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Former Facebook Engineer Says That the Company Has Enshrined Failure in Its Policies (theverge.com) 204

A Facebook engineer said in a farewell video that the company was "failing" to mitigate harm and has "enshrined that failure in our policies." From a report: Max Wang, a Boston-based former engineer who claimed in the recording obtained and published by BuzzFeed News that he joined Facebook in 2011, said he didn't think CEO Mark Zuckerberg and other company leaders were acting in malice. "But that does not mean their actions are not going to harm people," Wang said. He added that he did not believe Facebook was "paying enough attention to the raw human needs of the people who use our platform." The company is "trapped by our ideology of free expression," he said. Of particular concern to Wang was how the platform handled -- or didn't handle -- a controversial post by President Trump where he commented, "when the looting starts, the shooting starts," about protesters in Minneapolis. Facebook opted not to take any action and left the post up, despite Twitter adding a label to the tweeted version for "glorifying violence." Wang said Zuckerberg's comments at a company meeting discussing the post felt like "gaslighting."
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Former Facebook Engineer Says That the Company Has Enshrined Failure in Its Policies

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  • by DesScorp ( 410532 ) on Thursday July 23, 2020 @05:36PM (#60323865) Journal

    How the hell did Wang's generation get this way? It sure seems like that whole generation took the "Those that choose security over freedom" quote and replied with "F#*$ your freedom, Fascist. It's hurting our feelings and scaring us".

    Honestly, it's like those kids all cry and want to curl up into a fetal ball because someone said mean things!.

    • by enigma32 ( 128601 ) on Thursday July 23, 2020 @05:43PM (#60323891)

      It's worse than that. They are abdicating their responsibility, as members of a free society, to debate these issues on which they disagree-- instead looking to simply hide things they don't like.

      Removing what someone said doesn't mean their opinion just disappears from existence. It takes hard work to convince people of why they're wrong and improve society as a whole.

      • by RightwingNutjob ( 1302813 ) on Thursday July 23, 2020 @06:52PM (#60324125)
        I blame the good times of the 80s and 90s and the general laziness it allowed to go unchallenged. Why bother to understand why it is that times are good when times are good with no additional effort required on your part? And why bother teaching your children why it is that freedom is a prerequisite for prosperity?

        Perhaps it's my own parochialism talking, but I'm the son of Jewish immigrants from the Soviet Union and I grew up and went to school in an immigrant-heavy and heavily Jewish middle class suburb of Philadelphia where most of the people either had first hand experience with what lack of freedom looked like or had it in living memory within their family, and being middle class in the 90s, a lot of them were business owners, lawyers, or doctors who were often the first or second in their family to break out of the poverty of the old country or out of the poverty of the immigrant experience of the first half of the twentieth century. They lived through the pogroms and the McCarthyism and the Civil Rights era and they understood the value of freedom and the necessity of teaching it to the next generation.

        And the school curriculum reflected those values. So I learned why it is we have freedom of speech: because speech is a check against abuse of power. I learned why we had cash bail: because cash bail is a check against arbitrary indefinite detention (excessive use of "dangerousness hearings" to be precise). I learned why we have two senators per state, why only a third of the Senate is up for election every two years, why we have an electoral college and a written Constitution with a tedious amendment process and a high threshold for ratification. We have those things to balance the desires of the majority with the rights of the minority and to prevent the adoption of nationwide laws that apply from coast to coast and everything in between without broad popular as well as geographic consensus.

        I might be one of the last millennials who was formally taught these things in elementary and high school. And most of that teaching was by people who were open Democrats. Go figure. All sorts of people believed in America back then.
      • by khchung ( 462899 )

        It takes hard work to convince people of why they're wrong and improve society as a whole.

        Absolutely. But just calling them trolls or labelling them Russian/Chinese bots is so much easier.

        Guess which approach most people would take. Hard work, or the easy way. Um...

    • Re: (Score:3, Insightful)

      by magzteel ( 5013587 )

      How the hell did Wang's generation get this way? It sure seems like that whole generation took the "Those that choose security over freedom" quote and replied with "F#*$ your freedom, Fascist. It's hurting our feelings and scaring us".

      Honestly, it's like those kids all cry and want to curl up into a fetal ball because someone said mean things!.

      "The company is "trapped by our ideology of free expression," he said. Of particular concern to Wang was how the platform handled -- or didn't handle -- a controversial post by President Trump where he commented, "when the looting starts, the shooting starts," about protesters in Minneapolis."

      Free expression is a good thing, and there was nothing wrong with this post. He didn't target anyone in particular, and he didn't glorify violence.
      It is a true statement: When there is looting there is violence and sh

      • Re: (Score:3, Interesting)

        It's a superficially true statement, but the subtext is that he was quoting racists in the past who used that slogan to justify shooting black people. There's nothing objectively racist about a generic red flag which a white circle containing a black symbol in the center. But it's pretty clear that it's meant to call back to the Nazi flag. There are better examples, but I cannot think of them at the moment.

        • by sound+vision ( 884283 ) on Thursday July 23, 2020 @10:22PM (#60324675) Journal

          I'm guessing dredging up the quotation was designed to whip up the voting base, like every other post. Dudes of a certain age (his voters) would likely know the original context, which was a police chief threatening to shoot people in the street. Make America Great Again - remind them of the good ol' days in the 1960s.
           
          For myself, and I'm guessing anyone under age 60, I'd never heard the quote's original context. That makes it easier to read as a neutral statement that looting and gun violence can occur together. It is a pretty textbook example of a dog whistle. You want one group to hear one thing, and another group to hear something different. Then when you're questioned about it, drown the criticism in the muddy waters of plausible deniability.

          • Yup. But there are now people who identify the dog whistles and explain why the speaker knew (or should have known) the original intent. So, that's good for accountability.

            Without those people, I too would have thought he just wrote or stole a punchy phrase.

          • For myself, and I'm guessing anyone under age 60, I'd never heard the quote's original context. That makes it easier to read as a neutral statement that looting and gun violence can occur together. It is a pretty textbook example of a dog whistle. You want one group to hear one thing, and another group to hear something different. Then when you're questioned about it, drown the criticism in the muddy waters of plausible deniability.

            Maybe, but what is your evidence that that was Trump's intent? We hear all the time about how conspiracy theories are this great evil and misinformation has the "potential to cause harm." Yet then we hear accusations that Trump intentionally evoked a 60 year-old quote in order to dog whistle to an extremist base, as if we're supposed to accept that as fact.

            It also doesn't help your hypothesis when you admit that "anyone under the age of 60" is unlikely to have heard the quote in its original context. So if

    • "F#*$ your freedom, Fascist. It's .. scaring us".

      Yes. Fascists are taking over our country. It's bad and should be stopped. And it scares me. I don't really care about Nazis' freedom to express their beliefs anymore.

      Keep in mind, this isn't government censorship (which I abhor). This is a very large group of people saying they don't want to share a platform with fascists.

      It sure seems like that whole generation took the "Those that choose security over freedom" quote

      I mean, based on context, your enti

      • "F#*$ your freedom, Fascist. It's .. scaring us".

        Yes. Fascists are taking over our country. It's bad and should be stopped. And it scares me. I don't really care about Nazis' freedom to express their beliefs anymore.

        Keep in mind, this isn't government censorship (which I abhor). This is a very large group of people saying they don't want to share a platform with fascists.

        They're free to move to a new platform, aren't they? If they were as large as you think they are, they'd already have their own platform.

        • This is a very large group of people saying they don't want to share a platform with fascists.

          They're free to move to a new platform, aren't they?

          Yes. They are complaining now, and will move if their complaints aren't recognized. Just like you complain would to a manager about a bad experience before putting a store/restaurant on your "do not return" list.

          • This is a very large group of people saying they don't want to share a platform with fascists.

            They're free to move to a new platform, aren't they?

            Yes. They are complaining now, and will move if their complaints aren't recognized. Just like you complain would to a manager about a bad experience before putting a store/restaurant on your "do not return" list.

            There's too few of them to matter, they aren't going to move and lose access to their entire social network. I don't know anyone IRL who thinks being woke and isolated is better than staying in contact!

            Besides, they don't want to move to a social network that comprises only the converted. What would be the point in preaching to the converted? They want to stay on the platform so that they can continue preaching to everyone and virtue-signalling.

      • Do you understand what fascism is? It's a collectivist ideology that seems society as an organism, with government as the "head," and to paraphrase a famous fascist, everything is within the State, period. No one has rights, only the collective has "rights," and the only thing that matters is the health and progress of the collective. Business is run by councils of what can generally be called stakeholders, and production is centrally planned. Megaprojects are a common propaganda method to show the strength

        • None of that is fascism. You didn't address what the Franklin quote means.

        • You must be a foreigner, because your concept is so nuanced. Here are some helpful definitions, for understanding the American mind.

          Fascist: noun A Republican.
          Communist: noun A Democrat.
    • Saw that as well...

      What is wrong with freedom of expression? That's one of the pillars of of western civilization (if not THE pillar). Yes people MIGHT say mean things, and it MIGHT hurt your feelings.

      But the alternative is far worse. Christ, a 12 year old in the UK was arrested for using the no-no naughty word on the internet. I'd take my chances with a platform that lets random people say mean things, than the thought police.

      I'm still a little bit in shock that during the great wokening of 2020 FB is o

  • Disagree. (Score:5, Insightful)

    by Brain-Fu ( 1274756 ) on Thursday July 23, 2020 @05:44PM (#60323895) Homepage Journal

    Based only on the small amount of information in the summary....I don't think taking the post down would be responsible. It is not Facebook's job to censor the President's statements to the people of the country he serves, especially if they are asinine. Whether we like what he says or not, we need to know what he says, so we can make appropriate decisions in response to the statements.

    I DO think that social media is straight-up toxic, in general. People on sites like Facebook, twitter, etc., tend to get very disrespectful to each other and conversations rapidly devolve into shouting matches. Fake news is proliferated, extremists get the most attention, lots of drama gets needlessly created, and people get depressed (or even bullied). So, that's a problem.

    I don't think, however, that this problem should be solved through corporate-run censorship. I think the desire to do this is just more pettiness at work: people want to silence their rivals, and so they present narratives in which their rivals are the only toxic ones and hence are deserving of censorship. It's just more extremism robbing us of our objectivity.

    Slashdot relies on community moderation, which isn't perfect, but it IS something, and it IS better than crowning some corporate executive as the final arbiter of which opinions can and cannot be expressed.

    I imagine the best response here is a cultural-shift towards greater objectivity, and greater self-awareness, so that people can recognize when they are over-reacting to drivel being proffered by extremists. I don't know how to make that happen, but I sure don't think censorship will do it.

    • Re: (Score:3, Insightful)

      by Jarwulf ( 530523 )
      Toxic? People insult me and call me names on here all the time and I would never ask for them to be censored for that. Its not a big deal to me. This is called being an normal. Its the people who flip out about stuff like this that should be deemed insane.
    • Re: (Score:2, Insightful)

      by Solandri ( 704621 )

      I DO think that social media is straight-up toxic, in general. People on sites like Facebook, twitter, etc., tend to get very disrespectful to each other and conversations rapidly devolve into shouting matches. Fake news is proliferated, extremists get the most attention, lots of drama gets needlessly created, and people get depressed (or even bullied). So, that's a problem.

      The problem isn't social media. This is how people have been since the beginning of time. Gossip, rumor-mongering, hearsay, old wives

    • by presidenteloco ( 659168 ) on Thursday July 23, 2020 @06:14PM (#60324001)
      Totally agree with that.

      How can it be anything other than a terrible idea to have the leadership of a corporation be in charge of DECIDING what speech gets censored.

      Can't you see how terrible an idea that is? As a devil's advocate example, what if Facebook's executives and board decided to retire to holiday islands, by selling their stake and control of Facebook to the TikTok company, and not having to deal with all the flak any more.

      Now I don't personally believe TikTok is manipulated by any particular foreign government. But let's stretch the thought experiment to where TikTok is a puppet of said government. And now THEY are, instead of Mark Zuckerberg and team, deciding on what speech gets censored.

      There is NO LEGAL DIFFERENCE between the current case and the hypothetical case I described.
      Yet that's the company-runs-the-censoring situation many people are advocating setting up here for social media companies.

      If any mandatory censorship is required, social media infrastructure companies like Facebook, Twitter etc should be legally required to delegate the censorship function to some open, democratic organization that can make the decisions, and to have some kind of API functionality to make that feasible and efficient.
      • If any mandatory censorship is required, social media infrastructure companies like Facebook, Twitter etc should be legally required to delegate the censorship function to some open, democratic organization that can make the decisions...

        The government? Someone appointed by and beholden to the government?

  • by Jarwulf ( 530523 ) on Thursday July 23, 2020 @05:59PM (#60323941)
    This coordinated attack on freedom of expression from all directions should frankly terrify people.
    • You can express yourself freely, but you can't control what others think about it.

  • This comes down to a vastly different way of measuring success. Some people measure it with honesty, helpfulness, and likability; others with money.
  • by malkavian ( 9512 ) on Thursday July 23, 2020 @06:08PM (#60323981)

    They always start with: "A says...".
    What they don't do is say "Well, to find out what was going on, we polled a few thousand from said area randomly, management and front line, looked painstaking at what the data told us and tried very hard to put our biases away when we did".
    Usually, if they were to do that, they'd find a big mix of people that thought things were fine, that people as a whole were shooting themselves in the foot, and a myriad views , Not what an outlier says that someone managed to find to support their agenda.

  • If you cannot solve a problem, the sensible thing to do is to stop wasting resources on trying to solve it.

  • by Anonymous Coward

    'Of particular concern to Wang was how the platform handled -- or didn't handle -- a controversial post by President Trump where he commented, "when the looting starts, the shooting starts," about protesters in Minneapolis.'

    Protesters don't loot. Only looters loot.

    • Good thing then, that everyone protesting has been declared a looter. Makes it that much easier to shoot them in the eye with rubber bullets. Good thing the journalists being arrested are looters too. That still doesn't quite explain why it's secret police in unmarked vans that are being deployed, though.

      Oh well. How about that terrible new security law in Hong Kong though? Communism! When Biden seizes the throne from its rightful regent, we'll turn into a police state!

  • Free speech for me, but no for thee.
  • Oh no... not free speech! The HORROR! Typical big tech fascists. They don't value free speech. Even though that's what they sold us all on. They value control. Let the president say whatever he wants. Let ME say whatever I want. I want to hear what people think, not force them to play by some arbitrary set of social rules dictated by an invisible tech god. The Founders called each other hermaphrodites. Free speech is ABSOLUTE. Take your anti-freedom ideology and move to China or Russia.
  • by davide marney ( 231845 ) on Thursday July 23, 2020 @06:37PM (#60324087) Journal

    [The farewell video] demonstrates how the companyâ(TM)s public declarations about supporting racial justice causes are at odds with policies forbidding Facebookers from using company resources to support political matters.

    Now we're getting down to it. I see: If I work for a social media platform, I get to use it like my personal property. I can just imagine Zuck's response to that.

  • Uh, did you ever actually go on Facebook? Were you even employed by Facebook at all? Are you even a real person? And why do you hate America?

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