Time Warner Cable Experiences Nationwide Internet Outage

Wolfrider (856) writes Reports are coming in from multiple U.S. states that TWC is having a major Internet outage since early this morning. ... TWC's customer service reps are reportedly a bit overwhelmed by call volume at the moment, and no ETA yet. According to CNET, most locations should be more-or-less back online as of 7 a.m. EDT or so (my TWC connection came back around 7:30 a.m. EDT). TWC says it's maintenance gone wrong: In response to a query by CNET, Time Warner Cable issued this statement: "At 430am ET this morning during our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services. As of 6am ET services were largely restored as updates continue to bring all customers back online."

I was affected

[Anonymous Coward]

My time Warner went out sometime around 4:30 EST this morning, oddly enough it came back up before I was awake (IRC logged my disconnect) and with IPv6 service finally, it's a good chance they had a hiccup doing a mass switch to IPv6

As a Time Warner User

[Shadow99_1]

I am on Time Warner at home and when I got up this morning I found I couldn't check my email like I do every morning. I spent a bit of time on it trying to figure out what they had done to the connection and found I could not connect to their DNS servers, but I could connect to remote IPs and even trace route them just fine.

I had to head into work, so I didn't stay to actually call them... But I'm hardly surprised if they have screwed up their DNS. I had changed my DNS settings to use Google's DNS servers for a long time because theirs had issues. More recently I rebuilt my PC and I hadn't changed the settings again so they still use Time Warner's DHCP settings to pull DNS server settings.

There have been worse outages

[i kan reed]

I mean, a couple hours isn't the worst TWC has ever done. Not even in the past year. This is just a wide problem. No one even bothers to note 12 hour fuckups on a regional scale.

Re:Can't wait to hear what happened

[thaylin]

It was not just DNS, you could not ping by IP address either. Oddly their DNS would not resolve names other than hulu.com and their own name servers. Wonder if hulu is hosted in their network.