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Software Technology

Amazon Is Now Sending Postcards To Remind Kindle Owners To Update Their Devices (the-digital-reader.com) 71

Reader Nate the greatest writes: Amazon's getting serious about a recent required firmware update. Last month Amazon sent out emails, asking everyone to update, and this week they stepped up their game. Several Kindle owners say they've received postcards from Amazon with reminders to update their Kindles. Sure, this is an important update which adds security certificates, but don't you think this is overkill?
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Amazon Is Now Sending Postcards To Remind Kindle Owners To Update Their Devices

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  • from the anachronistic outreach department
  • Why (Score:3, Interesting)

    by Anonymous Coward on Friday March 18, 2016 @12:21PM (#51724233)

    Amazon's diligence on this issue raises my tinfoil hat feelers.

    • by Anonymous Coward

      It makes me believe there must be an easy jailbreak out there for rooting the device and they are desperately trying to stop people from doing so.

    • by jandrese ( 485 )
      I thought there was some internal cert that's about to expire and lock the device out of the Amazon store and update service? If that happens, it becomes pretty useless, at least once you finish all of the books that are already loaded.
  • by hardill ( 313407 ) on Friday March 18, 2016 @12:22PM (#51724241) Homepage

    If you worked for Amazon Kindle support you'd be doing all you can to head off the hoard of screaming customer wanting to know why their device has stopped working.

  • Overkill? (Score:4, Insightful)

    by Anonymous Coward on Friday March 18, 2016 @12:23PM (#51724251)

    Speaking of overkill, how about somebody burning lean tissue blogging over the fact that Amazon decided to send postcards to people.

    Why in god's sweet FUCK would I object to them going out of their way to send me a postcard to remind me that, if I want my Kindle to continue working, I better update the firmware?

    It's like all the tards who took the internet in droves because they got all bent out of shape that they got a free U2 album they'll never listen to from Apple.

    Jesus christ, talk about manufactured melodrama.

    • 100% agreement.
    • Re:Overkill? (Score:5, Insightful)

      by Lisandro ( 799651 ) on Friday March 18, 2016 @12:34PM (#51724437)

      Finally, some common sense in here. So we're punishing a company for not going the Microsoft route with upgrades and treating their customers with respect?

      • Also the home routers these Kindles connect to are hardly wonderful examples of how to do security updates either. Maybe one firmware update and you're on your own until the router hits the e-waste bin.
      • by Anonymous Coward

        "Punishing"?

        This is simply news as it's a somewhat unorthodox approach. Where did you get the idea that this was a negatively charged article? Not everything written on the internet is aggressively negative.

        • Where did you get the idea that this was a negatively charged article?

          The use of the word "overkill" is a dead giveaway.

          This is no more "overkill" than the repeated letters Comcast sent me telling me I needed to upgrade my cable modem to "take advantage" of faster speeds. I think they said that in billing inserts, too, but they sent me at least a half a dozen letters over a six month period with that information.

          Of course I haven't upgraded my modem and nothing has stopped working, so we see how well that push campaign worked.

    • It's like all the tards who took the internet in droves because they got all bent out of shape that they got a free U2 album they'll never listen to from Apple.

      I'm one of the people you're calling names, here: The reason I got 'bent out of shape' is not because I received a free album, but because I went to resume an audio book and instead that album started playing.

      Ridicule from you does not deter me from wanting to be in complete control of what my music device plays.

    • by ShaunC ( 203807 )

      I'm with you, but the U2 thing isn't a great comparison. Many people had to pay for that "free" album in terms of data usage or overage costs when their iPhone automatically downloaded it over a metered telco data connection, which was the default setting at the time. Hopefully none of Amazon's postcards are arriving postage due!

  • by Anonymous Coward

    1) Get a Kindle in an attempt to reduce wasting paper
    2) Amazon sends everyone paper in the mail instead
    3) ????
    4) Profit...?

  • is this the update the disables encryption for the Trump fbi. /obvious troll

  • the one that removes the encryption.
  • I've got the Kindle Keyboard (third gen) - still my favorite model, I'll install if it prompts me - or if it quits working.
    My wife's first gen Paper-White - I'll leave that in her hands.
    My daughters cheap I believe fifth gen - I'm not sure she's been able to locate it for the past year. I've told her to tell me if she loses it so I can boot it from the account for financial security reasons, but that would require admitting she lost it so she would be happier if I weren't able to pay rent because they got

    • If you don't let your kindle update before the deadline, the help page says that you'll have to download an update to install from a PC. Leaving it charging overnight with wireless on is probably an easier option.
  • by TyIzaeL ( 1203354 ) on Friday March 18, 2016 @12:37PM (#51724473)
    I received an email encouraging me to update my 2015 Kindle not long ago. I tried to check for updates on the device but found nothing. Two weeks later, Amazon sent me a similar message again. After another update check, I still found nothing. I wasn't able to get the device to upgrade until I manually copied the firmware file to the device.
    • by OhPlz ( 168413 ) on Friday March 18, 2016 @01:32PM (#51725193)

      Their instructions missed a step because I had the same problem. It had to be plugged in with airplane mode off, which they got right. But instead of syncing, I had to actually navigate to the Kindle store from the device. When I did that, it grabbed the update automatically that night while it was charging. Even so, I still got the postcard.

      • That makes sense. I don't use the Kindle store frequently so I never would have seen it there.
    • I had the exact same problem. Had to connect it to my laptop usb and transfer the firmware that way.

  • . . . .that we owned the hardware. Silly people.

    I, for one, welcome our new Corporate Masters, and await the ultimate fusion, when we worship the fuzed heads of Bezos and Gates as our God. . .

  • Isn't this distressingly similar to sending smoke signals to tell people to move to the newer dial type telephones?

  • Well it's good to see someone being proactive about updates for a change. (As opposed to being on devices that never get patched.)
  • by Anonymous Coward

    Maybe they're sending out paper postcards because their update system broke electronic updates altogether on specific Kindles, so a special manual fix is needed?

    While that is just speculation since I don't own a Kindle, I do have a Fire TV, and Amazon's automatic updates broke its wired networking about a month ago. The device reports that "Your Ethernet cable is disconnected", when it is clear that it is connected and working properly since switches confirm the link on their LEDs just fine, and I can even

    • by Rukia ( 1306257 )

      I had this same problem and decided to replace it with a chinese-built android set-top box with Kodi and google play pre-installed on it. The experience has made me very wary of updates pushed by amazon.

      Still, if anyone knows how to fix networking on the fireTV so it works again, I'd like to know.

    • by jandrese ( 485 )
      Maybe Amazon needs to rethink their update process? Or at least make the devices more diligent about warning the users that their internal certs are about to expire and that they need to turn on WiFi mode for a day or two?
  • by Anonymous Coward

    Sorry, you removed encryption for some unspecified reason, I"ll take my business elsewhere and SIDELOAD books to my kindle.

  • by Anonymous Coward

    Huh, the return address on my card read:

    FBI Headquarters
    935 Pennsylvania Avenue
    NW Washington, D.C. 20535-0001

  • Where have I heard about certificates before?
    Oh yeah now I remember the AT&T Motorola 2210-02 dsl modem if it wasn't connected to the dsl network before the certificates expired it would be unable to connect to the dsl network and update its firmware if it was connected later.

    Great fun if you bought an extra to keep a spare on hand.

    http://thinkdiff.org/blg/?p=41 [thinkdiff.org]

  • by MitchDev ( 2526834 ) on Friday March 18, 2016 @01:16PM (#51724993)
    Pushing that hard just for "security updates"? More like, what books did Amazon loses the rights to sell that they want to stealth delete from your kindle? Regular tablet with eBook reading software does the job quite nicely thank you.
  • by steppin_razor_LA ( 236684 ) on Friday March 18, 2016 @01:44PM (#51725331) Journal

    Urgency without transparency is the issue...

  • ...to ask what the odds were on "government mandated back door", to which he replied "redacted."

  • I refuse to update. I just turned off my wifi and will use my reader on downloaded books. Why the hell are they so in my face about this. With the way they treat their employees I have not only zero trust of Amazon, but actually have negative trust. I fully believe that if I order X and it will be here by Y that I will get X on or before Y and that my CC is safe. What I don't trust them to do is to not upgrade my kindle to watch my network or some such. After an upgrade that is this hysterical I don't even
  • It's not like Amazon has any other way to communicate with me about my Kindle. Someone should invent a device - preferably a portable one, that I could hold in my hands. This device I'm envisioning would have the ability to connect DIRECTLY and SEAMLESSLY to services owned and controlled by Amazon. Amazon could then deliver messages to me, through this device.

    Maybe some day, in the far future, I could even read books on such a device! If it was ever to be invented.

  • It is a tiny update with new certificates. Why are they requiring WiFi for third generation Kindles? Why could not they just push it over the air?

    Third generation Kindles require B or G WiFi and just do not work on new WiFi networks with legacy (less secure) modes off.

    Ridiculous.

  • Update your Kindle by April 1 or receive a visit from our friendly drone fleet!

Nothing will ever be attempted if all possible objections must be first overcome. -- Dr. Johnson

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