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Facebook Users Angry After Accounts Locked for No Reason (bbc.com) 91

The BBC reported Friday that "Facebook users around the world have been waking up to find themselves locked out of their accounts for no apparent reason." The message many received reads: "Your Facebook account was disabled because it did not follow our Community Standards. This decision can't be reversed." [It appeared in a popup window with the title, "We Cannot Review the Decision to Disable Your Account."]

One user told the BBC there was no warning or explanation given.

While the message appeared on April 1st (April Fool's Day), the lockouts were real, confirmed on Twitter by Facebook's policy communications director Andy Stone. Later Friday he tweeted that "Earlier today, a technical issue caused a small number of people to have trouble accessing Facebook. We resolved the issue as quickly as possible for everyone who was impacted, and we apologize for any inconvenience."

Numerous Twitter users then replied, complaining that their own accounts had been — and remained — disabled. "This happened to my father a couple of weeks ago and we are desperate to get his account back," one Twitter user told the Facebook communications official — while trying to explain the glitch's impact. "He has stage 4 cancer and uses the account to update his friends on his progress."
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Facebook Users Angry After Accounts Locked for No Reason

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  • Losers (Score:5, Funny)

    by grasshoppa ( 657393 ) on Sunday April 03, 2022 @02:59PM (#62413714) Homepage

    If you aren't posting stuff to FB that'll get you banned, you're missing out on the fun.

    • Re: (Score:1, Funny)

      by Anonymous Coward

      What did they *do*? Call someone by their actual gender?

      • by edis ( 266347 )

        These days my accounts are increasingly reported and suspended because of supporting Ukraine and condemning Russia. Like, violence can flow one way, and thought of payback is improper. To complicate the matter, Russian set of reviewers is obviously biased, would you appeal. Not sure, banned accounts experience similar grounds.

  • by Lije Baley ( 88936 ) on Sunday April 03, 2022 @03:03PM (#62413724)

    I guess I should check and see if I won too...darn, nope, account still works.

    • by shanen ( 462549 )

      "This is the joke you were looking for."

      In solution terms, I set a timer for 5 minutes per day if Facebook. Killed the engagement, though I was reminded to use the five minutes today. First time in weeks. I was not engaged. Nor amused. But I can still hope to be locked out?

  • by cjonslashdot ( 904508 ) on Sunday April 03, 2022 @03:03PM (#62413734)
    Maybe it is actually a blessing in disguise.
    • I was given a 12 hour Twitter ban for saying something bad about Trump. You can't make this shit up. Fucking snowflake world we live in.
  • Quit your whining (Score:5, Informative)

    by barrywalker ( 1855110 ) on Sunday April 03, 2022 @03:05PM (#62413742)
    If you were banned from Facebook, they're doing you the biggest favor you've ever gotten. Leave and don't look back.
    • by Malays2 bowman ( 6656916 ) on Sunday April 03, 2022 @03:21PM (#62413806)

      I "banned" myself from Facebook and didn't look back. The only trouble I had was trying to look at a news article that a TV station only posted on Facebook, but being a Mickey Mouse outfit that would use FB instead of an actual server to distribute their content, I probally didn't miss anything.

    • I don’t have a personal Facebook account, but I created a Business account two weeks ago to access some administrative pages related to the WhatsApp integration we’re building for our client’s app. I got caught up in this stuff. Others thankfully still have access, otherwise this would have become a blocker for the development team I lead.

      I’m right there with you in thinking this is a good time for a clean break. For me, it’s simply a reminder of why I’ve avoided them lik

    • Re: (Score:2, Insightful)

      by thegarbz ( 1787294 )

      Yeah because my VR hardware not working and my games library being unavailable is a "favour".
      Kid, not everyone who has a Facebook account does so they can post shit on their walls.

      • Genuinely curious. Did you know the FB commitment when deciding to purchase an Oculus instead of a competitor? This reason alone is enough for me to not consider the brand.

        I'm a happy 3rd generation Vive/Index owner and happily deleted my FB account a couple years ago without regret.

        • maybe heâ(TM)s poor but feels the need to keep up appearances?

          • Why would I be poor if I can afford to own several generation of VR headsets?
            Maybe you're a judgmental arsehole? I think that's far more likely.

        • Did you know the FB commitment when deciding to purchase an Oculus instead of a competitor?

          No, because they bait and switched the requirements. Mind you even if I did it's irrelevant, the question isn't about hardware but about software availability. If I had an Index I would still have a Facebook account, I would still own games I bought on the Oculus store, because the reality is that exclusives is a thing which exists.

          I don't ever post anything on Facebook. It's a toxic social media site.
          I do however happily buy games on Facebook, look up events on Facebook, and send my dear mother in Australi

  • by gurps_npc ( 621217 ) on Sunday April 03, 2022 @03:06PM (#62413748) Homepage

    But instead the "non reviewable".

    People are OK with the risk of a false 'conviction'. And others will accept that risk. But nobody likes being told "NO APPEAL." Even if an appeal never ever reverses the conviction, the appeals process itself gives people confidence in the system.

    No appeal is among other things, (1) a refusal to admit the company makes mistakes, (2) A dismissal of the thing these people value as not being worth appealing[it's just Facebook, who cares?] that you yourself are offering and claiming as valuable, and (3) an insult to those punished as they must be guilty as scum.

    Yes, appeals process are expensive and may not be worth it. It exists because the absence of it is an incredibly bad idea. It means you are offering crap rather than something of value, are too arrogant to be trusted, and most importantly you despise your constituents.

    • by Anonymous Coward

      The problem with the "no appeal" thing is that it is quite Kafka-esque. Now, if this was a Valve Anti-Cheat ban where there is a forum for people to post, just to be made fun of because they got VAC banned, that's one thing, but FB has no real rules to follow other than the vague "community standards". Hell, even with World of Warcraft, it takes a lot of doing to get a ban, even though it is in Blizzard's best interest to ban people, so they make new accounts and re-buy their stuff.

  • Over on YouTube basically gave up on social media in any meaningful fashion because he gets banned so easily. Not for saying or doing anything but because he's a shock jock and a left-wing shock jock it that and he gets brigaded all the time. Unless you're one of the big guys like Vaush or are so small nobody notices you won't last a week as a left-wing commentator on Facebook or Twitter unless you're willing to spend dozens of hours constantly fighting false flags.
  • by Malays2 bowman ( 6656916 ) on Sunday April 03, 2022 @03:17PM (#62413788)

    This is yet another reason why people are leaving Facebook and going to other services.

      It seems the privacy bruhaha has died down a bit lately, but people are realizing having one person control all is a very bad idea.

  • Ya, but ... (Score:4, Funny)

    by fahrbot-bot ( 874524 ) on Sunday April 03, 2022 @03:23PM (#62413810)

    Facebook Users Angry After Accounts Locked for No Reason

    Isn't doing stuff "for no reason" basically SOP for Facebook?

    • by jd ( 1658 )

      The similarities between Facebook and the film War Games is disturbing. Partly because the software is responding in a similar way, but mostly because the guys in the war room are responding in a similar way.

  • I have been under some external pressure to have a facebook account that I don't particularly want or use that often.

    I wonder if I tell them that I got locked out and don't know why, if that would make them leave me alone about it.

  • by ZorinLynx ( 31751 ) on Sunday April 03, 2022 @03:32PM (#62413826) Homepage

    The biggest problem with social media is that when something goes wrong with your account, it's pretty much impossible to get a real person to look at the problem and fix it. You're at the mercy of the same automated tools that banned your account in the first place.

    This has happened with several friends on Twitter. Their account gets suspended for something ridiculous and it can take MONTHS, if ever, to get a person to review it. And if that person is an asshole and decides to leave the account suspended, they're pretty much screwed.

    People depend on these accounts to communicate with their friends and family. It shouldn't take so little for them to become suspended and so much to get them back.

    • Comment removed based on user account deletion
      • You're

        Your.

        how did... Twitter suspended?

        I don't know about that person's friends, but in my case on twitter I didn't post anything controversial or challenging at all, but they pretended there was some problem, and in order to fix it I would have to give them a phone number. Each privacy-rapist is different, but in the case of twitter, they use fake suspensions to extract valuable personal information. They're not always walking away from money when they do a bogus suspension.

        Maybe his friends all use ad-blockers? Maybe they were posting lin

    • by kerashi ( 917149 )

      Meanwhile actual fraudsters get to keep peddling their scams on FB with no consequence. I use FB because of its marketplace (it's the best online option for local selling in my area) and come across this crap in buy/sell groups frequently. That free $100 Lowe's Gift Card phishing scam? Yeah I reported the jerk, and FB helpfully sent me a message that no action was taken. And now they're banning people who did nothing wrong. While letting the spammers run wild. Terrible company.

    • The problem is that people don't realize that they are the product, not the customers. It might not be unwise to go to other services, where one might shell out money for stuff, just so that the barrier legally for a ban without hope of recourse is a lot higher. Many ways to do this:

      Slack comes to mind. It is pretty hard to get a ban from Slack directly, especially if one is using a server that is paid for.

      For a low common denominator, email and GPG. There are services like Hushmail and Protonmail which

      • Protonmail

        I am a proton mail customer but if their Reddit channel is anything to go by, they can be a tad zealous with the banhammer even on paid accounts

        I've seen a few posts complaining that the user was using email to complain about treatment at another company and the other company just reported them as criminals to proton. True? Who knows. But there's been more than one post like that.

        I'm the rock the boat type and I've not yet received a ban from proton so that's the only data point I can add.

        • That is good to know. I've not seen any real screaming about bans, although there are a lot of people who will consider ProtonMail something to be abused.

          I'm more concerned about places that ban because of what one has to say, provided it is protected 1A speech (i.e. not criminal stuff.) Unpopular is being confounded with unlawful, so one can get a ban on some social network sites, just for an unpopular opinion, just due to a knee-jerk reaction. From what I see, if one person on a FB friends list starts

    • People depend on these accounts to communicate with their friends and family. It shouldn't take so little for them to become suspended and so much to get them back.

      Not passing judgement, people are free to do as they would like, even use Facebook as far as I am concerned â¦. I am sure it is fun for some people, but why would they depend on Facebook to communicate? It is just a website. Sure, a popular one, but they do not have a monopoly on communication. Email, chat, text messaging, there are l

      • but why would they depend on Facebook to communicate? It is just a website

        Because people are ignorant. Facebook had the good (business) sense to call their chat app "Facebook Messenger", which the naive ignorant proles just abbreviate to "Messenger".

        Then they released an app called... "Messenger" and loaded it with pointless wank including the bullshit basketball video chat thing.

        Suddenly it's not a website anymore. It's *the* way of communicating. Everyone is using it and it takes a fucking enormous amount of pushing to break that inertia.

  • The relationship between FB and its users reminds me of the unhealthy relationship between Germany and Putin's Russia (or its gas, at least).

    I *do* realize that there are vital user groups (cancer support groups, just to name one of so many) who critically depend on FB. Time to move on, and to help folks move on if they have a hard time doing so themselves. Not that I hold out any hope ...

    • Comment removed based on user account deletion
    • It might be wise for user groups like that to make a jump to a less Draconian platform. Google Groups comes to mind, if not moving to some forum based software, perhaps even WordPress based.

      The problem with FB is that everything is in one place. The app has groups, messaging file storage, photo albums, everything accessible by one app. It tends to be hard to tell users to head out to another app or website, especially if the users are mainly on smartphones, than it is to just use the group. However, it

  • by 93 Escort Wagon ( 326346 ) on Sunday April 03, 2022 @03:54PM (#62413882)

    I thought several of my co-workers became surprisingly productive on Friday...

  • One time a glitch renamed my performance groups page to the name of the theater we were going to be in for a single show. Support said that they wouldn't change it back because it would be misleading to people who had liked the page.

    Facebook is trash and the sooner people move on, the better

  • by Anonymous Coward

    "This happened to my father a couple of weeks ago and we are desperate to get his account back," one Twitter user told the Facebook communications official — while trying to explain the glitch's impact. "He has stage 4 cancer and uses the account to update his friends on his progress."

    What kind of cancer stops you from using email like a normal human? Can he only communicate through Oculus??

  • That's a strange way of saying "We Won't Review". And why is it capitalised like a title?
    Also while being blocked from Facebook for community standards is one thing, I'm keen to see the ever-loving fuck sued out of Meta when they block someone without recourse who actually has an Oculus headset and games library they are no longer able to access. Community standards cutting off hardware you bought and the single player games you play by yourself? Good luck explaining that to the judge.

  • If you do not step in poop then you will not have to clean poop from your foot.

  • ROTFLMFAO! #Deletefacebook
  • by peppepz ( 1311345 ) on Monday April 04, 2022 @01:07AM (#62414942)
    Glitches happen, I don't question it. But I don't like the general attitude of these companies towards their customers (or are them?)

    Big Tech companies talk a lot about not being evil, morality, inclusivity. But then when their customers need assistance, it's almost impossible for them to talk to a human being. Often such companies haven't even got an email address to write to, and when they do have a reachable contact it often spits out automatically generated replies. This speaks a lot about the true nature of such companies. And how it's not a good idea to rely on them for important matters.

  • Facebook execs use Twitter to make announcements about Facebook? "confirmed on Twitter by Facebook's policy communications director Andy Stone. Later Friday he tweeted that "Earlier today, a technical issue caused a small number of people to have trouble accessing Facebook. We resolved the issue as quickly as possible for everyone who was impacted, and we apologize for any inconvenience."
  • I got a 1 month ban, protested it, and at the end of the 1 month got a notice that too much time had passed and that they could not reverse it. This was in August 2021. I am guilty of posting based memes and making fun of the woke.

  • And actually getting work done, or actually talking to someone. What a tragedy!

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