Austin Stop The Cap reader reader Ryan Howard reports that his Road Runner service was cut off yesterday without warning.
According to Ryan, it took four calls to technical support, two visits to the cable store to try two new cable modems (all to no avail), before someone at Time Warner finally told him to call the company's "Security and Abuse" center.
"I called the number and had to leave a voice mail and about an hour later a Time Warner technician called me back and lectured me for using 44 gigabytes in one week," Howard wrote. Howard was then "educated" about his usage.
"According to her, that is more than most people use in a year," Howard said.