Multi-State AT&T U-Verse Outage Enters Third Day 202
SonicSpike writes "AT&T U-verse customers are reporting this morning that an outage that began Monday and is affecting at least 15 states is still not resolved. Some customers were told this morning that the problem will not be fixed for at least 24 hours."
Re:Which states? (Score:5, Informative)
Arkansas, Georgia, Texas, Louisiana, South Carolina, North Carolina, Tennessee, Mississippi, Florida, Kentucky, Alabama and Oklahoma are cited across multiple sources, including http://www.arkansasbusiness.com/article/90315/att-u-verse-experiencing-widespread-outages . I couldn't find any other sources that mentioned three more states, but eyeballing a map of the US, and how some mentioned the 'southwest' too, I suspect Arizona and New Mexico may be involved as well.
Re:Which states? (Score:5, Informative)
Not a complete list, but its limited to more southern states. FTA:
"Arkansas, Georgia, Texas, Louisiana, South Carolina, North Carolina, Tennessee, Mississippi, Florida, Kentucky, Alabama and Oklahoma."
Re:They should give people 1mo free HBO to make up (Score:5, Informative)
We had an odd problem with the U-Verse phone service where it would not display the Caller ID for my MIL.
My wife won't answer the phone if she can't see the Caller ID, so if it says "UNAVAILABLE" she will let it ring.
I tried to get them to figure out what was wrong and after about 2 hours they figured it out.
The rep was very apologetic and offered to "make it up" to us because we were so "understanding"
He offered 1 month of Free HBO
I asked him what was our obligation after that free month.
He paused.
I asked him if we would then get billed for the second month if we didn't cancel.
"Well, yes" was his reply
I asked him if there was ANY other way he was authorized to "make it up" to us.
He told me there was nothing else.
My over-reaction (Score:0, Informative)
I had AT&T U-Verse for a year,
promised 18Bbit I was.
I rarely got 5Mbit.
It took 5 technicians to get my connection initially set up.
I had my line re-provisioned to other customers 3 times.
I ordered extra static IP addresses, the technician didn't have any of the information, nor did he have any idea what to do with that information.
SO.... I switched to Comcast Business Class, 50MBit.
The technician knew what he was doing.
Everything was set up correctly (technically speaking).
Haven't had a single issue in 6 months.
U-Verse is crap, they have no idea what they are doing.
being offered $20 for my inconvenience (Score:2, Informative)
My outage in Raleigh, NC is now since 3am Tuesday, going on 36+ hours.
Did receive an automated phone call telling me that my service was restored, but that proved to be incorrect.
After 30min wait on hold, I was offered a $20 credit on my account (once service was restored) for my inconvenience.
It's a shame that the area is a duopoly - TWC isn't high on my trust list after they had a multi day outage around Christmas 2012
INFORMATION (Score:5, Informative)
--- anonymous uverse tech
This is whats going on, any new gateway or exisiting gateway that is restarted will not be able to obtain service. The DHCP servers are overloaded and over capacity, CMS has disabled their northbound API so no provisioning can get thru in order to lessen the load.
Its not affecting everyone in the affected areas, and as a precaution NO ONE should attempt to powercycle or reset their gateway for any reason.
Re:It worked better with relays (Score:5, Informative)
You've got some real rose-colored glasses there. I remember what else came along with that monopoly reliability:
-Phones, which you had to rent for decades, wired directly to the wall with no connectors. (That made painting a room into a constant phone shuffle.)
-Rules against hooking anything but rented telco equipment to the system.
-Astronomical per-minute costs to dial up grandma in the next state.
-Switches that were frequently overloaded by too much traffic (fast busy signal). Not technically "down", but frequently unuseable anyway.
-Zero calling features.
If the AT&T monopoly were still in place, we'd probably never have gotten internet access at all. Instead, we'd be probably all be stuck using clunky telco-owned terminals like the French Minitel system.
Re:Which states? (Score:5, Informative)
Here's all the areas being affected, posting anon since I work for them, and I'm not entirely sure I'm allowed to post this info.
Atlanta (Tucker), GA
Baton Rouge, LA
Birmingham, AL
Charleston, SC
Charlotte, NC
Columbia, SC
Fayetteville, AR
Greensboro, NC
Greenville, SC
Jackson, MS
Jacksonville, FL
Knoxville, TN
Little Rock, AR
Louisville, KY
Memphis, TN
Miami, FL
Mobile, AL
Nashville, TN
New Orleans, LA
Oklahoma City, OK
Orlando (Daytona Beach), FL
Raleigh, NC
Tulsa, OK
West Palm Beach, FL
These areas should be resolved by now:
Austin, TX
Corpus Christi, TX
Dallas (Richardson), TX
El Paso, TX
Houston, TX
Lubbock, TX
Odessa (Midland), TX
San Antonio, TX
Here's what I know about it as a lowly peon in the company: The DHCP daemon on a server in Richardson, TX, can't handle all the DHCP requests, and so keeps restarting every 10 minutes. When it's up, requests go through fine.
Re:One cable operator got sued for that in the 90' (Score:0, Informative)
Attorney generals: presumably multiple generals in the army of attorneys.
Attorneys general: the correct way to say what you were trying to say (more than one attorney general). The noun is made plural, not the adjective.
Re:Which states? (Score:5, Informative)
Clever, but can't work with U-Verse: The supplied "Home Gateway" (VDSL modem and router combo-box) is sufficiently locked-down to preclude any such tinkering. The WAN address (and gateway, and, and, and) comes from DHCP, period, address if there is no DHCP response then it defaults to 0.0.0.0.
In this state it cannot route packets, since it has no valid default route, and it stays broken until DHCP gets un-borked.
Furthermore, the only modems that work with U-Verse are those supplied by AT&T, so there's no chance of using third-party gear to work around the issue.
(That all said: What the fuck, AT&T? 15 states all relying on one box? I've been bitched out here on Slashdot for running a singular mail server with no diverse redundancy for a small company, while you've got fuckloads of paying customers relying on one machine?)