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How Twitter Made the Tech World's Most Unlikely Comeback (buzzfeed.com) 128

An anonymous reader quotes a report from BuzzFeed: Two years ago, people were writing eulogies for Twitter. Rudderless and without product direction, the company was losing users and advertisers, and seemed unable to contain a metastasizing trolling crisis that was destroying its credibility. Employees left by the dozens and then got laid off by the hundreds. It tried to sell, and failed at that too. The press, Wall Street, and the public were merciless. The New Yorker declared it "The End of Twitter." Analyst Michael Nathanson said that at $14 per share there was "no compelling reason to own the stock," and his counterparts applied "sell" ratings in bunches. Over a single weekend in February 2016, more than one million people tweeted "#RIPTwitter."

But then, even as those eulogies were being published, things started changing. Twitter began beating earnings expectations. Star ex-employees trickled back in, finding a new, more positive internal culture than the toxic one they'd left. Advertisers came back too, as did users. The company finally began addressing its trolling problem. And its stock, once unappealing to analysts like Nathanson at $14, is now trading above $46. It's still somewhat taboo to say it, but it's no longer possible to deny it: Twitter is making an unexpected, somewhat miraculous comeback. It is the first major consumer social company to lose users and start growing again in a meaningful way.
The report mentions four major factors that led to Twitter's resurgence: "Its acceptance it would never be Facebook, leading to a decision to focus on news as Facebook pulled back. Its move to aggressively add premium live video to its service. Its CEO Jack Dorsey's directive to its product team to rethink everything. And a key component of many great comebacks: luck."
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How Twitter Made the Tech World's Most Unlikely Comeback

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  • News? (Score:4, Interesting)

    by dohzer ( 867770 ) on Thursday June 21, 2018 @10:39PM (#56826418)

    leading to a decision to focus on news as Facebook pulled back

    I really don't use Twitter much, but where is the news on Twitter? Do I actively need to subscribe to news vendors?
    All I ever see are posts by random tech-personalities telling me what kind of coffee they like and how their projects are travelling. Is that the 'news' they're referring to?

    • Re:News? (Score:4, Informative)

      by Actually, I do RTFA ( 1058596 ) on Thursday June 21, 2018 @10:45PM (#56826432)

      All I ever see are posts by random tech-personalities

      Given that Twitter is the opt-in-bubble taken to the extreme, I'm going to blame you for what news you get. Not that I follow news on twitter, but certainly newspapers quote twitter a lot. And not just the tweeter-in-chief's

      • To be fair (I don't use twitter), most of the twitter links I see in news stories are links to the original source. e.g. "So-and-so tweeted that..." or "So-and-so tweeted a photo/video of..." Not retweets or re-links. It's certainly much better than the news articles themselves, where I usually have to dig through 3-5 layers of links to get to the original source article, or just give up and search for the source on Google.

        In that respect, most of the journalists seem to be doing their jobs when it co
        • I've been looking for someone who understands how YouTube rights work. Does uploading to YouTube include a license for Google to sell/allow TV networks to play it without additional compensation? I've tried reading the license, and I cannot parse it.

      • ...but certainly newspapers quote twitter a lot. And not just the tweeter-in-chief's

        Given that a certain high-profile tweeter is tweeting tweets that regularly make headlines-- and thus giving Twitter effectively free advertising almost every day-- I think it's no surprise that Twitter is making a rally.

        You can't buy that kind of advertising.

    • Re:News? (Score:4, Insightful)

      by Applehu Akbar ( 2968043 ) on Thursday June 21, 2018 @10:46PM (#56826434)

      Because Twitter is accessible from raw SMS, it can be the best way to get immediate news from some breaking event. Millions of users out there are tweeting trivia, but if you're that one guy who finds himself a close witness to a bombing that day, you scoop the world, even if your only communication channel is a flip phone connected to a crappy cell provider.

      And of course it helps that there's this person in Washington who does nothing but tweet.

      • by dohzer ( 867770 )

        Because Twitter is accessible from raw SMS

        Really? I've never heard of that. Is it like an RSS feed?
        - Dohzer, Twitter User Level: 0.5.

    • Re:News? (Score:4, Insightful)

      by rtb61 ( 674572 ) on Thursday June 21, 2018 @11:04PM (#56826500) Homepage

      To be cruel, the hula hoop made a comeback, the yoyo made a comeback, lots of fads https://en.wikipedia.org/wiki/... [wikipedia.org] made a comeback but a pet rock is still a pet rock. Twitter for attention seeks to climb up their tree and tweet out, 'my tree', 'my tree', 'my tree'. All still an exercise in narcissistic futility, which twit can get the most twits to follow them. Twitter serves no purpose better served by other means, if people did in public exactly what they did on twitter ie stand on random street corners, at random intervals, to scream at passers by and continue to do this regularly, we would lock them up.

      • by Bongo ( 13261 )

        It's the microblogging format. I invented it once (also) as an art project in 1995, but using blank business cards at a coffee table. People should jot something on a card, and leave for others to see. It's that short little message, which can be scanned through for something good. It's the focus. Which worked wonders for the miracle on the Hudson, a single Tweet and photo from someone right there. It is those moments. Now excuse me whilst I put on my Jon Ham voice and start talking about Carousels. But tha

        • All you can do with 140 characters is tweak the reader's autobiographical memory to construct an emotionally laden simulacrum. This is basic information theory. The densest compression possible requires the receiving side to have a detailed model of the message space (descriptive world) in which the communication is embedded.

          Twitter is a lot like a quarterback calling an audible at the line of scrimmage. "17 cobra 56 blue 88 hut hut." To some degree the QB can fashion entirely unique plays: "cobra" might b

      • but a pet rock is still a pet rock.

        Clearly you're not a geologist. A pet rock is not just for PetRockDay, but it's for life. Longer than your species' life. Longer, indeed. than your phylum's life.

        [hugs my 3 billion year old Scourian amphibolitite ; caresses my billion year old stromatolites]

    • You can find some in depth analysis on things by a few people. One that comes to mind is https://twitter.com/SethAbrams... [twitter.com] Most of his threaded posts seem to be fairly well researched

      • You can find some in depth analysis on things by a few people.

        No, you can't. Because 140 characters (or whatever they've now raised it to.) is not in-depth. It's the exact opposite.

        In-depth requires paragraphs or pages, which is the antithesis of Twitter.

        • Comment removed based on user account deletion
          • What the fuck is wrong with people? That's pretty unreadable garbage. Why do you prefer a dozen different snippits with all the clutter of single tweets around them interspersed with images that don't add to the conversation to a couple of dense paragraphs? For fucks sake, the content doesn't even take up 1/3 the width of the page, so it's even longer and harder to read than it has to be.

            It just blows my mind that people not only accept this, but prefer it.

            If you want to write a couple of paragraphs, twitte

            • Comment removed based on user account deletion
              • I really feel that not having the attention span to read/write a few solid paragraphs is a huge problem with the world today. You don't get the rapid spread of misinformation that way. You don't get people who understand only part of the discussion that way. Not being able to sit down and write some long, coherent passages significantly reduces your ability to share your thoughts. Not being able to sit down and read said passages limits your ability to understand the world.

                See also: the medium is the message.

                So "Jonathan Schwartz @OpenJonath

        • by d0rp ( 888607 )

          No, you can't. Because 140 characters (or whatever they've now raised it to.) is not in-depth. It's the exact opposite.

          Yeah, it's certainly not in depth in itself, but tweets often link to articles which are in-depth

          I think the character limit is one of it's greatest strengths (so it baffles me that they increased it), because it forces people to be concise and get to the damn point, rather than a wall of text that people give up reading after the second sentence (if they even bother trying to read it at all), like some people's Facebook posts.

          On the other hand, being that concise can often lead to misunderstandings which

  • by Tangential ( 266113 ) on Thursday June 21, 2018 @10:47PM (#56826442) Homepage
    Twitter has been rudderless since day one. Monetization was never a viable play. They just depended on the early trendiness of social media to make their mark. Then, âwâ(TM), âoâ(TM) and trump come along, dragging massive polarization with them and suddenly twitter âseemsâ(TM) relevant.
    • by phantomfive ( 622387 ) on Thursday June 21, 2018 @10:59PM (#56826486) Journal
      Twitter is making over $2billion in revenue a year, which raises the question, how are they able to spend most of it running their little website.

      In any case, I was going to blame Trump for this growth, but it seems that's not the case. Revenue has been mostly flat since 2015 [statista.com].
      • by Anonymous Coward

        well, they spend a third of it running their website (!) and most of the rest goes to employee salaries, benefits and stock options, with a little profit left over.

        • Re: (Score:2, Informative)

          They spend the remainder on worrying if the staff is diverse enough and all 77 genders are represented. Personally I now identify as a wine cork.

          • They spend the remainder on worrying if the staff is diverse enough and all 77 genders are represented. Personally I now identify as a wine cork.

            In the last few months I have started seeing forms with fields like "Gender Assigned at Birth". This is likely both an attempt to be somewhat "politically correct" while at the same time allowing them to move on with business as usual and not having to try to keep up with the insanity.

  • by h33t l4x0r ( 4107715 ) on Thursday June 21, 2018 @11:17PM (#56826528)
    Celebrities need a platform to share their dumb opinions.
    • by AHuxley ( 892839 )
      And to ensure reviews of all their movie are always positive.
      All other reviews get banned. Every new movie is always great on Twitter.
    • Re: (Score:3, Interesting)

      by AmiMoJo ( 196126 )

      Twitter has changed our democracy. It used to be that you only got a couple of opinions from the people that the TV or newspapers decided to interview, and that was usually a soundbite at most. Now you can not only see what every politician is saying, but you can interact with them and even shape their opinions.

      Thanks to Twitter I have far more influence over politics than I ever have had before.

      • Let me fix this for you:

        Twitter hasn't changed our democracy, but it certainly can give that appearance to those who can't do critical thinking. It used to be that you only got a couple of opinions from the people that the TV or newspapers decided to interview, and that was usually a soundbite at most, created by a politician's staffer and relayed via the journalist to you. Now you can not only see what every politician's staffer is saying, but you can interact with their staffer which allows you to think that you could even shape their opinions.

        Thanks to Twitter I think I have far more influence over politics than I ever have had before.

        Because that's the problem with Twitter, isn't it? You have no idea who is writing those tweets, even if they are posting from a verified account.

  • The company finally began addressing its trolling problem

    They kicked all the small-time trolls and kept the biggest of them all [twitter.com].

  • Facebook (Score:5, Interesting)

    by darkain ( 749283 ) on Thursday June 21, 2018 @11:56PM (#56826636) Homepage

    Twitter didn't get better. Facebook got worse. This is what really happened. With the privacy controversy surrounding Facebook, and no other real social media contender at a similar scale, investors switched their portfolios from Facebook to Twitter by default.

    • by Tablizer ( 95088 )

      Twitter didn't get better. Facebook got worse.

      Kind of like our election: D- vs. F

  • by ruddk ( 5153113 )

    it is just full of twats.

  • Comment removed (Score:4, Insightful)

    by account_deleted ( 4530225 ) on Friday June 22, 2018 @05:10AM (#56827246)
    Comment removed based on user account deletion
  • Trump winning the elections is the best thing that has ever happened to Twitter and the worst thing that has ever happened to the world.

  • Celebs, politicians and other low life types, think they are hot & trendy because of how many likes, tweets, followers and what not. Not to mention mis-information gets put out on twitter, then, once corrected, no one believes the correction because they've already marched, burned, or protested the original tweet.
  • Over a single weekend in February 2016, more than one million people tweeted "#RIPTwitter."

    This indicates to me that more than one million people turned to Twitter to demonstrate that Twitter is on the decline. What more could one do to put forward a self evident falsehood?

    Disclaimer: I don't use Twitter.

  • Trump Happened.

    Coincidence that Twitter became relevant again ?

  • I tried Twitter out several years ago, but it sure feels like I'm trying to drink from a firehose.

    I work on a computer all day long, so I'm not too interested in spending any more time than necessary using them during my down time. I'm definitely not one of these people walking around staring at their phones or constantly checking for updates during the day.

    Those of you who do use Twitter, how do you deal with the deluge of messages and improve the signal to noise ratio?

  • I never saw the point in using Twitter, other than reading peoples and celebrities rants and other meaningless social attitudes like Instagram. I'm pretty fine without it, for the last 3 and half years.

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