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Businesses The Almighty Buck Technology

People Think Smart Home Tech is Too Expensive (usatoday.com) 124

According to new research commissioned by smart home software and hardware brand Wink, 34 percent of Americans believe it would cost $5,000 or more to turn their home into a smart home. An article on USA Today adds: It's a stark contrast from Wink's real world user data: Of the company's 2.7 million users, the average person starts with just 4 smart devices, and spends about $200. The information comes from a report Wink has dubbed their Smart Home Index, released today, in which more than 2,000 U.S. adults were surveyed by a team at Harris Poll. Aside from the cost misconception, a few other key insights rose to the top. For example, the adoption rate disparities across gender lines and income lines have almost disappeared. 43 percent of connected device buyers are now women, and 20 percent of all households with income under $50,000 per year have purchased a connected product. Of those that did purchase a smart home device, energy savings was the most frequently cited reason for doing so, followed by security. Only 33 percent of buyers expressed a desire to monitor or control their homes while away.
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People Think Smart Home Tech is Too Expensive

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  • think (Score:4, Insightful)

    by turkeydance ( 1266624 ) on Tuesday April 04, 2017 @04:47PM (#54173225)
    or know?
    • by TWX ( 665546 )

      Think.

      They're basing how expensive it is on their subjective, probably underinformed view. If they knew the real costs of actually securing and maintaining the "smart" technology, let alone the costs of dealing with the ramifications of unsecured devices, they'd run screaming instead of merely thinking it's pricey.

      • by Thud457 ( 234763 )
        speaking all-around awful companies, holy shit, X10.com is still around.
        • I was going to bring up X10, but the protocol and not the company. I just threw out probably 20 various modules with an average cost of around $20 each back in the 90s when I outfitted my home. Someone could have done X10 cheap on that old gear.

          I've since switched to zwave and reduced the number of controlled devices. My dedicated controller is Arduino based. I spent under $700 total.

        • Awful? It is/was relatively cheap way to control lights. Heck, I should probably find my modules so I can turn on/off my bedroom lights remotely that way.

          • by Anonymous Coward

            Awful? It is/was relatively cheap way to control lights. Heck, I should probably find my modules so I can turn on/off my bedroom lights remotely that way.

            He was referring to the company x10.com that sold x10 devices, not the protocol.

      • let alone the costs of dealing with the ramifications of unsecured devices

        You mean of making an extra key once every couple years? You're right, the cost of blanks is up lately.

    • by Togden ( 4914473 )
      Absolutely, the only way I have ever considered having any smart home stuff has been to make it myself.
  • by Thelasko ( 1196535 ) on Tuesday April 04, 2017 @04:50PM (#54173243) Journal
    There's something to be said for simplicity. The more I read about IoT vulnerabilities and clunky smart home devices, [gizmodo.com] the less I want one.

    There is elegance in simplicity. If I want to make something smarter, I put it on a timer.
    • by Anonymous Coward

      Exactly. You're almost guaranteed to get crap security. You buy these "smart devices" for your home, and the crooks will just use a backdoor/vulnerability to remote login to check if you're home or not, turn off any "security" devices and have a field day.

    • There's something to be said for simplicity.

      Sure if it works well and does what you want. Complexity gets introduced when one or both of those conditions is no longer met. Early car engines were much simpler than modern ones but they also didn't work as well, were less reliable, got less power, polluted more, and had worse fuel economy. The cost of those improvements was complexity. Simplicity did not equal elegance in that case - it just equaled simple.

      There is elegance in simplicity. If I want to make something smarter, I put it on a timer.

      There is elegance in simplicity only if it solves a problem more efficiently than other soluti

      • My non-smart thermostat is programmable. I can set it to 70F before I get home, and it's at least close to that by the time I get there. That part is good. I don't need remote capability. Just being able to set it to crank up the heat at a given time is "complex" enough for me.

    • by rtb61 ( 674572 )

      There is something to be said about buying it again and again and again and off into infinity. Easiest example, making coffee. You do not buy a coffee making machine just once but have to keep buying it, whether it drips or spurts, it is only going to last a wee bit longer than it's warranty, down to as low as 90 days and you will be buying it again. This versus say buying a French press https://en.wikipedia.org/wiki/... [wikipedia.org], which until you physically break it, will not need replacing. Yet the French press mak

  • Another batch of would-be luddites decrying the inevitable embracing of technology by the masses for all purposes, simple and complex.
    • Another batch of would-be luddites decrying the inevitable embracing of technology by the masses for all purposes, simple and complex.

      They are not embracing it, because it's expensive and it doesn't interoperate.

  • "Smart" homes don't have value to most people. If the value people received from the services were worth the money, people would purchase. People are concerned about the invasive nature of the tech (rightly so), and see any potential cost savings as trivial at best. Turning a dial on the thermostat is not that hard, and it's not like you are going to work on winter days and asking "Did I leave the thermostat 20 degrees off my normal?".

    Smart homes are like VR, Apple Watches or Fitbits. A niche market whi

    • by Anonymous Coward

      Yep. When I was young (80s) I thought a smart home would be way cool: I imagined hooking everything up to my microbee 32k to do "cool stuff" like control the lights, run intercoms between rooms, control ac/heater, turn on the toaster and generally turn me into the tech-nerd god-emperor of my domain.

      Then I worked in the tech industry for decades, including designing, installing and maintaining such systems, and my desire for "smarts" evaporated. Based on experience I'd say they just add complexity for comp

  • by jase001 ( 1171037 ) on Tuesday April 04, 2017 @05:01PM (#54173327)
    Welcome to economics. The devices have security vulnerabilities and are expensive for what you get in return.
  • by Nemyst ( 1383049 ) on Tuesday April 04, 2017 @05:03PM (#54173343) Homepage
    A lot of that is fragmentation. I enjoy reading up on home automation and building up a few things (don't have much, but I figure I can build up over time), and the one overriding factor is just how every single company feels the need to develop their technology above all else. No standard communication technology, no standard API for interacting with the device, no compatibility with other systems. You end up with many many "smart bridges" that only do one thing and have to chain them together to get anything done.

    There's just a complete disconnect between manufacturers and users when it comes to value as well. A good recent example: for the same price, I can get a Lutron smart bridge, which only supports Lutron's smart lights and blinds, or I can grab a Wink which supports Lutron's stuff plus Z-Wave, ZigBee, BLE and Thread. There's half a dozen smart hubs on the market with the same kind of problem. Even the more generalist hubs like Vera or SmartThings tend to miss at least one thing which means you'd have to have many of them to fully cover everything (namely, Lutron's stuff, because they decided they'd have their own proprietary communication method). Philips Hue poses a similar issue: it's proprietary and doesn't integrate unless you also grab their hub.

    Basically, they all want to lock you into their system, even though no given system has everything you want. On top of that, they make extension and customization really limited, often preventing integration (Lutron sells a telnet enabled bridge, but only to professional installers, otherwise it's fully locked down). I really shouldn't have to run Home Assistant on my home server to make Wink not suck, but if I just stick with Wink's app (no PC app, no website), the automation basically amounts to a dumb timer and making switches do something.

    Smart homes should feel smart, almost magical. Right now you just end up with 10 bloody plastic boxes which all do one thing not all that well and rarely want to work together properly, and if you lose internet... tough luck (next to no smart devices support local control). If you want to do all the stuff they show in ads, you better be ready to start hacking, because none of them really do that without integrating into a third-party system like Home Assistant or OpenHAB.
  • ...and it'll be 10 times cheaper, 10 times better, and looked at with 10 times the inflated sense of entitlement than today.

  • 34 percent of Americans believe it would cost $5,000

    What they don't mention is that, that's what the average cost will be per year for ransomware when some teenager in Romania hacks your thermostat and demands payment to turn the heat off in the middle of summer, or it on in the winter. Or the hacker in China that demands payment to stop turning you lights off in the evening, and strobing them while you're trying to sleep.

  • 34 percent of Americans believe it would cost $5,000 or more to turn their home into a smart home

    Which is probably true, since "a smart home" is defined by most people as "All (or most of) my lights and devices connected to an automation system and controllable." At $30-45 per light switch, power outlet, or device-controller, it adds up quickly in even a small home. (My home is not small, and I would easily go over $5k if I wanted to swap out just switches)

    the average person starts with just 4 smart devices, and spends about $200.

    Yeah, starts with a hub (Usually just under $100 by itself) and a couple of lights or sensors. They generally expand beyond that.

    I work in a very ne

    • Which is probably true, since "a smart home" is defined by most people as "All (or most of) my lights and devices connected to an automation system and controllable." At $30-45 per light switch, power outlet, or device-controller, it adds up quickly in even a small home. (My home is not small, and I would easily go over $5k if I wanted to swap out just switches)

      Agreed, though I would say the survey isn't a lie. It is indeed a matter of definition, and most people are underestimating the cost to have a full smart home, at current prices. The per socket, per switch, and per fixture cost is outrageous.

      the average person starts with just 4 smart devices, and spends about $200.

      Yeah, starts with a hub (Usually just under $100 by itself) and a couple of lights or sensors. They generally expand beyond that.

      Do they, though? I have a sneaking suspicion a great many people never do. A smart home sounds great, but you don't get a smart home for $200; you get 2, maybe 3 controllable devices, and you quickly decide that you're not getting anything remotely like the utility

  • Because you are using high end stuff like Crestron and AMX. the other crap are simply toys. If it's cloud based it will not work a LOT of the time.

    So yes they are correct, good robust and reliable smart homes ARE expensive.

  • I bought several Insteon SmartHome devices totalling well over $1000 -- light switches, i/o lincs, power outlets -- about 6 years ago to wire my house.

    All of them have stopped working -- conveniently, after their warranty (some only 2-3 months after).

    Insteon refused to refund/replace any of them, despite several emails/videos showing them how many stopped working.

    Creating a "Smart" home is already pretty expensive, but even more-so if (WHEN) the devices break every few years.
    • by 0123456 ( 636235 )

      Don't forget that they'll stop working when the manufacturer goes bust and their 'cloud' server goes away. Or when Amazon's 'cloud' goes down again. Or when the manufacturer stops supporting them and shuts down the 'cloud' server that controls them.

      • Don't forget that they'll stop working when the manufacturer goes bust and their 'cloud' server goes away. Or when Amazon's 'cloud' goes down again. Or when the manufacturer stops supporting them and shuts down the 'cloud' server that controls them.

        Most residential Insteon deployments use controllers which are not cloud based, and all Insteon devices support local linking (e.g. you can associate a light switch to a motion detector simply by pressing a button on one, then the other -- no app required, no cloud service involved.

        It is possible to deploy Z-Wave without relying on cloud services, you just need to choose your controller carefully. You can also purchase a local programmable controller which speaks multiple protocols, so you can use local RE

  • I like my smart lights ... but not for any of the things that make them "smart." The thing I like about them is the ability to have them changes from cool light in the morning to warm light in the evening. This is something you could feasibly do without "smart" bulbs but is easier to set up with them.

    But just about everything else that's supposed to be "smart" is just annoying.

    Have someone over who wants to turn on the lights? Haha, they can't, not without the app! Want to turn on a light in one room? Bette

  • Thermostat (Score:3, Interesting)

    by Anonymous Coward on Tuesday April 04, 2017 @05:33PM (#54173629)

    There are only two "smart home" features I've actually cared to put in:

    * Occupancy sensor lights in bathrooms and other places that one frequently enters and exits a lot of times per day.
    * A smart thermostat with remote access

    Both were more about saving money than adding convenience.

    Nothing else is really worth the cost because the usability is utter shit and the interoperability is almost nil. Give me Star Trek level functionality ("computer, lights; computer, play ; computer, we're about out of TP, order some more") with cost effective equipment/install (wiring your house for automation, audio, etc. is insanely expensive, wireless stuff is still shitty) and I might change my mind, but we're a long, long way from that level of UX. Alexa, etc. notwithstanding. Also, it would require non-invasive implementations that don't collect data and/or otherwise spy on me.

    • nah, just have stinky little half watt LED night light so you can see and find the light switch.

      I like thermostat with programmable temps for each 4 hour part of normal day, high tech late 1980s shit there! when leaving home override and turn the heat down (similar argument for AC). I've found in less than 20 minutes home can be heated up again when returning so really the hype of remote control is just coolness wankery.

      for extended leave a couple lights on random timers

      really, why come home from IT jo

      • by swb ( 14022 )

        In my experience, the "4 x 7" programmable thermostat (4 cycles per day, wake, leave. arrive, sleep) is more than adequate and I just can't see where remote control would be useful.

        I live in Minnesota and even on a very cold day, 20 minutes or so is more than adequate to take the chill off the house with forced air. When I moved into my house in '99 I thought a setback during the day for A/C would be useful, but my experience has been that it's not -- recovering cooling takes too long. I think home A/Cs a

        • we close blinds and then curtains over those for all the windows when leaving in summer for hours to "keep the cool in".

          you bring up another thing that simplifies life, instead of carpet that traps dirt and crud, hardwood floors are so much superior. we've nothing but that and tile (for kitchen and bathrooms).

          • by swb ( 14022 )

            Our house is two levels, a main and a walkout/basement level.

            My sense is the lower level wasn't really designed to be a full-time living space as the floor is concrete slab and the ceiling height really isn't tall enough for a meaningfully insulated subfloor, which is why we had carpet in there to begin with. Without it it would be like skating rink cold.

            We toyed with the idea of tile or polishing the concrete, both could have allowed us to put in electrical in-floor heat but it got to be kind of a big job

  • You can have a couple of lights that you can turn on/off OR change your temperature from your Smartphone, not both. To have a truly automated home likely would cost about $5000. People are not so dumb. Wink would like you to think you can get real automation for $200 to sell you their $100 hub.

  • by s1d3track3D ( 1504503 ) on Tuesday April 04, 2017 @05:52PM (#54173795)

    34 percent of Americans believe it would cost $5,000

    Apparently 34% of Americans are actually aware of the security implications of a "Smart Home" and know if would cost over $5,000 in leaked personal data.

  • Look, most "smart home" tech is always on, wasting electricity. Stuff you need:

    1. home temperature or floor temperature feedback for heating/cooling that can be programmed. this is also very useful in second homes, and saves lots of energy.

    2. security system ... LOL, jk. No seriously, most motion and heat detectors will rack up big charges from the local police, who can't even get there in under 45 minutes, no matter what the commercial says, so get rid of those. Better bet - lights tied into home motion

  • by avandesande ( 143899 ) on Tuesday April 04, 2017 @06:07PM (#54173923) Journal
    Do not want! I mess with 'gadgets' all day I don't want to have to deal with that at home. If it's cold I light the pellet stove that is my automation.
  • I can go to my local hardware store and buy an Light Switch [diy.com] for £2.25 ($2.80) and it will sit, maintenance free, in my living room wall for several decades and uses zero electricity for the switch itself. Unless you are outside my house and can see the light that it controls you have no idea if it is switched on or off and thus if I am probably at home.

    I can order one and buy one that connects via my wifi [belkin.com] for $49.99 (£40.20) that I control via my mobile 'phone, so always using a not-disclosed am

  • It seems like all the proprietary stuff is expensive. I bought little wifi power adapter switches (The Orvibo S20) for $20 each and an infrared blaster to control my TVs and HVAC for $30. I couldn't be happier. I did it for cheap and my stuff never goes out to the internet. I have full control and I can program them however I want! The Orvibo has a nice simple Python library that somebody wrote.

  • The value of IoT is explicitly not derived by normal exchanges of value for cash it's derived by leveraging the customer on the back end to sell their data and push advertising.

    • The value of IoT is explicitly not derived by normal exchanges of value for cash it's derived by leveraging the customer on the back end to sell their data and push advertising.

      If that were true, the devices would cost a lot less. A dumb light switch costs 46 cents. A "smart" light switch costs $46.

      They're gouging you on the initial purchase and selling your data.

  • Smart devices usually don't work without an internet connection and without registering on manufacturer's website. Then they will collect all your usage data.

    Also this makes you dependent on the manufacturer for the rest of the life time of the device.

    • by Nonesuch ( 90847 )

      Smart devices usually don't work without an internet connection and without registering on manufacturer's website. Then they will collect all your usage data.

      Also this makes you dependent on the manufacturer for the rest of the life time of the device.

      That is not necessarily true. Yes, cheap smart devices are tethered to their cloud service provider. Zigbee, Insteon, UPB and Z-Wave devices don't even require a TCP/IP network, much less Internet connectivity. You just have to be a smart consumer.

  • I see two totally separate marketing modes currently in use for this technology: the hobbyist market, home of the X-10 coffeemaker that you can sort of get working if you do enough fiddling with your wiring assisted by the advice of obscure online hacker forums, and the high end market for "smart homes" that you order as a turnkey package from a builder or a security company. Nobody cares about the X-10 hobbyists because they are invisible, so to the general public home tech is associated with the Smart Hom

  • Get Smart + Get back Home = Smart Home

    It's super cheap and you won't have to worry about a wifi kettle being hacked.

  • I am all for using clever technology if it gives me something of actual value, but I have yet to hear about any IoT gadget that does anything that I would benefit from in my home. I have used remotely comtrollable gadgets (like networked powerstrips) in server rooms, and that clearly is useful, but I wouldn't spend money on any of the silly gadgets that are on offer, and certainly not if they can only communicate directly to the wider internet - for me to let any gadget in to my home, it must have the optio

  • It does not compute.

    We use every labor saving device possible so we can either balloon up or spend all the time hungry or at gym.

    I'll continue spitting, stacking and feeding my wood stove, shoveling my driveway and getting up to to adjust the lights.
    Really don't mind feeding and walking my 90lb security system, or sweeping the floors.

    I'm no Luddite but it's nuts to save so much labor only to pay for the gym. Maybe a manual push mower is a better idea

  • Here's what I did - works pretty well for making "dumb" appliances smart. $50 Echo Dot (https://www.amazon.com/dp/B015TJD0Y4?tag=googhydr-20&hvadid=178760267662&hvpos=1t1&hvexid=&hvnetw=g&hvrand=16462602238754345856&hvpone=&hvptwo=&hvqmt=e&hvdev=c&ref=pd_sl_1bxrunqc4w_e) for voice control. $30 set of 5 RF power plugs (https://www.amazon.com/Etekcity-Wireless-Electrical-Household-Appliances/dp/B00DQELHBS/ref=sr_1_2?s=digital-text&ie=UTF8&qid=1491405099&sr

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