samzenpus from the what's-wrong-dave? dept.
cylonlover writes "Automated telephone services may get slightly less annoying thanks to research being carried out at Spain's Universidad Carlos III de Madrid and Universidad de Granada. A team of scientists from those institutions has created a computer system that is able to recognize the emotional state of a person speaking to it, so that it can alter its behavior to make things less stressful."
"The algorithm to do that is extremely nasty. You might want to mug
someone with it."
-- M. Devine, Computer Science 340