from the you-mean-it-was-useful-once dept.
ehiris writes: "Came across an article on CNN about tech support falling out of the useful category. The interesting quote: 'In part, the problem can be blamed on tech companies' attempts to cope with shrinking profit margins and a bad business environment.' Bad tech support makes life hard and new technology becomes undesirable to the general public. Which company has the best support? What are they doing well? What would you like to see improve about tech support?"
We can found no scientific discipline, nor a healthy profession on the
technical mistakes of the Department of Defense and IBM.
-- Edsger Dijkstra