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The Internet

Users Report of Nationwide CenturyLink Internet Outage (ktvb.com) 87

Posted by msmash from the outage-reports dept.
Are you having trouble accessing your CenturyLink internet today? Well, you're not alone. From a report: Several Treasure Valley residents reached out to KTVB Thursday morning to report they had no access to their CenturyLink internet or in some cases, their phone services. Some KTVB employees experienced the outage as well. A KTVB employee who uses the internet service provider called CenturyLink customer service. The customer service associate said they are aware of the outage for the 208 area code and technicians are working on a fix. He added there were similar outages in other states across the country. Downdetector.com indicated issues began being reported a little before 2 a.m. MST.

As far as a cause, the CenturyLink representative could not comment. The associate said the outage could last anywhere from 24 to 48-hours. CenturyLink released a statement to Newsweek explaining that its network "is experiencing a disruption affecting customer services." "We know how important these services are to our customers and we are working to restore services as quickly as possible," CenturyLink's statement continued.
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Users Report of Nationwide CenturyLink Internet Outage More

Users Report of Nationwide CenturyLink Internet Outage

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  • On-site recovery needed in DCs (Score:5, Informative)

    by Etcetera ( 14711 ) on Thursday December 27, 2018 @06:51PM (#57868250) Homepage

    Per one of the better Reddit threads on this [reddit.com], the internal issue was pretty much the worst-case scenario for losing access to everything everywhere at once, and without alternate mechanisms for getting into places:

    As of 2021 GMT

    Tier IV Equipment Vendor Technical Support continues to work with CenturyLink Field Operations and Engineering to restore visibility and apply the filter to devices in Atlanta, GA and Chicago, IL. While those efforts are ongoing additional logs have been pulled from the devices in Kansas City, MO and New Orleans, LA following the restoral of visibility and the necessary filter application to obtain additional pertinent information now that the device is remotely accessible.

    As of 1916 GMT

    Efforts to regain visibility to sites in Atlanta, GA and Chicago, IL remain ongoing. Once visibility has been restored the filter will be applied to limit communication traffic between sites which was causing CPU spikes that in turn prevented the devices from functioning properly.

    As of 1828 GMT

    On December 27, 2018 at 02:40 GMT, CenturyLink identified a service impact in New Orleans, LA. The NOC is engaged and investigating in order to isolate the cause. Field Operations were engaged and dispatched for additional investigations. Tier IV Equipment Vendor Support was later engaged. During cooperative troubleshooting a device in San Antonio, TX was isolated from the network as it was seeming to broadcast traffic consuming capacity, which seemed to alleviate some impact. Investigations remained ongoing. Following the isolation of the San Antonio, TX device troubleshooting efforts focused on additional sites that teams were remotely unable to troubleshoot. Field Operations were dispatched to sites in Kansas City, MO, Atlanta, GA, New Orleans, LA and Chicago, IL. Tier IV Equipment Vendor Support continued to investigate the equipment logs to further assist with isolation. Once visibility was restored to the site in Kansas City, MO a filter was applied to the equipment to further alleviate the impact observed. All of the necessary troubleshooting teams in cooperation with Tier IV Equipment Vendor Support are working to restore remote visibility to the remaining sites at this time. We understand how important these services are to our clients and the issue has been escalated to the highest levels within CenturyLink Service Assurance Leadership.

  • Utah government is impacted.
    Problems from NY to Calif.

    Public utilities that should be reliable... Hmmm....
    Perhaps there is a busted link managed by a furlough fed DHS/IT contractor guy.

  • Some kind of network existed that did not place everything on the very end of the network.
    Some kind of ring, loop, circle like shape that kept people connected when one part of the network was not networking.

  • I sure don't miss those days.

  • Could you tell the difference?

  • Our service was fine today. They had a ~6hr outage yesterday though. This is for business fiber connectivity. We BGP peer with them and another carrier though, so no actual downtime.

    Their last ticket update:

    Our local repair group field technician found a dirty fiber connection at the 2nd optical patch panel in the Henderson, NC central office. The field technician cleaned the dirty fiber to clear the automatic power reduction alarm. We are showing two way traffic on the higher level interface has restored.

  • I work on equipment that uses CenturyLink that stopped working today. I am told the issue is someone ran a backhoe which damaged their main fiber optics to their management system. CenturyLink offices have no internet to other offices, main databases are out.....

  • I hope that this outage cost Google, Facebook and every other billion dollar company 10 billion in lost revenue. Now they can now all go to the government and force a competitive ISP nationwide. This way we will have a choice. Since everything is CenturyLink we lost, Comcast, CableOne, Verizon, AT&T and CellularOne services. WHY??? because they all have to use CenturyLink for their connections. All these companies have no access to the Internet but to use CenturyLink. This monopoly needs to be fixed.
    • Comment removed based on user account deletion
      • Yes, many people do not know that many companies use CenturyLink's Fiber for their connections. This is bad for everyone because there is no real option for Internet. If you use AT&T or Comcast etc. in reality they are on CenturyLink so you are using CenturyLink. This monopoly has to stop. It would be nice to have 2 or 3 REAL alternative connections. Other ISP companies with their own network without having to rely on another. I was on the phone with all of them today asking what was wrong. Everyone of
        • Comment removed based on user account deletion
  • Comment removed based on user account deletion

    • You should see how long it took to get electricity up in the United States of America's territory of Puerto Rico.

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