types and sizes, and received replies from 100 respondents from 30 different countries."