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AI Google The Internet

Google's Jigsaw Was Supposed To Save the Internet. It Became a Toxic Mess Instead. (vice.com) 288

Google's internet freedom moonshot has gotten glowing attention for its ambitious projects. But current and former employees, leaked documents, and internal messages reveal a grim reality. From a report: It's an organization that over the years has earned a seemingly endless run of glowing press coverage: Jigsaw has been called the "internet justice league," an "elite think tank," and a team that is "fighting the darkest parts of the internet." While trying to save the internet from censorship, extremists, and hackers may sound like one of the best jobs in tech, more than a dozen current and former employees of Jigsaw told Motherboard that the reality inside Google's moonshot is bleak. [...]

Current and former Jigsaw employees describe a toxic workplace environment, mismanagement, poor leadership, HR complaints that haven't resulted in action, retaliation against employees who speak up, and a chronic failure to retain talent, particularly women engineers and researchers. Sources describe a place full of well-intentioned people who are undermined by their own leaders; an organization that, despite the breathless headlines it has garnered, has done little to actually make the internet any better. Jigsaw's internal problems are driving away employees. Since mid-2018, a total of roughly two dozen Jigsaw employees have left, according to sources on the team. As of this week, Jigsaw has about 60 employees, according to a current employee.

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Google's Jigsaw Was Supposed To Save the Internet. It Became a Toxic Mess Instead.

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  • by ScentCone ( 795499 ) on Tuesday July 02, 2019 @09:19AM (#58860650)
    The entire notion of Google being a liberty-minded champion against censorship is hilarious. When their senior managers get busted on video talking about how they're working to prevent another election result they don't like from "being allowed to happen," I think they can just drop the entire phony pretense.
    • by gbjbaanb ( 229885 ) on Tuesday July 02, 2019 @09:27AM (#58860708)

      i was thinking of that, "While trying to save the internet from censorship" is just a mockery of what Google is really doing.

      For thosw who've not seen it:

      https://www.bitchute.com/video... [bitchute.com]

  • by alvinrod ( 889928 ) on Tuesday July 02, 2019 @09:23AM (#58860676)
    I always wondered what would happen if you had a church congregation composed entirely of the moralistic old-lady busy-body types.

    I think this sounds like a close enough approximation.
  • I'm certain this the real origin story for the villain in Saw. [wikipedia.org] ;)

  • The problem is that management have mistook the purpose of the project entirely, only considering it to be an extension of the Saw movies with a same named character.

  • by rsilvergun ( 571051 ) on Tuesday July 02, 2019 @09:32AM (#58860732)
    they're a sub-company inside google that makes software for automatically detecting troll posts. I'm not surprised it's a rough place to work, when your job is to read analyze and parse the worse the Internet has to offer that's not going to be conducive to a good work environment. Like those guys that have to review evidence in pedophilia cases. My skin wouldn't be thick enough for that.
    • by jellomizer ( 103300 ) on Tuesday July 02, 2019 @10:18AM (#58860966)

      There is a lot of moral judgment calls in this type of work. Then you mix in Analytical thinking to the mix then things really break down.
      Humans are bad at thinking morally and analytical at the same time. That is why many doctors are rude to patients, and more so patients who are tough cases. Because they are trying to work out the problem in their head, and they are forgetting that it is person suffering in front of them.

      They are people out there who I see as morally repugnant who are calling me morally repugnant. So you then need to make sure there is a real problem, or just your world view is being challenged.

      Now for Jigsaw to work, the people need to be diverse with different backgrounds. However that isn't Googles MO Google likes to hire people who will fit into the company and its values. Often more then ones ability to do the work. So what is needed vs what Google is use to managing is in conflict with each other. So I am not surprised by the nature of the work, with dealing with Google Management has made a Toxic Work environment.

      • by shanen ( 462549 )

        Insightful analysis, and I wish I had a mod point to give you. The actual moderators apparently mostly disagree with me.

      • and their management style. I still don't think that's the case here, except maybe in the sense that Google didn't do anything extraordinary to manage the stress of the job.

        There's plenty of stories about how shitty it is being a paid moderator. But paid moderators at least get to see the good stuff too. The uplifting stories and the like. These were people knee deep in white supremacy, black supremacy, Nazism, pedos, homophobes and bigots of every possible strip ("Ok, we'll give some land to the n*****
    • I'm not surprised it's a rough place to work, when your job is to read analyze and parse the worse the Internet has to offer that's not going to be conducive to a good work environment.

      I almost laughed out loud when I read in the story summary "that this might sound like one of the best jobs in tech." Uuuugh, no waaay. Anyone who thinks about it for more than a few seconds should realize that it would have to be one of the most stressful jobs in tech. People at Facebook and other companies who have had to review complaints and been exposed to torture pictures from terrorists have literally gotten PTSD. There's real horror out there.

    • by shanen ( 462549 )

      Rather a narrow definition for an "informative" mod, but apparently no other comments of greater information value? Or so the moderators say.

      Not my fault! I never get a mod point to give. Maybe I just see the grapes of moderation as sour, but I think they are wrathful.

      On the meat of your comment, I think your summary is interesting but too narrow, though your analysis is sound.

      I also think the approach of Jigsaw is fundamentally wrongheaded. I approach the problem from the perspective of time overlaid with

  • by Opportunist ( 166417 ) on Tuesday July 02, 2019 @09:38AM (#58860778)

    And that's the core of the problem.

    Geeks care about one thing: What you do. You create a nifty gadget, some awesome code, something that promotes a free flow of ideas, ANYTHING? Great, you're cool. Yes, you might even be important, or someone we'll listen to when they say something because you accomplished something, produced something, gave something to the geek community and furthered us as a society.

    You want merit for being a member of (insert minority group here)? GTFO. Nobody gives a shit about what's between your legs or whether you're black, white. brown or green-purple polka dotted. As far as I'm concerned, you can be a three headed alien with the gender fleen, now show your code or stop wasting my time.

    If you try to flip this upside down, you will meet resistance. If you counter that resistance with repression, people will leave.

    You're honestly wondering why this happens? For real?

    • by AmiMoJo ( 196126 ) on Tuesday July 02, 2019 @10:50AM (#58861152) Homepage Journal

      Geeks care about one thing: What you do.

      That's never been true. Back in the day it was what computer you had, Commodore or Sinclair or Tandy or Acorn. What university you went to. Vi or EMACS.

      These days the lines have shifted, but they still exist. Politics is the big one. Look at Slashdot.

      The other true here is that there has never been a pure meritocracy. There have always been other factors, even if they were small. The notion that we can even measure merit empirically is dubious to say the least.

      • Do you care what computer Stallman has? Or whether Torvalds wrote Linux on Emacs or vi? I honestly don't even know what university Tanenbaum went to. And I don't know any of those things of Bruce Schneier. But you can rest assured that I do want to listen when he speaks.

        Can you measure merit? Hardly. But you can know whether someone has contributed to something that you consider important.

        • by AmiMoJo ( 196126 )

          Actually yes, I am quite interesting in what computer Stallman has, but for other reasons.

          Linus is quite controversial for reasons other than the quality of his code.

    • by cardpuncher ( 713057 ) on Tuesday July 02, 2019 @10:51AM (#58861158)

      What is this "geek culture"? Last time I looked, software engineering was a job not a lifestyle choice. Or are you after some kind of special status because you were born that way?

      My experience of people who define themselves as part of a "geek culture" is that their view of a "nifty gadget, some awesome code, something that promotes a free flow of ideas" is something that seems cool to them, without any thought as to who might benefit from it either practically or financially in the real world. Silicon Valley is full of ideas that are going nowhere and the world is full of problems that no-one is solving because they only happen to people who geeks have defined themselves not to be.

      The fact that the parent post got modded "insightful" proves, regrettably, how little breadth of understanding there is around these parts. Go outside occasionally and meet people who are not like you: your job depends on solving their problems, not revelling in your own awesomeness.

      • The core of it is that these people who want to solve problems are also the ones that eventually do so. And in the end, it's not the wishful thinkers of how awesome the world would just be if we only could love each other. It's the ones that put practicality over emotions.

      • by djinn6 ( 1868030 )

        Last time I looked, software engineering was a job not a lifestyle choice.

        It is if you want to be good.

        My experience of people who define themselves as part of a "geek culture" is that their view of a "nifty gadget, some awesome code, something that promotes a free flow of ideas" is something that seems cool to them, without any thought as to who might benefit from it either practically or financially in the real world.

        Oh no! These people are not doing stuff I think is important, but what they think is important!

        Guess what? If they can afford to work on cool projects, it means they've already spent time working on something other people wanted, and was paid for that work. If you want them working on something you think is worthwhile instead, pay them.

    • Re: (Score:2, Interesting)

      by Anonymous Coward

      > You want merit for being a member of (insert minority group here)? GTFO. Nobody gives a shit about what's between your legs or whether you're black, white. brown or green-purple polka dotted. As far as I'm concerned, you can be a three headed alien with the gender fleen, now show your code or stop wasting my time.

      What rose tinted glasses you wear. I used to think this was the way it was, as well. Then I got into the workforce. I had black coworkers whose code was derided as shit and I constantly heard

    • You think it is off merit, but it really isn't.

      How many companies based on applying a strong geeky culture produce tones of crappy products. Stuff that breaks when you look at it wrong way. Fails the most basic security standards, in general just crap.

      The stereotypical geek culture has the following.
      1. The Rock Star Dev. (And infighting to be the next Rock Star) Creating layers and layers of increasingly complex programs, that get harder to manage, with finding a bug is an Ego hitting problem, where other

    • Not necessarily (Score:4, Insightful)

      by rsilvergun ( 571051 ) on Tuesday July 02, 2019 @11:28AM (#58861396)
      I remember in the early days of emulation there was a girl that wrote a Sega CD emulator for her final project in college. By all accounts it worked and worked well (she graduated based on it).

      As she was mulling over whether to release it or not a wave of threats hit her inbox, many of them of a sexual nature. She dropped off the map and the software was never released to the public.

      I honestly don't think a guy would've gotten the same treatment. I don't recall death & rape threats when the UltraHLE guys dropped off the map. And nobody laid into the Bleem folks when they disappeared. This kind of thing is what "Toxic Masculinity" means. Maybe you prefer to call it "Troll culture" or something else.

      I'll say this, I had to google the male equivalent of misogyny (It's Misandry) because I don't think about it all that much. I'm not saying all men are horrible women haters, but I do think we don't talk enough about it. Oddly enough it feels like these days we can't have a serious discussion of misogyny and it's source and root causes (which I'd argue is an imbalance in power related to child bearing since men lack good birth control options) because, well, people get really, really triggered really fast when it comes up. And I'm not talking about the feminists.
      • Considering your UID, I find it interesting you think flaming was restricted to gender. It used to be common and nothing was sacred.

        I had a crappy video game site devoted to Diablo and Warcraft 2 from which I regularly received death threats and hate mail. No forums or anything, just basic info pictures, etc.
        • before work got to be too much for me to keep up with it (really need to edit my sig, then again I keep meaning to take some time off and fix the damn thing...) and never once got a death threat.

          It's also a hell of a lot scarier to get death threats when you're 4'5" and 110 lbs vs me, 6'1" and 240lbs. But that's besides the point. Maybe your community was worse somehow, but the emu community was pretty clean. None 'o that 4chan shit. It was shocking to have death threats made.

          Also, how many times di
    • by DocJohn ( 81319 )

      Right, because white males never put any of their biases or beliefs into the code they write, or the algorithms they work on.

      That's why AI and machine learning code is always, 100 percent unbiased and doesn't take into account race or gender or anything....

      https://www.reuters.com/articl... [reuters.com]

      Oooops!

      So if it's true that having a white male workplace is not ideal for companies writing code, then yes, you have to change the workplace to accommodate others who don't like working in an environment where every other

    • Geeks care about one thing: What you do.

      bull

      fucking

      shit

      I've been a geek since the phrase was usually "computer geek" was synonymous with "nerd" and you're utterly full of it. What the culture really cares about is whether you pass a minimum (and frankly not very high) bar of ability and whether you can survive the endless shit tests and chest thumping.

      Nobody gives a shit about what's between your legs or whether you're black, white.

      Says someone who's never had the misfortune of being in such a group while

  • Comment removed (Score:4, Insightful)

    by account_deleted ( 4530225 ) on Tuesday July 02, 2019 @09:39AM (#58860782)
    Comment removed based on user account deletion
    • Re: (Score:2, Insightful)

      by Anonymous Coward

      Glad to know that there are people out there who have decided that being an adult means being an unfeeling automaton. Seems the conditioning is working!.

    • Re: (Score:2, Insightful)

      by Anonymous Coward

      I think you have abusive managers if their staff have to go away and cry in the toilets.

      The problem lies with the bully, not the victim who cries.

    • by Viol8 ( 599362 )

      " as the bits between the legs is entirely irrelevant:"

      They you post something talking about mascara and moisturizing spray. Well unless its a drag queen hangout I think we can guess which sex its refering to without even RTFA.

    • by AmiMoJo ( 196126 )

      When possible stories should always link to sites other than Vice. Don't help them out with links.

    • but their job is to write software to filter out trolls and extremists. e.g. the worst sort on the Internet. It's remarkably hard to find employees who have both the skill set to do that kind of programming and have skin thick enough to handle it.

      I'm not sure what they could have done differently. What they might have done is ask law enforcement how their anti-pedophilia divisions handle it for a start. But even those guys have nightmares and burn out and they can fall back on the emotional support of s
  • by SuperKendall ( 25149 ) on Tuesday July 02, 2019 @10:00AM (#58860888)

    The whole point of the Damore memo was to try and have Google provide an environment that women felt more comfortable working in - Damore felt that women were equal in talent, but that most women would benefit from a more communal environment.

    So a Google backlash against this eminently reasonable line of thought, rather than discussing if women might benefit from environmental changes, always pointed to Google being a very toxic environment from the start.

    • by sinij ( 911942 ) on Tuesday July 02, 2019 @10:45AM (#58861116)
      You can't build a non-toxic environment when your key goal is to advance Group X at the expense of Group Y for any value of X and Y.
  • My new favorite description of all those who don't deploy production code but instead work on 'frameworks' of various flavors. Buzzwords equal funding, bonuses and promotion, results don't matter.
  • Do they simply report 'bad' people to the the respective forum/social media site, take down their posts/pages, or something more aggressive and sinister?
  • If Google got rid of a political hack like Cohen, and replaced him with someone who really cared about the mission of Jigsaw, then some of their culture problems in the organization would clear up.

    Cohen cares about his personal brand, and press, more than he does about making the world a better place. He doesn't realize that about himself though.

    He hired other leadership people based on their ability to make him look good, making the leadership problem worse.

    It is okay to get good press about the right thi

  • by Headw1nd ( 829599 ) on Tuesday July 02, 2019 @10:41AM (#58861090)
    • Google? Check.
    • Toxic Workplace? Check.
    • SJWs? Check.
    • Reported by VICE? Check yet again.

    This is some prime clickbait designed to stoke nerd anger to a white-hot fire, and this comment section is going to be a shitshow. Hope you're proud of yourself msmash.

  • You can't prevent censorship AND extremism unless everyone holds roughly the same philosophy by their own choice. Censorship is the control of communication/words and thus thought. Extremism is the punishment of incongruous thought and action. Both have the goals of leading to a single unifying philosophy and thought process, but achieved by force and fear.

    The opposite of both is education (not to be confused with indoctrination). Our current understanding of education subscribes to the prediction that if e

  • Put down the crack pipe. Google's mission is to bring the Internet to submission. The last thing they want to do is save it.

"The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts." -- Bertrand Russell

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