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AI Businesses Technology

Applying For Your Next Job May Be an Automated Nightmare (gizmodo.com) 256

merbs writes: If you think looking for a job is already daunting, anxiety-riddled, and unpleasant, just wait until the algorithms take over the hiring process. When they do, a newfangled 'digital recruiter' like VCV, which just received $1.7 million in early investment, hopes it will look something like this: First, a search bot will be used to scan CVs by the thousands, yours presumably among them. If it's picked out of the haystack, you will be contacted by a chatbot. Over SMS, the bot will set an appointment for a phone interview, which will be conducted by an automated system enabled by voice recognition AI. Next, the system will ask you, the applicant, to record video responses to a set of predetermined interview questions. Finally, the program can use facial recognition and predictive analytics to complete the screening, algorithmically determining whether the nervousness, mood, and behavior patterns you exhibit make you a fit for the company. If you pass all that, then you will be recommended for an in-person job interview.

[...] VCV, which did not respond to a request for comment, is far from alone here. A growing suite of startups is pitching AI-driven recruitment services, promising to save corporations millions of dollars throughout the hiring process by reducing overhead, to pluck more ideal candidates out of obscurity, and to reduce bias in the hiring process. Most offer little to no evidence of how they actually do so. VCV's much-larger competitor, HireVue, which has raked in a staggering $93 million in funding and is backed by top-tier Silicon Valley venture capital firms like Sequoia, is hocking many of the same services. It counts 700 companies as its clients, including, it says, Urban Outfitters, Intel, Honeywell, and Unilever. AllyO, which was founded in 2015, and "utilizes deep workflow conversational AI to fully automate end to end recruiting workflow" has $19 million in backing.

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Applying For Your Next Job May Be an Automated Nightmare

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  • by ZorinLynx ( 31751 ) on Wednesday April 24, 2019 @02:31PM (#58484996) Homepage

    Applying for a retail job is all about filling out these huge applications with tests and hoping your answers satisfy the algorithm.

    If you're lucky enough to pass those tests, only then does it move on to a real person calling you for an interview.

    It's absolutely dehumanizing and wrong, in my opinion. Back in the day you could walk into a place that had a "NOW HIRING" sign and talk to the manager, and if they liked you, you were hired. Now it's a huge ordeal and one wrong answer to that massive automated questionnaire means your application goes in the bit bucket.

    It pains me to say this as someone who has always loved playing with computers but... Some things in life were better without them. Progress my arse.

    • by Shaitan ( 22585 ) on Wednesday April 24, 2019 @02:57PM (#58485260)

      This is less about computers and more about the pseudo-science of psychology.

    • by alvinrod ( 889928 ) on Wednesday April 24, 2019 @03:05PM (#58485326)

      Back in the day you could walk into a place that had a "NOW HIRING" sign and talk to the manager, and if they liked you, you were hired.

      You can still do that in many places and fields, but it means that you can't work for big corporate. Some people probably don't want to anyway, so a highly regimented application process like this is just a good way to keep them from getting a job they won't like for some reason.

      Also, if this method alienates the most highly skilled employees who won't put up with it, it also means that those companies that employ this method won't be able to hire the best candidates. If that means they go out of business or perform worse than their competitors, eventually businesses will transition away from using it. Some companies don't even advertise jobs. They proactively look for candidates and try to poach them.

      This type of nightmare system they've envisioned and fashioned for their own fears would probably fail for any number of other reasons. For example, suppose you only select the people that don't seem nervous or anxious. I mean your company wants people who aren't too jittery, right? In reality you've probably rigged your system to favor hiring psychopaths or pathological liars and guaranteed that your company will become dysfunctional.

      I'm sure someone will try this approach anyways, but I won't be surprised if a decade from now we're inundated with articles about how these systems failed and are being abandoned.

    • by lorinc ( 2470890 )

      Back in the day you could walk into a place that had a "NOW HIRING" sign and talk to the manager, and if they liked you, you were hired.

      Back in the days where only a handful would apply. Nowadays, some jobs have too many applications to be processed by humans.

      • by Anonymous Coward

        The basic problem here is that walking into a "NOW HIRING" place took time, and you couldn't really walk into more than ~2 places/day.

        Nowadays, you can blast your resume out to 100 companies before lunch if you aren't too picky.

        As a byproduct, companies get all these people who are probably-unqualified, barely interested, geographically distant, and already employed. They aren't even real candidates, but now they have to screen hundreds of these people.

      • Re: (Score:3, Funny)

        by jrumney ( 197329 )

        Back in the days where only a handful would apply. Nowadays, some jobs have too many applications to be processed by humans.

        This must be because of those record low unemployment figures we keep hearing about.

    • Blame the resume distribution bots. When >>90% of applicants are grossly unqualified for a position, the pre-screening time is just too intense. This is clearly a step too far, but it is a natural evolution to the bad practices large companies have had for a long time.

    • It's absolutely dehumanizing and wrong, in my opinion.

      Look at it this way: it's a good way of removing shitty companies from the pool of ones to apply to. There are plenty of companies out there that don't go in for this kind of bullshit.

  • by bistromath007 ( 1253428 ) on Wednesday April 24, 2019 @02:34PM (#58485028)

    "The algorithm" can't do ANY of that shit, and we all know it. This is going to be nothing more than a broken-by-design non-system to take the heat off employers when they use the automation that actually works to shrink their workforces to nepotism-only sizes. This company is selling other companies what they hope will be the future without UBI: nobody has a job, but they can't find anyone to blame but themselves, so they just starve to death quietly.

  • by aaronb1138 ( 2035478 ) on Wednesday April 24, 2019 @02:34PM (#58485032)
    This is still better than relying on the incredible incompetence and exception sloth of HR employees who know jack shit about any given role they are trying to fill.
    • by Shaitan ( 22585 )

      How? Those people normally just process paperwork after the hiring manager has already decided they want you. By the time you are dealing with HR you are on to negotiation.

    • by ceoyoyo ( 59147 )

      It's interesting that everybody likes to talk about the special characteristics of startups, but they don't really seem to direct any attention to some of the biggest differences between a large corp and a startup.

      Startup:
      - no HR getting in the way
      - hiring (or equivalent) done directly by someone directly involved in the company, usually the CEO.

  • Already is (Score:5, Insightful)

    by jwhyche ( 6192 ) on Wednesday April 24, 2019 @02:36PM (#58485054) Homepage

    It already is a fucking automated nightmare. Start by uploading a resume or some shit, on dice, monster, or zipfucker. Then you go back and repair the damage the automatic software did when trying to parse it. Then you start to look for a job, make a profile for that. Next morning your inbox is full of shit jobs that have nothing to do with your profile. So you try to fix that shit.

    Mean while your profile has been harvested by some bot in some call center in india, pakistan, fucktard, and you spend the weeks trying to sort out the good jobs from the shit they try to send you.

    Automated hell already.

    • Re: (Score:2, Interesting)

      by Anonymous Coward

      look at the lucky larry over here that applied under systems that even tried to parse the resume. in my experience i've had to always fill out the forms from scratch regardless.

    • by geek ( 5680 )

      I wish it was that easy. Half the time you upload your resume to some shit job site and then still get redirected to the actual empployers site where you get to upload it again and sort through the massive number of shittastic hoops just to get it submitted, followed by the 500 questions about past employment and education no one every fucking reads anyway.

      I had one before that was so fucking long I could save my progress and return at a later date to finish. I did this 3 times out of frustration. I later t

      • by rnturn ( 11092 )

        If you post a job that pays 6 figures a year and no one applies you're an absolute fucking moron for not looking into why.

        Sounds like you dodged a bullet.

  • by QuietLagoon ( 813062 ) on Wednesday April 24, 2019 @02:36PM (#58485058)
    ... I had an 85+% success rate (defined: a good employee who stays 5 years or more). How does this automated monstrosity measure up? The article talks a lot about automation, but little about successful hires.
    • Well I would hope that the algorithm training data would be used to drive towards whatever is defined as a well performing and loyal employee. If not, whomever is doing the machine learning should be fired.
    • I also _always_ have great metrics (that I construct myself).

      85% five year retention of 'good employees' sounds like you are operating in a one company town though. That or you're self deluded (or not in tech).

      • sounds like you are operating in a one company town though

        Nope. Southwest CT. I just looked for good engineers and technicians, provided an environment that they enjoyed to work in. It is not that hard to retain good employees, you just have to want to do it.

        • by taustin ( 171655 )

          The trick to retaining good employees is be a good employer. Like attracts like. A job is exactly as disposable as the employee doing it.

  • by b0s0z0ku ( 752509 ) on Wednesday April 24, 2019 @02:38PM (#58485082)
    The smart applicants will bypass the automated system entirely, either by knowing someone at the company directly or by cold-calling recruiters as needed. Remember that many jobs are filled by people whom the company has contact with through other means (friends/former colleagues of existing employees, etc).
  • by MindPrison ( 864299 ) on Wednesday April 24, 2019 @02:46PM (#58485162) Journal

    I work for a large corporation, and they've found a pretty smart way to hire the right kind of people.

    We were tired of the HR departments, we were tired of the recruitment companies who constantly sent us people who didn't fit in the company profile, didn't have passion for the job and our core values.

    But we love loyalty, so we took those who had worked in our company for 10-30 years and made those go trough the hiring process instead, in other words our company valued the experience of the old with the influx of the new inspiration, but they all have to have ONE thing in common - passion.

    When you use external recruitment systems, whether that's a computer, a recruiter or a hiring company, you don't get passionate or the kind of people fit in. Of course people can LEARN to fit in, so nothing is entirely black and white, but the thing is...when you worked in a company for 30 years, you tend to know who survives and who doesn't.

    Those who DO survive, are those who shares the passion that our colleagues do, this is hard to teach if you don't do it already, no algorithm can teach you passion for your job, your work - your 33 percent of your entire life - every day!
     

    • by Headw1nd ( 829599 ) on Wednesday April 24, 2019 @03:42PM (#58485552)
      I don't think your post reads the way you intended. I think what you mean is that you used the people who work at your company to calibrate your hiring process, thus making it select for people similar to what you have now. The way you wrote it though it reads like you made the people who work there re-apply to keep their jobs.
  • by rsilvergun ( 571051 ) on Wednesday April 24, 2019 @02:52PM (#58485212)
    Good luck getting a job. My bud has the tech skills to do just about anything but can't get past the automatic HR filters. Why hire him when if you can't get a fresh college grad you can get an H1-b and work em twice as hard. Techies need Unions and voting blocks now.
    • Bypass filters: talk to people at tech conferences, email resumes directly, respond to startups with Craigslist ads looking for resumes.
      • respond to startups with Craigslist ads looking for resumes

        Never fucking again will I respond to a Craigslist ad. It was looking for a "Brilliant Senior Technician."

        Turned out to be heldpesk work at a tiny mom and pop MSP, at a rate barely above minimum wage. No respect for work/life balance, wanted to account for every bit of my time, was hounded for "What did you do in this 10 minutes here between tickets?" Read /. of course, that's what. They had cameras to see if we were talking to each other. Fun not allowed!

        At least it got me out of the convenience store

        • by Anonymous Coward

          URGENT need for heart surgeon.
          Must have 17-22 years experience with #2 Acme brand scalpel. ACE BRAND NOT ACCEPTABLE!
          Should have top tier academic degree, be able to drive own car and lift 60# during house calls.
          Nice to have:
          Neurology experience with tumor removal from the LEFT hemisphere.

          Salary: DOE
          (aka, minimum wage of the nearby largest city, travel costs not reimbursed))

          This is a joke of course. A real post would have more requirements and less forthrightness.

        • by rnturn ( 11092 )

          ``No respect for work/life balance, wanted to account for every bit of my time, was hounded for "What did you do in this 10 minutes here between tickets?" Read /. of course, that's what. They had cameras to see if we were talking to each other. Fun not allowed!''

          Ugh! I worked for a privately-help company that was like that. I walked into a department one day to find dozens of laser printers stacked up along the wall. The manager had gotten permission to buy every single employee in the department their ow

      • except with Mom & Pops who usually can't/won't/don't pay very well. If I wanted to work Mom & Pop I'd start my own business and take those risks myself.

        Even medium sized companies won't field your calls, they'll ignore your emails (or mark them spam). I've gone to quite a few tech conferences for low tier techies and they're basically worthless. It's literally a bunch of guys looking for jobs and a bunch of sales reps looking for people to sell their product to. If you're in the higher end of th
  • by flippy ( 62353 )

    "utilizes deep workflow conversational AI to fully automate end to end recruiting workflow"

    That's some PhD-level buzzword doublespeak there! Could it be any more laden with nonsense?

  • Humans interviewing robots [youtube.com] is the nightmare scenario.

  • by engineerErrant ( 759650 ) on Wednesday April 24, 2019 @02:57PM (#58485268)

    ...over the total train wreck that is our existing system of recruiters and HR people. Perhaps before describing automation using such negative language as "de-humanizing," we should consider the (often utterly broken) human system it's replacing.

    Recruiters are massively more biased than even the algorithms we see in the news for being biased. They know nothing about the field they are recruiting for, or else they'd be working in it, rather than in a much lower-paid, also-ran job that gets cut as soon as a recession looms. Worst of all, they have only-human levels of throughput: I can say from experience that after reading only 10 or so resumes, my brain goes so numb that I'm desperately searching for any simplifying bias I can, in order to get through the 100 I'm supposed to. And I'm the hiring manager, so I'm not even on the front lines - the recruiter probably has to screen 10 times that amount.

    An algorithm can actually read and digest your resume. It doesn't throw it in the trash just because you didn't go to one of 8 colleges, or because your last name sounds like it has a certain ethnicity (or doesn't). It doesn't heavily favor the first few it reads, in an effort to just fill up the positions to end the torture of reading 100 more resumes.

    Will it be a little weird to send in videos of myself answering interview questions to a program? Maybe. Then again, maybe that'll be better too. I'm not knocking it until I try it.

    • While we're at it, the application itself has elements that could be automated. School/university records and work history (e.g. via tax records) should be available from official channels so it could not be faked. Of course, there's a lot that might not have official records, such as relevant hobbies and voluntary work. IMHO, you should also have the right to redact pieces of your history, but not make up things like school and work records.
    • How good humans do depends on how skilled/specific the job you are recruiting for. Sure, if you are recruiting for a job with minimal qualifications and/or that many people are qualified for, you will get deluged with little means to cull. But for a job requiring very specific skills, graduate level education, and professional licenses, it's a lot easier.

      When I last hired, the HR folks did a pretty good job culling out anybody who wasn't qualified for the position. And when I say "wasn't qualified", I man l

    • An algorithm can actually read and digest your resume.

      Depends on how fuzzy the matching is. Unless you want to go back to 90's era keyword stuffing and SEO. Think search engines that can't distinguish between one phrasing for a certain type of experience and another.

    • Will it be a little weird to send in videos of myself answering interview questions to a program? Maybe. Then again, maybe that'll be better too. I'm not knocking it until I try it.

      I'll send in videos of Max Headroom answering their questions.

  • by Misagon ( 1135 ) on Wednesday April 24, 2019 @02:59PM (#58485286)

    The person who finds a way to in-effect break the system using some automated process ("AI") to get the system to hire them.
    Someone will think that that person was clever, and would like to hire him/her because of it, to do something with similar technology --- not necessarily the job that was applied to in the first place.

    But once the system is broken, it is broken.

    Or ... you could argue that it was already broken by design to begin with.

  • No, that's not the word you intended to use.

    Seriously, rppofread.

  • VCV’s much-larger competitor, HireVue, which has raked in a staggering $93 million in funding and is backed by top-tier Silicon Valley venture capital firms like Sequoia, is hocking many of the same services.

    I suspect the word they meant to use is "hawking".

  • Monster Board (Score:2, Offtopic)

    by kackle ( 910159 )
    A related story: In the late 1990s, I uploaded my resume to this new-ish website, "Monster Board". I ignorantly put my email address on my resume. Before then, my small mom & pop ISP/email provider was so microscopic/invisible, that I got nearly no spam at all, without using a spam filter. Within 24 hours of that upload, I started to get ~ 30 pieces of spam a day, and have continued to get spam there for more than 20 years.
  • Once that takes over, it sounds like an opportunity to grab skilled employees who "fall through the AI cracks", ones which are always annoyed by talking to a stupid machine, therefore the AI detects they are always in a bad mood, and never hires them.

    Another opportunity is for an AI driver interview bot company - if you want a machine to interview me, meet my AI interview bot representing me for all automated interviews. It can simulate any emotions the interviewer robot is looking for.

  • if it really happens, the barrier between have - and have-nots increases significantly and the drop-outs, who either cannot (for a magnitude of reasons) or won't participate on this game.

    You see, if you look, folks on street corners holding up signs and whole camps of people collecting in certain corners of cities manifesting a sub-culture.

    Problem with all of this is that on one point, the efficiency of the current capitalistic = exploitative system will be unable to sustain itself and collapse.
    Propaganda (
  • Automaton (Score:5, Funny)

    by thegreatbob ( 693104 ) on Wednesday April 24, 2019 @03:27PM (#58485468) Journal
    Dear Firstname Lastname,
    We would like to extend you an offer for the position of Server Error in '/' Application!
    Compensation will be $. annually, with additional bonuses commensurate to performance.
  • Hiring is a painful process whenever you don't know in advance whom you want to hire. Or if you totally luck out.

    I have done bad hires. Getting rid of those people is probably the hardest job function I have ever done. It is often not that they are bad people or not willing to work. What happens is they are clueless or the wrong fit and you can't tell until they have been on the payroll for at least a few cycles.

    I imagine trying to avoid that pain is what companies to place their faith in such

  • by gurps_npc ( 621217 ) on Wednesday April 24, 2019 @03:43PM (#58485556) Homepage

    I see a ton of ways this can be illegaly abused.

    The simplest argument is that such a method discriminates against the deaf. But similar algorithms can easily discriminate against the old, the young, by race, etc. etc. etc. Worse, this is easily proven.

    Much harder to prove such a thing against a guy who happens to mostly hire young white men. If only because he hires 5 people a year, rather than an math equation that hires 5,000

    One case gets proven or one smart congressman and this crap turns into a huge pile of law suits.

    I am surprised people are not already suing to prevent people from asking for social media account information. By definition those accounts contain information that it is illegal to ask for.

  • HR Manager Here (Score:2, Interesting)

    by Anonymous Coward

    A couple of things. First off, HR people make fun of how rude and lazy recruiters are. Seriously. I got hired as a SR HR Manager at a company recently. My purview is all the HR processes, shared services, etc... This was very clear to the recruiter who sent my offer to the wrong candidate, called me to rip me a new one for not signing the offer, and when she realized her mistake, she ghosted the candidate she sent the offer to instead of owning her mistake. First day, VP asks where I wanted to focus my effo

  • As poor hiring practices and hiring unqualified people has long been the norm, and only gotten worse as far as I'm aware. Can't predict whether it will be worse or slightly better. Reminds me of a memoir I recently read by a former IBM type, a female who listed one of her major achievements getting IBM to adopt recycled paper for printers --- she was still unaware of the major problems this caused throughout North America (and perhaps elsewhere???).

    I recall this from the late 1970s and 1980s, and when
  • by nomadic ( 141991 )

    That sounds more pleasant than the current jobhunting process, where you have to find jobs yourself, upload your resume, then manually enter in each aspect of your resume because the programmers who designed the software to harvest information from resumes are apparently horrible incompetent, then wait 5 months until an automated system tells you you're not selected.

  • ...and the job before that. The system as described is already in place, the only difference is that currently some of the interaction is still with humans. But the decision making is already and has for sometime been entirely a function of software and rigid policies. What's described here is merely a difference in presentation.

    The moment companies chose, for the best of reasons, to outsource the hiring process, they pretty much released control of whom they actually end up with.

  • As long as they don't mind us developing automated response bots that search stack exchange, google, and wikipedia and respond perfectly to all of their questions, then fine. It would only be fair (and expected) that if you are okay with conducting recruiting with bots that job seekers respond with bots of their own.

    I'm going to call my bot Adam Selene [wikipedia.org].

  • You left out the step where you spit into a test tube and send through the mail for DNA analysis.

    Personally I predict a future with a resurgence of small local businesses, and any international mega-corporations that cannot completely automate are doomed to extinction.

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