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Cellphones Security Technology

Hotel Chain Plans Phone-Based Check-in and Room Access 120

Posted by Soulskill
from the but-i-love-digging-those-keycards-out-of-my-wallet dept.
GTRacer writes: Forbes reports that Hilton Worldwide, international hotel operator, is rolling out smartphone-based guest tools allowing self-service check-in, access to a virtual floorplan to select a room, and (in 2015) actual door access once checked in. The author states the drive for this technology is the growing influence of the swelling ranks of Millennials, who "[...] have a very strong inclination toward automated and self-service customer service." The security risks seem obvious, though.
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Hotel Chain Plans Phone-Based Check-in and Room Access

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  • Hotel Door Locks (Score:4, Insightful)

    by TechyImmigrant (175943) on Friday August 01, 2014 @02:16PM (#47583367) Journal

    It's not like hotel door locks are secure. You're just trading off one big fail for another.

  • by jklovanc (1603149) on Friday August 01, 2014 @02:49PM (#47583673)

    I am definitely not a Millennial and I would love this service. If I could get off the shuttle and go directly to my room I would be in heaven.

    anti-social behind the monitor type Millennials don't have to talk to actual people.

    Have you really ever been "social" with a desk clerk? When I am checking in I am usually tired and want to lie down. Being "social" is the last thing on my mind.

    she can't even make a fucking phone call if there's a chance company X has a "WebChat!"

    I love web chat. Here are a list of things I like about web chat
    - I can do several things while I web chat. I am not stuck waiting listening to hold music.
    - I can re-read what was said in case I missed something.
    - I can edit my message for clarity.
    - I can usually get a transcript for later reference.
    To me, text chat is just as social as voice.

  • by Anonymous Coward on Friday August 01, 2014 @02:50PM (#47583681)

    I have the exact reverse opinion - and pseudo-full disclosure, I'm not a millenial - far from it. All jobs humans do that machines could do drive me mental. My #1 complaint is the movie theatre: really, taking stubs, reading it, and telling me what f**king theatre my movie is in? It's on the piece of paper - hell my transit system already does this.

  • by dave562 (969951) on Friday August 01, 2014 @02:59PM (#47583769) Journal

    I am always social with the desk clerk. Being friendly with the clerk is the number one way to get a complimentary upgrade.

  • by Anonymous Coward on Friday August 01, 2014 @03:33PM (#47584003)

    I am always social with the desk clerk. Being friendly with the clerk is the number one way to get a complimentary upgrade.

    So the new computerized clerk won't exhibit that kind of human prejudice towards specific appearances or personality types?

    That's cool.

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