Comcast Employees Change Customer Names To 'Dummy' and Other Insults 262
An anonymous reader writes: According to customer bills and screenshots submitted to and reported by blogger Chris Elliot at BoardingArea, Comcast employees have repeatedly changed the names of customers to insults like "dummy," "w***e," "a*****e," and "b***h." Elliott notes although reasons and consequences for this behavior are unknown, "one thing is clear: At least one person, and maybe more than one person, really doesn't like Comcast's customers. Enough to put it in writing. Repeatedly." Comcast has apologized and is looking at ways to prevent it from happening in the future.
w***e ? (Score:2)
What is a w***e ?
w***e ? (Score:4, Insightful)
white
Re:w***e ? (Score:5, Funny)
RTFA you first posting whore.
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whore not whale. comcast is awful
Re:w***e ? (Score:5, Funny)
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And I'm sure the names 'dummy' and 'asshole' do apply to some of the customers. [trenchescomic.com] And whore, for that matter, in a literal sense.
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My sympathies are with the Comcast tech support on this one. As bad as Comcast can be, which is at least 300 milli-Hitlers bad, the tail-end of the worst people to call customer support can be worse still. Or just too stupid to be allowed to own a computer.
Re:w***e ? (Score:5, Insightful)
Sure, some people who call for support are frustratingly inept or just act like assholes. I get that. Sure, a support person may feel a need to vent by the water cooler. Fine and dandy.
But, these support assholes are changing the customer name in the database such that the bills go out addressing customers as "asshole" or "whore". That is beyond unprofessional. Perhaps their paychecks should be made out to "dumbass", or "fuck head". Fair's fair.
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Wait, wait, are you saying that 2 wrongs don't make a right?! But what if the other person is a total _____, that changes it... right?
If you made out their paycheck to "fuck head" they would be happy. That is hostile enough that even if they somehow didn't have a lawsuit, they could quit and still get unemployment. There are few situations where that applies, but writing pejoratives on the paycheck would tend to make it easier to prove a hostile work environment.
People doing this are usually trying to get f
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Quitting normally means you absolutely don't get unemployment, so there is no motivation for the lazy to quit instead of taking their chances on getting fired.
It's lazy to not want to be abused? I've had fucking abusive jobs before and I quit because it wasn't worth $3.50 an hour to get abused. Luckily back then there were enough jobs that I could be picky but this idea that people should put up with abuse or they're lazy is bullshit.
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Well, this is simple. If I get a bill addressed to "asshole", then it is clearly not to me. (My name is different.) So it goes unpaid. And they will not be able to collect (by collecting agency/authorities) until they fix the name either.
And when they eventually fix the name, they can't add surcharges for late payment - I never got any bill on time . . .
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Well, this is simple. If I get a bill addressed to "asshole", then it is clearly not to me. (My name is different.) So it goes unpaid. And they will not be able to collect (by collecting agency/authorities) until they fix the name either.
And when they eventually fix the name, they can't add surcharges for late payment - I never got any bill on time . . .
That will be cold comfort when they trash your credit rating.
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The users have no power over the workers, and the workers have real power over the users. The users receive real harm by many known, documented actions of comcast workers. Therefore, it is clear, without going into the details, that the users have very limited capability to do evil to the workers, and the workers have a disproportionately larger capability to do evil to the users.
Even if you convinced me that users are more evil by nature than the comcast workers, the comcast workers would still be the ones
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"disenchanted/upset customer"? Clearly, you haven't worked in tech support, or known anyone who has, or read any of the blogs or horror stories, or, really, informed yourself in any way about this. Humans have a bell curve of both "crazy" and "mean", and the tail end of either is not something you'd ever want to come into contact with.
Re:w***e ? (Score:4, Insightful)
It's the *job* of the people who work in call centers to deal with these people. That's what they are paid for. Do you think that plumbers like dealing with pipes full of human waste? No, but it's their job to do so occasionally.
Re:w***e ? (Score:5, Insightful)
Humans are not machines. Many of them come to hate their jobs beyond the point they can bear, especially if said job involves being yelled at and blamed by angry people all day about things they have no control over. It's natural to direct that blame back at the people yelling at them, and to be on a short fuse after a while. Sure they have to be fired when the insults become public as a matter of public relations, but I sympathize with them even if I'm one of the people they've labeled insultingly.
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especially if said job involves being yelled at and blamed by angry people all day about things they have no control over.
"Woe is me, I have no control over which shit call center job I have.", right?
Go back a few posts
You take a job at a customer call center for a reviled company;
If you work for Comcast, you either a) expect to get shit from people hating Comcast; or b) are a complete idiot.
If you choose to associate yourself with any business or entity, you are choosing to be a part of that organization's reputation too. If you join the CIA, there are some Snowden lovers that are going to hate you. If you join the CIA as a public relations officer, you're going to have to meet & t
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One could always try to work for a plumber to learn the trade. Many tasks done by a plumber are unpleasant, but don't require years of training. Maybe they'd accept someone to help them doing the easy or dirty tasks (that they can still bill the customer for) so they can only work on the clean or hard parts, like welding pipes, making threads and waterproofing fittings.
Anyone who can watch YouTube for a few hours a week can learn to change valves, connect a faucet or sink. Declogging sinks and toilets is ev
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Although complaining about the Slashdot summary around here is as useless as it is common.
Re:w***e ? (Score:5, Funny)
Please, there are children reading
Re:w***e ? (Score:5, Insightful)
Sometimes the world gets more tolerant, sometimes less tolerant. The word is 'whore' and not even the Parent's Television Council [wikipedia.org] thinks it needs to be censored.
It's the most vile insult imaginable. They are comparing their customers to the congressmen that Comcast is bribing, er, lobbying.
Re:w***e ? (Score:5, Insightful)
Huh? Congressmen aren't getting paid to fuck. They're getting paid to let other people fuck YOU.
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And I'm sure the names 'dummy' and 'asshole' do apply to some of the customers. [trenchescomic.com] And whore, for that matter, in a literal sense.
So it was you
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What is a w***e ?
Wylie, as in Coyote.
I got Ariadne as well, but b***h....
What the Hell? (Score:5, Funny)
Is Comcast a real company, or just an Onion-like parody of one?
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Its not a real company, its a monopoly.. so fuck you what are you gonna do about any of it?
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Monopoly? In most places, they face competition from the phone company.
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A monopoly can have competition, what makes it a monopoly is that it's big enough to either not care about the competition or big enough to effectively control the market. And in most places Comcast doesn't care about the customers because they are effectively the only choice for television and/or internet. So there are a couple of satellite providers but Comcast ignores them; maybe AT&T has a lower speed internet and half finished television service, but that can be ignored, and in a few places maybe
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Is Comcast a real company, or just an Onion-like parody of one?
Are you asking because of the quality of their Customer Service or actual service?
Comcast is a huge video game (Score:2)
they are playing you all for suckers and trying to shoot you off the couch. accede to the force, cut the cord, and stream.
It's either Comcast or prohibitive cap (Score:3)
If you cut the Comcast cord, then you're on Exede satellite with its 10 GB/mo quota.
Then what instead of Comcast? (Score:2)
If Exede is as crap as you say it is, what would you recommend instead of Comcast for people who are not currently in a situation to be able to move to an area served by FiOS?
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Comcast is the cable TV provider of most systems from Maine to New Jersey, and is attempting to merge with Time Warner Cable.
Region? (Score:5, Informative)
Comcast has undergone some significant growing pains since, while in theory they are one big company, in reality they have a maze of poorly connected systems left over from the hundreds of smaller ISPs and cable providers they bought up over the last decade or two. Some of these systems have better controls (and auditing) on them than others, and each absorbed company has its own corporate culture and oversight.
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"they have a maze of poorly connected systems left over from the hundreds of smaller ISPs and cable providers they bought up over the last decade or two."
They may be eaten by a grue. If we're lucky.
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I wonder if anyone has looked into which region this might be happening in. Comcast has undergone some significant growing pains since, while in theory they are one big company, in reality they have a maze of poorly connected systems left over from the hundreds of smaller ISPs and cable providers they bought up over the last decade or two. Some of these systems have better controls (and auditing) on them than others, and each absorbed company has its own corporate culture and oversight.
According to the link to Comcast's apology, this happened in Spokane, WA. Does that tie in w/ your theory?
blame it on there contractors and sub contractors (Score:2)
Comcast needs to move most if not all of there contractors and sub contractors in house.
Lack of creativity... (Score:3)
... I'd give them pet names. Like "Mr Muggles" or "smeegle"... just calling people ahole... come on. That's what kids say their name is in RPGs when they don't care... which is always.
A more interesting subject... when you're playing a single player RPG do you ever care what your name is? I mean... half the time I put in nonsense names but it is never meaningful. I might as well be entering in "asshole"...
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Quite apropos. Dealing with Comcast CS is very much like playing an RPG with a wicked DM. If only one could muster a vorpal blade to dispatch them altogether.
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A more interesting subject... when you're playing a single player RPG do you ever care what your name is?
Yes. If I'm playing a game which doesn't suck, I try give my character a good name.
If I'm playing a game which sucks, I still name my characters rude things. Got to get your chuckles somewhere. Lunar was made better by seeing "biatch, be strong"
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Hmmm, what about management??? (Score:5, Insightful)
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Either management is approving of these actions either explicitly or implicitly by inaction or management is incompetent.
I would bet that management is 100% engaged in the pending merger with Time Warner... that's the sexy stuff. Day to day management of delivering product or keeping the proles... I mean, customers, satisfied is way down the list of priorities. Too hard to measure, too hard to link to anything that raises stock value. It may be sad, but in big companies making customers happy (particularly customers who are captive to your monopoly status anyway) doesn't get you promoted from your middle-management job like
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Or maybe companies should stop outsourcing their core customer facing functions in order to provide accountability
Yes I know cost-cutting is more important than customer service even though I wish it was otherwise
"dummy," "w***e," "a*****e," and "b***h." (Score:5, Informative)
dummy
whore
asshole
bitch
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One of the few times an AC can spend its whole post cursing and not be labeled a troll.
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Comment removed (Score:5, Interesting)
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Verizon is not building out FIOS. They're running as fast as possible away from anything hard connections to sites that aren't cell towers.
Regulatory failure, not a market failure (Score:2)
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Obviously, comcast isn't directly in favor of random insulting name changes(no real payoff for them, which puts them even below "billing errors"); but their customer service is as glorious as it is because any aspect of customer interaction t
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As someone who used to do support for Comcast (Score:5, Insightful)
Now why would a bottom tier employee do something like this? Probably because management treats you like crap, corporate wants numbers and management is there to make sure you are on the phone with as little time between calls as possible (you are timed on everything...). They want you to take as many calls as you can by making them quick. They want you to suck up to customers too. On the other hand, they don't want you to give customers a god damn dime.
The customers that have this stuff written about them? Odds are that they're a problem customer that calls frequently. You get those. People who demand moon from you. Sometimes they believe that you have the power to set company policy when in fact we have the least power in the entire organization (our bathroom break times/frequency were monitored). People that believe you have a personal stake in making their connection suck and actually fixing it is the last thing you want to do. It's quite the opposite, we want to fix the problem with a smile on both ends and have a pleasant conversation then move on to the next nice person. Being screamed at actually makes our job loathsome. People who refuse to help you in any way when trying to troubleshoot an issue. People who call you a liar when it's obviously a problem on their side. People who think you're in India and berate you for being a stupid foreigner and treat you with zero respect. Doctors and lawyers are the worst in that arena, even if they know you're American they feel that they know more than you do about your job and you're some shiftless loser lackey barely able to answer a phone. The doctors like this even demand you call them "Dr. SoAndSo" because that is their title. The power trippers like to scream at you and tell you that you're losing them hundreds of dollars per hour, but they refuse to upgrade to $99/mo. business class service where we could have sent a technician out 24/7. Nope, saving hudreds of dollars per hour isn't worth tens of dollars per month more on a billing statement.
Re: As someone who used to do support for Comcast (Score:3, Interesting)
Absolutely right! At VCC, we took pride in getting things done, even when management decided that technical support included sales. If I wanted to be a sales rep, I'd have been on the other side of the building working on commission. But I wanted to "fix broken stuff", but management figured that everyone including the janitor should be selling.
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Doctors are the worst in that arena, even if they know you're American they feel that they know more than you do about your job and you're some shiftless loser lackey barely able to answer a phone. The doctors like this even demand you call them "Dr. SoAndSo" because that is their title. The power trippers like to scream at you
Posting as anon, for my safety... but as a hospital IT employee, I can totally attest to this. Doctors are the most demanding and entitled people I've ever met. Most nurses on the other hand are quite civil and reasonable. Only occasionally will I have contact with a "bitch" nurse.
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Here is the thing, you are probably right that some of these abuses may be caused in reaction to difficult customers, but who knows if that is the only reason? In my own experience people who pull crap like that may start out needing a reason, but may well escalate to doing it to anyone they please. I recall once I subscribed to a magazine and filled out nothing more than name and address; only to see my name changed to Jockitch because it amused some random person.
But here is my larger point: who cares?
Re:As someone who used to do support for Comcast (Score:4)
But here is my larger point: who cares? Yes people can be difficult, they may be jerks, or worse; but this kind of crap is never justified.
You don't have to endorse "going postal" to consider that it may be a symptom of workplace problems in the industry. Likewise you don't have to endorse this sort of thing to care about addressing the causes of it, mainly the poor policies of comcast making their support employees miserable.
Re:As someone who used to do support for Comcast (Score:4, Informative)
At least one of the customers that got called asshole did nothing more than insist on cancelling a premium option on their cable service. Her 'offense' was actually wanting the option cancelled.
As for the rest, for better or worse, these people are the only people reachable and so their job is to listen to the complaints. I do try to avoid screaming, but when I tell you there is no signal on the line at all anywhere on my street, I do not want to hear "reboot your computer" or I can't ping your modem, please be home between Monday and Thursday of next week so I can send someone who doesn't have any equipment to fix the actual problem (yes, paraphrased). Of course you can't ping my modem, your network is down. Apparently they haven't been provided any training at all and can't even look up other customers in my neighborhood so they can try pinging their modems.
Yes, it's the management's fault that they don't even have that very basic knowledge and necessary tools, but since they can't or won't put a manager on the phone (probably a matter of policy), all I can do is ask them to take dictation into a note on the account.
"Human Shield" has never been a pleasant job title, but it's the one that fits their role in the company more often than not.
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...you're some shiftless loser lackey barely able to answer a phone.
Yep.
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" It's quite the opposite, we want to fix the problem with a smile on both ends and have a pleasant conversation then move on to the next nice person."
You haven't been the target of Comcast's "customer retention" have you?
I scheduled an install, and further discussion in the day with my SO made me cancel it. She had dealt with Comcast in the past and hates them with a passion. As a result, I had to cancel the installation. Rather than just cancel the installation, they fobbed me off on Customer Retention
w***e = whore, a*****e = asshole, b***h = bitch (Score:5, Informative)
seriously, this is a news story, use the fucking words they fucking wrote you fucking fucks. worse yet, they were used in quotes meaning it's literally a misquote.
"whore," "asshole," and "bitch." (Score:2)
you are welcome
How Comcast can fix this problem (Score:4, Informative)
Comcast has apologized and is looking at ways to prevent it from happening in the future.
How about if Comcast offers better customer service, so their customers don't get so angry? Given how bad their customer service is today, "better" is really low-hanging fruit.
If support calls you an A.., you probably are one (Score:5, Interesting)
Anyone who explodes here in rage probably never worked in support. You get your share of assholes. Actually, you get more than your share of assholes. Because you are in the mind of some people the source and reason of everything that ever befouled them. If you treat the customer support badly, don't expect good service. Your 5 bucks a month are not paying his paycheck, your call is not his reason to exist and you are essentially of no particular interest to said customer service rep. He's there to HELP you. With a problem that may or may not be caused by you, but one that absolutely certainly was not caused by him or her.
I can only guess what happened here. My guess is that Comcast suits forced support to be nice to even the most obnoxious waste of oxygen calling, and this is their only outlet. If you ask me, a very, very tame reaction. I've seen people actually resort to physical violence.
Re:If support calls you an A.., you probably are o (Score:5, Insightful)
Anyone who explodes here in rage probably never worked in support. You get your share of assholes. Actually, you get more than your share of assholes.
Do you know there are systems that listen to customers on hold, and if they seem angry, puts them to the front of the queue?
People in support encourage that behavior, reward it, by doing things for people when they get angry. They reward anger, even when not talking to anyone! As a result, people pretend to be angry. I know a guy, who, I've never seen get angry ever.......but when he called support once, I saw him pretend to be angry. Because that gets results.
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I highly doubt that any supporter ever wanted such a system in place. If they implemented such a system, irate people would go to the back of the queue, infinitely. For the next, say, 5-6 years.
It's management that rewards such behaviour. Not support.
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I've seen people actually resort to physical violence.
In remote support? Exactly how does that work?
If support calls you an A, it's a badge of honor (Score:5, Interesting)
Because you are in the mind of some people the source and reason of everything that ever befouled them. If you treat the customer support badly, don't expect good service.
"Hi, I'm the lowest-level support guy, I've got this menu I have to go down before I give up and connect you to someone who understands your problem."
"Let's start. Unplug the modem, wait 60 seconds, and plug it back in. Does that solve your problem?"
(Several steps later)
"Okay, now unplug the ethernet cable from the modem and computer, switch it end-for-end, and plug it back in again. Does that solve your problem?(*)"
This is what I have to go through before I can talk to someone about their system bouncing an E-mail I sent.
Your 5 bucks a month are not paying his paycheck, your call is not his reason to exist and you are essentially of no particular interest to said customer service rep. He's there to HELP you. With a problem that may or may not be caused by you, but one that absolutely certainly was not caused by him or her.
It's a psychology thing. When you need to give someone instructions or ask for help or whatever, you have to communicate the situation and what you want done.
I've never had a problem with level 2 support, they understand the problem, ask some pertinent questions ("but you can otherwise access the internet OK, yes?") and fix the problem.
If the level 1 person continually misunderstands what you are describing, misdiagnoses the problem, or stubbornly avoids dealing with your problem getting angry is a natural consequence. They are wasting your time, and doing it on purpose.
It's OK to get angry at stupid, stubborn people.
(*) Not making this up. An actual Comcast level-1 support request.
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If you pay peanuts, you get monkeys.
But aside of that, these crib sheet supporters exist for a reason. Their existence does not only serve the purpose to waste your time, because that could be accomplished even cheaper than the support monkeys are. By keeping you in the holding loop.
No, the reason is that these utterly and absolutely moronic questions they ask that make you wonder whether they think your IQ measures in the single digits actually solve most tech support problems. Yes, people ARE that stupid.
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Calm in the face of incompetence (Score:2)
If you treat the customer support badly, don't expect good service.
Absolutely. Be a nice person and you'll usually get better results. HOWEVER, it can be very difficult to remain calm when you run into an incompetent support person and most of us have at one time or another. You know the person reading from a script, who doesn't listen to what you are telling them, who is under orders to not really be helpful, incentivized to get you off the phone as fast as possible and doesn't speak the language very well after you have been transferred between 5 different departments
The fix? (Score:2)
It's a call center (Score:3)
A better question is why the hell would anyone care? There is no way in hell this has any bearing on Comcast's merger plans.
Oh wow, that explains it (Score:2)
I have been quite puzzled regarding some of the insulting names I've been seeing on my junk mail.
bandaids (Score:2)
How about instead of fixing the technical problem that allowed an employee to change the customer's name, they address the fundamental deeper issue that their business treats customers like the enemy, incentivizes employees to harass customers, and looks for ways to screw them at every turn?
That would be "a way to prevent it in the future", but what are the odds of that being fixed instead? Hmm..
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"... Comcast has apologized and is looking at ways to prevent it from happening in the future..."?.
An upper manager at Comcast contacted a lower manager in Public and Press Relations, who promptly ordered an assistant to hastily look through pre-fab corporate apology phrases and hash together an official but very brief written response that 1) acknowledges that mistakes were made without admitting to actual knowledge of who made what mistake, if any, 2) appears to take responsibility for whatever went wrong without actually accepting any responsibility for anything, and 3) indicates that some form of app
To Be Fair to Comcast (Score:5, Funny)
Thank god I have Xfinity and not Comcast (Score:2)
Dodged that bullet.
It really is this bad (Score:3, Informative)
I had my own run-in with Comcast support recently.
We're a customer of theirs. And something is screwed up in their phone tree such that I *always* get disconnected when calling any of their #s, right before getting transferred to a live human. Even if a rep was transferring me, as soon as my call was associated to my account, my call would get dropped when being transferred. Our business depends on internet, so this is more than just an annoyance.
I constantly pleaded for help via Twitter and email for ~2mo before I convinced someone to contact me. The support person I talked to was probably the worst support I've ever had. She acknowledged that it was a "known issue", but that there was no timeline for a solution and no way to provide me with status updates.
More surprisingly, she informed me me that some online chat option was sufficient for getting Concast assistance when I needed it. I'm not sure how I'm supposed to use online chat if our business internet connection goes down. I told her that wasn't an adequate solution. She told me that it was. I told her I wanted to speak to her manager. She refused ("I can't put anyone else on the call"). All the while, I heard her "gaming" the support notes system ("Okay, let me just record this.. I informed the customer of the chat option, and the customer opted not to use it").
Think about this. We're a somewhat large customer, and their team isn't the least concerned that I have no method to contact them at all.
We'd switch to another provider if one was available. And I'd at least dismiss it as a fluke if it wasn't so fitting with all the other stories out there.
There's a real problem at Comcast.
Monopolies abuse those without options (Score:3)
We'd switch to another provider if one was available
There is your problem. They have you by the short curlys and they know it. Doesn't make it right but customers without options tend to get abused.
What I would do after a conversation like that is take it to your Public Utilities Commission if possible. That usually gets their attention. Another option is to call and ask for their legal department (after consulting your own) after very completely documenting what has gone on. That also tends to focus their attention. You also have the option of filing
Auditing (Score:3)
It seems improbable that a 'Enterprise' Customer Relationship Management system that Comcast must be using wouldn't have a detailed history on account changes, such as who submitted a name change. There should be no mystery as to who is changed the names.
Unless someone has hacked in to the underlying database and is bypassing the business logic, in which case Comcast has a serious problem on their hands.
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Can't say I'm surprised (Score:3)
Tech goons are tech goons, and you better believe it, if you're any of these colorful adjectives, they're going to toss it around to each other for a chuckle.
What do you expect? Employees always make fun of ***** customers. It's just a fact of life. I know Comcast in general sucks at customer support, but face it folks. I'd be willing bet most tech support call centers, regardless of the product they're supporting pass around stories with lots of colorful adjectives about you.
Sticking it in your internal support database is a little crass and over the top perhaps, but.. not surprised. When you're the worst customer support in American, all bets are off, go the extra mile to alienate the people paying you.
One person doesn't like Comcast's customers? (Score:2)
More like one person doesn't like Comcast's managers and is passing it on to the customers.
Wow! (Score:2)
Re:AT&T and Comcast (Score:5, Informative)
Here is some more info: The Comcast-Time Warner Cable Merger May Not Happen [gizmodo.com]
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Actually, Comcast already merged with AT&T Broadband, while the rest of AT&T went bankrupt piece by piece. The current AT&T is really what SBC used to be.
Always be polite. ALWAYS. (Score:5, Insightful)
Sometimes (Often) you really do get a customer that is an a*****e. When doing an adjust or refund we have to put down a reason for it.
While I will agree wholeheartedly that some customers really are a-holes (I've run into quite a few myself) there is NEVER any excuse for behaving as if they are. You behave professionally and politely even if asking the customer to take their business elsewhere. Always. No exceptions. If they get threatening or abusive then you end the conversation or transfer it to someone whose pay grade justifies taking the abuse. But at all times you remain polite even when the customer doesn't deserve it and isn't being reasonable or nice. If you cannot do this then you should not be talking to customers.
A few times corporate called us asking why the paperwork said "Customer is an asshole" Well, which part of that don't you understand? It was later changed to "Code 10"
Customer being a jerk is never a "reason" to give a discount. You either give a discount because you need/want their business or you don't give a discount and let the customer do whatever they feel is appropriate. Management can set whatever guidelines they want. I have *increased* the amount charged to a customer because they were not being nice but I would never give a discount they were not otherwise entitled to just because they were a jerk. That said, there does need to be a way to signal to others in the company that a particular customer is problematic. I've fired customers because they were not nice to people who worked for me. I've also fired people who worked for me who were unprofessional towards customers.
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Re:Always be polite. ALWAYS. (Score:4, Interesting)
I agree w/ you, but how exactly do you 'fire' customers? Refusing to sell them the product/service in question?
Just just either ask them politely to take their business elsewhere or you charge them a rate so high that it will accomplish the same end. If you have control over pricing you can give them a "go away quote" which basically charges a ridiculous rate. If they pay, fine but then at least you are being compensated adequately. We have a pain in the ass customer at my business and we simply keep raising rates on them to compensate us for the time we have to spend. Sometimes though no amount of money is worth the problems some customers cause.
I have on two occasions however told a customer in no uncertain terms that due to their behavior we no longer cared to do business with them. One was sexually harassing one of my employees and on the other occasion they had someone who simply was rude well above and beyond what his business was worth to us.