CWmike writes "A prolonged, ongoing Gmail outage has some Google Apps administrators pulling their hair out as their end users, including high-ranking executives, complain loudly while they wait for service to be restored. At about 5 p.m. US Eastern on Wednesday, Google announced that the company was aware of the problem preventing Gmail users from logging into their accounts and that it expected to fix it by 9 p.m. on Thursday. Google offered no explanation of the problem or why it would take it so long to solve the problem, a '502' error when trying to access Gmail. Google said the bug is affecting 'a small number of users,' but that is little comfort for Google Apps administrators. Admin Bill W. posted a desperate message on the forum Thursday morning, saying his company's CEO is steaming about being locked out of his e-mail account since around 4 p.m. on Wednesday. It's not the first Gmail outage. So, will this one prompt calls for a service-level agreement for paying customers? And a more immediate question: Why no Gears for offline Gmail access at very least, Google?"