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Google The Courts Hardware

Original Pixel Phone Users Are Suing Google Over Microphone Defects (fastcompany.com) 62

Google is facing a lawsuit over the original Pixel. From a report: In a class action complaint filed this week, plaintiffs allege that the microphones in their Pixel and Pixel XL phones were defective from the start, and that Google knowingly sold defective phones amid widespread complaints immediately after launch. The lawsuit also claims that some warranty replacement phones continued to have problems, though neither of the named plaintiffs in the lawsuit had their phones repaired within Google's standard warranty period. Google acknowledged the Pixel phones' microphone issues in March 2017. An employee on Google's support forums attributed the problems to "a hairline crack in the solder connection on the audio codec," and said the problem can come and go depending on the temperature of the phone or the way it's being held.

Original Pixel Phone Users Are Suing Google Over Microphone Defects

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  • Hairline Crack (Score:4, Informative)

    by Khyber ( 864651 ) <techkitsune@gmail.com> on Thursday February 08, 2018 @11:17AM (#56089583) Homepage Journal

    Most often caused by shitty cold solder joints being flexed. Learn to use the right fucking reflow temps and use enough solder paste.

    • Re: (Score:2, Funny)

      by Anonymous Coward

      Nah, just use #1 from the excuse notebook... Your holding it wrong.

    • Or blame ROHS and not using leaded solder.

      • by Khyber ( 864651 )

        Plenty of solders I use in jewelry making are RoHS and can withstand 180 degree bends.

        This is simply a shitty soldering job.

      • The accumulated evidence linking lead exposure in children to criminality later in life is overwhelming [motherjones.com].

        I'm not a reflexive treehugger or chemicals-are-bad kind of guy, but I am open to reading the data and making a case-by-case decision. In this particular case, it's a slam dunk.

        • Compared to the amount of heat and flux required to solder without lead (minute amounts as well)? It may be a tossup.

          Also add that rohs has made electronics more unreliable - which means more of this stuff ends up in landfills (without lead, but plenty of other harmful chemicals) I'm not totally positive its a good thing - or at the very least a slam dunk.

          Also lead free makes reworking way more difficult - the heat requirements for reworking bga components makes it pretty much impossible to do with lead fre

          • Those are all very real problems. I've lost video cards, laptops and motherboards, especially those made right after the cutoff.

            Nevertheless, they pale in comparison to the social costs of violent crime.

  • by sixsixtysix ( 1110135 ) on Thursday February 08, 2018 @11:19AM (#56089591)
    the plaintiffs will just get an extra 5gb of storage.
  • by Tinfoil ( 109794 ) on Thursday February 08, 2018 @11:40AM (#56089699) Homepage Journal

    I had 3 of the first gen pixels. All RMAs and returned and replaced before finally getting one that, so far, works fine and has been for a few months. All with random reboot & lockups, microphone & bluetooth issues.

    Still, I really do like this phone.

    • Google's recent phones have all had problems:

      * Nexus 5X: Notorious for just dying by going into a cycle of endless reboots one day, totally out of the blue. Refurbed replacements do the exact same thing.
      * Nexus 6P: Notorious for battery issues where after 1-1.5 years of use it will just start shutting down with 25-30% battery remaining
      * Pixel: Notorious for microphones breaking

      The bizarre thing is that it seems rare for manufacturing rev's to happen, and with the Pixel's prices are high and price drops are

      • by Tinfoil ( 109794 )

        Exactly. I would love to have a phone from another manufacturer that has the software support Pixel has, but without the lousy build quality. The hardware support from Google is so absolutely horrible. The Nexus phones, those were never really marketed as a premium phone, but the Pixels definitely are and Google really needs to do better for their users.

  • ...Those of us with Nexus 6P phones have been enjoying bad microphones for several years.
    • I have the same issue with my Nexus 5X. It doesn't happen consistently and if you can't reliably duplicate it then it is hard to try and fix it.
  • by Imazalil ( 553163 ) on Thursday February 08, 2018 @12:04PM (#56089875)

    Someone better add Google to the list (ok, a one-item list) of story key words their bot floods with 'you're holding it wrong derp derp' posts.

  • by Anonymous Coward

    another class-action money grab by law firms setup to do this kind of thing repeatedly.

    • It's Girard-Gibbs. The same firm involved in last week's article about the LG Bootloop arbitration case.

  • by MeNeXT ( 200840 ) on Thursday February 08, 2018 @12:54PM (#56090213)

    If they knew about the issue back in March 2017 why is it a problem with the Pixel 2 and XL in February 2018. The headphone dongle supplied with the Pixel 2 is not fit for the purpose sold. The pixel 2 was also defective from the release. It seems that the Google brand of phones has difficulty being a phone. Their forums a filled with people having issues and the only solution that is offered is that you buy yourself another phone so you can send your current phone in for a replacement which may or most likely not fix the problem.

    Now there are people here who are going to argue that the Pixel problems are not the same as the Pixel 2 problems but the Nexus line didn't have issues with the microphone or headphones and you would think that the fix would come from a tested solution than an untested one. Both Pixel and Pixel 2 were released before they were ready and at the the price that this should never have been an issue.

    It has a great camera but if I wanted to carry around a second camera it would be my DSLR not my Pixel 2.

  • See comment. Avoid Google hardware. That company doesn't have the clarity of thought required to oversee the production of reliable devices, reliably, as demonstrated via like every device they've produced.
  • Queue the "Holding it wrong" jokes.
  • I was so happy to throw money at Google for their new Pixel phone, until I discovered it was being manufactured by LG. LG seem to have lost their momentum after the LG G3, with newer models being so defective as to not bother with, I couldn't justify another handset from this manufacturer. I wish Huwai made more stuff like the Nexus 6P

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