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Comments: 1 +-   State Dept e-mail crash after "reply-all" -> on Saturday January 10 2009, @04:27PM twistah

Submitted by twistah on Saturday January 10 2009, @04:27PM
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twistah writes "It seems that a recent "reply-all storm" at the State Department caused the entire e-mail infrastructure to crash. A notice sent to all State Department employees warned of disciplinary actions which will be taken if users "reply-all" to lists with a large amount of users. Apparently, the problem was compounded by not only angry replies asking to be taken off the errant list, but by the e-mail recall function, which generated further e-mail traffic. One has to wonder if capacity planning was performed correctly — should an e-mail system be able to handle this type of traffic, or is it an unreasonable task for even the best system?"
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  • If the mailing list does not set the value of Reply-To to the list address,
    and the recipient's MUA clients honor the 'Reply-To' header, then:

    Reply-To: nobody@state.gov

    where 'nobody' is a mailbox connected to /dev/null
    (or to a file, as needed, for gummint archive requirements)
    is a reasonable choice for an "email to all" announcement.

    Add a "do not reply" tag atop the message body to head off those who
    would send a carefully drafting reply, and let the clue-resistant
    recipients send

Incumbent, n.: Person of liveliest interest to the outcumbents. -- Ambrose Bierce, "The Devil's Dictionary"