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Bug Software Windows IT

Kaspersky Update Breaks Internet Access For Windows XP Users 92

An anonymous reader writes "Yesterday afternoon, Kaspersky Labs released a definition update that blocked all Internet and Intranet access on Windows XP workstations. While there has been no official communication from Kaspersky, their forum is lit up with angry customers relying on each other to find a fix." Update: 02/05 16:42 GMT by T : Thanks to an anonymous reader, who says that Kaspersky has issued a statement, and a fix (though the fix takes some manual labor to implement).
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Kaspersky Update Breaks Internet Access For Windows XP Users

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  • Link to fix (Score:5, Informative)

    by davidwr ( 791652 ) on Tuesday February 05, 2013 @12:29PM (#42797695) Homepage Journal []

    Text of fix, credit the forum poster known as "omaudio":

    from Kaspersky-

    "We apologize for the inconvenience. It does appear that there was a hiccup with an Update pushed out causing Windows XP machines to lose internet connectivity. An update was just released that should address the issue, what I will need you to do is:

    To get XP users internet connectivity (temporarily), please disable the Web AV component of your protection policy for your managed computers. After doing so;

    In Security Center (or Admin Kit):

    1.) Go to the Repositories section >> (Right click) Updates >> All Tasks >> Clear updates repository.
    2.) Go to the Repositories section >> (Right click) Updates >> Download Updates

    After taking this step, please run your group Update task for Managed Computers. After the update has been pushed to your workstations, please re-enable your Web AV component in your protection policy. This should resolve the issue. "

Always leave room to add an explanation if it doesn't work out.