Don't Sass Your Uber Driver - He's Rating You Too 265
HughPickens.com writes David Streitfeld reports at the NYT that people routinely use the Internet to review services from plumbers to hairdressers, but now the tables are turned as companies like Uber are rating their customers, and shunning those who do not make the grade. "An Uber trip should be a good experience for drivers too," says an Uber blog post. "Drivers shouldn't have to deal with aggressive, violent, or disrespectful riders. If a rider exhibits disrespectful, threatening, or unsafe behavior, they, too, may no longer be able to use the service." It does not seem to take much to annoy some Uber drivers. On one online forum, an anonymous driver said he gave poor reviews to "people who are generally negative and would tend to bring down my mood (or anyone around them)." Another was cavalier about the process: "1 star for passengers does not do them any harm. Sensible drivers won't pick them up, but so what?" In response, some consumers are becoming more polite and prompt. "The knowledge that they may be rated is also encouraging people to submit more upbeat reviews themselves, even if the experience was less than stellar," writes Streitfeld. "When services choose whom to serve, no one wants to be labeled difficult."
Be nice (Score:3)
Simple rule to follow...
https://www.youtube.com/watch?... [youtube.com]
Re:Be nice (Score:5, Insightful)
Actually, I travel a lot in Europe, and take a lot of taxis. I have only had very positive experiences with taxi drivers . . . because I treat them with respect.
Taxi drivers are the eyes and ears of a city . . . the NSA should drop all this online monitoring crap, and just put some taxi drivers on the payroll. They know everything. I was joking with one in Brussels, and asked him if he knew the address of the mistress of the Prime Minister. He answered, "Which one of his mistresses?"
Which is why this scares me a wee bit, when I hear that Über or whoever is harvesting data on passengers. And who will have access to that data . . . I think you know who.
Anyway, I have recently been in Delft, Holland, Paris, France, not Hilton, Nice, France, Birmingham, Southampton, UK, Brussels, Belgium, Zürich, Switzerland, Böblingen, Germany, Stuttgart, Germany, Darmstadt, Germany . . .
And where-ever you are . . . there you go. There is a taxi driver who will take you to where ever you need to go . . . if you treat him or her with respect!
Re:Be nice (Score:5, Insightful)
Why is this reverse feedback mechanism not in every business?
Other businesses do this. For instance, eBay allows both buyer and seller to rate each other. Airbnb allows both hosts and guests to post reviews.
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With eBay, the customers rate other customers since the buyer is also a customer. And I hate that whole system which is why I avoid it like the plague.
The ratings of customers by Uber drivers is not a news story, it's been getting plenty of complaints by customers who can't figure out why they can't get service. It's not that these customers were bad customers, but that they get downgraded by not being chatty enough or pleasant. If I used that service it should be like using a taxi; the driver doesn't ta
Re:Be nice (Score:5, Informative)
Sellers can not leave negative feedback for buyers.
They used to be able to in the good ol' days, but eBay got rid of the feature after too many complaints that sellers were waiting to see what their review was before rating the buyer.
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Putting a rating on the buyer was just insanely stupid. All they need to know is if the buyer paid up or not. If the money arrives then mail the product, it's not that hard and there should be no way to rate other than "paid" versus "not paid". 99% of the sellers are companies using eBay as their intermediary, it's not been a peer-to-peer services for ages.
Re:Be nice (Score:4, Informative)
Creating a system where buyers can extort and outright steal from you with little recourse and no mechanism for warning others of their behavior was a GREAT idea. I should be able to neg a guy for buying my item and not paying for it so that his identical item at a higher price could sell. I should be able to neg someone for a chargeback after the item's been delivered. I should be able to neg someone for trying to return their damaged item in place of the good working item I sent.
They've created an environment where the buyer has nothing to lose from bad behavior.
Eating itself? (Score:5, Interesting)
Re:Eating itself? (Score:5, Insightful)
They aren't "ride sharing". Stop using that ridiculous phrase. When you wait around for someone to ask you for a ride somewhere that you weren't going to go otherwise for money that isn't ride sharing.
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This is a major redefinition of the term "ride sharing". This used to meant that two people going to the same area could ride together, as in two commuters, or a friend taking you along where he was going anyway. To redefine this as "the same thing a taxi does" is just intentionally muddying the waters.
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Between the liability/risk issues of potentially not having commercial insurance...
Uber drivers are covered under Uber's commercial insurance. The commercial insurance policy is online. And you're actually free to read it, which is more than you can do with the insurance policy of traditionaly Taxi companies.
The only thing about Uber's insurance is that the driver must be logged into the Uber app for it to apply (so this also implies that the driver is covered when he/she is on his way to pick up a ride, or just waiting around for people needing rides). For the rest of the time, the Uber
Re: Eating itself? (Score:4, Interesting)
The insurance that Uber provides has many limitations on it. If you get hurt in an Uber car, expect to have to sue both Uber and the driver.
Do a Google on the facts about Uber driver insurance...
Re:Eating itself? (Score:5, Funny)
Car driven by bobcat would not ride again.
Re:Eating itself? (Score:5, Insightful)
I'll let you in on a secret though, while the laws and regulations governing passenger livery vehicles may be overly-influenced by those livery companies at this point, they came to be in the first place because of abuses by those ferrying people from place to place, in a manner very much like how these ride-sharing companies operate where the rubber meets the road. That's why I personally think they'll eventually be forced into operating as taxis or licensed sedans, or be forced out.
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Or a new classification may be created for semi-commercial drivers.
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I think the question of long-term stability is only relevant if you're thinking of investing in one of these companies. It in no way impacts me as a rider as I'm not establishing a long-term relationship with any of them. I don't care who picks me up and drives me to the airport. I don't care if the next guy to pick me up at the airport and bring me home works for the same company who drove me to the airport. And from the quotes I've gotten, Uber isn't a bargain, so they're not even differentiating them
Re:Eating itself? (Score:5, Informative)
typical conservative, doesn't understand WHY taxis are regulated in the first place.
http://time.com/3592035/uber-t... [time.com]
http://www.cnbc.com/id/1018488... [cnbc.com]
http://www.slate.com/articles/... [slate.com]
Re:Eating itself? (Score:4, Insightful)
Regulation is one thing.
Artificially restricting the number of cabs with medallions that then cost $1 million dollars, locking out rookie entrepreneurs, is crony capitalism.
re: understanding why? (Score:4, Interesting)
The quote from that Time article says it all:
"Taxis are pretty much a public utility. Like subway and bus systems, the electric grid or the sewage system, taxis provide an invaluable service to cities like New York, and the government should play an important role in regulating them."
If you're the type who supports public utilities thinks an expansion of them would be a benefit to society, then sure -- you're not going to be a friend of any services like Uber.
I'd have to 100% disagree. Taxi service is *not* equivalent to a public utility by any stretch of the imagination. Public utilities won a monopoly status primarily because they were trying to distribute a needed service (like water, natural gas or electricity) where a large infrastructure was required, which had to terminate at the endpoint of each customer's residence. If you allowed competing power companies, you'd suddenly be facing problems of companies wanting to run their own lines everywhere, cluttering everything up (or being hugely disruptive if the cables were buried underground and one company or another was always tearing up a road or yard to access them). At some point, you'd even reach a point where new entrants would be physically prevented from selling their service due to lack of space. (How many water or sewer lines can you fit in a given neighborhood?)
Taxi drivers simply operate standard sized motor vehicles, along with every other licensed driver on the roadways. If each taxi company had to build out their own road and highway infrastructure to operate on -- then sure, you'd have an argument for a regulated public utility. It's not like that.
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You're right, we need to involve the TSA. They can prevent Uber drivers from groping passengers.
Oh.. wait a minute.
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No, he's a libertarian, he'll contact a business owner who deals in lead-based retribution services to "conduct an exchange" with the perpetrator of the original problem. No need to involve a government, we can all deal with problems ourselves and resolve them based on the power of business.
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No, I am a Libertarian, and when there is a crime (actual you know, robbery, assault etc), then government can get involved. As it is now with Taxi Companies.
The only thing a Taxi Medallion does is create an artificially scarce commodity.
And there is no feedback mechanism for Taxi companies right now. NONE. This (Uber/Lyft) is a vast improvement to the current system allowing for immediate feedback on QOS. If a customer or driver is an asshole, they won't be around much, making it better for both.
Let me kno
Re:Eating itself? (Score:5, Informative)
Actually there is. There's a reason why the taxi number and driver name are posted on the back seat. If you have a problem, you take it up with your local transit board about it (or livery commission) and file a complaint. Or even with the taxi company itself (whose name is prominently displayed).
Granted, you actually have to file a complaint, but they do generally listen
Sure it's not as simple as a star rating, but they do want to weed out the janky ones who just are never satisfied or those who file complaints because there was a tear on the underside of the seat.
I wonder if we'll get to the point where a driver won't leave a rating until the customer does and vice-versa, to prevent revenge ratings which were a problem on eBay.
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But the hipsters don't know how to do this anymore because it's not an "app".
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Call up the taxi company and complain, there's your feedback mechanism.
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I have been abused by normal taxi drivers who take me on the "long" route, padding their fee. Tell me, how do you fix that problem?
Pretending "abuse" is rampant and widespread, without data is just FUD.
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I have been abused by normal taxi drivers who take me on the "long" route, padding their fee. Tell me, how do you fix that problem?
Pretending "abuse" is rampant and widespread, without data is just FUD.
The irony here is amazing.
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https://www.google.com/search?... [google.com]
There are several articles on Taxi Scams ... no they don't happen at all /rolleyes
http://auto.howstuffworks.com/... [howstuffworks.com]
A common taxi driver scam is to get more money from a fare by taking the long way. While that sometimes means taking a less-than-direct route, in egregious cases it can mean driving passengers around in circles.
And if you really want the scoop on how easy it is for you to report a Long Haul just take a gander at this ...
http://www.vegaschatter.com/st... [vegaschatter.com]
So, you were saying?
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You complain to the taxi company.
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What, really? The libertarians (lower case L) outnumber the liberals here by a wide margin. Add in all the tea party wingnuts too, and add in all those who get downmodded to invisibility (racists, sexists, homophobes, etc) and liberals are pretty much a minority.
Re:Eating itself? (Score:4, Informative)
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Yes, this seems certain to be an own goal.
"We want all the perks of being taxi drivers, but none of the responsibilities. But you don't need to ban or regulate us, we're not doing any harm, just disrupting an out-of-date industry with a new business model!"
No, I said put the RED BAG in the trunk! (Score:2)
Geez, can't any of you people LISTEN??
Good and Bad Outcomes (Score:5, Funny)
Seems like a mixed bag to me. On the upside if it motivates customers to be on their best behaviour; to be polite, prompt, etc. That's only a good thing.
On the other hand, if its just creating a circle jerk of good reviews that's not doing the system any good.
Driver only ran over one child; and the odor in the vehicle was less rank than the vehicles state of cleanliness would have suggested it would be. Could not hear radio over soothing rattles and squeaks. Would ride again! 10/10. A+++++
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Eh, I think the restaurant business was looking into doing something like this as well... (maybe they do now that FourSquare is processing payments).
Imagine if a restaurant knew as soon as walked in how much you tipped them (or other restaurants in the "socio-financial network") last time?
Re:Good and Bad Outcomes (Score:5, Informative)
Hey, I have a better idea ... how about you remember you work in the service industry and if you are an incompetent or a rude server you won't get tipped?
A bunch of snot-nosed teenagers who think they deserve a 20% tip for asking if you want fries with that is not what the world needs.
I've seen some utterly terrible service before. And some useless server who checks to see who the big tippers are will basically give crap service to someone who was the victim of another useless server and didn't leave a tip. It divorces the reason for the tip from the actual tip.
Some distributed social network of lazy servers keeping tabs on people who don't tip them enough ... yeah, what could possibly go wrong with that?
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You are right for some on the server side, but you also have to admit there are cheap assholes on the customer side that won't tip no matter how stellar the service is.
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So fucking what?
Yes, there will always be people like that ... having a bunch of idiots using social media as an excuse to give you bad service because they know in advance they might not get a tip?
Sorry, but get over your self entitled bullshit, or get a real job.
Increasingly it sounds like social media is being used so people with shitty jobs can act like self entitled assholes and pretend their dead-end job is important.
You're a cab driver, or a waitress, not some precious little snowflake. Want better
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Workers who are in positions where they are 'tipped' earn a minimum wage of a little over $2/hour, plus those tips. They pay taxes on those earnings plus an IRS-calculated percentage based on the receipts from their tables, whether they were tipped or not. Tips are an excuse to underpay staff.
The minimum direct wage is about $2/hour; however, the minimum total wage is still $7.25/hour. If direct wages + tips end up less than $7.25/hour, the employer pays the difference so that the employee makes $7.25/hour. See http://www.dol.gov/elaws/faq/esa/flsa/002.htm [dol.gov]
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Yes and no. I used to deliver pizzas for extra money back in the day and we certainly knew the neighborhoods where people generally tipped and the neighborhoods where people generally didn't. I was always polite, courteous, and never malicious towards the non-tippers, unless you were an *asshole* non-tipper. Don't want to tip? That's great, don't tip, let me get on my way to the customers who *do* tip. Don't pull out $15 in nickels, dimes, and pennies and just shove them at me and berate me because you
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I have to admit, my experience in a non-tipping society (Japan, to be exact) had generally excellent service. I think it's a combination of a culture which considers showing respect to others very important (the tenets of Shinto all boil down to "respect others") and a very competitive environment (if you can go half a block in Tokyo without passing a place to get food, you're in an unusual district).
Re:Good and Bad Outcomes (Score:5, Insightful)
Eh, I think the restaurant business was looking into doing something like this as well... (maybe they do now that FourSquare is processing payments). Imagine if a restaurant knew as soon as walked in how much you tipped them (or other restaurants in the "socio-financial network") last time?
Happens all the time. Waiters/waitresses recognize past customers. A little mark on the ticket lets the cooks know the good tippers.
Restaurants with delivery service recognize addresses. Good tippers get moved to the head of the queue, a little extra care is taken with their order, etc.
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And thus, the cycle continues. Why would you tip for good service if you have been systematically ignored, served lower-quality food and have to wait longer?
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Thus, don't be an asshat from the beginning and you are good.
Moderate tipping still gets good service (Score:2)
And thus, the cycle continues. Why would you tip for good service if you have been systematically ignored, served lower-quality food and have to wait longer?
You are assuming that non-good tippers will get bad service. That is not necessarily so. What routinely happens is that known good tippers get outstanding service, moderate tippers get good service, and only the most troublesome customers get bad service to encourage them not to return. Even modest tipping is a win for the staff, they won't want to lose those customers.
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Out of delight to finally be getting some good service?
Does not create review loop (Score:2)
I can't remember exactly how the Uber review process worked but I THINK it was like the AirBnB system where host and guest could not see each others reviews/ratings until both had finished.
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I can't remember exactly how the Uber review process worked but I THINK it was like the AirBnB system where host and guest could not see each others reviews/ratings until both had finished.
How does that work?
If the driver doesn't review anyone, then no one can ever see the passengers reviews? (No exploit there... if a driver suspects the passenger was unhappy, he can just not review them to supress their review.)
Or everyone can see the review except the driver? (Trivial to work around with a 2nd account.)
Ne
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How does that work? ... If the driver doesn't review anyone, then no one can ever see the passengers reviews?
There's a simple solution for that: give both sides a fixed amount of time (several days) to enter a review. Reviews remain hidden until the time limit has passed.
The site should allow reviews to be edited until the time limit expires, rather than locking in reviews once both sides have submitted, to as a safeguard against coercion. Otherwise one party could force the other to enter a positive review while they watch, then lock it in by submitting their own review.
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If the driver doesn't review anyone, then no one can ever see the passengers reviews?
Since the driver would stay unrated forever, even that wouldn't work very well for them...
I'm sure for Air B&B there's some kind of timeout where the reviews are eventually seen and the other side is locked out of making a review at that point.
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OTOH, I think they should have a separate ratings for personal interaction and also hygiene. Stinky drivers and passengers can then still get together.
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Neither driver or passanger can see each other's ratings. After a probationary number of trips, the driver gets a rolling lifetime average rating in the app, and a weekly average rating via email. Drivers and riders start out with a 5 star rating, so if you encounter a driver with a five star rating they are still on probation. I don't believe riders get a probation (Uber has never said as much) but if a passenger has a 5 star rating I find th
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It didn't work very well for PayPal. Both sides were fearful of getting a negative rating in retaliation for any criticism, so they were rarely used. Once they got rid of buyer feedback the sellers started being extra nice.
Prior art (Score:3)
I think Comcast has prior art here. Such as the story the other day of a Comcast rep changing a customer's first name to "Asshole". The significance is that Comcast can get away with it. They're part of a monopoly or equally bad duopoly in many of the areas they serve. Uber is not. A company that denigrates its customers isn't going to be able to keep its customers, and that opens the door for another competitor to step in.
Ebay Had the Same Problem (Score:4, Informative)
> "The knowledge that they may be rated is also encouraging people to submit more upbeat reviews themselves, even if the experience was less than stellar,"
Ebay had the same problem with sellers threatening to give buyers crappy feedback ratings if they weren't first given a perfect rating. Eventually ebay changed their system [theguardian.com] so sellers could not rate buyers. That's imperfect too, but seems to be less imperfect than the previous iteration. I have no opinion as to whether a similar change would be a good thing for Uber, I don't use their service.
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Thanks for the link. I had seen that was the case but did not know what happened. I suspected (correctly) but did not know.
Re:Ebay Had the Same Problem (Score:5, Informative)
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ebay improved the system by only allowing buyers to provide feedback, but they could improve the system more by giving the buyer the same rating as the buyer is giving the seller. Feedback is useful in determining whether or not the transaction was successful, but not useful in determining which of the two parties is responsible for a failed transaction.
Comment removed (Score:5, Interesting)
If he is stinky, he needs to be told... (Score:2)
sorry but Uber seems to have a higher share of body odor drivers than regular taxi companies.
WTF? (Score:3, Insightful)
So, first Uber thinks they're exempt from the laws, and now they expect their customers to fawn over them to protect their fucking fragile egos?
These guys sound like uber assholes.
Sorry, but nothing I've ever heard about this company makes me think I'd ever want to have anything to do with them.
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That's not what this is. Some riders are assholes, these riders are less likely to get picked up by a taxi. You don't have to fawn over Uber on Yelp or whatever.
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I would imagine there's just an asshole meter associated with a client. Drivers can still pick them up, but some won't. It's supply and demand with a new analytic on the demand side. I would imagine that anyone violent or abusive would get banned altogether so we're not talking about people that pose an actual danger to drivers...just assholes.
Not a problem with the right review system (Score:4, Insightful)
AirB&B faces a similar issue where they need to have service providers and guess rate each other.
What Air B&B does to prevent people leaving less than honest reviews out of fear, is to have both sides finish rating the other before they can see what each other left for feedback.
That way you can leave an honest review without fear of getting dinged.
The summary tries to cast a lot of shade on Uber for allowing this but honestly doesn't this put them 1000 years ahead of the cab industry where you cannot even see ratings for cab drivers AT ALL?
If you really want to imagine future issues, think of this - an obnoxious rider of the future who only cab companies will serve. Can you not imagine some kind of law passed requiring a driver of any service to pick up even the most threatening person for the sake of "fairness"...
Should it be possible that a person annoying or violent enough cannot get cab service at all? Or is cab service a right...
I wonder how long (Score:5, Insightful)
I can't help but wonder how long it will take the less savory drivers to develop code words for the following:
"Too black."
"Too Jewish."
"Lives in a neighborhood that's too black."
"Too black, and was rude when I called him a nigger and accused him of trying to carjack me because he wouldn't give me a tip of ten times the fare."
Uber is about a hundred different kinds of lawsuits that have found a place to happen.
Now, it's 101.
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No such thing as "too Jewish"...it just keeps getting better!
Now that's something we could need in other areas (Score:2)
Like retail. I think everyone here as encountered at least one of those individuals where you start being ashamed that you have to share a queue with them, let alone a country. The kind that thinks their 2 bucks 50 purchase entitled them to being a total asshole to the poor guy working there. Aka the "I'm a paying customer asshole".
How much I'd love to rate these people in hopes they will never ever clog the line I'm in and make me wait for half an hour because the cashier can't honor their expired coupon t
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Like retail. I think everyone here as encountered at least one of those individuals where you start being ashamed that you have to share a queue with them...
So speak up and call them out on their behavior. Seriously. I do this, and it's amazing how fast they back down when the person shaming them is not an employee and cannot be fired for doing so.
Step one: normalize everyone's ratings (Score:5, Insightful)
If customer A consistently gives lower-than-average ratings, scale their reviews upward to that a "3" from them is a "5" from someone else. If they consistently give "5" rating but give a "1" to a particular driver, then pay attention to that deviation.
Same for drivers: if B frequently gives "1" ratings to passengers, then that's a roundabout way of saying that B is a difficult jerk and you can ignore those.
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XXX rating (Score:4, Insightful)
"Attractive female customer did not respond well to aggressive sexual advances" - Uber Driver #756234
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This is why we can't have nice things.
Is the Libertarian view correct? (Score:5, Interesting)
A lot of economists view and post on this board, so maybe one of them could explain something to me.
The libertarian view would seem to apply here: a capitalistic system taken out of the free-market model and run by well-meaning regulation to prevent certain bad practices. Taxi rides must be regulated by government, lest the rides become unsavory, price gouging, and unsafe. Taxi rides are considered a necessary infrastructure, and thus a natural monopoly.
(And to be clear, having safe, reliable transportation in a city brings a lot of benefits: tourism, visiting businessmen, and so on.)
Despite the well-meaning reasons for all this, the taxi medallion system does not live up to it's purported goals. Taxi rides are the subject of satire, sarcasm, and mockery [grandslamnewyork.com].
Here's a typical first-hand report [forbes.com].
Taxi medallions sell for multiple hundreds of thousands of dollars [slashdot.org]. The money is used to fund the regulatory system surrounding taxis, and one would *suppose* that with this much money available that there would be a lot of infrastructure keeping things clean, safe, and reliable.
And yet, taxis are neither clean, safe, nor reliable. Here's a series of articles [bostonglobe.com] from Boston on the situation. From those articles:
[...] Passengers hurt in accidents often run into denial and evasion by poorly insured firms
[...] fleet owners get rich, drivers are frequently fleeced, and the city does little about it
It's abundantly clear that the government-regulated, natural monopoly solution simply *doesn't work*.
So here's my question: It would seem on first reading that the Libertarian view, of "remove regulation and let the free market decide" is the better solution. We have two models both active in the same market (taxi medallions with regulation, versus app-driven Uber) and it would appear that the Libertarian model is better.
Why is the Libertarian view on this particular narrow situation not the correct view?
Bad link (Score:2)
The link above, "multiple hundreds of thousands of dollars", was somehow replaced. It should point to the Chicago schedule of Taxi medallion transfer fees.
Transfer fees are less than the auction costs of a medallion, but are still in the 6-figure range.
Re:Is the Libertarian view correct? (Score:5, Interesting)
Here's a typical first-hand report [forbes.com]... taxis are neither clean, safe, nor reliable.... It would appear that the Libertarian model is better. Why is the Libertarian view on this particular narrow situation not the correct view?
My experience with taxis has been that they're almost always clean, safe and reliable. I flat out disagree with your "typical" first hand report. The chance of that report being typical and yet not repeated in any of my own many hundreds of taxi rides makes me disbelieve that it's typical.
Your "it would appear" claim doesn't stand up to scrutiny. I think you're looking at the available evidence through libertarian-tinted spectacles. Please repost when you have some statistically significant comparisons.
Why only the drivers? (Score:2)
Just you wait, Uber, until a year later it turns out, your drivers have blacklisted a "disproportionally" large share of some minority — sexual, racial, or religious. Let's see, if having Obama's top political adviser in employ [recode.net] will help you then...
Why should not a business-owner — whatever the
Can non-Uber drivers review passengers? (Score:2)
I'm not an Uber driver, but several times when I've been waiting by the curb to pick up my wife at her office, Uber passengers have jumped in my back seat. Where do I submit my reviews of them?
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just put a bunch of porn on your back seats.
Old News (Score:2)
Companies do customer assessment for a long time. This is no new development. Credit companies and banks do it, and when you have a bonus card then a couple of companies are profiling you. So what else is new? Ah yes, Uber the overrated taxi killer and exploiter of drivers is doing it too. I would rather walk home in a Blizzard than ever using their service. Why is that news? Because they are sooooo in or is it because they pay some extra? Either way it sucks. The best thing for all of us would be to ignore
Then I'll take a cab. (Score:2)
Screw Uber. I just want to get from A to B. Don't really care how.
I'm all for this (Score:2)
I'd love it if there was some sort of service evaluation tool that could follow you around, frankly.
I make a deliberate effort to be polite and courteous to service people, even (especially) when circumstances make it hard - it's the mark of being a civilized human. I have *absolutely* no problem with people evaluating my conduct and wearing that evaluation on my sleeve.
Sure, there are going to be some people that just downrate me for personality, or whatever.
What would be great is if the evaluators are LI
And that's why I like taxi (Score:2)
Re:Spell check (Score:5, Funny)
I think you put a "t" where the "p" is supposed to go!
He's rating your poo?
Haven't You Heard? (Score:2)
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Prigger warning.
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What ill-thought out nonsense. There's two sides to every transaction, and one side isn't special just because they are providing their side of the value balance in money.
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* It is nonsense through mutual reviews for the public to know which party was to blame for a bad transaction.
* It is nonsense that in a transaction one party can be happy with the end result while the other party is unhappy.
* Reviews are useful in rating whether or not a transaction was a success or a failure, but not useful for assigning blame.
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It is nonsense through mutual reviews for the public to know which party was to blame for a bad transaction.
That's not the purpose. The aim is to provide ratings both for drivers and for passengers. The rights or wrongs of a particular transaction is irrelevant next to the stats over time. A rude or unhelpful driver or passenger will end up with a lower rating over time than a police and helpful one.
There is a right want and a wrong way of implementing it though. Obviously reviews will be limited to actual rides that took place. But beyond that raters need to be anonymous. Ebay ratings suffer from revenge ratings
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you haven't used ebay, I take it.
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Never mind. It's been a while since I used ebay, and apparently they've changed to a one-way rating model (with, reportedly, a resultant increase in crappy buyer behavior). One more reason not to go back...