The View From the Ground At an Indian Call Center 214
A feature story in Mother Jones gives a fascinating inside look at what it's like to work in a Delhi call center. In this area alone, says the author, "100,000 call-center agents make their living selling vitamins to Britons or helping Americans troubleshoot their printers. I am almost certainly the only one who acquired his conversational skills accidentally — by being born in the United States." The slots at the call centers are limited and highly sought; the training is intense, and the infrastructure is poor.
Re:Intense training? (Score:1, Funny)
asinine corporate playbooks
This story isn't about RIM.
Re:Dont know why we dont like foreign call centers (Score:5, Funny)
Tell me about it. I hate calling tech support and getting people in Alabama.