Comcast Begins Rollout of VoIP 229
rufey writes "Comcast is beginning their rollout of their Internet phone service, according to a press release released today.
It seems that the increased competition has gotten the attention of the baby bells, who "have realigned their attention to target cable's success and plan to invest billions of dollars of their own to upgrade their decaying copper network with speedier fiber-optic lines". With Comcast owning the network that the voice calls will traverse (until it gets to POTS, if needed), will Comcast's VoIP quality be better than their competitors such as Vonage, which relies on third party Internet connections to carry their VoIP?"
um... (Score:2, Insightful)
Doubtful (Score:3, Interesting)
That's the glory of having a virtual monopoly and charging me a hundred bucks a month for internet and basic digital cable.
Re:Doubtful (Score:2)
Their response was pretty much that i shouldn't expect broadband if i'm not connecting to things in the uk.
The upside is that now their customer service is entirely handled by script reading indians, you can call and say you want to cancel because qwest are doing dsl for $27/mo and they'll half the price of your internet service.
Re:um... (Score:3, Interesting)
Re:um... (Score:3, Informative)
I really put the blame on the cruddy Scientific Atlanta equipment they chose to use. I went through three "modems" in the course of a month. I quit after the third died, went with Vonage that same night, and I haven't looked back. The calls are ten times clearer on Vonage.
Re:um... (Score:2)
Local Number Portability (LNP) is pretty standard these days, I'd expect Comcast would offer it right from the start. Ditto for basic features.
Re:um... (Score:2, Insightful)
Re:um... (Score:2, Informative)
Re:um... (Score:2)
"Do you want to put YOUR family's safety in the hands of Bill Gates and Windows?"
Re:um... (Score:2)
Re:um... (Score:2)
How often has your phone died?
How often has your router/internet connection died?
Are those statistics close enough that you'd put your life or those of your loved ones in the hands of the latter?
I am not a Luddite. But I can tell an American shoe from a Chinese shoe and the latter don't bloody well fit right. You pays your money and you takes your choice. But remember, cheap isn't necessarily a principle normal folks always need or want to live by.
Re:um... (Score:2)
While it is true that dropping a packet in a TCP media stream hurts the audio quality worse than if it was a UDP stream (UDP won't stop and try to retransmit like TCP does), there is still a very real need for QoS, as dropped UDP packets *do* affect audio quality. WonderShaper is
Disadvantages of owning the network (Score:5, Insightful)
Re:Disadvantages of owning the network (Score:2)
And yes, you can only use your Speakeasy VoIP connection with the DSL line it was installed on and you cannot move to any old IP address.
I have Speakeasy, but I still use Vonage for VoIP (without QOS complaints).
Re:Disadvantages of owning the network (Score:2)
Re:Disadvantages of owning the network (Score:2)
Which would be fine because when you talk its using your upload bandwidth which is usually really low. But when voice is incoming you are basically downloading which is a lot larger of a pipe.
Re:Disadvantages of owning the network (Score:2)
Re:Disadvantages of owning the network (Score:2, Insightful)
This might be true for the early adopters of VOIP, but the VAST majority of this potential market only travels to two places, home and work.
I work for one of the major phone companies, they understand (whether their service record show
Re:Disadvantages of owning the network (Score:2)
Re:Disadvantages of owning the network (Score:2)
Re:Disadvantages of owning the network (Score:2)
Re:Disadvantages of owning the network (Score:2)
Re:Disadvantages of owning the network (Score:2)
Two words.. (Score:2)
I get 8.5mb down and 1mb up... for $29.95 a month. Can you beat that with DSL?
Re:Two words.. (Score:2)
Over ADSL. Your point was?
Oh wait, you only have to surrender to the French first!
That's a promotional rate... (Score:2)
After that, depending on what other Cablevision services you have, it's either $44.95 or $49.95 per month [optimumonline.com]
It's still "wicked fast", but I wanted to make sure people had the straight dope.
Re:Two words.. (Score:2)
Competition (Score:5, Insightful)
Hi, I'm the phone company, I've decided that you have no choice but to use me for phone service, so I'm going to screw you. Oh wait, you suddenly have a choice... I TAKE THAT BACK, I'm your best friend, look here's some free stuff, here's a discount, just don't leave, PLEASE!!!
I love competition
Re:Competition (Score:2, Interesting)
I think it is just a matter of time before Comcast decides to block all traffic to and from their VOIP competitors. How is that for competition?
Re:Competition (Score:2)
Re:Competition (Score:2)
Re:Competition (Score:2)
Just a nit.. it's not your phone company that decided this, it's your town.
Re:Competition (Score:2)
I love competition
Its hard to figure out the point of this post, but most phone companies are getting out of the phone company business and going to networking (with the exception of mobile phones, too much money there). I guess t
Why bother? (Score:2)
Too Expensive (Score:5, Insightful)
"At $40 a month when purchased with Comcast's cable and broadband service, $54 a month on its own, Digital Voice is more expensive than what competitors such as Vonage or AT&T offer. Unlimited domestic dialing plans from other VoIP providers often costs as little as $25 a month."
$40 Bucks a month? I could have a 2nd line (with a virtual London area code), and a separate fax line from Vonage for the same price.
Doesn't seem like much of a CallVantage
Re:Too Expensive (Score:2)
$40 Bucks a month? I could have a 2nd line (with a virtual London area code), and a separate fax line from Vonage for the same price.
Word, bro'. For Comcast cable TV & internet, I pay $90 a month. They're not getting any more from me, the wankers.
Re:Too Expensive (Score:2)
Re:Too Expensive (Score:2)
Heh...did you read about your $3/month increase yet?
Nope -- you're kidding me, right?
Re:Too Expensive (Score:2)
(CSR, in obvious Indian accent) Hello, my name is ... "Edward". How may I provide you with etc etc et
Re:Too Expensive (Score:2)
Too late. (Score:5, Interesting)
The woman on the phone responded with nothing more than "what are you talking about?". She had to speak with a supervisor, who eventually just said "We don't offer that in your area. Or any area, actually. And I doubt we'll even have such a service for a couple of years".
Didn't explain why they've been advertising it for eons.
Anyway, they've lost money here, because I went with Packet8.net. Great quality, cheap prices. Unlimited long distance to the states and Canada for $20/mo, including all of the features that most companies would charge a hefty extra fee for (call return, caller ID, call blocking, call forwarding, voicemail, conferencing). And rates to other locations are typically between two and four cents per minute. Can't beat that.
Comcast would have to beat that service by at least 20% to make it worth my time *and* provide the adaptor for free (since you have to buy one with most VoIP providers for about $50).
Re:Too late. (Score:2)
Re:Too late. (Score:2)
And keep in mind that Comcast controls your internet service -- what if they start doing some "traffic shaping" that drops a few (or more than a few) of your Packet8 RTP packets here and there, or offers real QOS guarantees for their telephony traffic (at they expense of your Packet8 traffic)?
Re:Too late. (Score:3, Informative)
Re:Too late. (Score:2)
Anyways, I had the good sense to leave customer service over 2 years ago. Dispatch is much nicer.
Re:Too late. (Score:2)
Marketers market, their jobs have little to nothing to do with products or services.
Only three areas? At least one more... (Score:4, Interesting)
However, I got a flyer a few weeks ago for this service - and I live in Denver! In fact I signed up for the service today and have an installer coming out next week.
Mainly I was motvated by a desire to user snyone other than Qwest. I am also hoping to get some kind of price break from also using Comcast for my ISP, though they said nothing about it while signing up.
Re:Only three areas? At least one more... (Score:2)
Already have Dish, and Comcast (Score:2)
I am in a six-year old subdivision, so possibly teh Comcast lines are not rotting yet.
What I do have is a residential splitter so any kind of DSL is out of the question. So, my only option for high-speed internet is Comcast. They have some problems but I would not say more than once every few months thinking back on it... though my stupid router seems to dislike the service and requires a power-off about once a day to reaquire the network.
I also have Dish, long ago having seen t
Vonage's success will be short lived (Score:3, Interesting)
Re:Vonage's success will be short lived (Score:3, Interesting)
How exactly would your cable company even know you were using Vonage???
Re:Vonage's success will be short lived (Score:2)
A traffic shaping policy that deprioritizes and/or limits RTP traffic (or prioritizes something else) on the cable side of the network would do the trick, too.
Re:Vonage's success will be short lived (Score:2)
Re:Vonage's success will be short lived (Score:2)
Re:Vonage's success will be short lived (Score:2)
It's possible people in your neighborhood are coming home from work and booting up KaZaa and BitTorrent...
Up time (Score:5, Insightful)
By contrast, every month or so I will sit down to use the internet and find my Comcast service completely down or the service degraded significantly. When the service is down it can be for minutes, hours, or in a few cases, days.
How sucky would it be to have unreliable phone service? I just can't risk it right now.
The Down Low (Score:2)
I have - it's called rural telephone service. Sometimes you wait a day or two.
Even in the city I've had the phone out once or twice...
I have had cable internet fail more often, granted, it will be injteresting to see if peole are willing to accept a slightly lower quality standard for service uptime or if Comcast will have to shore up the network a bit.
Re:The Down Low (Score:2)
Re:Up time (Score:2)
As far as the actual quality of your cable modem service, that another issue entirely.
Re:Up time (Score:2)
Re:Up time (Score:2)
worse, of course, is comcast's ridiculous TOS regarding hosting your own mail server. I can't maintain a mailing list that sends more than 1,000 recipients a day, yet comcast is constantly pimping their ghey
Re:Up time (Score:2)
Although it has gotten better in the past 2 to 3 years, people put up with cellphones that were very unreliable. Me personally, after I was finished "needing" a cell phone, I paid to get out of my annual contract and threw the phone in the trash due to its unreliability and high rates. (That phone was on many resume's before I got a POTS line).
Re:Up time (Score:2)
Re:Up time (Score:2)
VoIP not really ready for primetime (Score:4, Insightful)
For my purposes it's great since I'm a Swede located in California for now and I still have a Stockholm phone number that I can call (And get called) by all my friends from back home. The problem is however that the VoIP traffic is very sensetive to high loads on my cable service. I have no doubt I'm an above average user of my network, but it can't be unheard of that people actually saturate their cable modem.
As long as you don't run a quality of service setup (Which can never saturate the cable modem since they are usually set up with really weird buffers giving you around 3 second ping times if you start filling with both up and downloads at the same time) you can't use your VoIP solution. Pretty much any P2P application will cause your VoIP to go down as soon as you start it for instance.
Setting up QoS is not something that everyone will be able to handle and in that case I think they will be disappointed with their VoIP experience.
But perhaps Comcast can deliver on QOS (Score:2)
Re:But perhaps Comcast can deliver on QOS (Score:2)
Cell (Score:2)
Why have a physical phone? Good question!
Re:VoIP not really ready for primetime (Score:2)
1) Talk on my Vonage line while,
2) Playing CS or Enemy Territory, and
3) Listening to radio on the Internet
with no degredation in my service. Yes, when I'm hammering a big download quality can suffer but I've never had it go out completely as a result of bandwidth usage.
Re:VoIP not really ready for primetime (Score:2)
VoIP Isn't all it's cracked up to be. (Score:3, Insightful)
Re:VoIP Isn't all it's cracked up to be. (Score:2)
PSTN, not POTS. (Score:5, Informative)
PSTN, not POTS, please.
POTS = Plain Old Telephone Service. It's an electrical and signaling specification: Two wire, 24v DC supplies, ringing, pulse/tone dialing, cabling and line impedence standards (typically CAT3), etc. RJ and other connectors. POTS, and customers attached to the PSTN by POTS, are a (large) subset of the PSTN but far from all of it.
PSTN = Public Switched Telephone Service. It's the whole telephone ball of wax. Customers attached by POTS, ISDN (basic or primary rate), Tn with SS7, and several cellular standards, etc. Common numbering plan. Division of effort between long-haul, local, and cellular system providers. International carriers and standards. I could go on.
POTS is a wire connection standard. PSTN is The Telephone Network.
Re:PSTN, not POTS. (Score:2)
Re:that's a dumb distinction (Score:2)
Google for it, dude, or check a wiki, before you sound off.
It's the industry's own terminology.
And trust me, as someone who has to deal with them professionally: There's a LOT of oddball terminology distinctions that can become VERY important when you're dealing with them. Like DS1 vs. T1 for instance.
Comcast user.. (Score:4, Insightful)
1) DMCA letters
2) Outages at exactly the same time every night
3) Prompt, yet horrible, customer service
I expect VoIP from the same company to be on par, if not worse, than their cable service. If I could afford a decent DSL package that offered me 3mb/sec I'd do it. I have a feeling a lot of people use Comcast because they have no other HSI choice in their area, which is really sad.
The market is just begging for competition right now, and companies just can't dole out the cash to provide & maintain a competent, COMPETITIVE residental high speed network.
The only other option I have (greater chicagoland area) is SBC - which is about 1/3rd of the bandwidth Comcast offers for the same price. Looks like I either have to move, or stick with Comcrap for the rest of my suburban life.
Re:Comcast user.. (Score:2)
Cringely scores (Score:3, Informative)
from Betting a Billion: Bob's Predictions for 2005 [pbs.org]
I think a line was removed from the article (Score:2)
I was expecting to see this sentence go a bit longer:
"...while Qwest sits on it's big shiny blue [mnginteractive.com] ass and watch the market free fall away from it."
Disgruntled user trapped behind Qwest residential splitter, AKA "DSL-proof firewall".
Why overlook the obvious: cell phones (Score:2)
You might make the argument that they suck in areas where there's poor reception... but then, you expect these same areas to have kick-ass broadband that you can readily access for cheap?
And with a cell phone, you're getting data services that are getting faster and faster all the time.
UMTS is around the corner with Docomo [wifinetnews.com] offerings soon after.
Soon the question might be "why have a wired connection at all?" instead of "which broadband/V
Comcast is the LAST to do this!!! (Score:4, Interesting)
Cablevision and Time Warner have been offering VoIP for a long time now and I can personally attest that Vonage is better then both.
I was a low level net admin at Cablevision when they rolled out their VoIP product. Sure out network was great but no one had any idea how to setup a VoIP infrastructure. Mind you Cablevision spared no expence with equipment, all high end Cisco stuff throughout. We brought in Siemans and they set everything up for us. We had four guys on staff 24-7 just sitting around working on it.
NOTHING WORKED RIGHT EVER. They would blame our BETA IOS, they would blame Corporate IS, they'd blame our Software Engineering, etc. No matter how "perfect" (by their definition) we made the environment it still never worked. When it did there would be god awful distortion. This was blamed on freak RF anamolies.
Vonage only does VoIP, they do it realy well. It works the same as when other companies (Like earthlink) Piggyback another Cable Co's modem. Once you get passed the UBR you hop onto another network entirely. If your "On Demand" works ok and your screen doesn't pixelate you should be fine. From the RF point of view all things are created equal. The only differences that you see will be directly attributable to the VoIP provider.
For the record I understand that Cablevision's VoIP is still crap and Time Warner hasn't done a full blown release yet. If the submitters point of view was accurate these companies would have a far superior product and they would have released it full blast by now without hickups. After all the have network insight that no other company posseses. It would seem obvious that they would be able to make the better product.
Another side issue is that most Cable Co's have trouble handling the overhead outbound of all these VoIP calls. Think how many Cable Providers Cap uploads low, or cap people after long periods of heavy upload. Guess what happens when you hand out VoIP modems like candy. With TCP/IP an insane network up screws up everyone's down.
Has anyone seen a Cable Co launch a VoIP service successfully?
suggestions for home alarm systems? (Score:2, Interesting)
They're coming soon... (Score:2)
Tivo vs In-House PVRs (Score:2)
My VoIP experiences are so far positive (Score:3, Informative)
The phones in the entire house are connected to the phone patch block through the patch panel and a 66 block. The VoIP adapter is also connected to the phone patch block as well as the network. The Asterisk box is connected to the network and to the PSTN landline. So. When I pick up a phone (any of the three in the house), I simply dial a number. The signals from all the phones run through the Grandstream VoIP adapter to the Asterisk box. The Asterisk box figures out if it's a local call or long distance. If local, it uses the FXO card to send out the call on the PSTN. If long distance, it communicates via IAX to the Binhost server and places the call over the Internet. No intervention is required on my part as to where it goes, it just does it right.
If the Internet connection is down or otherwise inaccessible, it automatically falls back to the landline so calls can still be placed.
The end result is that I get much cheaper phone calls than I would if I used my long distance on the landline (7 cents US/12 cents Australia vs 3/5), yet I don't have to inconvenience myself with having to worry about which phone I have to use for a phone call.
Incoming calls are received by the Asterisk box. Assuming I haven't turned on call forwarding or do-not-disturb, it rings through the VoIP adapter to the phones in the house. If nobody answers, Asterisk picks up the line and gives a message and allows the user to pick either my or my wife's voice mail box and leave a message. Very handy.
Costs:
Monthly VoIP service: About $20 for the calls, $5 for the line.
Internet: $45/month
Asterisk: Free
Asterisk server: Free donation
FXO Card: $15 on eBay
VoIP Adapter: $65
Wiring: out of some old box
Firewall: Free donation as well
Landline costs: $17.95/month
So total? $80 in startup, $87.95 monthly for all my phone calls and Internet service. I call that a *deal*.
Vonage Experience (Score:3, Informative)
I have the basic Vonage 500 minutes/month plan for $14.99. Cox internet service (4 Mb down, .5 Mb up) for $50/month (would be $40 but I don'tuse their cable service). Additional minutes for VoIP (which I've never come close to the 500 minute limit) are billed at 3.9 cents/minute.
So for $64.99 month I get my internet access and Voip.
Start up fees for internet were free, for the Vonage VoIP Service it was 29.99 + 9.95 shipping/handling. So lets say $40 for sta
Re:Vonage Experience (Score:2)
That's really cool, I didn't even know they had anything like that yet. I think that's a big issue; I know that until I applied QoS to the firewall, if I was doing something big on the 'net I would hose out my VoIP and that woul
Rollout??????? (Score:2)
No thanks (Score:2)
Re:Hmmm (Score:2)
I have a flyer - $23.99 (Score:2)
I'm going to try them out for a little while and see if they are any good, possibly switching to Vonage in the future when they get 911 all squared away (don't know how Comcast is in that regard). I can't understand why a light use local telephone service should really cost more than $10.
Re:It's going to be expensive... (Score:2)
However, the $40 per month is the entry fee, I think it goes to $50/mth after the first few months (or it's $30/40).
That entry rate is comparable to my Verizon local + Verizon long distance + moderate long distance usage, AFTER taxes and fees.
Re:It's going to be expensive... (Score:2)
Re:It's going to be expensive... (Score:2)
Re:Primustel CA (Score:2, Informative)
Being able to keep your existing number is key. Verizon sent me a flyer advertising their VoIP offering, called Voicewing. I'm already a Verizon DSL subscriber, so I have broadband. I'd like to dump my local phone connection, for which I pay close to $50 a month and don't use a whole lot. So what are my options with VoiceWing [verizon.com], I wonder. I check out the web site.
Turns out
Fixed service address (Score:3, Interesting)
Companies are working on it but the issue is tricky. You'll be happy to know that the solution to this problem will also enable companies to make sure of your physical location on the network before watching things like canadian TV in the US...
Re:Hope they do a better job than 'On-Demand' (Score:2)
Then they offer an on-demand channel for each additional subscription package you pick up. These On-Demand channels cost nothing. In my case I have the following:
They also offer a special OD channel for those who subscribe to their HD service.
Re
Re:OOh (Score:2)
Re:OOh (Score:2, Informative)
Re:But I can't dial 9-1-1 ! (FP) (Score:2)