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Businesses IT

Lyft Demands Employees Return to Office in September (spokesman.com) 131

"Since the pandemic began, Lyft employees have been able to work remotely," notes the New York Times, "logging into videoconferences from their homes and dispersing across the country like many other tech workers. Last year, the company made that policy official, telling staff that work would be 'fully flexible' and subleasing floors of its offices in San Francisco and elsewhere." No longer. On Friday, David Risher, the company's new chief executive, told employees in an all-hands meeting that they would be required to come back into the office at least three days a week, starting this fall. [Although the Times adds later that "People will be allowed to work remotely for one month each year, and those living far from offices would not be required to come in."]

It was one of the first major changes he has made at the struggling ride-hailing company since starting this month, and it came just a day after he laid off 26 percent of Lyft's work force. "Things just move faster when you're face to face," Mr. Risher said in an interview. Remote work in the tech industry, he said, had come at a cost, leading to isolation and eroding culture. "There's a real feeling of satisfaction that comes from working together at a whiteboard on a problem."

The decision, combined with the layoffs and other changes, signals the beginning of a new chapter at Lyft. It could also be an indication that some tech companies — particularly firms that are struggling — may be changing their minds on flexibility about where employees work. Nudges toward working in the office could soon turn into demands, as they have at companies like Disney and Apple...

Lyft also planned to tell employees that it would reduce their stock grants this year, according to a person familiar with the decision.

Risher "said the cost savings from the layoffs would go toward lower prices for riders and higher earnings for drivers," the Times adds, noting that last month Lyft's two founders said they'd step down after disappointing financial results. (Lyft's stock price closed Friday at $10.25 — down from a peak of $78.)

Bob Sutton, a Stanford professor and organizational psychologist, suggests another possible motivation to the Times: executives worried about financial stress "feel compelled to increase their own illusion of control."
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Lyft Demands Employees Return to Office in September

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  • A good decision (Score:2, Insightful)

    by war4peace ( 1628283 )

    It would further accellerate Lyft's fall.
    Competent employees will look for work somewhere else, while incompetent ones, who know their prospects of finding something else are slim, will come to the office and dick around like usual.

    Yes, I know I'm oversimplifying. Time will tell, though.

    • Re:A good decision (Score:4, Insightful)

      by pete6677 ( 681676 ) on Saturday April 29, 2023 @11:55AM (#63485460)

      They know people will quit over this, and that's the goal.

      • Re:A good decision (Score:5, Insightful)

        by war4peace ( 1628283 ) on Saturday April 29, 2023 @12:23PM (#63485522)

        Could be, but it's a stupid method. The better ones will quit first, and the chaff will remain.

        • The better ones will quit first, and the chaff will remain.

          Therefore the Human Remains Mangling department have already collected the data they need for a redundancy round (yeah, I know : this is in America ; if you've been hired, you can be fired at will, without notice). And if there are particularly good staff they want to retain, then individual deals can be cut.

      • Re:A good decision (Score:5, Insightful)

        by Opportunist ( 166417 ) on Saturday April 29, 2023 @03:59PM (#63485856)

        That's the worst way to get rid of people, because you lose exactly the people you want to retain: The good ones.

        Who is more likely to find something new, someone who is actively pursuing his goals, who hones his skills and has marketable skills or a slacker who can't be bothered to move his own ass to further his own goals, let alone that of the company he works for?

      • While potentially good employees will leave , the job market is leaning back toward employers as big Tech lays off. There will be others willing to join with lesser demands. The dog sled term mush or hike comes to mind. Dogs move the sled, trust human with food knows what they r doing. Unless u r lead dog view pretty much same. Lyft needs drivers and passengers they r trying to squeeze more out to pay the drivers but also attract passengers. Hard to say from outside how effective latest policy but the Execs
  • by gweihir ( 88907 ) on Saturday April 29, 2023 @11:41AM (#63485436)

    Incidentally, this is basically what everybody with a clue says: This is in no way about productivity, and in many situation _decreases_ productivity. It is merely about "managers" that want more control. In most cases this control will indeed be entirely illusional. This is not slave-labor. As an added factor making this stupid, employees that do not want to return to the office will look for alternatives, and the best ones will find them first. Hence this decreases average employee quality up to the point where only those with no alternative are left. At the same time, prospective employee quality will drop for the same reason. Hopefully companies with leadership this bad will eventually be unable to find anybody qualified that is willing to work for them.

    In sum, this is leadership incompetence. Nothing else.

    • by big-giant-head ( 148077 ) on Saturday April 29, 2023 @12:03PM (#63485478)

      We fight the same battle. Most of our group is remote has been since the pandemic. We've been FAR more productive than other groups that are back full time. Some of us HAVE to go in 1 day a week. They tried to hire more people with the stipulation of being in the office full time. NO ONE APPLIED. They don't realize it but they are about to loose more folks. I don't get we have tools to track that work is being done. We meet every crazy deadline forced on us, it's still not good enough if they can't see your ass in a chair. Baffling.

      • by gweihir ( 88907 )

        Extreme denial of reality is what this is. "Leaders" with below-average skills to see reality and with huge egos. My take is that medium-term, companies that do not adapt will simply go under because they cannot compete anymore. Your "NO ONE APPLIED" is really the writing on the wall. You have to actively look away to not see it.

        • by tlhIngan ( 30335 )

          Extreme denial of reality is what this is. "Leaders" with below-average skills to see reality and with huge egos.

          Partly, but I also see it as another thing - a layoff, but without calling it a layoff.

          Force a return to work, and everyone who doesn't want to can quit. Voila, you just laid off 50% of your workforce, but you didn't have to pay severance or deal with other pesky things during a layoff.

          Layoffs are trendy, and I'm sure while Lyft already did a big layoff, they need to lay off more people, so they'

          • This is about as stupid as it gets, because you're losing exactly the 50% of your workforce that you should try to retain: The productive ones who can very easily find another job. What you retain is the 50% that cannot because they have no marketable skills and are already dead weight for you.

            • by gweihir ( 88907 )

              Indeed. One of the more reliable ways to slowly kill a company.

            • by tlhIngan ( 30335 )

              This is about as stupid as it gets, because you're losing exactly the 50% of your workforce that you should try to retain: The productive ones who can very easily find another job. What you retain is the 50% that cannot because they have no marketable skills and are already dead weight for you.

              Layoffs have that effect as well. You might be able to lay off the crap people that way, but the good people see the writing on the wall and also head for the hills.

              In effect, the people you keep after the layoffs are

              • They don't see the writing on the wall, they see that they're expected to do twice the work for no more money and tell their managers to stick it.

          • by gweihir ( 88907 )

            Well, possibly. But that is even less smart, because this way you keep the dross.

            For our company, it's basically hybrid. You don't have to come in, but the office has special tools and hardware, and if you need to use them, you gotta come in. But the scheduling is completely up to you - if you need to access the hardware tomorrow, you come in tomorrow. If you don't, you work from home.

            Nothing wrong with that. Something like this obviously makes sense.

        • Re: (Score:3, Funny)

          by Opportunist ( 166417 )

          "Leaders" with below-average skills to see reality and with huge egos.

          "Leaders" who are incompetent get to retain the incompetent portion of their workforce.

          The system works.

          • by gweihir ( 88907 )

            Well, "A" players hire "A" players, but "B" players hire "C" players. The same is true for employee retention.

            • That's what I like about my current boss. He hires people who know more about the shit they're supposed to do than he does. He doesn't have to know more, he has a different job. His job is to make sure I have my resources in the correct amount at the right time.

              We know how to do our jobs. We don't need someone to tell us this. We need someone who gets the resources we need and keeps the assholes from bothering us. And that's what he's great at.

              Not gonna trade him for anything!

      • by leonbev ( 111395 )

        With all the big tech layoffs recently, I don't think that you'll have to wait too much longer to get people who are desperate enough to go back to working in a cubicle or an open office. At this point, the COVID stimmies have all been spent and the extended unemployment benefits are all gone. It's time to get a sucky new job or go broke while waiting for a good one to appear!

        • by sjames ( 1099 )

          The stimulus and unemployment dried up a long time ago. Only those who are desperate to not see how crappy it is to work for them are still clinging to that excuse.

    • Also new leadership desperate to do anything dramatic to look like theyâ(TM)re earning their incredibly bloated pay packages. (Spoiler: according to Harvard Business, they generally arenâ(TM)t). Iâ(TM)m waiting for a company that loses its CEO to try replacing them with ChatGTP.
    • Indeed. And to save face wrt that ludicrously overpriced commercial real estate that they never should have bound themselves to in the first place. Bet they have difficulty subleasing now.

      "There's a real feeling of satisfaction that comes from working together at a whiteboard on a problem."

      There's a feeling of satisfaction from chopping kindling. Whiteboards, not so much. Sophistry.

      I'd used Lyft when possible because Uber had been so slimy. Now they're equally unappealing.

  • Correction (Score:5, Insightful)

    by quonset ( 4839537 ) on Saturday April 29, 2023 @11:45AM (#63485442)

    It was one of the first major changes he has made at the struggling taxi company

  • by groobly ( 6155920 ) on Saturday April 29, 2023 @11:46AM (#63485444)

    But I don't have a car. Then take Uber.

  • by Baron_Yam ( 643147 ) on Saturday April 29, 2023 @11:49AM (#63485448)

    ""There's a real feeling of satisfaction that comes from working together at a whiteboard on a problem." - David Risher, guy at a tech company who is mentally stuck ~Y2K.

    Yes, there is a somewhat valuable social component to a physical meeting. No, the difference between that and periodic teleconferences with maybe a monthly or semi-annual physical social team meeting is NOT worth forcing everyone back into their cubicles.

    • by big-giant-head ( 148077 ) on Saturday April 29, 2023 @12:05PM (#63485484)

      I'm 58 and have been a developer since 1988 and other than occasional face to face meetings, as far as I can tell everyone is SIGNIFICANTLY more productive teleworking. It's not an age thing, it's a dumbass thing.

      • by Baron_Yam ( 643147 ) on Saturday April 29, 2023 @12:24PM (#63485526)

        I'm not far behind you. My productivity varies between home and office - give me a nice juicy task to focus on for which I have the skillset, I'll do better at home... but give me random tasks that require a lot of collaboration because they involve knowledge in other people's heads and the cube farm is occasionally better.

        That of course is because most people hate documentation and don't document properly, leaving 'pester them' as the fastest way to get information. And for that, email, IM and teleconferencing just gives them opportunities to delay responding and slow you down.

        Basically... I sometimes need the cube farm to partially compensate for other people not doing their jobs properly.

    • by Virtucon ( 127420 ) on Saturday April 29, 2023 @12:29PM (#63485532)

      Speaking as someone who traveled over 40 weeks a year on business, I can say that face-to-face meetings can be great if you're trying to push consensus or get something finalized. The rest of the time, it's a waste of time because nobody knows how to run a meeting. I work with a company now where I have project managers daisy-chaining one Zoom meeting after another without any real agendas and no expectation of outcomes. Therefore Zoom and their counterparts have become the defacto meeting suck vortices that have plagued badly run companies for decades.

      You know the kind of meetings I'm talking about like when a 15 min stand-up winds up to be a 45-minute diatribe.

      Having people in the office is an old problem and represents old thinking. Companies are desperately trying to sublease or sell off office space everywhere, which is really a good thing because it means more free time for the employees not commuting, better for congestion at rush hour and a better quality of life for everybody.

      • > it's a waste of time because nobody knows how to run a meeting

        I have been in one well-run meeting in my entire life. The guy was a VP, and when the time came he got passed over for the big job and I told him the board had made a significant error.

        If you can run a meeting so that it goes smoothly, no egos get involved, and disruptive people are managed effectively... you have a gift that should not be squandered.

      • by Burdell ( 228580 )

        I was in a department under a VP who was really unhappy when I said a meeting without an agenda was just people wasting time hanging out. That company had SO MANY meetings just because the calendar said it was meeting time. I was spending 8+ hours a week in scheduled recurring meetings (not including project or customer meetings), and they were about 95% a complete waste of my time.

        I don't work there anymore, and am much happier and more productive for it.

    • Yes, there is a somewhat valuable social component to a physical meeting.

      If there's beer and a BBQ involved, you might have a point. Otherwise, I fail to see it.

  • Finally some stabilization in the market caps for these services. Lyft at over $70/share was ridiculous. I still think Uber at a market cap of over $62B is just flat-out nonsense.

  • The employment lawyers will have a field day with this one.

  • The individuals coming back to the office should take an Uber.

  • by rsilvergun ( 571051 ) on Saturday April 29, 2023 @01:50PM (#63485680)
    Without having to pay severance that's all this is. The employees they really need will be allowed to work from home.

    What annoys me is after so many years of this crap we haven't noticed the cycle. Or if we have I don't think there's anything more taboo to talk about.

    Companies do Mass layoffs and then Force the survivors to work an extra 20 to 30 hours a week to make up for it. Human beings just can't do that very long so eventually they're forced to hire back up in order to avoid a combination of mass resignations and a hard left shift in politics in favor of unions. Then after we've had just enough rest they do another round of mass layoffs and we're back to struggling again. Lather, rinse repeat.

    I don't understand why we are still doing the same shit we did 40 years ago. Hell for some of it you can find protest songs from the '40s about it. Why can't we learn?
    • They have learned. That's the problem. They've learned, that by doing this, they can reduce how long an employee stays at a company. In three generations, we've evolved from someone working at a company the majority of their life, to working at a place 5-10 years, to working 18 to 36 months and leaving. This have the effects of reducing wages, reducing benefits, reducing union membership (why would you care about unionizing a company you're going to be at less than 3 years?), and lastly casing the menta

  • wow, how big of a parking lot do they have ?
  • Dear David,
    I found something new.
    More of money,
    less of YOU.

  • Pretty sure you won't be able to out pay the competition that offers WFH.

  • First they lay off a bunch of people. Those people typically will receive some sort of severance package. Let's say for example that they layoff 10,000 people. The real goal is 15,000 but they announce it as 10,000. And then almost immediately after the initial layoff they come out with some draconian forced return to office program. Most of the employees will comply because if they don't they fear being part of the next layoff.

    But others will say, wait a minute, you guys told us that working remote was fin

  • We can't find any Americans to work - we need more H1B workers!

    Just keep changing the work requirements until this is true.

    That way the good engineers will quit and start the company that will replace yours.

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