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Is Repair As Important As Innovation? (economist.com) 171

An anonymous reader shares an excerpt from The Economist: Events about making new things are ten a penny. Less common are events about keeping things as good as new. Maintenance lacks the glamour of innovation. It is mostly noticed in its absence -- the tear in a shirt, the mould on a ceiling, the spluttering of an engine. Not long ago David Edgerton of Imperial College London, who also spoke at the festival, drove across the bridge in Genoa that collapsed in August, killing 43 people (pictured). 'We're encouraged to pride ourselves on all being innovators and entrepreneurs,' he said. Maintenance is often dismissed as mere drudgery. But in fact, as he pointed out, repairing things is often trickier than making them.

It is also more difficult for economists to measure. The discipline's most prominent statistic, GDP, is gross (as opposed to net) because it leaves out the cost of wear and tear. To calculate these costs, statisticians must estimate the lifespan of a country's assets and make assumptions about the way they deteriorate. [...] And how much do economies spend fighting decay? No one knows, partly because most maintenance is performed in-house, not purchased on the market. The best numbers are collected by Canada, where firms spent 3.3% of GDP on repairs in 2016, more than twice as much as the country spends on research and development.
In closing, the report mentions the tyrannies of the ancient East where people were forced to maintain fragile irrigation systems. "In those societies, to repair was to repress," the report says. "But some people today have the opposite concern. They see maintenance and repair as a right they are in danger of losing to companies that hoard spare parts and information too jealously."
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Is Repair As Important As Innovation?

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  • I'll bet there are in fact many prestigious and well funded events about repairing people
  • by Anonymous Coward on Friday October 19, 2018 @09:08AM (#57503182)

    In Asimov's Empire books, when a society no longer recalls how to repair something, it is a sign of societal collapse.

    • by Opportunist ( 166417 ) on Friday October 19, 2018 @09:23AM (#57503262)

      Not being able to repair something makes your society totally dependent on whoever delivers the crap you use. It's almost as bad as not being able to grow your own food anymore. It makes your society as a whole very susceptible to any kind of disturbance in trade, and it makes you susceptible to blackmail: Either you let us do $shady_business_practice or you get to explain to your people why they can't have $our_junk anymore.

    • Well, we're getting close to that now if you ask me. People (and I mean 'people in general', not the techies, not the highly educated) posess fewer and fewer skills, have less knowledge in their own heads, and have little incentive to learn skills or personally know things. The reason for this is more and more 'convenience' technlologies, and, ironically, the Internet. Why bother knowing anything when you can just Google (or DuckDuckGo) it, or have your smartphone do it for you? If certain companies have th
      • by tlhIngan ( 30335 )

        Well, we're getting close to that now if you ask me. People (and I mean 'people in general', not the techies, not the highly educated) posess fewer and fewer skills, have less knowledge in their own heads, and have little incentive to learn skills or personally know things. The reason for this is more and more 'convenience' technlologies, and, ironically, the Internet. Why bother knowing anything when you can just Google (or DuckDuckGo) it, or have your smartphone do it for you? If certain companies have th

        • The vast majority of "techies" know nothing about technology. Even the majority of people who build, design, program, and maintain technology don't really understand it except for their own tiny subset.

    • by voss ( 52565 )

      asimovs empire was just rome in space

    • Can't they shut shut if off, wait a bit, then turn it back on?

  • by postbigbang ( 761081 ) on Friday October 19, 2018 @09:09AM (#57503186)

    I say no. Business analysts want clean revenue cycles. They like planned obsolescence. Or they build only a few spares, moving on, because the design said that only a fraction of people would complain that there are no spares/replacement parts/people trained to fix them.

    This behavior, however, is praised by the corporate hegemony. They like clean numbers, campaigns, so they can shift quickly in a highly competitive world. The consumers get the shaft, and not very much justice from bad equipment. Quality counts, but so does the supply chain for post-sale equipment support. The general public isn't taught to look for post-sale support, only to buy the shiny new object with easy third party financing.

    Most every laptop I buy these days croaks early. Looking at you, Apple, Lenovo, Asus. Disposable electronics is a bad concept. And that's what happens when you can't fix it or get it fixed (or for a reasonable cost).

    To my fellow engineers that design short lifecycle drek: you're evil.

    • by b0s0z0ku ( 752509 ) on Friday October 19, 2018 @09:24AM (#57503272)

      It's not the engineers. Blame the business-school types who manage them, who went through the US b-school system and learned how to be better sociopaths.

      As far as laptops, business-grade Dells and Lenovos (7000 series and X series) work fine, are repairable, and last long. Yeah, Apple is junk.

      • I wish I had mod points, this is so true. If you let the engineers design it it typically gets overbuilt in every way, typically including being easy to repair.
      • I use both PCs and Apples. All of my Apple laptops have lasted at least 6 years. Newest one is 3 years old, but thereâ(TM)s a 9-year-old still in service, despite wear and tear on the road (the old one gets pulled out for international travel... in case I trash it going through invasive customs). I can find similar quality PC laptops. Really havenâ(TM)t seen a quality problem with Apple. Now, if something does break, repairs are painful, but thatâ(TM)s been honestly surprisingly rare.
        • by b0s0z0ku ( 752509 ) on Friday October 19, 2018 @10:07AM (#57503498)
          Try replacing the (glued in) battery in that 3 year old Apple laptop. Apple design has gone way downhill since 2013 or so -- they've sacrificed good engineering on the altar of style.
          • I'm not convinced that style, in and of itself, needs the engineering changes that Apple's made since ca late 2012, which is my Mac mini. Perhaps it's the verticality that they're trying to protect / enhance. Less that gets outside of Apple's control, more the dependance on the Company. No matter how we feel about Apple the company, they've done a brilliant job marketing their products and making money. They have been so successful that they've engendered a lot of hostility from those who have not been able

      • It's not the engineers. Blame the business-school types who manage them

        Nope wrong target. Business school types get taught to deliver what consumers want. Your laptops wouldn't be paper thin and completely unmaintainable if it weren't for the consumers who queue (literally in Apple's case) to buy the sleek shiny unopenable devices.

        Maybe put some blame on marketing types for swaying consumer opinion, but ultimately if repairability were such a big key requirement for people the business-school types would be bending over backwards to provide just that.

    • You know... I still buy the consumer grade stuff because it is cheaper, but I have considering getting the business line for some stuff like laptops because they're generally designed to be repairable by the company's local IT guys. Haven't had much up and die on me since... oh, an mp3 player that had an HDD in it, which was obsolete by the time it quit.
    • by nnull ( 1148259 ) on Friday October 19, 2018 @09:59AM (#57503452)

      I have industrial machines. If manufacturers designed equipment where I could no longer repair them by myself, I'm not going to purchase their machine. I'm quite capable of designing and building my own if I have too.

      And believe me, I've already met some manufacturers attempting to do so under the guise of "Litigation", "Liability", "Proprietary". They lock down their devices, do not want to give me electrical or control schematics and insist this is the way the industry always was (By the way, access is required under all our standards in both Europe and the US for industrial machines, including schematics, so go F*** yourselves). Imagine the whole debacle with locked down phones being placed on multi-million dollar machines where you're required to somehow dispose of it after 2-3 years (Or of course they'll buy it off of you for pennies and resell it for another million). A lot of equipment is designed with standard replaceable parts, the moment they try to veer from that path, I'm no longer interested.

      • Amen.

        But you're not using the current consumer trope of being interested in something shiny and new, and of course, socially acceptable. That mentality varies from an engineer's mindset.

        Instilling a mentality requires showing the money wasted (res-pent) and is obfuscated until it becomes a disposal/recycling problem. I think GM started it all when they introduced model years. Somehow, older is never as good as new/newer/new new new.

        Yes, entropy is a law, but cutting the scope of repair, supply chain stock o

      • by pz ( 113803 )

        I'm in a similar boat: when a manufacturer charges too much for a replacement bit for their equipment that was incredibly expensive to begin with, I tell them, as an example, "too bad, you lost the sale by asking for $200 for a spare battery because I'll have my staff make one up from $10 in bits in about 1/2 an hour; had you priced it at a reasonable amount, you'd neither have lost this sale, nor have lost the goodwill of my laboratory; since I work for a Big Name University, people copy my techniques, and

      • I have industrial machines. If manufacturers designed equipment where I could no longer repair them by myself, I'm not going to purchase their machine. I'm quite capable of designing and building my own if I have too.

        And as a result of that kind of thinking in the wider market there are still plenty of manufacturers who are happy to offer you what you want.

        Ultimately you hit the point of how the market forces work: Repairability for consumer gear is not high on nearly everyone's (saying "most" would understate this) priority.

  • Maintenance lacks the glamour of innovation

    Maybe, but there's something pretty fantastic about something like this: Commodore 64 left outside for over a decade! Could it still work?? [youtube.com]

  • by QuietLagoon ( 813062 ) on Friday October 19, 2018 @09:11AM (#57503196)
    Looks to me like a false choice.
    • It's a lot of assumptions, too. If it's cheaper to make something that lasts 10 years and then gets replaced, then do that.

      Think of it this way: humans build machines, produce electricity and energy storage, mine and recycle materials, refine things, build components, assemble products, and ship and retail them. That's a lot of human labor, and it's reflected in the price of products--yeah, it's not that the mining equipment is expensive, but that the labor to create it, maintain it, and fuel it is exp

      • You're going to spend $2,400 on high-quality oil changes for your engine, and another $100 on spark plugs, every 100,000 miles. You might spend $800 for an engine rebuild around 200k-300k. If you don't maintain that engine, you're spending $6,000 for a remanufactured engine swap somewhere around the 80,000-100,000 mark, if not closer to the 50,000 mark. Which is cheaper?

        You must buy dome awesome spark plugs.

        And you raise one interesting aspect that is true.

        There is another aspect out there though, and that is at what point do we decide that it is time for the technology to stop?

        When do we become technological Amish?

        The right to repair concept includes a decision process enforced by law that will force interesting things like a return to discrete components, highly accessible design, and the death of a lot of the innovation we take for granted today. I could envisi

        • There is another aspect out there though, and that is at what point do we decide that it is time for the technology to stop?

          When do we become technological Amish?

          I think we're already headed that way. Most people change their computers a lot less than in the early days of home computing. Even tablets sales have been slowing down and people don't feel the need to buy a new one. The closer we get to "peak computing capacity per watt", the more the need to upgrade goes down.

          My main computer is a Mac mini relea

          • by orlanz ( 882574 )

            My main computer is a Mac mini released in 2010. I "repaired" it three times by upgrading the RAM, swapping the HDD by a low-end SSD and replacing the fan.

            You lucky bastard! I can't do that on my new Mac :*(

          • "I think we're already headed that way. Most people change their computers a lot less than in the early days of home computing."

            I dunno. Other than this year or next year's games, I can't think of much that can't be done on a 5 year old machine. Sure, add some RAM, maybe swap in a bigger or faster hard drive or go SSD, but I think what has driven consumer average non-geek computer purchases have iether been hardware failure, a new OS is released, or a new CPU is released.

            In the past 5 years though the cap

        • There is another aspect out there though, and that is at what point do we decide that it is time for the technology to stop?

          Hey look, I'm rich; I can spend $50,000 on a brand new car, and in 5 years I'll buy another one.

          You lot don't get that luxury. You can buy my nice, shiny Audi S5 for $12,000 when it's 10 years old and have a nice car with 70,000 miles on it. That's efficient. Your econoshitbox of today isn't on-par with a nice Audi luxury car from last decade.

          • There is another aspect out there though, and that is at what point do we decide that it is time for the technology to stop?

            Hey look, I'm rich; I can spend $50,000 on a brand new car, and in 5 years I'll buy another one.

            You lot don't get that luxury. You can buy my nice, shiny Audi S5 for $12,000 when it's 10 years old and have a nice car with 70,000 miles on it. That's efficient. Your econoshitbox of today isn't on-par with a nice Audi luxury car from last decade.

            Audi S5? That is so cute.

      • Re: (Score:2, Insightful)

        by Anonymous Coward

        All this is nice and correct, except it only take labor costs into account. Mining raw materials and throwing waste are not zero-cost. They cause a big impact, but economists, specially those promoting free market, prefer to ignore it.

      • by Immerman ( 2627577 ) on Friday October 19, 2018 @10:20AM (#57503564)

        There's an easy solution to all those problems - modularity. You can streamline the process even further by spending a few extra cents per unit installing well-considered diagnostic elements so that it's easy to determine what's wrong.

        Dead toaster? Test the coils. Test the cord. Test the switch. If one of them has a problem, replace it. If none does, replace the electronics board (which is not "the toaster" - in fact it's probably one of the cheaper components in it). Total diagnostic time - 5min. Total repair time, 10min. After all, all you need to do is remove a few screws, unplug the faulty module, and install a new one.

        If a device takes hours to diagnose, and more hours to repair, it's because it wasn't designed for easy diagnostics and repair. That's a failure of design, not an argument against the value of repair.

        • So, here's the thing. You ever wonder what it costs to make a sound card? Let's go with OPL-3. You're going to need a $0.86 YMF-262 and a $1.03 YMF-512 DAC.

          Well, hold on. You also need a temperature-stable clock source, so you need a crystal oscillator. You need to set the clock, so you need an RC circuit. You need to couple the clocks between the two chips, which requires more than just a wire. Your ground needs a noise filter, basically just a polypropylene pf capacitor.

          In the end, just to mak

          • You ever wonder why most microwaves have keypads and digital interfaces rather than the old fashioned timer knob? It's not because it's "cool" and "modern" - it's because the knob is more expensive than the keypad, display, and electronics combined. Electronics are *very* rarely the expensive part in an appliance. In part because high precision and noise exclusion is vary rarely required.

            In fact, audio (particularly digital-to-analog audio) is probably one of the more demanding endeavors in that regard -

            • Digital electronics require those kinds of timers. Audio is pretty demanding, but not as much as you'd think: that's pretty vanilla digital IC stuff.

              You suggested a diagnostic circuit built into a toaster. That's going to require some circuitry, several inputs, and a microcontroller with a clock. You're not looking at 3-4 pennies here to add a self-diagnostics port to a toaster; you're looking at $3-4 dollars just to get started, before connecting up any input sources to the diagnostics module. For

        • by Kjella ( 173770 )

          There's an easy solution to all those problems - modularity. You can streamline the process even further by spending a few extra cents per unit installing well-considered diagnostic elements so that it's easy to determine what's wrong. Dead toaster? Test the coils. Test the cord. Test the switch. If one of them has a problem, replace it. If none does, replace the electronics board (which is not "the toaster" - in fact it's probably one of the cheaper components in it). Total diagnostic time - 5min. Total repair time, 10min. After all, all you need to do is remove a few screws, unplug the faulty module, and install a new one. If a device takes hours to diagnose, and more hours to repair, it's because it wasn't designed for easy diagnostics and repair. That's a failure of design, not an argument against the value of repair.

          You're ignoring one of the big problems and that's logistics. Chains buy something in bulk, sell it in bulk through stores and discontinue it. Unless it's a name brand the manufacturer doesn't want to sit on parts and neither does the chain. And even if they do the demand is too thin and sporadic to have it anywhere but a big central warehouse. Years down the road maybe neither of them are in business anymore or they're out of stock. All of this amount to risk, shipping cost and the need for a parts store,

        • by orlanz ( 882574 )

          Ok so lets say you now have a $10+$1 toaster. But you now need to maintain a logistics chain + inventory buffers for each of those parts. And for recycling/trashing the older "pieces". Your toaster may have the global sales volume to setup & run a set of factories for two weeks, but what about these parts? How do you forecast their demand? Huge centralized operations have a hard time factoring in the cost of replacement parts to meet a laptop model's 3 year warranty requirements. Many will just re

          • We already have the disposal chain for the old parts - same as we use for the whole toaster - the rubbish bin. Sure, there's lots of room for improvement - but that's a completely separate issue from repair - other than the fact that repair can reduce it dramatically - tossing a dead part is a lot less waste than tossing the whole thing.

            As for your production-line forecasting issues. Yes - you have a point. There's a solution there too though, sort of the natural partner to modularity - standardization.

    • I was wondering the same, what do they have to do with each other at all?

    • There really needs to be both. We tend to get caught up in Consumer Technology and how hard it it is to repair. This is akin to the ancient pottery shards, archeologist dig up. Our ancient ancestors rich or poor. Probably had acquired some pottery, then it broke, from a fall, or just from a lot of use. In theory they could repair them, but after it became unusable they got themselves a new one. Because the cost of getting/making a new one is less then trying to repair it.

      However for these same people clot

    • Where are you seeing exclusivity? I see "is A as important as B? Because right now B gets all the attention"

      That's the diametric opposite of a mutually exclusive statement.

  • by Kohath ( 38547 )

    That was easy one.

  • That depends... (Score:5, Interesting)

    by CrimsonAvenger ( 580665 ) on Friday October 19, 2018 @09:24AM (#57503270)

    On a lot of things. One of those things is a side-effect of the rate of change of computer systems.

    Sure, my Tandy 2000 from 30 (or so) years back should be repairable. But that would require that the maker continue making parts for 30 or so years. Which would make sense if nothing much had changed in 30 or so years.

    Alas, a smartphone today has more computing power than my Tandy 2000 did. Making parts for the Tandy 2000 today makes about as much sense as making parts for a stagecoach does.

    As is, for the most part, spare parts are made as long as it's profitable to do so. And no, the fact that seventeen people in Maryland want to be able to repair their Tandy 2000's doesn't mean that it's worth the bother of maintaining archaic machine tools, training operators for same, and distributing parts to stores for display on strictly limited shelf-space....

    Of course, there are other considerations sometimes. For instance, pollution control laws exist. Allowing the owner of a vehicle to bypass the pollution controls on his vehicle (or just to muck them up by accident) is generally considered a bad thing.

    And on and on.

    Short form: yes, you should be able to repair your stuff. Except when you shouldn't....

    • Re:That depends... (Score:5, Informative)

      by DontBeAMoran ( 4843879 ) on Friday October 19, 2018 @10:13AM (#57503530)

      But those Tandy 2000's aren't glued shut. The owners can try to find other Tandy 2000's to scavenge working parts from them to repair their own Tandy 2000.

      The right to repair should be separate from the right to be able to buy parts for the repair. That would at least mean smartphones with easy to replace batteries, displays, PCBs, casings, buttons, etc.

      • The point being made is that while philosophically it is great that something is repairable, it seems unjustified. Only a handful of gray beards even want a Tandy 2000, and zero of them actually use it for "real work".

        Let's take an original iPhone for a second, how many people today would be daily users on an iPhone 1 today if Apple put a bin of them out front in original condition for free, contingent on actual daily usage? By current standards the network speed is awful, then screen is crude and small,

  • But in fact, as he pointed out, repairing things is often trickier than making them.

    That's usually a result of shitty design. Designing something so that it can be repaired easily costs money and is (usually) more difficult so unsurprisingly people/companies prefer not to bother if they don't have to. If something is difficult to repair it is usually because they didn't adequately consider repair during the design of the product. Once in a while you run into a product that is made intentionally hard to repair (Apple I'm looking at you) but most of the time it's just benign neglect and/o

    • But in fact, as he pointed out, repairing things is often trickier than making them.

      That's usually a result of shitty design. Designing something so that it can be repaired easily costs money and is (usually) more difficult so unsurprisingly people/companies prefer not to bother if they don't have to. If something is difficult to repair it is usually because they didn't adequately consider repair during the design of the product. Once in a while you run into a product that is made intentionally hard to repair (Apple I'm looking at you) but most of the time it's just benign neglect and/or economics.

      Okay, let's play the game.

      You are designing an electronic device. You have been tasked with making it repairable.

      How many years do you design it to be repairable for? To make it easy, choose between 5 and 250.

      Do you design it to be repairable at the discrete or board level? Taking your length of repairability number in mind, how do you assure that the parts needed are available for that entire time. Include recalls up to 100 percent.

      note: sourcing parts has become a bit of a headache for produce

      • How many years do you design it to be repairable for?

        That's a decision that has to be made and there will be trade offs as a result both in economics and performance. I did not argue that everything should be made as easy to repair as possible so you are putting up something of a strawman here. I merely pointed out that repairability is almost always a function of product design and that many companies these days are electing to design products that are hard to repair because it is in their (usually short term) financial interest to do so even when it negat

      • 1. Primarily use common, standard parts instead of custom ones unless there is a really good reason not to.
        2. Make the firmware available for download, so the MCU or the flash chip can be replaced and then flashed.
        3. Use standard li-ion batteries, there are various flat li-ion batteries available if one is needed.
        4. Whatever custom parts used, make them available to buy or make specifications/drawings available so that others can make those custom parts.

        And yes, it may make the device slightly bigger etc. H

  • by Anonymous Coward on Friday October 19, 2018 @09:36AM (#57503330)

    "Innovation" is not making new things--that would be "invention". Innovation is bringing things to market that weren't available before.

    Innovation can be as simple as offering the same car, but with financing that wasn't available before. Simple change, "innovation". (Peter Drucker, the late management writer, gives this exact example involving cars. Make of that what you will.)

    Repair hasn't been a credible option in a long time for a lot of things. Make repair affordably available, and you're innovating.

  • As repair encompasses the ability to update out of stock and/or out of date units. Innovation isn't contained to wholly new things but also in repurposing and updating the still functional.

    Silly business paper.

  • with all these philosophical dissertations.
  • But in fact, as he pointed out, repairing things is often trickier than making them

    Most people don't have a clue how to repair anything lets take your average mechanic. How many times have you had your car fixed only to have the problem return soon afterwards. Of course when the school dropout goes to mechanics class he is taught a few things however most lack investigative thinking. you walk in say you hear a rattle. after several hours (they said it took them that long) they found a bolt that was loose and tightened it. Very few of them question how or what caused the bolt to get loose

    • How many times have you had your car fixed only to have the problem return soon afterwards.

      Maybe it's because I know competent mechanics, very rarely - pretty much only if the problem is very intermittent and the mechanic was not able to reproduce it at all.

      Or it maybe that my cars are old and not very complicated. OTOH it takes a bit more competent mechanic to diagnose the problem as there is no port to connect the scan tool.

      It also may be that I do some of the repairs myself, especially for the intermittent problems (as I can be there when the problem occurs to try things out instead of going t

  • by brianerst ( 549609 ) on Friday October 19, 2018 @10:00AM (#57503458) Homepage

    This was discussed on the Freakonomics podcast several years ago - In Praise of Maintenance [freakonomics.com]. He had been doing a series on innovation and then did a counterpoint on how maybe maintenance was as much if not more important than innovation. It's a good podcast and goes into more detail than the short Economist piece.

  • The best numbers are collected by Canada...

    Me: Canada, woo-hoo!
    You: Don't you want to know what numbers they're talking abo -
    Me: Nope! Canada is number one! Woo-hoo!

  • by ReneR ( 1057034 )
    Know and learn from history, shape and innovate the future standing on the shoulders of giants ;-) https://www.youtube.com/watch?... [youtube.com]
  • Products(and other things) evolve fastest if you can just replace the old ones. That's not just the case for living beings. It's a high-metabolic process, very wasteful but it allows to adapt quickly. Once you start to recycle and repair it slows down product evolution. Not just of the things you use longer but of all things connected to it somehow in higher orders.

    We live in the anthropocene. We have large impact on many aspects of the planet and that includes the climate. You can disagree about how damagi

  • A century ago, technology was sustained by repair. This kept economies diversified and distributed. But predatory financial interests realized that centrally controlling production and distribution was more profitable to their schemes of empire. They saw they could reduce payrolls while ensuring the costly material and economic thrash they use to manipulate the economy, and economic bubbles, to their gain. So, here we are.
  • Repair's importance relative to innovation's importance is irrelevant unless they're mutually exclusive concepts-- which they're not. One can enhance/improve/maintain device repairability while furthering technological development. Repairability is simply be a constraint like weight, power consumption, dimensions, water resistance, etc. All of those factors are important and part of design. In certain applications, you may need to focus more on power consumption than maintaining water tightness, but for mas

  • There is an old joke about software. "Do you know why God was able to create the world in seven days? He didn't have an installed user base."

    For software, maintenance is usually harder than writing new code. I assume that is also true for most products. I also agree that we need to spend more money on maintenance, especially on infrastructure. The infrastructure in the U.S. is in a deplorable state.

  • How is glueing in the battery so you can't replace it "Innovation"?

    That is like making a car with epoxy tire attachment.

    Tires are bald time to throw away the whole damn car!

  • by thePsychologist ( 1062886 ) on Friday October 19, 2018 @12:17PM (#57504352) Journal

    The lack of the ability to repair is a tragedy of the commons. People are willing to pay more for a sealed phone at the expense of the environment when they throw it away. The commons is the environment that nobody owns but everyone benefits from. This is exactly the sort of thing that regulation is for.

  • How could you make the next thing without knowing the current thing?

The biggest difference between time and space is that you can't reuse time. -- Merrick Furst

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