Office 365: Suffer 18 Days' Outage, Still Pay Half Price

rtfa-troll writes "Microsoft is preparing its customers for plenty of outage time according to the Register, with a scheme for Office 365 which will give customers some money back. The offer seems to be Microsoft's answer to Google offering a '100% uptime guarantee' (they even pay for maintenance time) The most interesting thing about the scheme is that you can have a one and a half day outage every month (or is that 18 solid days a year?) and still expect to pay half price. I wonder Microsoft have put the Sidekick management in charge of their customer's data. Looking forward my expense forms have getting eaten by the cloud so I have to fill them in again."

Really?

[publiclurker]

We use Microsoft's current online offering, and we've had both a 25% and a 50% refund in the last year and a half. the refund doesn't even begin to make up for the sales losses and confusion when our dealers can't get their orders through to us.