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DoorDash Will Require All Employees To Deliver Goods or Perform Other Gigs (marketwatch.com) 226

cstacy shares a report: All DoorDash employees, from software engineers up to the chief executive, will have to perform deliveries or maybe shadow a customer-service agent once a month starting next year -- and some of them aren't happy about it. DoorDash confirmed Thursday that it told employees this week it is reinstating the program, called WeDash, in January. The company said it has had the program since its inception and in 2018 tied it to a philanthropic effort to address hunger and food waste, but put it on hold because of the pandemic. The renewed push adds choices for employees who may not be able to do deliveries, a spokeswoman said. Besides WeSupport, which will allow employees to shadow customer-service workers, the company will also eventually offer WeMerchant, a way for employees to take a closer look at the merchant-support side of DoorDash's business. On Blind, an app that lets employees post anonymously, a thread about the delivery requirement has about 1,500 comments. The post, which is titled "DoorDash making engineers deliver food," includes profanity and statements such as "I didn't sign up for this, there was nothing in the offer letter/job description about this."
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DoorDash Will Require All Employees To Deliver Goods or Perform Other Gigs

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  • by rossz ( 67331 ) <ogre@@@geekbiker...net> on Friday December 24, 2021 @04:15PM (#62112827) Journal

    A whole lot of tech people are going to freshen their resumes and tell DoorDash to fuck off.

    This is a good sign that DoorDash is not doing well and will be going under in the near future.

    • by quonset ( 4839537 ) on Friday December 24, 2021 @04:27PM (#62112859)

      A whole lot of tech people are going to freshen their resumes and tell DoorDash to fuck off.

      This is a good sign that DoorDash is not doing well and will be going under in the near future.

      Yes, because why would anyone need to learn about any other area of a company's operation than their own? They should stay cocooned in their bubble and never be subjected to anything except what is placed in front of them.

      Having worked in tech for decades, your comments are exactly why those in tech are some of the biggest, whiniest snowflakes out there. Needless to say, this is exactly why the shit hits the fan so often. No one wants to know or do anything not related to their job. Just put the blinders on and things will work out.

      • by bsolar ( 1176767 ) on Friday December 24, 2021 @05:00PM (#62112993)

        While I agree in principle, IMHO there is a big difference in offering the option to enroll in such a program, vs. mandating participation. Mandating participation means that employees are more likely to go through the program starting with the wrong foot and a more closed mindset, which tends to be quite detrimental to learning.

        IMHO the company is either trying to to fix a company culture problem, or trying to promote a specific company culture. Both are perfectly legitimate goals, but IMHO mandatory programs are not that effective and the wrong tool for such job.

        • by AmiMoJo ( 196126 ) on Friday December 24, 2021 @07:05PM (#62113333) Homepage Journal

          Non-mandatory stuff becomes mandatory since if you don't do it your performance review notes a lack of participation and development.

          • by bsolar ( 1176767 )

            Non-mandatory stuff becomes mandatory since if you don't do it your performance review notes a lack of participation and development.

            Participation does not always lead to development though: companies which try to use participation to try to measure "development" are IMHO fundamentally doing it wrong, since such metrics are very easy to game without any actual "development" taking place. Conversely, there can be a lot of positive development without any kind of participation to specific programs.

            Mandating stuff is an easy way, just as it's an easy way to use simplistic metrics to try to measure complex aspects: both tend to ultimately be

      • This is super useful in small businesses, but somehow I suspect DoorDash is large enough to have PMs to more efficiently gather this information and figure out next steps.
      • by bungo ( 50628 )

        Yes, because why would anyone need to learn about any other area of a company's operation than their own?

        Holy crap. I better pass on that NATO gig, instead of looking after servers in a bunker, I might end up having to be a special adviser in Ukraine?

        When I worked for a large car manufacturer, I did visit one of the production lines, but they were never going to pull someone off the line and put me there for a day. That just wouldn't make sense. When I worked in the head office of a car rental company, I did the same introductory training as people working in the rental offices, but I didn't have to go and wor

      • by hjf ( 703092 )

        Having worked in tech for decades, your comments are exactly why those in tech are some of the biggest, whiniest snowflakes out there. Needless to say, this is exactly why the shit hits the fan so often. No one wants to know or do anything not related to their job. Just put the blinders on and things will work out.

        I'm a latin american developer, based off latin america. I work with eurodevs every day, and this is what I've noticed. And, in general, they are incredibly hard to work with.

        Their way is the only

    • by Entrope ( 68843 ) on Friday December 24, 2021 @04:32PM (#62112889) Homepage

      Those engineers should put on their big-girl pants and stop whining. This is a form of dogfooding, and also gives the entire company insight into the jobs of the front line workers who have to live with what the back-office people dictate or implement. A little sympathy for gig workers wouldn't hurt the software developers here.

      • Re: (Score:2, Insightful)

        by Aighearach ( 97333 )

        Those engineers should put on their big-girl pants and stop whining.

        There is a term for treating employees that way.

        It's called "the great resignation."

        • by Luckyo ( 1726890 ) on Friday December 24, 2021 @09:50PM (#62113537)

          When calling the previous employer to find out why he resigned, the answer will be a variant of "refuses to dogfood their own product".

          Which in every sustainable software development environment is a massive red flag right. It means someone who is utterly professionally unwilling to find out how their end product actually works, and therefore is likely a net negative impact on the production team.

          And most businesses don't hire people who have an inherent tendency to be more of a liability than an asset.

          • When calling the previous employer to find out why he resigned, the answer will be...

            Nothing, if they're smart. It's legally complicated to disclose information like that, even in the USA.

            • by Luckyo ( 1726890 )

              Right. "It's illegal for you to call employees on my CV to check what I was doing. It's also illegal for them to tell anything about my performance. In fact, it's illegal to do anything but hire me pay me a CEO level salary!"

              Good luck.

    • by gweihir ( 88907 ) on Friday December 24, 2021 @05:45PM (#62113135)

      A whole lot of tech people are going to freshen their resumes and tell DoorDash to fuck off.

      This is a good sign that DoorDash is not doing well and will be going under in the near future.

      Exactly the opposite. It is a good way to get rid of people whose arrogance is in no way matched by their actual skill though. I call this a smart move. Any good engineer will welcome an opportunity to see the processes and services they support hands-on.

      • That's my thoughts too. If you want an RIF but don't want the actual difficulties of a big layoff, add some policies. Some will leave on their own. Some will ask for exceptions, which lets managers either keep them if they want, or a way to terminate those they don't.
        • by gweihir ( 88907 )

          Indeed. And this is the smart way to do it: Motivate the bad and arrogant ones to leave. The usual way this is done is really dumb: Make conditions worse for everybody and have the good ones (those with plenty of alternatives and often even pending offers) leave. Then you get to keep the dross (those without good alternatives) and everything goes slowly to shit.

          I did something like this myself beginning of the year, although I doubt that botched and stupid AGILE introduction was actually a planned RIF. Cowo

    • A whole lot of tech people are going to freshen their resumes and tell DoorDash to fuck off.

      If I worked there as a developer I would think this is a fantastic opportunity.

      When I've worked at other large companies I strived to get some in the field experience to see how systems were actually being used. I always found it fun and extremely valuable.

      Frankly if any developers have no interest in doing this I would question how useful they were to the company in terms of really wanting to make it a better comp

    • Before they add "Whiny pussy 2020-2021" to their resumes, surely some of them will, instead, decide to learn about the business they've chosen to work in. I don't think the story about everyone at Sam Adams having to brew at least once, is weird at all.

      I guess I shouldn't blow off how the company seems to have pulled a switcheroo (in the brewery anecdote, they're up front with the employee about it). But I still think they're being pussies. Just do it, wtf.

  • by 93 Escort Wagon ( 326346 ) on Friday December 24, 2021 @04:18PM (#62112835)

    From the business side, I suppose you could think of this as "dogfooding". But I'm not seeing how this actually accomplishes anything with related to philanthropy in general, or addresses either "hunger" or "food waste" specifically.

    • I can't access the article, but perhaps they are having the non-delivery employees deliver charitable donations (bought by doordash) instead of serving normal clientele. Which would kind of make sense, first, because the engineers and businesspeople aren't going to do a very good job of this, and second it deflects the argument that this is an inefficient waste of resources by acknowledging upfront the point of the program is not to save money by augmenting or replacing the real delivery people.
      • I can't access the article, but perhaps they are having the non-delivery employees deliver charitable donations (bought by doordash) instead of serving normal clientele.

        Anything other than normal deliveries will reduce the chance that they will learn something useful from this process.

      • by cstacy ( 534252 ) on Friday December 24, 2021 @06:49PM (#62113295)

        I can't access the article, but perhaps they are having the non-delivery employees deliver charitable donations (bought by doordash) instead of serving normal clientele.

        No, they are doing normal customer deliveries. The charitable part is that Doordash is taking the money that the dasher would normally earn for their runs (fees and tips) and donating it to some Hunger fund.

        Presumably the engineer-dashers aren't losing money, since they still get their regular salary. Except for the wear-and-tear on their car, which they may be able to deduct on their taxes (50-60 cents/mile).

        I wonder if Doordash is paying for the commercial insurance required on the engineer's cars, as they are used for deliveries. Because if the engineer is ever in an accident -- not necessarily on their one-day delivery gig, but now and forever -- the first thing insurance companies ask these days when you file a claim is, "Has this vehicle EVER been used EVEN ONE for rideshare/delivery?" If the answer is Yes, then they declare that your insurance was null and void. Because you lied about using your car for commercial purposes, and were in the normal-people liability pool and rates. And if you lie and say "No", and the insurnace company finds out, well, that's actually a criminal offense (prison) for which they will also have you proseuted.

        And as someone pointed out, doing deliveries exposes you to all sorts of extra dangers. Including COVID exposure (picking up from that busy restaurant, dropping off. interacting with the customer at their door, etc.) Things that you would normally never do. Maybe get a case of mild omicron, with subsequent "long COVID" lifetime medical issues. I wonder what that lawsuit would look like.

        And who says engineers are good drivers? Or that they even drive and have a car for this? (Maybe those are the ones who stay in the office and shadow the phone support people).

        Finally, the idea that they see the app and the system in action up close and personal is a great idea. But suggestion that they get soe insightgul "life experience" about how the other half lives is ridiculous and incredibly insulting. The engineer is not scraping by getting paid pennies, subject to the incentive/get-fired performance rules that the system imposes, and grinding away in the winter cold ten hours a day six days a week trying to make ends meet. While shelling out for car milage (most dashers get $1/mile or less when you factor in the distance, out of which they have expenses around 50-70 cents/mile). Their ome-short-day lark of playing with the app in no way gives insight into the lives of the dashers.

        • > And who says engineers are good drivers? Or that
          > they even drive and have a car for this?

          Their headquarters is in the SOMA district in San Francisco. When I googled I found two addresses, one on 2nd Street and one on New Montgomery; so they must have moved recently. But either way, that's where most of the engineering jobs are. Parking in the area is extortionately priced, but both locations are well-served by MUNI and BART. So it's quite likely that very few of them drive in. And it's also fa

        • Sounds like a good day for renting a car. Then, use the irrevocable damage to the insurance as a reason to write off the rental as an employer mandated expense.
    • by Martin S. ( 98249 ) on Friday December 24, 2021 @04:39PM (#62112919) Journal

      I've done it, sometimes at my own request I have spent a day or more doing the shop floor job the software I am writing or designing is supposed to support.

      I've worked front line software support, I've process payments. I've done picking, packing and returns management at an e-commerce company.

      Understanding the job first hand is important to producing a first class solution.

      • by Krishnoid ( 984597 ) on Friday December 24, 2021 @04:51PM (#62112973) Journal
        Understanding the job first hand can infuse your work with an attitude of treating front-line workers as first-class members of your company -- whether that's your management's priority or not. After that, those front-line workers are more likely to provide first-class services to their customers and maybe go home thinking that someone at the company other than their peers cares about their situation.
      • It's a really good idea to understand the product you are working on, and how it feels to the people using it. That is a key principle of "Domain Driven Design."

      • I've done it, sometimes at my own request I have spent a day or more doing the shop floor job the software I am writing or designing is supposed to support.

        Yeah, from the business side it makes sense. But, again, where’s the philanthropy? Given that’s the actual claim being made by DoorDash.

        Unless treating your front line workers decently is somehow considered philanthropic nowadays.

      • by Chelloveck ( 14643 ) on Friday December 24, 2021 @06:05PM (#62113197)

        Amen to this. When I was programming industrial equipment the company would sometimes send engineers along with the sales reps just to get us familiar with how the products were being used in the field. It was enlightening and I came better able to do my job because of it. IMHO every engineer should get out to customer sites once in a while, even just to observe. It really does help.

        I was flabbergasted at a later company when I suggested doing something like this. "The ${PARENT_COMPANY} has a policy against it." Dear god, WHY!? It seems like a really cheap way to give the people who make your products insight into how they're used. I never got an answer about why it was prohibited.

        As for Doordash, the engineering dept's customers are the drivers. I can understand not wanting to do the actual driving but the engineers should at least be willing to do a ride-along with the drivers.

  • by drainbramage ( 588291 ) on Friday December 24, 2021 @04:28PM (#62112871) Homepage

    I never paid real attention to DoorDash so no reason fro me to know about WeDash.
    Sounds like it might be great experience.
    Once upon a time people worked their way up a profession, maybe unless they were relatives of the owner...
    You learned the job and if you were better than the others (or related to the boss) you would advance if there was a position to advance to.
    Now we are all modern and for IT and other jobs that are isolated from the real $$ earning world of outside customer interactions the closest thing to this might be called cross-training but that often means (in the IT world) that someone in programming gets a look at how someone in the computer room or service center does their job. You don't ever experience what the public is paying the company for.
    TLDR:
    I love the idea that 'engineers' experience what the REAL experience is of working with what they 'engineered' WHILE facing the customer and seeing if it works well enough for the customer (and driver) to be satisfied enough to be satisfied.
    I think I've seen Costco requiring 'corporate' employees work the various store warehouse floor positions (maybe a week or two at a time) so they can have some understanding of what their decisions impact.

  • by Joe_Dragon ( 2206452 ) on Friday December 24, 2021 @04:37PM (#62112909)

    And if say an full time w2 worker gets into an crash doordash is fully on the hook for damages.

    • Yeah, I can see the value in doing something like this anually for engineers (and more frequently for real decision makers), but its kinda fair employees don't want to do this. No one wants their car smelling like food for a week, or getting grease stains in it from leaky bags, etc. Plus delivery in particular is risky due to both COVID and muggings. So I can understand drivers signing up for that if they were comfortable with the risks, but as an eng.... even I would be trepedatious about it though I se
    • If they're shadowing delivery drivers, then they'll just be in the driver's car.

  • They can't possibly have enough office employees to make it worth the effort to have a handful of them once a month do deliveries. If they're doing something like this it's because they can, not because they need to. And if they can get away with this goes to show that there is no labor shortage. Otherwise they'd be terrified of a mass Exodus from the company when they pull this crap.

    And once again this is why you need a union. One of the things I keep hearing over and over is if you don't like it just
    • If the office workers had to do this once a month, wouldn't they likely come to the conclusion in a couple days that the frontline workers should all unionize -- you know, at least for the healthcare? It's a noble effort and intent on management's part, but this is one possible unintended consequence.
    • by serviscope_minor ( 664417 ) on Friday December 24, 2021 @05:09PM (#62113037) Journal

      They can't possibly have enough office employees to make it worth the effort to have a handful of them once a month do deliveries. If they're doing something like this it's because they can, not because they need to.

      They're not doing this because they have a shortage of delivery drivers. They're doing this so everyone in the company understands at a fundamental level what the company does and how it interacts with its customers and front line staff.

      You can argue positives and negatives of that, but it's not some bizarre ruse.

      • by gweihir ( 88907 )

        Indeed. Although I do not think you can really justify any negatives here.

      • A while back I read a number of management books. One of the problems frequently identified in them was various departments losing sight of the ultimate goals of the company. A phrase that stuck with me from one of them was "where's the cheese?"

        Doordash is a company focused on allowing clients to request delivery of food, to be delivered by contracted drivers.

        If I'm in IT security, for example, I need to keep in mind that the deliveries need to flow; I can't lock up data so tightly that that can't happen.

  • We're gonna treat 'em, like employees

    So much for the "gig" economy

  • by fjorder ( 5219645 ) on Friday December 24, 2021 @04:52PM (#62112975)
    There's (way too often) an expectation from business managers that people working in IT for them should be as obsessed about the business as they are. But that's not true. Believe it or not, a lot of IT people do their job because of they're interested in "IT", and not because they're interested in delivery services or making medicines or manufacturing cars or whatever the subject matter of the business is. I work in IT, and I'm happy that the "IT work" I'm doing is supporting the business and people doing that business. I've spent lots of time learning how to do that IT work - why would you ask me to do something else? My problem here with doordash would be that they're not respecting that difference of professional interest - it's an arrogant management view that anyone working for them MUST have an interest in the content of the business to the point of wanting to spend a significant portion of their time actually doing it. That's not to say there's anything wrong with encouraging people to learn and being interested in the business. Definitely it helps employees to stay focused on what's important. But participation in these 'business learnings' beyond a certain point (IMHO) should be voluntary. Forcing people to do so much of the 'business' when it's not their professional interest is over the top. You hired the IT people to do IT work, and that should be respected too. On the other side of that - developers often are very arrogant, aggressive and elitist. I work in infrastructure and intentionally avoid development projects for this reason. No doubt some complaints from these doordash developers will stem from their arrogance as well. So it's both sides with an issue ;)
  • Fire the engineer (Score:5, Insightful)

    by ebonum ( 830686 ) on Friday December 24, 2021 @04:52PM (#62112977)

    DoorDash's business is delivering. That is what they do. Everyone in the company needs to understand and support that mission. If someone is greater than thou and can't dirty their hands with the actual work of the company, that someone needs to go. This is an awesome idea to keep everyone in touch (out of the ivory towers, executive only bathrooms, etc.) with the company's core business. People who propagate the idea that there are two classes of citizens in a company are the worst sort of company morale destroying scum.

    I don't care what the company does. People who proudly state, "That's not my job", can go be arrogant somewhere else. (Exceptions would be dangerous work, jobs where the odds of damaging 100's of thousands (or more) in assets are high, working with human waste, brain surgery ;), etc.) Making a delivery isn't too much to ask.

    Primadonna princess programmers are more trouble than they are worth!

    • by gweihir ( 88907 )

      Well said.

      • by gTsiros ( 205624 )

        you're not being sarcastic, you really think this is valid reasoning?

        holy shit

        • by gweihir ( 88907 )

          you're not being sarcastic, you really think this is valid reasoning?

          holy shit

          Am am in no way sarcastic. Of course, I am also a very senior engineer and have a clue how to actually get things to work well and keep them working well. Good engineers are rare in the software field but arrogance and Dunning-Kruger "far left" cases are plenty.

    • DoorDash's business is delivering. That is what they do. Everyone in the company needs to understand and support that mission. If someone is greater than thou and can't dirty their hands with the actual work of the company, that someone needs to go.

      Do you see the CEOs of cleaning companies cleaning shit off dirty toilets?

      • by aergern ( 127031 )

        He did not. He's just yet another person who thinks he got the short end of the stick and whatnot. All his comments are fantasy.

      • Do you see the CEOs of cleaning companies cleaning shit off dirty toilets?

        Generally, no, but they should. There's a tiiiiny chance they'd be less shitty to their front-line employees.

    • by aergern ( 127031 )

      Nah. Not unless the driver is willing to be responsible for the chain from the phone app to the dbs to whatever. I like most, understand filling out dialogue boxes where the data is transmitted to whatever the destination is. We also understand alerts come to your phone with a dialogue box that says "go here, get this and take it here." It's not rocket science, it's toil. And before you go off the rails, been there done that and don't need a refresher course.

      Most of what you said about private bathrooms and

    • It is fine as long as the company is footing the bill for all the added expenses. The wear and tear on vehicles is just a tiny part of it. The real cost is in car insurance and health/medical issues for those that go on delivery. As others have said, your car insurance rate is based on you not using it in a commercial application (i.e. being used as a delivery vehicle). Many will also have this be as part of the lifetime of the vehicle (i.e. was the vehicle ever used for commercial purposes) when calculatin
    • People who proudly state, "That's not my job", can go be arrogant somewhere else. (Exceptions would be dangerous work, jobs where the odds of damaging 100's of thousands (or more) in assets are high, working with human waste, brain surgery ;), etc.).

      40,000 Americans die every year on roadways. I see you have a solid understanding of what "dangerous" work is.

      Making a delivery isn't too much to ask.

      Yeah, and that's kind of the entire point coming from those against this. If it's not too much to ask, then define the value-add and why you're demanding it.

      What's next, the tobacco executive demanding that every employee start smoking in order to prove they're not "arrogant", or a bunch of primadonnas? Alcohol executives requiring mandatory drinking? Why not? Fits your logic.

      TL; DR - A failure

    • If asked to do something very different from what I was hired to do, and I don't believe it makes sense for both the company and for my career, I'm going to tell them "it isn't my job."

      Now, I don't think shadowing production employees who use my software is out of the realm of my particular job. I have some responsibility for all stages of the SDL for the software they use. I can't really know how to build or enhance it if I do not somewhat understand at least the part of their jobs that interfaces with t

    • Imagine the price of that delivery though. 200k engineer going on a delivery, basically loses 1-2 hrs of work. that's a 200$ delivery.
      As an engineer I would actually enjoy going on deliveries half a day a month just to see what technologically could be improved from the point of view of the deliverers or the business.
      But we all know these people don't get paid much. They maybe get a couple of buck per delivery, and on bike you can't really do more than maybe 3-4 deliveries per hour. So really, instead of
  • Does this include the executives and management or are they hypocritical bastards as always?

    • Gosh if only that were covered in the first line of the summary. Yeah yeah I must be new here.

    • by decep ( 137319 )

      It says "everyone" in the summary, but this is the real story. Maybe the first few months it might affect everyone, but at some point, it is only going to affect people that are low enough on the ladder to not get out of it.

  • by blitz487 ( 606553 ) on Friday December 24, 2021 @05:14PM (#62113049)

    to get rid of the "not my job description" slackers.

  • I work with a nonprofit that operates a camp/retreat centre at a wilderness site. One of the great equalizers there is that *everyone* takes a turn once a week to do dishes, from the Executive Directors on down to a 3 week volunteer normally working in the gardens. The only exceptions are volunteers who are physically incapable of doing the task (wheelchair or similar). In case of door dash, I think it's good for the organization for all their people to see how the front-line employees... ermm.. "contractor

  • ... the policy applies to EVERYONE, including all C suits, in the same amount of time.

    oh it doesn't apply to executives? then the true reason behind this program is false

  • This is actually a very good idea. It should be a requirement at all companies for all employees to rotate into either observation, ride along, or actual doing other positions if only for a day or two per month. Yeah that means delivery guys should get to virtual sit in on engineers or product management job too, even if itâ(TM)s via video.

  • The other half of the story is that delivery drivers are required to write two iterations of coding, complete one sprint and get training on scrum drivers.

    Even the C-Suite is exempted. All CxOs are required to park in the "employee" parking lot at least three times a year, take the non-executive elevator at least six times a year and look at the non-executive cafeteria a whopping nine times a year.

  • put it in the job description. Since it's good riddance to the people who would quit over it, telling about it in the job description avoids hiring those people in the first place. Meanwhile, universal docile compliance to having a requirement like this sprung on everyone teaches management a bad lesson about what they can get away with.
  • As a consultant I've seen a LOT of work environments. One of those was a couple of years working with a large retail chain where every corporate employee spends at least one day per year working in a store.

    That company is the very first call I'd make if I was RIF'd tomorrow.

  • I do I.T. for a company, right now, that's involved in logistics and transportation. They've had a lot of talk about all of us needing to go out to the docks and experience what the guys do who have to scan in and load/unload boxes and what the truck drivers have to deal with, paperwork-wise, as they do their job. Indeed, some of our group (software devs and first level support staff, mostly) have done just that.

    I have mixed feelings on how useful it really is in our situation. Yeah, it's good to get that c

  • by reanjr ( 588767 ) on Saturday December 25, 2021 @09:07AM (#62114095) Homepage

    Just last month I was filling out a refund survey from DoorDash. I told them straight up that their service is so shitty, I can only assume their software is buggy because I can't believe they are consistently able to hire such incompetent delivery drivers.

    Sounds like I may have hit the nail on the head.

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