Comcast Customer Service Rep Just Won't Take No For an Answer 401
RevWaldo writes: The Verge and other sources report on how AOL's Ryan Block ultimately succeeded in cancelling his Comcast account over the phone, but not before the customer service representative pressed him for eight solid minutes (audio) to explain his reasoning for leaving "the number one provider of TV and internet service in the country" in a manner that would cause a character in Glengarry Glen Ross to blush. Comcast has now issued an apology.
It's very simple: (Score:4, Informative)
Just move (Score:5, Informative)
I had little or no problem cancelling Comcast recently when I moved. I used the phrase "moving out of the Comcast service area" when they asked why I was cancelling, and they put it right through. Had a little more trouble returning their boxes, however.
Re:So... (Score:5, Informative)
Sadly, then the company will send your unpaid bills to a collection agency who will hound you for payment and which will ruin your credit score. The burden will be on you to prove that you told them to cancel your service and they didn't. It won't be impossible, mind you, but you'll need to fight to clear your credit because some company refuses to stop billing you in the hopes that you'll just send them more money because it's easier than trying to cancel.
Not 8 minutes (Score:5, Informative)
This same article was recently posted on Techdirt. The call wasn't 8 minutes. The RECORDING was 8 minutes. There was 10 minutes of call prior to the recording even starting.
Re:So... (Score:5, Informative)
The correct hard ball approach is: I am recording this call and forwarding to my local cable franchise authority.
This is the entity that your local franchise must go through to offer service in your area and they are the ones that set rules like the number of seconds you may be placed on hold until you get a human without them having to pay a fine.
Re:We're sorry we got caught? (Score:5, Informative)
Pretty much.
Here's the actual link to the apology instead of a random blog. http://corporate.comcast.com/c... [comcast.com]
Re: So... (Score:3, Informative)
Actually...if you use a credit card, and dispute the charge after you tell them you want to cancel, it goes a bit better than that.