India's Reliance Jio Unveils Video Call Assistant To Help Businesses Automate Customer Support (techcrunch.com) 4
Before Google moves to bring its human-sounding robot calling service Duplex to help users automate their interactions with businesses to international markets, an Indian giant is deploying its own solution to get a jumpstart on the local market. From a report: Reliance Jio today unveiled AI-powered Video Call Assistant service that will allow businesses to automate their customer support and other communications. The service, built in collaboration with Radisys, a U.S.-based subsidiary of Reliance Industries, can be accessed via a 4G phone call and does not require installation of any additional app, Jio said. Executives of Reliance Jio demonstrated the technology on Monday at the third installment of Indian Mobile Congress, similar to but not affiliated with the trade show Mobile World Congress. They said they have already courted a number of customers for this service, including HDFC Bank. In the demo, a user dials a regular phone number and sees a video chat option. Once tapped, the user is greeted by a pre-recorded video message from a human. To demonstrate the AI's capabilities, an executive of Reliance Jio asked the bot what was the interest rate on personal loans. The human-looking bot was able to answer the question without any delay. The company, which became the largest telecom operator in India in three years, is also offering audio and text bot options to brands, executives said. "It may be a large business or small, our bot service is built for all," one of the two executives said.
and... (Score:2, Insightful)
...nobody cares
"The future is now" (Score:2)
"Would you like to speak to a human?"
https://www.usna.edu/Users/cs/... [usna.edu]
Re: (Score:2)
I don't trust that (Score:2)
The human-looking bot was able to answer the question without any delay.
Anytime someone answers a question about a specific number that quickly, my first assumption is that they're just making it up. Or that they're working with old information that they remember off the top of their head. If it's written, at least there's some precedent for it being legally binding.