Want to read Slashdot from your mobile device? Point it at m.slashdot.org and keep reading!

 



Forgot your password?
typodupeerror

Slashdot videos: Now with more Slashdot!

  • View

  • Discuss

  • Share

We've improved Slashdot's video section; now you can view our video interviews, product close-ups and site visits with all the usual Slashdot options to comment, share, etc. No more walled garden! It's a work in progress -- we hope you'll check it out (Learn more about the recent updates).

×

+ - The frustrations of supporting users in remote offices, and what to do about 'em

Submitted by Esther Schindler
Esther Schindler (16185) writes "You're not alone in your struggle against people who think a shell is something you hold to your ear," writes Carol Pinchefsky. "Other techies are out there supporting users in remote offices, fighting the good fight against computer- and user-related mishaps – or at least tolerating user frustration with a modicum of grace."

You can laugh at their pain — and she gives you plenty of opportunity to do so, in The Joys of Remote Tech Support (for Low Values of Joy). Like the tech support person whose systems in Brazil went down — during Carnival:

...We had to wait more than a week for the locals to sober up enough to reconnect the line.

In the end, I had to walk a tech (who did not know the system) through the process step by step via an interpreter. Of course, the interpreter was not technical. So it was kind of like explaining to your mom to tell your grandfather (who is hard of hearing) how to do something while she is on the phone and he is across the room from her.

And maybe you can even learn from their advice."

This discussion was created for logged-in users only, but now has been archived. No new comments can be posted.

The frustrations of supporting users in remote offices, and what to do about 'em

Comments Filter:

UNIX was not designed to stop you from doing stupid things, because that would also stop you from doing clever things. -- Doug Gwyn

Working...