Comcast Customer Service Rep Just Won't Take No For an Answer 401
RevWaldo writes: The Verge and other sources report on how AOL's Ryan Block ultimately succeeded in cancelling his Comcast account over the phone, but not before the customer service representative pressed him for eight solid minutes (audio) to explain his reasoning for leaving "the number one provider of TV and internet service in the country" in a manner that would cause a character in Glengarry Glen Ross to blush. Comcast has now issued an apology.
why would anyone cancel comcast? (Score:5, Interesting)
where else can you get hundreds of channels of TV i hate and crappy internet for one low price of $200 a month?
what else would i do if i didn't have 400 channels of TV? how else would i watch commercials?
Very typical of them (Score:5, Interesting)
They've done this to me. They interurpt you, they refuse to let you speak until you scream. They just keep talking. They make excuses, they contradict themselves. They are just unbelievable.
This recording is a great example of how Comcast representives are trained to talk you. Obviously, a monopolist can just abuse you and treat you any way they want.
Re:We're sorry he so faithfully followed instructi (Score:4, Interesting)
As a former call center worker (multiple centers), I can tell you unequivocally that that is bullshit. Your average CSR does not give a single fuck about the company they're working for (or the company that their company has a contract with). They're paid to absorb anger and read scripts. There is no intellectual input other than saying what they're told accurately. The first time your manager at the call center chews you out for doing a fantastic job and resolving the problem to everyone's satisfaction, but going over your handle time by 3 seconds, you run out of fucks to give.