According to an annual report by Dean Headley, a business professor at Wichita State University, flying is getting slowly better
. Lost bag reports, delayed flights, service complaints and cases of getting bumped from your flight were all slightly down in 2011. From the article: "Hawaiian Airlines did the best job of arriving on time with an average of 92.8 percent, while JetBlue Airways had the worst on-time performance, 73.3 percent. A flight is considered on time if it arrives within 15 minutes of when it was originally due. Nearly half the 15 airlines improved their on-time arrival performance in 2011, and seven had an on-time arrival percentage over 80 percent — Hawaiian, Southwest Airlines, AirTran Airways, Alaska Airlines, American Airlines, Delta Air Lines, and Mesa Airlines. The average on-time performance for the industry was 80 percent last year, just a tad better than 2010's average of 79.8 percent."