Several readers have sent word that "tens of millions of BlackBerry users in Europe, the Middle East and Africa have been unable to receive or send emails and messages through their phones, following an outage at the server systems of parent company Research In Motion." RIM has confirmed that they're aware of the problem and working to restore service. A former RIM employee said to The Guardian, "They didn't start looking at scalability until about 2007, when they had around 8M active devices. The attitude was, 'We're going to grow and grow but making sure our infrastructure can support it isn't a priority.' They have their own clunky infrastructure to do something that you don't really need a clunky infrastructure to do anymore."