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Facebook Apologizes for Outages, Says It Has Resolved 'Server Configuration' Error That Led To Access Problems (variety.com) 80

Posted by msmash from the an-update dept.
Facebook is sorry: The social media giant apologized for the technical errors that left many users globally unable to access apps for Facebook, Instagram, Messenger and WhatsApp starting Wednesday and stretching into Thursday, and said it's fixed the glitch. From a report: About 24 hours after users began reporting problems with Facebook, Instagram and other apps, Facebook announced Thursday -- on Twitter -- that it had resolved them and that its systems are "recovering." "Yesterday, as a result of a server configuration change, many people had trouble accessing our apps and services. We've now resolved the issues and our systems are recovering," the company said in a tweet. "We're very sorry for the inconvenience and appreciate everyone's patience."
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Facebook Apologizes for Outages, Says It Has Resolved 'Server Configuration' Error That Led To Access Problems More

Facebook Apologizes for Outages, Says It Has Resolved 'Server Configuration' Error That Led To Access Problems

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  • Why dd they use their own competition to say they fixed the issues.

    • I guess that's where people go when FB is down?

      • Facebook is going to go down? Do you know when - I think I need to unroll the body bags I store in the basement and get ready for the people who die of it's lack.
  • A misplaced colon or semicolon in a CLI command to a Cisco switch or router?

  • LifeLog Cover Up (Score:1)

    by Anonymous Coward

    Server Configuration Error?
    More like dumping all traces of the DARPA LifeLog program from their databases in an effort to cover their tracks ...

    • Re: (Score:1, Interesting)

      by Anonymous Coward

      Everyone knows LifeLog was killed off years ago.

      Oh, wait, looks like LifeLog was stopped the very same day that Facebook was created ...

      https://www.wired.com/2004/02/pentagon-kills-lifelog-project/

  • yet nothing ever changes.

    Also: /. is FB's availability page now? What gives?

    • Also: /. is FB's availability page now? What gives?

      The editors probably just piss away time on Facebook all day, which explains why the story was so timely. Typically I'm used to stuff taking a day or two to show up here, which isn't necessarily bad, but they had that story up right away. I think there was a previous time within the last year when the reported that Facebook was down. They might have been aware of it before someone managed to get the message to Zuck.

      After the spaghetti link in an article summary the other day, it's pretty obvious that the

      • The "editors", and I use the term loosely, have always been lazy fucks.

        With the sheer number of dupes I've seen over ~20 years it is obvious they don't actually read the site let alone know how to do a basic search to see if a story has been already been posted before. But I guess that keeps the memes alive. /. has editors? LOL, yeah, right.

    • Re: (Score:3)

      by sjames ( 1099 )

      Facebook announces new C level position, the CS(NS)O, the Chief Sorry (Not Sorry) Officer.

  • If they were ethical.... (Score:2, Funny)

    by Anonymous Coward

    If they had any ethics, they'd apologize for the service coming back up again.

    This thing is a cancer on the internet.

  • Fragility of the the servers (Score:3)

    by xack ( 5304745 ) on Thursday March 14, 2019 @01:19PM (#58273138)
    If a single "misconfiguration" can take down a system with thousands of redundant servers then you must see the total incompetence of the Facebook system. Is this who you want to give your data to? Want a "misconfiguration" to leak your data and passwords?
    • It probably was a 'misconfiguration' that leaked data and passwords, and it took the duration of the outage to update and deploy the code worldwide.

    • Re: (Score:2)

      by AHuxley ( 892839 )
      No profit in redundant servers funded by ads.
      The ads pay for servers and allow for profits.
      The ads won't pay for global redundant servers and the needed profits.
      The servers are for selling ads not giving users redundant services.

  • I wasn't directly affected save for fellas around the office, who bitched over this relentlessly. I loathe FB with a passion.

    I just wonder when it will go the way of MySpace. Can't wait.

  • "Server config error..." (Score:5, Insightful)

    by Amigori ( 177092 ) <eefranklin718 AT yahoo DOT com> on Thursday March 14, 2019 @01:32PM (#58273226) Homepage

    A "server configuration error" that prevents login and access issues happen to a small business with A rack of servers. NOT to one of the largest IT companies in the world. That would be an incredibly fast replication across how many globe-wide datacenters?

    What happened? Who knows? The QAnon crowd has a DARPA / Lifelog / Building8 theory. Give that what credence you need to. Seems plausible to me (without too much tin-foil).

    • I genuinely hope that we will get a detailed account of what happened. Something this big was likely more than an intern checking in a bad config file. While embarrassing for those involved, there is likely a good lesson to be learned. It would go a long way in improving my opinion of the company if they shared those lessons.

    • Re: (Score:2)

      by Trogre ( 513942 )

      I believe this is how it went down:

      "Look, Mr Zuckerberg. Either you co-operate with our demands or we'll take you down."

      "Oh yeah? What do you think you can do?"

      (Fed takes a phone out of his pocket, hits Send)

      (Zuck pulls out his phone, refreshes a couple of status pages, puts down phone)
      (quietly) "Would you like that data dump scheduled hourly or daily, sir?"

  • Hadn't even noticed until someone mentioned it yesterday in passing.

    Maybe this is something old people care about?

  • I couldn't care less.

  • Facebook: DO NOT apologize for the outage.

    Apologize for getting Facebook back online.

    Now that Zuckerberg got it up again, the only question is how long he can keep it up.
  • ... here's a good case of whether or not to fire the system admin that just learned a multi-million dollar lesson at your expense.

  • Can we maybe get Google to fix Google Home integration with Android TV?
    Broken for weeks and not a peep from Google. Nor /. for that matter.

  • They finally configured mod_evasive on their servers to protect against those pesky DDOS attacks! LOL!!!!

  • And for 24 hours, peace descended upon the internet, but atlas it did not last

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