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Google Network Businesses Communications Networking The Internet Wireless Networking

Google Fiber Drops Free Basic Service In Its Original City (engadget.com) 98

An anonymous reader writes: When Google Fiber first rolled out in Kansas City, it offered a free 5Mbps service if you were willing to pay a construction fee. As of recent, Google has quietly dropped that free tier in its first Fiber area, and has replaced it with a 100Mbps option that costs $50 per month. Anyone using the free tier has until May 19th to say they want to keep it. Note: Google will still offer the free service in low-income areas. Google Fiber customers in Austin and Provo still have the choice of the free internet option; Atlanta never had it to start with. Recode suggests this may reflect a broader change in strategy: Google has fiercer competition from incumbent carriers, so it may have to offer a fast-but-affordable selection to get those customers for whom the gigabit option is either too costly or sheer overkill.
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Google Fiber Drops Free Basic Service In Its Original City

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  • by Anonymous Coward on Monday April 11, 2016 @12:04AM (#51882409)

    '...pray I don't alter it further.'

  • by Anonymous Coward

    Google, I expected better of you!

    (Not!)

  • Comment removed (Score:5, Interesting)

    by account_deleted ( 4530225 ) on Monday April 11, 2016 @12:58AM (#51882481)
    Comment removed based on user account deletion
    • by mwvdlee ( 775178 )

      It isn't free; the people had to pay a construction fee.
      If I pay for a beer before I drink it, that doesn't make it free beer.

      • by Anonymous Coward on Monday April 11, 2016 @04:45AM (#51882985)

        This is more analogous to paying for installation of a beer tap, but then having it dispense unlimited free beer (but at a slower rate than you might like). Google's saying that now you need to fork over $50/mo, but you'll get unlimited beer dispensed at 20x the rate. It's still a way better deal than anything the competitors are offering, especially considering how vital the beer is for getting any work done.

        • by Anonymous Coward

          If some were content with 5Mb (read as you don't stream video) then this may not be a better offering than the competitors. There may or may not be an offering of low bandwidth for $10 from a competitor but finding service at all for $50/month is not difficult.

          Take my town, If you can cable TV you can get 10Mb for $40/mo or if you have a land line you can get DSL for $30. (real rates not intro). So here, this would not be a better deal assuming I did not want 100Mb.

          This is screwing over those that paid

        • In Atlanta, I get Comcast internet at $20/month for 3Mbps. Downloads are slow, but it's fast enough for Youtube, Netflix and gaming. Although gigabit is tempting, I would have liked to keep paying $20/month (or less!).

          I'll still switch to Google the nanosecond it becomes available, obviously, but I wish the "free after installation" tier were still going to be available.

          • by afidel ( 530433 )

            I'm about to cord cut and my cable company offers 30/5 for $25/month with a 1 year commitment, I'd consider that a significant upgrade over 3/? for $20/month (they do offer 8/1 for $15/month if you want to go really cheap and don't need to stream HD video)

        • by Wycliffe ( 116160 ) on Monday April 11, 2016 @09:13AM (#51883933) Homepage

          This is more analogous to paying for installation of a beer tap, but then having it dispense unlimited free beer (but at a slower rate than you might like). Google's saying that now you need to fork over $50/mo, but you'll get unlimited beer dispensed at 20x the rate. It's still a way better deal than anything the competitors are offering, especially considering how vital the beer is for getting any work done.

          Yes, but if I paid for the installation of a beer tap that promised to give me 3 beers a day indefinitely then I would be pissed if all of a sudden they said I had to pay $50/month for 60 beers for day. I have no desire to drink 60 beers a day. The extra beer is wasted on me. Even if they can no longer offer a free service, they need to respect their original agreement by refunding the construction fee or at the very least offer a similar low bandwidth option for $10/month. At $50/month anyone who was happy with 5M/s is likely going to move to something else. There are plenty of cheaper options under $50/month whether it is DSL or tethering that will net you 5M/s. The people on the 5M plans don't want 100M, if they did then they likely would have signed up for the 1G plan at only $20/month more.

          • by EvilSS ( 557649 )

            This is more analogous to paying for installation of a beer tap, but then having it dispense unlimited free beer (but at a slower rate than you might like). Google's saying that now you need to fork over $50/mo, but you'll get unlimited beer dispensed at 20x the rate. It's still a way better deal than anything the competitors are offering, especially considering how vital the beer is for getting any work done.

            Yes, but if I paid for the installation of a beer tap that promised to give me 3 beers a day indefinitely then I would be pissed if all of a sudden they said I had to pay $50/month for 60 beers for day. I have no desire to drink 60 beers a day. The extra beer is wasted on me. Even if they can no longer offer a free service, they need to respect their original agreement by refunding the construction fee or at the very least offer a similar low bandwidth option for $10/month. At $50/month anyone who was happy with 5M/s is likely going to move to something else. There are plenty of cheaper options under $50/month whether it is DSL or tethering that will net you 5M/s. The people on the 5M plans don't want 100M, if they did then they likely would have signed up for the 1G plan at only $20/month more.

            Except that it wasn't indefinitely. The contract was for 7 years, which Google has said that they are going to honor. They are just not going to sign up any new customers for that plan.

            • Except that it wasn't indefinitely. The contract was for 7 years, which Google has said that they are going to honor. They are just not going to sign up any new customers for that plan.

              Then that's fair enough but don't expect many of the ultracheap customers to remain customers if you only offer them the choice between a high price plan and an ultra high price plan. The fact that they are relatively cheap compared to other ultra fast connections is most likely irrelevant to people happy with 5M and will likely be able to find other plans under $50 from a different provider to switch to. Myself, I'm perfectly happy with my 1M connection although I wish I could get faster upload.

              • by EvilSS ( 557649 ) on Monday April 11, 2016 @11:52AM (#51885293)

                Then that's fair enough but don't expect many of the ultracheap customers to remain customers if you only offer them the choice between a high price plan and an ultra high price plan. The fact that they are relatively cheap compared to other ultra fast connections is most likely irrelevant to people happy with 5M and will likely be able to find other plans under $50 from a different provider to switch to. Myself, I'm perfectly happy with my 1M connection although I wish I could get faster upload.

                True, but there may not be any value in keeping them by offering a lower tier plan. I mean, they are paying $0 right now, so it's not like Google will lose any revenue from them departing for a cheaper ISP. It's possible based on the number of subscribers that are on that tier now that it wouldn't be worth it to offer a lower tier. I'm sure Google has done the math on this already before they decided how to proceed.

  • You had free, 70 dollar nirvana, and nothing in-between.

    About time they start listening to people like me. I choose to use my FIOS 50/50 instead of 75 or 100 because I don't need it, and it costs $20 extra.

    • Comment removed based on user account deletion
    • They should simply split the speeds into tiers. They went from free 5Mbps to $50 for 100Mbps. The price increase is too high and they land in the same price range as the alternatives, although offering a much higher speed.

      How about $10 per 20Mbps, $12.50 per 25Mbps or at the very least $25 per 50Mbps? That would give them multiple prices to accommodate people who can't afford more.

      • And how do they pay for the optical line they run to your front door? Just do it for charity?

        There's a reason even Google charges $300 for the "free" line install: because people rarely keep the "cheap" service plans long enough for the company to break-even.

        Let's try $40 for 50 Mbit, and you're getting warmer!

        • How about the prices I mentioned but with a contract duration allowing Google to break-even on the installation cost with early termination fees that requires to pay whatever cost is left from that $300?

        • by afidel ( 530433 )

          Let's try $40 for 50 Mbit, and you're getting warmer!
          My cable company offers 30/5 for $25/month, much more reasonable IMHO (which is why I'm not doing 60/5 for $40/month).

        • There's a reason even Google charges $300 for the "free" line install

          That was the quoted price, but didn't they actually waive that fee, at least for a period of time?

  • Your own employees and the thousands of amazombies will pay the top rate for BW and it will cover us poor and disabled easily.

  • after launching 10Gbps dedicated fiber links in silicon 2 years ago they put a strong foot in the networking and internet services in the us and now they are running a 5Mbps for free and thats really amazing!! they dont stop just going up by the days and its clear that they will be soon having the potential for the networking service even bigger than at&t and T-mobile and even the quality of cox and quest. well done google!

    http://seotik.net/blog
  • Google will still offer the free service in low-income areas. That's a kiss-up statement by Google and nothing more.

    What the hell is a low-income area? A zip code? A low-income apartment building with poor senior citizens? A house with a poor family?

    There is a 15% share of poverty in extremely wealthy places like Greenwich, Connecticut. Will Google refuse to support those low-income people, encouraging them to move to poverty-stricken places like Bridgeport, Connecticut which has 70%+ poverty?

    This is

    • by raymorris ( 2726007 ) on Monday April 11, 2016 @07:43AM (#51883383) Journal

      Google Fiber offers free service to "affordable housing" developments, which is a government defined term, and "public housing", which means housing which subsidized by the taxpayers. Greenwich Connecticut has both.

      • What about single-family homes? My neighborhood has a significant number of old people with paid-off houses who get much less than $30K/year and can barely afford property tax, let alone Internet (or their grandchildren's bail and lawyers, but I digress). But it also has a significant number of $70K/year+ yuppies/hipsters, so the average household income might be more like $50K.

        • > What about single-family homes?

          Both categories include single-family homes. "Affordable housing" more so than "public housing".

          > My neighborhood has a significant number of old people with paid-off houses

          Regarding the old people, Prodigy and AL don't offer similar free service, as far as I know. :)

  • I would pay the 300 to have a 1 mb drop at all times, and still pay for the GB speeds. The reason is that when we sell the house, we still have a live phone and most of all, a security system while we are not there.

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