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City Of Austin Migrating To OpenOffice.org 456

An anonymous reader writes "NewsForge.com has a story up this morning about the City of Austin and the results of their pilot program on OpenOffice.org. The bottom line is this: they have found that more than 80% of the city's 5K desktops can use OO.o instead of MS Office. Let the migrations begin!"
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City Of Austin Migrating To OpenOffice.org

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  • by Anonymous Coward on Wednesday December 17, 2003 @10:34AM (#7745166)
    Are you *sure* this is a local government agency?
    • Are you *sure* this is a local government agency?

      No worries there. Austin was recently blackmailed into a multiyear contract with microsoft which perpetually and only expands in which they will pay for multiple Windows and MSOffice licenses for more desktops than they actually have. So the waste is there, it will be that they will be not only paying for more copies of office than they could possibly physically use, but they will not actually be using Office. Woohoo government! :)

  • by tcopeland ( 32225 ) * <tom@NoSPaM.thomasleecopeland.com> on Wednesday December 17, 2003 @10:34AM (#7745168) Homepage
    ....sounds like Austin has a savvy fellow in the CIO spot [linuxjournal.com].
    • by pavs ( 731691 ) on Wednesday December 17, 2003 @10:37AM (#7745213)
      No kidding. Glad there's someone out there making good decisions about technology. "His vision of the future of IT at the City of Austin is of a hybrid environment: using the right tool for the right job without blind allegience to any platform."
      • by Total_Wimp ( 564548 ) on Wednesday December 17, 2003 @11:27AM (#7745709)
        "The right tool for the right job," is a great motto, but in this case they're saying MS Office is the only tool they can use. If it were really the right tool for the job we would have been hearing about how much better that tool is on MS Office rather than the fact that they're just stuck using it.

        This should be leading to some good discussions about open standards rather than just open source. If that app had been built on an open standard then a real comparisson could have been made between the office platforms based merit rather than lock-in.

        TW
  • by Anonymous Coward on Wednesday December 17, 2003 @10:34AM (#7745169)
    Will this really help out OO or will it simply be an anomoly
    • by Psiolent ( 160884 ) on Wednesday December 17, 2003 @11:06AM (#7745493)
      I work for a small company (actually owned by my father) and I've been pushing for migration for some time. Our problem is that we have several in-house Access databases that would be non-trivial to switch to something else. But this kind of story, at the very least, gives ammo to guys like me to convince the boss to switch.
      • by arbour42 ( 731167 ) on Wednesday December 17, 2003 @11:24AM (#7745685)
        I've tested Access 2000 under Linux using Codeweaver's CrossOver Office product - http://www.codeweavers.com/

        It works very well, and i have complicated vba code running - the reports previewed fine, queries good, forms, etc...

        you can download a version to do testing. Access was the only thing holding me back from moving to Linux - i use it all the time

        What i would love to see would be Corel open sourcing the Paradox db so it could be ported to Linux - that was a great platform...
      • I work for a small company (actually owned by my father) and I've been pushing for migration for some time. Our problem is that we have several in-house Access databases that would be non-trivial to switch to something else. But this kind of story, at the very least, gives ammo to guys like me to convince the boss to switch.

        Isn't, "My father will fire you.." all the ammo you need?

        *dreams of such a senario, including a chocolate wonderland.*
      • by Lumpy ( 12016 ) on Wednesday December 17, 2003 @02:21PM (#7747390) Homepage
        I work for a large company and we are quietly converting many of the Access databases here to a MySQL database + PHP web frontend.

        importing the data took us 10 minutes.

        someone barely familiar with PHP can write the frontend within 2 months. (I knew ZERO php before I started this project. 2 months later... I'm 90% finished and we extendedto server 4 offices instead of one.)

        There is no excuse to stick with Access based database. Even a visual Basic programmer can pick up PHP withing a day or two.
  • That makes sense... (Score:4, Informative)

    by emacnabber ( 682085 ) on Wednesday December 17, 2003 @10:34AM (#7745175)
    IBM's Linux Technology Center is in Austin...
    • what does OO.o have to do with Linux? it has nothing to do with it except that it is free and open and happens to run on Linux as one of its platforms.
    • by jdgeorge ( 18767 ) on Wednesday December 17, 2003 @11:08AM (#7745508)
      IBM's Linux Techology Center is spread throughout most of the major IBM sites worldwide, not just in Austin. However, probably more relevant is the fact that IBM is one of the largest private employers in Austin.
      • by Stalus ( 646102 ) on Wednesday December 17, 2003 @11:26AM (#7745701)

        I would guess that Dell is probably the largest private employer in Austin. Granted, they're technically in Round Rock. IBM has a relatively small campus in Austin, even after acquiring Tivoli. And as far as AMD goes, Intel also has an office there as well.

        My guess is another reason, if not more likely, is The University of Texas. The UT CS department is a pretty open source heavy department. The rest of the university, other than the business school, is pretty apathetic to Microsoft. I would guess that people making these decisions in Austin are either influenced by, educated by, or former employees of the university.

        Overall though, Austin is a pretty tech centric city. So, at least to me, who lived there for a number of years, this isn't really that much of a surprise.

        • by Anonymous Coward on Wednesday December 17, 2003 @01:22PM (#7746776)
          IBM's Linux Technology Center is in Austin...

          I would guess that people making these decisions in Austin are either influenced by, educated by, or former employees of the university.

          Actually, while good guesses, neither of the suggestions above is relevant. I'm a city employee, and I'm familiar with some of the decision making that went on. A couple of things occurred within the last 12+ months that caused this to occur. The first is an economy that tanked. The second was the promotion of a new CIO who is open minded when it comes to technology. There was also extreme disgruntlement (internally and externally) with the contract the city signed with Microsoft (see Joe Barr's Linuxworld articles). This is just a start, the city is also looking at using Linux.
        • by Lane.exe ( 672783 ) on Wednesday December 17, 2003 @01:32PM (#7746891) Homepage
          The liberal arts department also loves Linux.

          The call for papers for our philosophy journal asked for LaTeX format as first preference, .doc as a second preference.

    • by IANAAC ( 692242 )
      The fact that Oracle's Austin office has switched everything over to Linux could have also played a part in it, considering there's probably some document exchange between the city and Oracle.
  • Openoffice.org: Keeping Austin weird [keepaustinweird.com] since 2003.
  • by the Man in Black ( 102634 ) <jasonrashaad@@@gmail...com> on Wednesday December 17, 2003 @10:35AM (#7745185) Homepage
    Especially as the good people over at OO.o keep improving their software. I myself gave OO another look when 1.1 came out. Impressed is not the word. It removed any and all complaints I had about the software from the pre-1.0 and 1.0 versions. I actually PREFER it to the Office suite now, and I use it on my Powerbook, Windows partition, and Linux machine.

    This is definitely one of those cases where an open source product is obviously of greater value than it's commercial counterpart, both financially and from a quality standpoint.

    Keep up the good work, OO.o!
  • by Anonymous Coward on Wednesday December 17, 2003 @10:35AM (#7745188)
    Microsoft is very Redmond-centric. They do almost all their development there. They did open development shops overseas (after successfully and heavily lobbying for a massive increase in H1-B guest workers quotas). Perhaps this is the leverage American cities need to force Microsoft to open development shops in their city. Why pay Microsoft so much when all the money's going to Bill Gates' mansion in Seattle?
    • by CAIMLAS ( 41445 ) on Wednesday December 17, 2003 @12:29PM (#7746276)
      What makes you think people would want to migrate back to MS products?

      What they are (and will be) using is free software. It's of higher technical quality, in addition to the fact that it doesn't cost anything.

      Microsoft could only give them their software in a hope that they might use it - that would be the best change MS would have, really.

      In addition, for the fraction of what they spend on MS products annually, surely they could invest a hundred thousand or two (not a significant amount when you consider that they'd be spending $1.2M dollars for those 4k systems, @ the bargain price of $300/seat) of it into the sallaries of 3, 4, or 5 high-quality developers, or maybe offer bounties (as other companies/people/groups have) for features they want implimented, or for other software that they need? The money has been budgeted for software in the past, and groups have gotten by, so shaving a 200k off that huge 'discount' would be fairly insignificant. Why not pass some of the benefit back to the people that pay the gov't, by making the gov't run more efficiently?
  • With the $ saved on shoveling profits to software companies, the city government can focus its resources on providing more and better government services. Imagine the funding that could be invested in education (as an example) if the software "licencing" fees were diverted...

    One can only hope this catches on in larger scale!!

    • Re:Excellent news! (Score:2, Interesting)

      by Snarfangel ( 203258 )
      I wish I had some mod points I could give you -- I'd give you a "+5 -- Funny." Notice how salaries *never* decrease in state government, but education is always under threat? Education is what gets voters to swallow tax increases, there is no way that a state or local government will increase spending in this area unless the voters approve more funding. Once the increase is approved, it is slowly redirected to other government agencies, education becomes underfunded, and the whole process starts again.

      No,
      • Re:Excellent news! (Score:3, Insightful)

        by Afrosheen ( 42464 )
        That's actually a pretty astute observation. I used to live in Oklahoma City where the voters approved a 1 cent MAPS Tax to increase funds available to renovate downtown OKC. They got a riverwalk (sort of), a baseball field (which was subsequently bought by and named Southwestern Bell Field, keep in mind this was publicly funded), a renovated Bricktown area, etc. Ok, so once everything was built, the MAPS tax disappeared right? Hell no! It's still in effect to this day.

        My father said his father gave him
    • Even better, they could refund taxes to their local taxpayer base and allow them to spend their money on things that each family or households needs...

      More money on education? When has that made a bit of difference?
  • This one application (Score:4, Interesting)

    by codepunk ( 167897 ) on Wednesday December 17, 2003 @10:38AM (#7745220)
    So what is this one application that requires ms office, "Austin tell us what it is and let us fix it for you"
  • But it's always nice to picture Steve "Fester" Balmer after such news rushes in.
  • by unassimilatible ( 225662 ) on Wednesday December 17, 2003 @10:39AM (#7745228) Journal
    Seems to me that OO reading and writing .ms formats would have MS all over them for DMCA or other IP issues. Has any hay been made over this?
    • by ColourlessGreenIdeas ( 711076 ) on Wednesday December 17, 2003 @10:53AM (#7745368)
      DMCA only bans defeating 'copy protection'. If there's some obfuscation in there that's claimed to be 'copy protection', then the DMCA applies. As it is, the format is totally obscure but that's just a concequence of bad design. As a result it's legal. You can't copyright file formats. You can patent them, but MS hasn't done that with current office formats.
    • by CaptainZapp ( 182233 ) * on Wednesday December 17, 2003 @10:58AM (#7745408) Homepage
      That might get Microsoft into rather hot water with the EU Commission [slashdot.org].

      They are under investigation exactly for the reason of trying to abuse their desktop monopoly in order to squash competition on the server side (Kerberos anyone?)

      Attempting to abuse a virtual standard on which so many businesses and government agencies depend would guarantee bad trouble for Microsoft. And else then in the US they have not that much cronies in high places here.

    • I doubt you will see any of that.

      One, hate them as much as the next guy, but one thing I can't say about M$ is that they sue everyone and their dog, so the court doesn't seem to be their primary weapon.

      Two, such a lawsuit would open a lot of eyes to the fact that your documents are being taken hostage.

      Nah. What they'll do is double the efforts for the next format to be even harder to import.

  • is it just me? (Score:4, Insightful)

    by junkymailbox ( 731309 ) * on Wednesday December 17, 2003 @10:39AM (#7745230)
    "According to a message posted this morning on the Austin LUG mailing list by Scott Brown"

    Weird, I tried to read the article (yes .. i know .. this is slashdot) .. and couldn't find the article.

  • EA? (Score:4, Insightful)

    by bdx1 ( 733569 ) on Wednesday December 17, 2003 @10:40AM (#7745240)
    But do they have an EA? If so, they still got to pay for Office. I don't care one way or the other but..... wholesale changes create major problems. Especially when it comes to government agencies that have to interface with other entities. On the other hand, 90% of the Austin employees probably only need a rudimentary word processor program and email (probably don't NEED email). Blah...
  • by BJZQ8 ( 644168 ) on Wednesday December 17, 2003 @10:42AM (#7745252) Homepage Journal
    I tried to tell a group of people-in-charge of local educational institutions how they could get away from Microsoft in this way...to a person, they were all very uninterested. It's not just a chicken-and-egg problem, it's the sad fact that nobody gets fired for lining up for the "Office Suite." I've used OpenOffice to great effect in my district, but I'm the only one I know of. What needs to change is that people need to start getting fired for NOT using OpenOffice...after all, with all of the budget problems all of the schools are having, switching to a "Free" product is the sensible thing to do. None of the schools I know of are sensible though.
  • by jsav40 ( 614902 ) on Wednesday December 17, 2003 @10:42AM (#7745258)
    I've shied away from earlier OO releases but have been very satisfied with the 1.1 release. I've been offering Open Office.org 1.1 to my clients as a cost effective alternative to MS Office and have gotten very positive feedback so far.
    • OO is getting there (Score:3, Interesting)

      by siskbc ( 598067 )
      I've shied away from earlier OO releases but have been very satisfied with the 1.1 release. I've been offering Open Office.org 1.1 to my clients as a cost effective alternative to MS Office and have gotten very positive feedback so far.

      I still have some conversion issues (the WP doesn't like MS's superscripts or subscripts much and embedded graphics generally don't work on conversion from MS). Also, I think the graphing/charting in the spreadsheet is ugly as can be, and they could do with separating the p

  • Lowers System Cost (Score:5, Interesting)

    by Aiua ( 688192 ) on Wednesday December 17, 2003 @10:43AM (#7745261)
    The article fails to attest that by switching to OpenOffice.org (free/open-source software), Austin City can save a lot of tax-money per desktop by switching. Average license costs for Microsoft Office Small Business is US$239 on government contracts. Working for a city government, I can attest that the tax dollars normally spent on office software are desprately needed in other areas. I applaud Austin City for setting this example and will be showing the article to my supervisor so I can make the case of switching.
  • The original email (Score:5, Informative)

    by Anonymous Coward on Wednesday December 17, 2003 @10:46AM (#7745296)
    From: Scott Brown
    Subject: [alg] Another Open Source win at the City
    Date: Wed, 17 Dec 2003 07:57:01 -0600
    To: alg@austinlug.org

    I thought a few of you might be interested in this...

    We just concluded our first round of "official" Linux pilots, with one
    of those being an OpenOffice replacement of Microsoft Office. It turns
    out that the limited pilot we did (40 users) provided enough information
    to be able to start converting some departments and users over to OO
    from MS Office. First on the schedule is my department, Communications
    and Technology Management, which will be having MS Office *uninstalled*
    and OO installed in it's place on the majority of department desktops.
    That should be around 300 people (we can't get everyone off MS Office
    right now as we have one major application, the Agenda Management System
    for the City Council, that requires the MS programs).

    Training programs and help desk support is being put in place so it
    looks like OO will be there for the long-term. Our pilot figured out
    that about 80% of the users at the City could use OO instead of MS
    Office so, at the very least, the City will not be paying Redmond for
    anymore new licenses and at the very best, it will start converting
    those apps that require MS Office over to something that will work in
    the new OO environment.

    We're finishing up the documentation for the rest of the pilots so I'll
    keep ya'll posted...

    -s.

    --
    Scott Brown
    Technology and Support Services
    OpenNetworks

    website: http://www.opennetworks.org
    • by Anonymous Coward on Wednesday December 17, 2003 @11:25AM (#7745693)
      Anyone who's been around IT for a while knows that a successful pilot doesn't really mean that it's a done deal. Especially, when the IT dept is essentially doing another, large, pilot test.

      So, this story seems premature. It should be "City of Austin Considering Migrating to OO.o".

      (BTW, I worked at a place that did the same thing a few years ago, except with Lotus SmartSuite which could be had almost for free from IBM. SmartSuite worked great in the IT dept, but a large number of users said "Fuck You" and started pirating MS Office. This led to a showdown between IT and a VP, and IT got their ass handed to them. Next thing you know, they are buying/supporting both Lotus and Microsoft.

      So, IT Dude saying that OO is a great solution doesn't really mean anything, politically.)
  • by Gethsemane ( 733524 ) on Wednesday December 17, 2003 @10:48AM (#7745316)
    I am glad to hear that OpenOffice is gaining more ground. I firmly believe OpenOffice will over take MS Office in the near future.

    If you haven't already check out the development section of their web site:
    http://development.openoffice.org/index.htm l

    I am really amazed with the level of documentation, add on's, scripts/macros, and integration with other languages.

    • by 1000101 ( 584896 ) on Wednesday December 17, 2003 @11:10AM (#7745532)
      "I firmly believe OpenOffice will over take MS Office in the near future."
      I don't mean to sound trollish, but what exactly is your definition of "near future"? Because from where I sit, I don't see OpenOffice taking over MS Office within this decade alone. Not because OpenOffice isn't a good product, but because of the fact that hundreds of thousands of companies have millions (if not billions) of dollars invested in their infrastructure which includes MS Office, Exchange, etc... That takes time to convert.
    • by Anonymous Coward on Wednesday December 17, 2003 @11:11AM (#7745547)
      Ive noticed that a local (small Edinburgh-based) computer retailer has started to bundle OpenOffice instead of MS Office with their systems, so even entry level PCs come with a full office suite, rather than a cut-down product like MS Works. Hope other companies follow their lead.
  • "He also pointed out that not everyone can be converted just yet because of a single application (the City Council's Agenda Management System) requires MS Office to run."

    If an single application requires MS Office to run, I bet its Access-based. I think once more applications are converted from Access to SQL, you'll have more conversions from MS Office to OO.
    • by MurrayTodd ( 92102 ) * on Wednesday December 17, 2003 @11:13AM (#7745564) Homepage
      I would not be so certain that this is simply an Access migration issue, although it might be.

      First the disclaimer: I hate M$. I've moved myself to the Apple platform, I run a Linux server at home, I almost never use my Windows machine.

      But I've been in many clients' offices where I was about to save hundreds of man-hours where clerical people did repetitive tasks by writing a quick VBA application. I've also seen specialized applications (in particular, I have intimate exposure to one used in most non-profit organizations) built completely from the Windows COM/ActiveX architecture, and these apps integrate really nicely with Office in a way that OpenOffice would have to have strong COM integration to compete. (It may, I haven't looked recently.)

      I felt bad writing these apps because I knew I was helping to entrench these clients in their Windows world, but when they are running on a shoestring budget (and non-profits get KILLER cheap deals with M$ software) if I can help cut an office's labor by 10% or more, I think I'm morally obligated to do so.

      One last point: last time I gave OpenOffice a spin on Windows, it seemed to have a cool feature-set, but anything approaching a complex 100+ page document caused application crashes. I haven't seen Office crash since 2000.

      For the most part, I'd say it's not a question of "if" but "when". But "when" might not be today.
      • by Anonymous Coward on Wednesday December 17, 2003 @11:41AM (#7745846)
        Well, then you sure as hell are not running the same Office 2000 we are running here!

        We have about 10 desktops running Windows and Office 2000 here. I am the closest thing to a help desk we have and I spend about 20% of every day helping people try to figure out why Word/Excel/Access is doing the weird thing it is or trying to recover docs/spreadsheets/Access databases that were corrupted with or without a crash. Pages in manuals just disapear; cells in spreadsheets randomly have the formulae change and whoever decided that Access reports should reflect changes back into the Access database should be fired!

        These are all fairly new desktop systems, we don't do anything really fancy and no other app we use causes anywhere near as much grief (a distant 2nd is AutoCAD Lite). We are seriously looking at OO 1.1. No matter how bad it is, it cannot be as bad as MS Office!
    • by mydigitalself ( 472203 ) on Wednesday December 17, 2003 @11:53AM (#7745955)
      nope wrong. once OO.org is able to run VBA macros and is able to respond to solutions that have embedded Word (Outlook embeds Word as its email editor if you wish) and access to Word's API and DOM - THEN you will have conversion so OO.

      i work on software in the legal sector and just about every instance of word in the legal sector has some sort of customisation done to it. wether it be document management integration with Hummingbird or iManage or maybe just a set of macros to centralise and populate templates etc...

      people often don't realise the power of Office's VBA and the heavy investment that document-centric organisations have made in this technology.

      this will be OO's biggest stumbling block regarding adoption.
    • by Anonymous Coward
      If an single application requires MS Office to run, I bet its Access-based.

      I'm the network administrator for another city govt in Texas, somewhat smaller (pop 100K) and a couple hundred miles north of Austin, and I'll bet that his council agenda system is based on MS Word templates instead... exactly just like ours is... and derived from the same council agenda management system project that about a dozen other Texas cities adopted (and adapted) a few years ago from a demo we saw at a TML conference.

      We'v
  • by johnthorensen ( 539527 ) on Wednesday December 17, 2003 @10:53AM (#7745366)
    How many of these desktops could subsequently be switched to Linux?

    In my experience, most city employees really only need a good Solitare implementation to accomplish their day-to-day work. Given the number of quality Solitare packages for Linux, it would probably be no issue to get everyone moved over. :)

    Seriously though...for many, the hassle of setting up MS Office under WINE is a major stumbling block to moving to a Linux desktop. With the removal of MS Office from the equation, I would think that Austin may want to give Ximian Desktop or something of the sort a closer look.

    -JT
  • by Halo- ( 175936 ) on Wednesday December 17, 2003 @11:06AM (#7745494)
    Austin is a great place for geeks. We get all sorts of nice perks. For example, we have movie theater which not only serves beer, but also has had open 802.11b access for a long time.

    The government also has pockets of very tech-savvy people, but they are often hampered by a lack of support. A current canidate for state representative Mark Strama [markstrama.com] is pretty "with it" technology-wise. (Founded NewVoter.com which was the first online voter registration in the US, and whose tech resulted in over 700K voter registrations in 2000.) Strama really wants to leverage new technology and open source where possible in his campaign, but hasn't had a lot of luck finding a full time technicial manager to oversee things.

    Moving groups of non-technicial people to a new product (be it OpenOffice, Linux, or anything) requires some sort of on site advocate. The key to transition is having a knowledgable support person to make the technology "just work" as opposed to leaving the user to struggle on his or her own.

    If you're interested in seeing open source succeed, consider helping out your local canidate use it in his or her race. Teach the leaders, the people will follow.

  • by Uma Thurman ( 623807 ) on Wednesday December 17, 2003 @11:11AM (#7745544) Homepage Journal
    Here's a good reason why Austin might be doing this. [linuxworld.com]

    Austin had a good scare a while back, with rumors of a Microsoft/BSA audit of the city's computers. The BSA is based in Austin, BTW. Anyway, I'm willing to bet that Austin didn't take too kindly to the hassles that Microsoft put them through, and are now happily giving them the boot up their ass.

    Good for them.
  • by rjnagle ( 122374 ) on Wednesday December 17, 2003 @11:12AM (#7745556) Homepage
    This is obviously good news, but the more important question is what is happening at educational institutions like University of Texas? They receive discounted pricing on MS Office products (as do students), so universities tend to be agnostic about which office applications to use for school assignments.

    A more dramatic and interesting revelation would be if University of Texas at Austin declared a university-wide preference for nonproprietary file standards for school assignments. Up until now, their agnosticism on the proprietary/nonproprietary standard issue (because of educational discounts and the available of MS Office support) have implicitly propped up the market for MS Office. A UT graduate who uses MS Office for four years is more likely to prefer it at the office or at home later on.

    I would like to see more evidence that public educational institutions are shifting to software with more open standards.
    • by Prof.Phreak ( 584152 ) on Wednesday December 17, 2003 @12:10PM (#7746104) Homepage
      ...declared a university-wide preference for nonproprietary file standards for school assignments

      While teaching any classes (at brooklyn college), for assignments that are electronically submitted, I specifically say that MS Word format is not allowed. (I run Linux - so Word docs would look ugly when viewed in OO.o)

      Students have a choice of either: submitting it in plain text (most do, but some can't live without the formatting), or PDF docs. They can either create PDFs via LaTeX (my preferred method) or (now) exporting from OpenOffice :-) (well, they can also use Adobe Acrobat, but most don't seem to have that)

      Slowly but surely, every semester, I get a few people to install OpenOffice on their system (and many seem to like it quite a bit).
  • by Omega1045 ( 584264 ) on Wednesday December 17, 2003 @11:12AM (#7745557)
    Living in Austin, I can tell you this is a tech center for the State of Texas and the southwest. I seems like everytime I start talking to some in public, at a store, etc, they are a techie of some sort. There is a huge population of software companies here in Austin, even after the bubble. I think the fact that the City will be switching to Open Office *might* make a statement to the national technology community that Open Source has grown up.
  • by Alcimedes ( 398213 ) on Wednesday December 17, 2003 @11:18AM (#7745618)
    Now, I do a lot of IT work, seeing as it's my job. One thing I've found more often than not is that people DON'T like to change whatever it is they're used to.

    So, if everyone has been using Office for the last 10 years, they aren't going to want to try anything new, irregardless of the benefits of said change.

    When this is the case, I find that users will suddenly get stupider. As dumb as they were before, and as clueless as they were before, they are now clueless with a purpose. That purpose? To make you regret making them change their desktop. Suddenly many will be looking for reasons to have things not work. The simplest of these being folks who think something doesn't work at all now, just because it doesn't work exactly like it used to. Others being the type who actively search for weak areas in the software so they can bitch about the lack of some arcane/unused feature that used to be available.

    So, the solution to all this? Cut 'em a check. That's right, instead of just switching them over and telling them it's for the good of XYZ, figure out how much money you'll save to switch over to Open Office. Then take about 70% of your savings the first year and cut a check to be split up amongst your users. I would think that if everyone got a $100 in cash on the day you put Open Office on their machines, suddenly the guy installing OO around the office would be getting calls left and right by people who can't wait to get updated, vs. the grumblind you'd otherwise face.

    After the first year you're still saving a bundle, everyone is used to OO, and the County can pocket the savings, all with a lot less headache.
    • by aero6dof ( 415422 ) <aero6dof@yahoo.com> on Wednesday December 17, 2003 @11:31AM (#7745750) Homepage
      Now, I do a lot of IT work, seeing as it's my job. One thing I've found more often than not is that people DON'T like to change whatever it is they're used to.

      Guess what, people hate changing from version to version of MS Office too. You should have heard the moans of fear in my workplace when it was rumored that we were going to be upgrading. You could just wait until the next major MS Office upgrade and give them a choice ... MS Office or OOffice and software budget rebate :)
  • by deragon ( 112986 ) on Wednesday December 17, 2003 @11:24AM (#7745680) Homepage Journal
    And because of the infamous bug #1820 [openoffice.org], some conversions are aborted.

    See the comment of janderk at the end. Essentially, he tried to convert a Dutch school but because of this bug, he failed.

  • OpenOffice question. (Score:5, Interesting)

    by B5_geek ( 638928 ) on Wednesday December 17, 2003 @11:31AM (#7745753)

    Can anybody tell me why the OO team decided not to use the Win-Print.api that MS has available in the SDK?

    I work for a printer company and I would _LOVE_ to use and show OO in our showroom but OO does not allow access to the WIN-print.api (therefore not allowing us to use the extra features/functionality that our devices offer).

    OO is great if you have a 1-tray laser/inkjet printer. I could convert our office (and probably our corporation (still using Office97)), and my customers; by showing the cost savings that OO will provide, but dammit the drivers don't work.
    • by Greyfox ( 87712 ) on Wednesday December 17, 2003 @12:27PM (#7746261) Homepage Journal
      IBM PSC was working on a graphical interface to their workgroup and higher-end printers. It was designed to sit between your application and LPR and would read the PPD file for the printer to determine potential features of the printer and lets you select the options you want to use for your job via a GUI.

      I wrote the initial prototype in perl a few years ago and apparently they've redone it in C or C++. It's not a perfect solution but it works pretty well for their printers. There's no reason why the entire concept couldn't be expanded to work with any PostScript printer (or through their omni driver with ANY printer that omni drives.) I think the CUPS guys were working along these lines as well.

      UNIX printing still sucks though. XPRT is the closest thing I've seen to what Windows and OS/2 do for printing, but no one seems to be on board with it. I believe gnome and KDE are both working on their own library-level solutions to the problem as well, but it'd kinda suck if you liked Gnome and the only driver available were for KDE or vice versa.

  • Yes, it's cool (Score:3, Interesting)

    by HangingChad ( 677530 ) on Wednesday December 17, 2003 @11:37AM (#7745814) Homepage
    But it's not that earth shaking. Some of my customers are running evaluations on OO and so far the responses are very positive. They're not in a big hurry to update, they just didn't see much value in the latest Office release and are looking at alternatives.

    I guess I see a lot of experimentation going on and it's not really a surprise to see a gov agency switching over. It will save them millions. This is only news because it's one of the first. Always thought Austin was a very cool town. Sort of out of place in Texas.

  • by handy_vandal ( 606174 ) on Wednesday December 17, 2003 @11:40AM (#7745836) Homepage Journal
    The subject line ought to read:

    "City Of Austin (Texas) Migrating To OpenOffice.org."

    Otherwise there may be confusion with Austin, Minnesota [spamtownusa.com] ... home of Hormel Foods [hormel.com], maker of Spam [spam.com].

    -kgj
  • Who (Score:3, Interesting)

    by Walrus99 ( 543380 ) on Wednesday December 17, 2003 @11:47AM (#7745901)

    He also pointed out that not everyone can be converted yet because of one application (the City Council's Agenda Management System) that requires MS Office to run.

    I'm sure it could be run on a cheaper and more open system that didn't require M$ applications to run it. MySQL/PHP or FileMaker would both be good database apps to use.

    The web should be platform and application independent, even for management systems, but Bill's insistance on Microsoft products on both the client and sever sides will only limit the use of his products, not expand his market share.

  • by Qbertino ( 265505 ) <moiraNO@SPAMmodparlor.com> on Wednesday December 17, 2003 @12:31PM (#7746298)
    Killer Application.

    It's odd that that such an old Office Suite that was struggling so hard comes to be such a success years later. And that the reason it does is so mundane does make me wonder even more: It simply offers the very same (or even better) performance that an established competition and is dirt cheap. Free as in beer, actually.
    Coming to think of it, that actually isn't a bad reason to become a Killer Application.
    What I really find astounding is that Open Office actually tries to emulate MS Office and thus isn't half as intuitive and performant as Lotus Smart Suite, imho.

    Anyway: OO.o combined with the new KDE 3.2 is the next big step in toppling a monopoly. I expect Linux to reach critical mass in germany any time soon (within the next 12 months or so).
  • by Anonymous Coward on Wednesday December 17, 2003 @01:52PM (#7747091)
    Austin isn't the only place moving to OpenOffice. We completed about 2 months of conversion last Friday, and now the entire City is running OpenOffice software on Linux. There are a few pockets of of users finishing up their projects on WordPerfect, Excel and Powerpoint but 99% of them are converted and live on OO. That is about 100 concurrent users in OO at a time on one big server, and about 600 total users...all on thin clients.

    The comments about users not liking change is true, and it's true that they complain no matter what you do---even upgrades of the same product.

    We got word of a location that moved to OO on Win32, and they had a brilliant idea. OpenOffice was provided to them for use for free, if they wanted to continue to use Office they had to *buy their own copy* (~$399 payroll deduction + upgrades + support costs). :P That works nicely doesn't it?

    Dave Richards
    City of Largo, Florida
    drichard@largo.com

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