System Recognizes Emotions In People's Voices 127
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samzenpus
from the what's-wrong-dave? dept.
from the what's-wrong-dave? dept.
cylonlover writes "Automated telephone services may get slightly less annoying thanks to research being carried out at Spain's Universidad Carlos III de Madrid and Universidad de Granada. A team of scientists from those institutions has created a computer system that is able to recognize the emotional state of a person speaking to it, so that it can alter its behavior to make things less stressful."
Trolling (Score:4, Informative)
Re:My superior algorithm: (Score:5, Informative)
Try gethuman.com. It doesn't always have the company you need to call listed but has helped me deal with companies that ... forget to make sure yo have an easy way to get though the menu.
Re:My superior algorithm: (Score:3, Informative)
Sounds like Charter. I made the mistake of following their troubleshooting robot because I figured that the tech would be aware that I had done the necessary. When I got on the phone with a live human, they proceeded to run me through the exact same script as the robot so it was a complete waste of 20 minutes.