from the but-i-love-digging-those-keycards-out-of-my-wallet dept.
GTRacer writes: Forbes reports that Hilton Worldwide, international hotel operator, is rolling out smartphone-based guest tools allowing self-service check-in, access to a virtual floorplan to select a room, and (in 2015) actual door access once checked in. The author states the drive for this technology is the growing influence of the swelling ranks of Millennials, who "[...] have a very strong inclination toward automated and self-service customer service." The security risks seem obvious, though.
At the source of every error which is blamed on the computer you will find
at least two human errors, including the error of blaming it on the computer.